[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Roaming call plan
I purchased a 250 MB roaming data plan for US. It did not work at the begining, so I purchased a US call 200 min US and Canada Long Distance add-on. By the end, I findnally got the roaming data to work, but the 200 min US and Canada Long Distance is ...
Resolved! International calling add-on :refund required
Hello I purchased the INTERNATIONAL add on, only to discover after pruchase that there are only a few countries that can be called using that add on. It is not spelled out clearly when purchasing, and of course one assumes that INTERNATIONAL means......
Resolved! Clicking link to reset password results in page showing expired
Hi all, So I just want to reset my password in order to access my online profile. Here's what's happening:- I click on Forgot Password- I enter my email address 2x- I enter my answer to the security question- I click submit- The system tells me that...
Resolved! Community Reward
How does the community reward work? Is there a certain number of questions or replies you need to have for it to work?
New plan for $60 for 10GB Data at 3G Speed
There is new plan under plans and add-ons for $60 but it is not advertise under plan section.Plan Details:$58/30 days with a $2 AutoPay reward activated (Reg Price $60)30-day plan10GB of data at 3G speed4Unlimited Canada-wide and U.S2 TalkUnlimited I...
Resolved! Puk code
How do i get my puk code on public mobile
Resolved! How do I get a new phone?
I am new to Public Mobile. I assumed like my old provider, Telus, that when the time came for me to get a new phone I could do it through this Public Mobile. So do I just buy my phones at full price now from Apple and set it up through here? For 15 y...
$60 Canada US plan
So it seems PM has removed the $60 Canada US plan. There was no mention of being for a limited time. I assumed it was a full time plan. Glad I got it. Sadly a family member who was going to join next week when her Rogers plan was done can't. Hopefull...
Device is blocked, enter master unlock code
Hello, I have recently ported my number over from Chatr to PM and bought a PM sim card.I noticed that the service was removed under Chatr, and upon putting in the PM sim card and restarting my phone, my device said that the device is blocked, please ...
No service on iPhone 7
Ever once and awhile my iPhone says no service, phones updated, tried restarting it. Taking the SIM card out for a minute and nothing helped. Put the sim in my android phone and works fine. Any ideas as what it could be?
Use Promo Code ****** on the 60$ 10 GB plan to get 2 GB extra every 30 days
Get 12GB of data for $60/mo. Plus 500MB bonus data and $2 monthly credit with Autopay. To redeem, log in to selfserve.publicmobile.ca and select Change Plan. Choose the $60 10GB plan and enter promo code "********". Follow steps to complete change.
That’s right: You can’t turn off Personal Hotspot in iOS 13 and iPadOS 13
If you’re a regular user of the Personal Hotspot feature for iPhones and cellular-equipped iPads, you might wondered where the off setting went in iOS 13.1 and iPadOS 13.1. It’s gone, but it’s not an error and you’re not just missing it.Apple in tha...
Resolved! forgot security question
Resolved! Pay more than my bill
Dear Sir/Mamwould you please clarify to me, why the bill come more than the pervious months
60$ 30 Day Plan - US Roaming?
Hi All,Can someone explain clearly what this plan mean?Is it a correct understanding that:* Talk and Text - if I'm in the US, I can make/receive calls and text messages?* 10GB data will both work in the US and Canada?Looking forward to getting this ...
Number Change
Hi there, I just changed over from Koodo Prepaid and I had a number and I want to keep it. I just changed over to Public Mobile and I clicked on change number, but it said my number was not eligible. How do I make my number eligible? Can anyone help ...
Thanksgiving Deal
Am I the only one that is disappointed in the lack of special plans being offered for this weekend? I was expecting something, feels like I got coal in my sock....Saw people mentioned a different $60 plan but do not see anything like that.
Resolved! New phone, old sim card?
Hi, Just got a new phone. Can I put the old sim card in there? or do I have to order a new one?Thanks.
debit card isn't visa? can i still get an autopay plan?
it's maestro, not visa, wondering if i can still use it to get an autopay plan instead of having to go out and buy a voucher every month. haven't been able to find any info about this at all.
Cannot send nor receive text messages.
Been with Public Mobile for a month. No problems. But today, text messages not being received nor sent.
Change phone number questions
Is changing your phone number free?Is it true you can change it once every billing cycle?Each time I try to change my number it only offers a certain area code of numbers not like when I signed up, how do I get more area code variations? Thanks.
PUK
Dear Sir,Please me a PUK code because I can not open my Sim card,it was locked,asking PUK.
Error changing phone plan
Anyone getting this message when they are working around trying to change plans? My page didn't come up with my plan or options to select for new plans. If I clicked one of the menu options it made me re log in, and if I clicked see more options this...
If I get Autopay, can I cancel it at any time?
As the title says. New possible user here. I'm interested in a plan, but with the autopay bonus.Can I cancel this service and autopay at any time?
Resolved! If expired for almost 90 days, is old plan still available?
Hi there. I was on the newly-vanished US roaming plan ( Canada/US talk, text, data plan, 8.5GB 3G speed data in Canada, 2GB data in US, $60 per 30 days). I let it expire at the end of September, so I understand I have a dormant account for 90 days an...
Resolved! data is not working
Hi, just changed from Acer Liquid to Asus Zenfone 3. Everything was fine on Acer, but now with the new phone the data does not work anymore. Went through all the procedures with APN settings, but no way.... Any ideas for solving that problem?????
Problem with promotion code
When i try to use the promotion code pmoctober1 on the 60$ plan to get the 12.5gb it tells me the codes invalid. Also how do i reset my call in pin number?
Will the $10 plan be offered again?
There are many students who need this plan.
Status plan expired
I was just reading some past posts and there seems to be a problem with people freaking out when they see it in their selfserve and some of them getting really upset about it. Then people from community ask if services are working as usual and if yes...
Resolved! Long Distance Add On for Local Calls - How to check my minutes left
Hi, I have a 15$ monthly plan with 100 minutes outgoing calls. I'm confident that I haven't use 100 minutes, but I can't just prove it because I can't find any decent report.At the same time, there's a weird message when I try calling saying that I'm...
