Autopay not working

[hewidog]

My plan keeps expiring with available funds in acct. I try to pay manually and the plan renews but doesn't reduce acct balance. What's up?

[Anonymous]

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@CS_Agent wrote:

I'm really sorry to hear that you are experiencing this issue, but we can surely help you find a solution

In order to do so, can you send us a private message via the Community? Please click on this link: https://goo.gl/JnHqMR

Sincerely,
Public Mobile Team.

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I really hope the @CS_Agent has been giving updates and progress reports to those still affected by the $15 plan, data renewals, no texting etc. Issues that have been going on for quite a while.

But here you are inviting customers to contact you for new problems.

[CS_Agent]

I'm really sorry to hear that you are experiencing this issue, but we can surely help you find a solution

In order to do so, can you send us a private message via the Community? Please click on this link: https://goo.gl/JnHqMR

Sincerely,
Public Mobile Team.

[rh66]

same here.

[geopublic]

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@hewidog wrote:

My plan keeps expiring with available funds in acct. I try to pay manually and the plan renews but doesn't reduce acct balance. What's up?

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@hewidog  Do you have AutoPay setup? Can you post a screenshot of your payment history for the past 90 days. Minus any private info of course.

[Someone_here · Accepted solution]

This is weird... you should probably message the mods directly to get help!