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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2669 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17771 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28943 Views
  • 184 replies
  • 27 Bravos

Resolved! Mobility UMTS frequencies (tech-savvy discussion)

If anyone who has used this map http://www.ertyu.org/steven_nikkel/cancellsites.html has noticed, on the recent map update there has been a significant reduction in the amount of Telus cell sites that were once displayed before, noticeably in Ontario...

telusto.PNG telusto.PNG
chrstyles by Good Citizen / Bon Citoyen
  • 1960 Views
  • 9 replies
  • 4 Bravos

Resolved! iPhone 5 - screen loose, phone replaced for $99

A friend just got their 4 year old iPhone 5 replaced for $99 at the Apple store. Its screen had come loose somehow. The phone was still fully functional with the screen held in place by duct tape; Red Green would be pleased with that repair!    

Luddite by Oracle
  • 755 Views
  • 1 replies
  • 2 Bravos

Resolved! New account. No Service on iPhone 4 even though IMEI verified

 The SIM doesn't seem to connect to the tower. It shows No Service on iPhone4. The iPhone4 is unlocked and verified on Public Mobile website as a device that should work. I tried the SIM with another phone and it connects to network, showing 'public ...

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har5hd by Good Citizen / Bon Citoyen
  • 2704 Views
  • 19 replies
  • 0 Bravos

Resolved! Shipping Refund

Brand new to PM...I read that they are offering a refund on teh $10 shipping charge when you order your SIM.  HOw do we get this credited to our account?  Thanks!

tams47 by Good Citizen / Bon Citoyen
  • 2253 Views
  • 4 replies
  • 0 Bravos

Resolved! Have PM account. Lost phone. Bought phone. What next?

 I had a Moto G 1st Gen phone working on PM.Lost it. Bought new Moto G 3rd Gen new phone at a Canadian Wal-mart.I did not open the box yet.The phone is in a Telus pre-paid box.The box says SIM included. Can I use this SIM or do I need to order a new ...

Kyklist by Great Neighbour / Super Voisin
  • 1420 Views
  • 5 replies
  • 0 Bravos

Resolved! Setting up LTE on ASUS ZenFone Laser 2

Hi! I just activated my SIM card, set up the APN and am set to go, but my phone keeps telling me that I have either H or H+ for my data and i can't seem to get 4G at home at least, is there a way I can get this or am I stuck with 3G data?

ComradeDevin by Great Neighbour / Super Voisin
  • 4511 Views
  • 4 replies
  • 1 Bravos

Pokemon go

Public mobile should offer unlimited data for Pokemon go users

Kmcmahon by Great Citizen / Super Citoyen
  • 2543 Views
  • 19 replies
  • 4 Bravos

Beware of Credit & Collections Fraud!

This important message is to alert all community members and staff, of a recent Credit & Collections Fraud that is going on. This month alone I have received 3 calls and 3 voicemails left on my Public Mobile number from two different debt collectors ...

Alex-M by Great Citizen / Super Citoyen
  • 44051 Views
  • 11 replies
  • 2 Bravos

Resolved! LG G4 not connected to cellular data

Hello! Recently joined PM. Did my research, phone is compatible with network. I have searched through the forums and have set my APN to exactly what was given and still have no luck with DATA. Please let me know what I am doing wrong. Thanks

mm623 by Good Citizen / Bon Citoyen
  • 22585 Views
  • 37 replies
  • 0 Bravos

Resolved! Need help regarding account deactivation

Hi,    I need urgent help regarding account deactivation. I know that account is deactivated if payment is not received within 90 days of suspension.   Currently I'm on a vacation outside Canada and  I'll return before 90 days deadline.  My plan has ...

PMaccountsuspension.jpg
rozario by Great Neighbour / Super Voisin
  • 1864 Views
  • 4 replies
  • 0 Bravos

can huawei p8 work on pm network now?

Hi guys, I have a huawei p8 dual SIM card phone, just wondering if it works on pm network now. I used check the phone's IMEI on the main page, it says the phone should work on the network, but I heard pm doesn't have 2G gsm, but this phone seems to u...

OHOHO by Great Neighbour / Super Voisin
  • 695 Views
  • 2 replies
  • 0 Bravos

Zip code does not match billing address

I am currently trying to order a SIM card, and every time I go to process my order, I get this message. "Zip code does not match billing address." I have 100% imput the correct information so I dont know why I'm getting this error (I ordered from oth...

danaj242 by Good Citizen / Bon Citoyen
  • 18169 Views
  • 37 replies
  • 0 Bravos

A Couple Questions

Hi, since I'll be getting my SIM soon and joining Public Mobile, I thought I'd confirm a couple of questions I've had. I'm planning on going for Province-Wide talk. From what I understand, I can make outgoing calls from anywhere in Canada to a BC num...

etsat by Good Citizen / Bon Citoyen
  • 1166 Views
  • 4 replies
  • 0 Bravos

Oneplus One LTE set up help.

So I just switched to PM this morning and it's already leagues better than what I was with before (wind mobile), but the only issue is that I'm unable to access LTE on my Oneplus One device.I've triple checked that the APN is set properly and that my...

thatguy2137 by Great Neighbour / Super Voisin
  • 2088 Views
  • 2 replies
  • 1 Bravos

Loving Public Mobile so far!!!

Hey guys, my name's Kevin, and I recently joined public mobile, and this is my experience in the first week: First, transitioning to Public Mobile from Wind, I was surprised about the texting speed. Super fast compared to wind... I don't know why I d...

kevindo27 by Good Citizen / Bon Citoyen
  • 3276 Views
  • 21 replies
  • 16 Bravos

Ways that Public Mobile can improve customer support

Step 1: Create a live chat, or at least integrate one into an online service that customers can freely use. Note: This saves both Public Mobile, customers and the community in whole a lot of frustration, and better time management when resolving issu...

Alex-M by Great Citizen / Super Citoyen
  • 1152 Views
  • 4 replies
  • 2 Bravos

HELP: No service whatsoever!

I signed up for publicmobile on June 17, received my SIM card and proceeded to create an account for myself. Half way through the registration process, the website glitched and kicked me out. I was on the 'pick your plan' page trying to pick the opti...

felicia07 by Good Citizen / Bon Citoyen
  • 3282 Views
  • 35 replies
  • 0 Bravos

Will iPhone 5 Work?

I was wondering will a iPhone 5 work with PM? And when porting a number what does the alternative phone option mean?  /t5/image/serverpage/image-id/1iA57106F58FE7CE37/image-size/original?v=v2&px=-1 Also for authorization name does it mean the account...

SteveyCole by Great Neighbour / Super Voisin
  • 1223 Views
  • 6 replies
  • 0 Bravos

Resolved! Can not send or call 647 area code cellphone

I tried to call or text my friend. his phone number is ************9 but system keep telling me that "we do not offer text messageing outside of canada at this time. are u **bleep**ing kidding me? 647 area code is outside canada? this isnt first time...

zmh1175 by Great Citizen / Super Citoyen
  • 951 Views
  • 3 replies
  • 0 Bravos

SIM Activation Problem

I tried to activate your SIM card & create an account but failed.Got stuck at the 2nd page, cannot get a new number or transfer my existing mobile number from Bell Mobility. When I chose a new number, the selection box for region is "BLANK"  and noth...

Daniello by Great Neighbour / Super Voisin
  • 1064 Views
  • 7 replies
  • 0 Bravos

Text Message

Hi,My boyfrend is not getting my Text Messages, everyone else is receiveing them but not him.I receive his Texts, Calls, voice messages and emails but not my Texts.Thanks,L

Louise123 by Great Neighbour / Super Voisin
  • 688 Views
  • 3 replies
  • 0 Bravos

Resolved! Other people hear echoing

When I'm on the phone with other people, the connection sounds good to me but the other people complain that every thing they say repeats itself as an echo. Is that my cell phone? Is it a software issue or hardware issue? Or is it public mobile servi...

aaronmartin by Good Citizen / Bon Citoyen
  • 2695 Views
  • 6 replies
  • 1 Bravos

Resolved! Porting problem

i tried porting my number from bell to pm. i entered my number during activation, and then below i entered my bell account number. and then below it asked for alyernate phone number and i wasnt sure ehat it meant so i entered my dads phone number. it...

jonashmartin by Great Neighbour / Super Voisin
  • 949 Views
  • 2 replies
  • 0 Bravos

continuous message warning every 15 minutes

I just activiated my PM sim card, every 15 minutes I received a message:" Public Mobile here. Sorry, we do not offer text message outside of Canada at this time."  Anyone know how to turn it off? Thanks.

michaelzheng by Good Citizen / Bon Citoyen
  • 1209 Views
  • 7 replies
  • 0 Bravos

Resolved! Reactivate account

I haven't used my phone in awhile and it said top up to reactivate I put on 29.00 and it still won't let me do anything....PLEASE HELP

MikeJohnson by Great Neighbour / Super Voisin
  • 6415 Views
  • 49 replies
  • 0 Bravos

Resolved! No service since the whole day, in Montreal

Hi, My phone has been showing "limited service' all day, and is not working for texts or calls. I live in Montreal, and my husband's Public Mobile phone is working fine, why do I have no service? I checked the battery and the sim, restarted the phone...

YLAhisar by Great Neighbour / Super Voisin
  • 1873 Views
  • 8 replies
  • 0 Bravos

Dipping My Toes Into This

Hello PM Community, allow me to introduce myself.   My name's Justin, though I tend to go by my online nickname at times.  I've beem digging through several places trying to hunt down a decent priced phone plan.  Right now, I'm being Rogered, and my ...

IronRaptor by Good Citizen / Bon Citoyen
  • 1716 Views
  • 17 replies
  • 1 Bravos
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