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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Getting a moderator to answer a message?

Is there a trick to get a moderator to answer your questions? I sent a message a few weeks ago. The moderator asked me to verify my account which I did. I haven’t heard back since. I’ve sent a few follow up emails as the issue hasn’t been resolve...

Forgot my password and security Question.

I've forgotten my password and answer to challenge question to reset my password.

forgot my pin number!!!

I forgot what my pin number is, anyone can help?

reset voicemail but can't access it now (asks for password, old password doesn't work)

I recently reset my voicemail (via the self serve option at https://selfserve.publicmobile.ca/Overview/) and I called my own number to go through the process of setting it up again with the default message as you explain here: https://productioncommu...

Resolved! Porting a number from Bell

I recently started an account with Public Mobile for my wife and am quite happy with it, she did not have service with another provider so it was straight forward. I plan to port my number from Bell Mobility and have a few questions, I use my phone f...

Re: Porting number

I had my number ported and then after 1 month I lost the number I ported.please help f********@gmail.com thanks D L edited by @imm1304 to hide email address

Blocked Number

My building intercom number won't go through on my phone. I don't have anything configured on my phone to block it. The exact message is, "This number is not in service". Is there a way to verify if it's getting blocked at the provider level?

Resolved! Can't receive TEXTS!!! - even after buying text ADD-ON!

Hello, I paid for the $8 unlitd texting add on but still cannot receive texts. I need to receive texts urgently

Cant call says its long distance

Hubby and I both activated with PM on the weekend and I cant call him it says long distance ... we have the same area code ... I didnt get long distance so what can I do ?

Credit card payment doesn’t work

Hello I bought a SIM card today and I followed Instructions to complete the sign-up however when I reached step which asks for payment method I have tried 4 different mastercard credit cards and none of them went through. Here is the message I’m see...

Resolved! Reactivating Accounts

Hi there, My question is actually on behalf of my mother in law: She accidentally missed a payment, and seems to be stuck in a catch 22 trying to fix the issue:She can't create a community account to ask this question herself; apparently it won't let...

Resolved! Anyone know how to get the mods to reply faster?

Ive been waiting a day just to get a reply from the mods my number has not been ported properly I cant send any text messages or receive any just can call but can receive calls data works fine don’t know why mods take so long to reply though its frus...

Credit for 30-day plan still has not been applied for Sept 15 flash sale

Hello, I am a new customer to PM and I opened a line new as per:FLASH SALE! From September 15 to 16 - Get a SIM + your next 30 days of service for $0 in-store!on September 15 around noon. It's been more than 72 hours and I still have not seen any cre...

Resolved! Not impressed with service so far - hope it gets better

I am coming from Koodo Monthly (assume K monthly is NOT prepaid). I had read on this forum that porting a number from Koodo to Public M is a bit more complicated (not sure why) than from other providers. I had read a moderator may need to be involv...

Resolved! poor customer service 😠

been trying g to get help for more than 24hrs with no help. getting g very frustrated as data should have been added to my plan but it wasn't. I have to go to Tim Hortons for WiFi just to get help from @Moderator_Team and still nothing this is so du...

Resolved! Request for Port number

Hi guys,I signed up last night and wanted to port my old number and so I PM the moderator team and unfortunately have not gotten any response at all. Any idea how long does this process is going to take? I am afraid to lose my number. Can anybody ple...

plan didn't change no data

I changed my plan before my new bill was taken off my card. but when I paid the bill it only paid for the old plan and didn't change it. been trying to get help for more than 24hrs with no help can @Moderator_Team please message me

Cant top up account, need phone for work

Hi, I sent a private message to a MOD without a reply.I have now purchased 4 seperate vouchers $40.00 worth and every time i enter the pin i get an error saying the voucher is not valid.I'm a brand new customer so this is not setting a good example f...

No incoming texts!

Hi @Mary_M, @Shazia_K I just singed up for the $20 unlimited province-wide calling plan for my son. First of all, I was shocked to find out that it doesn't include texting. But then I said to my self, it's ok, he doesn't need texting. But then I was ...

Phone line "NO Service" - when checked online Phone # and SIM information has changed

Yesterday all of sudden I got "no Service" in my iphone and I did numerous things to get it up running but no success. When I checked online in my profile - my phone number has changed to a number in Quebec with area code 438. (I had 403 - Alberta ...

Cannot send/receive text messages.

Hey Guys! I activated a $20 text only plan with Public Mobile, on Sept 3rd, my account is active and the phone is working, however I am not able to Send or Receive text messages... I have tried the SIM in another phone, still not working.....

its worst telecom provider ever

bye bye public mobile

Voucher

I have activated a new sim. I had a voucher code for 40$ but i never got an option to enter the same and now i have been charged on my card. Please help

New user - data not working

Hi everyone. I just signed up for Public mobile today. I am able to make calls but data is not working. I am not able to check emails and do anything that requires data. Could you please help. Cheers,

Resolved! Auto pay didn't work

Hi, today my plan was scheduled to be renewed as i have autopay but now i have no service at all. What do I do to get this resolved? I have been using Public mobile for a year now and have never had an issue with autopay.

Frustrating

This has been undoubtedly the most frustrating experience I have EVER experienced with a telephone company. My plan did not auto renew on its date and so I attempted to do it manually. They withdrew the amount from my account. But when I attempted to...

Email activation message being sent repeatedly

I successfully activated my account and everything is functioning correctly. The account was activated just over 48 hours ago. However, since then I have received half a dozen “Your Public Mobile Activation Details” emails. So looks like a small glit...

Resolved! phone settings

Whats the site that has the APN setting forphones?

Can't receive calls or texts after porting

Help it's been over 24 hours

reset password

hi, theretry to reset password for the account, but did receive any emails with reset link.Help plzThx

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