Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I am signing up a friend. When I first started, the test said that her phone was compatible. However, when we put the SIM card it, it said that she required a PUK pin to unlock the SIM card. Her phone is a Samsung J3. Any help is appreciated.
I got locked out of my self serve account, I got asked to reset it. I sent the request to the mods, and I even verified the request as asked. STILL NO REPLY OR HELP FROM THE MODS. I HAVENT BEEN ABLE TO MAKE CALLS FOR THE PAST 48 HOURS.....
I signed up, long ago, but have never received an email. Today I tried 2 emails. It would not allow me to submit and an exclamation mark shows. Any suggestions?
I’m switching from Bell and looking to get started. I have a SIM card. Wondering how to get started and if the bonus 3GB promotion is still available when choosing the $25 or $40 plan? I also would like to keep my phone number.
I just got my plan today and my mobile data isn't working yet. It's turned on in settings but it doesn't show up or work when I try to use it. Will it activate soon or is there something going on?
Hey, I bought my sim card on March 16 and payed in on June 13...now I want to pay again as I do not want to loose my account. However, I cannot login. What can I do?
Hello community. I guess my account and service has been suspended do to suspicious activity...no details given. Now a moderator wants pictures of my government picture ID front and back, a picture of the credit card I use for paying my bill, proof...
I have an iphone 6s and the access point network page only allows me to enter the apn and not the MMSC or MMS Proxy. The page is blank other than the apn.
I forgot my password so did forgot your password option. They sent me a link to selfserve.publicmobile.ca and the screen is blank. Now even when I go to the home page of Public Mobile and click my account nothing... Blank. Please help
does anyone know if I can get old phone logs? If I look in my account it only goes back about 2 months. As part of a lawsuit I would like to see incoming calls from two years ago. Does anyone know if that is possible
I have been with Public Mobile for almost a year and I have yet to successfully open a voicemail. I have tried everything.. (reseting network, rebooting phone, resetting voicemail password) help please!
Fido tells me I cant change my phone # because it's no longer active. It seems active to me I can get into my account just fine. What do I do to allow fido to take my old number?
I have service, but anyone I call, my entire Contacts List, the call will never go through. Every call is considered as being 'Long Distance' which it is not. Even then, my service is Canada-Wide which cannot possibly be Long Distance. I have been us...
Im locked out of my account. Don't remember the password. Don't remember the security question. Stupid chat bot was no help. Cant find a way to submit the request. Just want to update payment info
The titles Mayor and Deputy Mayor etc.. Would it be a consideration to use Ambassador for any PM customer that has over 10 referrals? As we really are Ambassadors for Public Mobile as we do so much to help to get new customers to move over. I like ...
Hi there!I'm a relatively new customer and tried to switch my daughter from Koodomobile to public mobile. That worked well with my other kids but with her it said server error when we clicked to finish the last step of enrolling. She can't log into...
