Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi Guys, Just wondering how the 1GB referral add on works. Is it a one time usage only (ending after the 1GB is all used up) -- or does it refresh and start again from 1GB each month, or after the roll over data is used up? Thanks!
I added a US text+talk plan for 2 of my lines and they are set to expire today. However, I went on my account to renew them but there is no option for me to select them. How do I renew a US addon if the addon hasnt expired yet without me losing my se...
If I activate the new phone with the new SIM card, will I still be able to continue with my current plan? It's a promotional plan I got last year and I don't want to lose it. Also, does anybody know if Public supportd the 1+ 5t yet? Thank you.
Hey all, has anyone else experienced an issue with moving from a 3month to a 1month plan where the following happens? 1) plan bills creditcard auto pay with success. ($62 - Balance - Rewards - CC PAYMENT = $0.00) 2) Plan bills all associated servi...
Black Friday has arrived. Check promotions. Nothing. Fail.
My wife and I both have iPhones (an iPhone X and an iPhone 7 Plus) with Public mobile accounts. No changes have been made to our settings but on Tuesday our texts started sending (green instead of blue) as text messages instead of iMessages. All oth...
Stupid question, but I'm in need of a new phone and plan. I'm leaning towards a Samsung Galaxy S7, but I've read they lock to a carrier once the SIM is installed. I'll be travelling in December, so once I activated the SIM, could I walk into a Telus ...
Hi, just about an hour ago I purchased my first PM sim card. I got home and went through the process of creating my account/building my plan but when I finished, I went to put in my SelfServe password but it read it as wrong 3 times unfortunately...i...
I was writing this post in this thread but didn't want to detract from the heartfelt messages to @srlawren but still wanted to raise a point of view. @Brooke_C I like the fact that you are asking for input on who should be the next oracle and I ha...
Hi Guys I made a post last week about data not working on my iphone 4. My husband also has data that does not work on his Acer Liquid Zest. We re followed the APN instructions. Still not working. Does someone know what could be wrong? Thanks
I was just looking at the newer data plans. I saw one that says 2 + 2GB bonus data. What does that mean? Does it mean i get 4GB?
Hi,Can I get the email address for Public Mobile please.
The last 2 times I renewed my plan and the last 3 times I added extra data, I was met with my account telling me I owe 0 dollars, or unable to add money to my account (even though the system has no problem taking my money from my bank, it is unable t...
Hi there, I am flying to California later this evening and have added the US 1GB data for 10 days option. Will it automatically work when I arrive or do I have to put in different apn settings? Thanks
Took a few. Thing is a dust magnet, sorry about all the fluff. This is the phone, in midnight black, wearing the smoked (mostly clear) TPU case that comes in the box. The case seems quite protective, and even features corners that are raised up (o...
Hi, This is my 2nd time in US since having Public Mobility as my provider. The first time I had added and paid ($8.00 for 10 days) "Text - US Roaming - Unlimited Text" but was never able to text in US. I now have autopay set up and yesterday added ...
My OnePlus family has grown, with receipt of my new OnePlus 5T yesterday: In case anyone has any concerns about the 5T, I can confirm that it is definitely compatible with Public Mobile. The phone is only available unlocked, and aside from two stor...
I was signed up with PM last spring. I stopped in May and now that I'm back in Canada, I want to sign up again. I tried to log in but couldn't. Being told that "login is disabled" on my account. Contacted Mod and she told me that I had to buy a new S...
So I'm a tad stuck now. For months everything was fine. Now I'm starting to use more data then previously and I think I finally need to upgrade my plan to compensate for that. I got lucky and got the 12gb for 90 days at 120$. Hows the public mobile 3...
I have a quick question. I'm waiting for a good promotion and wondering how do you change plans if you can't do so on self serve?
Didn’t fully understand the correct answer when I searched.. I have a Canadian plan which is call province wide... international texting and Data- I am going to the US for 3 months, will I be able to send text to Canadian numbers from the US when I a...
I have an iphone 6 locked to a carrier. I wonder if there is a way to discover that carrier. The phone is factory reset, and I have no access to menus, however I know imei. Thanks
Hello! I was gone for a few weeks so I did not pay my public mobile payment on time so service was deactivated (as expected). However, when I tried to start a new 90 day plan, and after paying for it, only the amount for my previous 30 day plan was t...
Hi there, I've just come over to PM from Freedom and so far it's going great. Better reception. HOWEVER, I tried to call my girlfriend and it said that I was calling an out of province number. Now my girlfriend does have a Quebec number and I have a ...
Hi, The data on my ZTE Axon is not working. I redid the APN, but it didnt work. I also tried putting my sim card into another phone and data worked prefectly fine on that, so is my phone just not compatible with PM data? Thanks
I have an iPhone 8. I joined PM recently. I've had "no service" all day. I rebooted the phone a few times. I've reset the carrier settings. The phone still shows "no service". Help, please?
I am out of data and need to renew my account. Is there a way to start my billing cycle . I can call and but need data
I tried to purchase a talk and text US add-on for $15. I have clicked purchase thinking it was all done. I went back to the overview page and it still shows that my account has a $15 balance. Is there a reason payment didn't go through on my online ...
I will not be very active for the remainder of this month (and perhaps for the next little while), so I won't be challenging for one of the top 0.5% badges at this time. I've had a solid run of 10 straight months holding one of these spots but I'm le...
Hi, Can someone please explain what it means to be on a 90 day plan? For example the $60 5GB plan is said to be $60/30 days and is a 90 day plan. Does it mean you pay for 90 days a time, or does it mean you are guaranteed this plan for 90 days at a t...
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