Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm traveling to Europe (Spain and France) later this month and was wondering what my best options are for mobile phone use while there. I have an account with Public Mobile but don't see any roaming add-ons for Europe. I will want voice, text, and d...
Hi guys, I did the transfer to Koodo 6GB plan a couple months ago, maybe in late January and I just checked my bank account and it was charged as I had pre auth payments. I thought this was cancelled, how do I cancel this PM account and make sure the...
Bonjour, à chaque mois, je dis bien à chaque mois j'éprouve de la difficulté à payer mon compte. C'est impossible de rentrer un montant à payer car aucune case n'aparaît à coté de la phrase montant à payer. J'ai essayé avec chrome, internet explorer,...
Hello wonderful community,I bought a new phone yesterday, had it activated in the store yesterday. The guy told me it would take up to 24 hours for the old phone to stop working and to begin receiving calls on my new one. Well, it has been 24 hours...
Hello A couple days ago I added 400 min of Canada and US calling before I saw this new plan I could switch to on my next payment. Is there any way to ‘return’ this add on and get a refund? I haven’t gone into it yet, 0/400 minutes have been used. Th...
Just noticed this updates for online profileI am guessing to make it more understandable for online self serve Thoughts?
I did some search in the foruns and it was never clear how to fix this so I will write this down. I was trying to oderer a sim and I kept getting 'Zip code does not match billing address'. I read the forums and they suggested to try zip without space...
How come every time I make a long distance call my phone says long distance charges will apply I can still make the call and nothing seems to charge but after it says that it takes so long for the call to complete and it is rather annoying considerin...
hi, I purchased a prepaid data plan with a voucher and shortly after added some minutes with the remaining credit.however, I am still (after >12 hours of waiting) not able to make any calls.Where is the issue? thx
Hi, I am trying to register and pay with my credit card, but Public Mobile is not accepting it.Message is : Sorry, we are unable to verify your credit card information, so this transaction could not be completed. This might be due to my address being...
I made a manual payment on my account because autopay wasn't working and the payment went through, but my phone still isn't working. I can't make or recieve calls and I'm not recieving texts. Please help.
Hello, My account is disabled because I ported out to Koodo. But I need to get a another number. Can someone enable my account please? Thanks
https://www.walmart.ca/en/ip/polaroid-snap-55-lte-unlocked-android-smartphone/6000196471599
How to unlock my public mobile cellphone?
Hoping someone can help me make sense of the charges I see on my account as it appears I've been charged twice for the 90-day 12GB/$120 plan. My phone abruptly stopped working on May 12th which I found odd since I am set up on auto-pay since I starte...
Hi,I went to Walmart and they said they can't sell me a sim card unless I get a new activation. I don't want that because then my number would change (lost previous phone and sim). If I order it online with Public can I just put in the sim on my new ...
Hi,I'm unable to login or even reset my password in the account that had $100 in credits. What happened to this money?
My plan cost shows up as being $150 for 90 days. That was also the plan total on the plan I chose. Yet when I check my account payment history 4 deductions are made and they add up to $225. This has happened twice since I opened my account at PM. The...
Hi, I am writing this message to explain my overal experience with Public Mobile on day 2 of using it. Here is my story. So I had been doing research for quite a while now about different phone providers, and I had come across Public Mobile, I did al...
My current 120 day plan expired and I'm trying to change to a different plan. I tried yesterday as well (before it expired) but couldn't so figured I'd retry today. Still no luck. I just can't click anything useful, see screenshot: https://ibb.co/ear...
Hello, I purchased the $20 1GB data for US. Will it activate once I get there? Or do I need to activate it? My account balance is $20. Thanks.
I have been double charged for my most recent autopay. I've PMed the Mods and have been waiting for a reply for more than a day. Is there some big delay in Mod replies? If not, I'm going to simply issue a credit card dispute with my CC company. Thank...
I have run out of data for my 90 days about 3 weeks short of the time. I forsee this happening each month now so I want to up my plan. I have nothing to lose by switching now and it is cheaper than buying the data addon. However, I have to top up my ...
Ive been without a phone for 2 days now. I put the money into the account but my plan wont renew. I need to solve this problem asap. @CS_Agent
I'm hoping someone can help me because I don't know where else to get help. Dialing *611 doesn't help at all.I've been a customer for years and have decided to switch phones meaning I need a new sim card. My current card is a micro and I need a mini ...
Thought I would share this current basic price compairion between Telus, Koodo, Public Mobile. I did not compare all the pricing, rather just two basic plans, one with data, the other without. It goes to show how much you pay extra each month just fo...
I have been playing around with the different base plan pricing, and discovered that it costs the same whether or not data is selected. Why is this? Shouldent it be lower if you select "No Data"? [Canada-Wide Calling]+[International Texting]+[1GB 3g ...
My due date is today and just register my credit card for auto payment. I don't see any discount show up. Do I have to make separate payment for this cycle. Please help me out. Thank you in advance.
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