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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Add on

I purchased a us roaming add on and it did not activate on my account

Cant Self serve plan change or activate!!!

@CS_Agent I cannot change my plan in self serve .I am currently without service trying to add 30day provincial talk . The funds are available. And I have even added more than necessary as the processing of plan change seems to require a payment. But...

Virgin Raises Plan Prices Another $5 In Ontario.

It seems like Virgin raised their plan prices again. This is the second time in at least the last 4 months. I am sure Koodo and Fido will follow once their promotions are over. It will now cost you $50 for 500 daytime minutes and 500MB of data. The ...

Waiting for My SIM card

I ordred a SIM on Feb 6 via Order 132490 Still no sign of it. Any ideas or is it just delayed, Thanks.

US roaming bundle expired and now can not recieve sms or calls.

My sms roaming bundle for the states just expired and now I am not recieveing any texts or calls.

Missing Sim - how do i get a replacement

We recently sent our daughters phone for repair, whilst there they lost the Sim card - how do i get another sim that will be attached to the same phone number and account details?

Document on my iPhone

I'm new here, but I hope someone could help with problem word document on my iPhone 8. Since yesterday, I haven't been able to open it. Other word documents are opened without any issue.

Resume service

Hi, I resumes my service yesterday after I lost my phone. It still says account is suspended. Can you please take a look into it?

Was unable to sign up with a current promotion on website

Tried to sign up with the 4 + 2GB BONUS at 3G Speed - Unlimited International Text - Unlimited Provincial Talk for $50 (which is a current promotion on the website) but it would only let me do it for $52 if I created my own plan. Why is that? Can my ...

Wasn't Charged - Calls and Text Not Working

Hello,If i look at my transaction, it doesnt look like i was charged (im on auto pay) for calls and texts and it call and texts are not going through my phone. Please have a look at my account 100000xxxxxxx asap.

Resolved! Not able to connect calls - getting Long distance call announcement

Hi Shazia_K,How are you, I just found that someone else who has the same issue with their plan and asked your help. I am facing this issue where I am not able to connect any calls from mobile phone though LTE and Data seems working fine. The announce...

CCTS Just called me.....

they referenced the text from Public Mobile and asked if it would be okay to close the case given that Public Mobile has decided not to move forward... I said sure, but to expect another if they tried to pull this BS again.They fully expect to if the...

Resolved! Help me understand my rewards

So I'm on my first 3 months with PM, still some time to go until auto pay. $180 plan. My first payment to PM was $180 and I have $6 in available balance for reward for auto pay. I then got a $4 community reward. When I look at my rewards, I expect to...

Only in UK you say? Pity!

We had too much intense discussion in this forum in recent days. Time for a bit of relief. This is a sidewalk sign in Coventry UK. Now, why were we going nuts over a $60 for 10 gig plan? There is zero reaction to this deal.

Purchasing SIM's at Walmart

I am a new customer of Public Mobile (only 2 weeks)... So I thought I would get a friend to switch over - Went to Walmart to purchase a SIM card and was told they can't sell them anymore without activation? I don't want a Walmart employee to create a...

Reward 2$

If i get 2$ reward every month for autopay...I can use this amount to reduction my monthly price??

Invalid Sim?

I am unable to activate my sim, as it says its invalid! What should i do?

Resolved! Requesting invoices

Hi, I remember I used to be able to request a copy of invoices via emailing support. Now I've been told the only way to get a copy of invoices is through the community. If that's the case, that's very inconvenient. Should there not be an easier way. ...

Resolved! refund me or transfer

I have switched to Koodo on Feb.15, but my $137 for next 3 months to public mobile was just paid on Feb.13 and didn't use one cent. In this case will you refund me or transfer it to Koodo? Thanks.

CCTS received more than 1600 complaints over Public Mobile $40/4GB price hike

As pointed out by @canucks4life from Mobile SyrupCCTS received more than 1600 complaints over Public Mobile $40/4GB price hike https://mobilesyrup.com/2018/02/20/ccts-received-more-than-1600-complaints-over-public-mobile-40-4gb-price-hike/

Best Place to Buy SIM card and Top Up Voucher: K Mobile

If you think you can also pick up a public SIM card at your local walmart next time when you go for grocery, you are wrong!I have tried to purchase PM SIM from three different Walmart and none of them had them in stock!!! Instead they asked me what k...

ReseT password

Hello mod trying to reset password on self service portal but my account is locKed @CS_Agent

Kudos to Public Mobile, Amazed by Community Members!

Hi, I have to say bravo to Public Mobile to build such a structure that they get community members like you guys here to do most of their work for them for dirt cheap. If you really think about it, you guys spend so much time here supporting others a...

phone wont work

can anyone help me i put money on phone via enternet as i did before it is showing the money was recieved but my phone wont work \!! have no phone

False renewal

HiI can not be reached or make calls any more .Today is the renewal date ,the money are taken ,but no phone service ,no data .no texts ,With one word -NOTHING but paid !!!!!

Renewal didnt take

Hi i just payed for another 3 months on my plan and the money is there but i cant make or receieve phone calls or have any data or send or recieve texts. My account is acctive i see the balance and the money came out of my account but on here it hasn...

Refund for unused service

Hello, I went back to Canada after some absense and reactivated my number (paid for one month). On the same day I discovered that they are moving us to another office building where only another provider works well inside the building. No Public Mobi...

Resolved! Confirming APN Settings - Moto E 2nd Gen XT1527

So, as my Nexus 5 is more painful to use than it's worth, I've moved to an unlockd Moto E 2nd generation 'LTE' from Rogers, specific model XT1527. I've used the APN settings from gishan website, for the noto e 2nd generation selection. I'm finding th...

Not allowed to make a Provincial Call

Hello, I have provincial plan and I tried to make a call to a provincial number and it said that I needed an Add-on. Please help

Re: AutoPay

Good Morning ,I just paid the remained on my bill but my account tells me I still owe you $18. I don't want to pay double again so I decided to get ur help to see if there was a mistake made