Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I lost my phone and got a new phone and SIM card. I want to retain my number I have now. It wont let me on self serve
Hi, please see the attachment. (I have two lines btw) My auto-renew is moving most month up by 1day. is that due to 30 vs 31 days months? So Feb with 28 days should push that out? here my auto-renew days, you see withdraw day is moving up. 15/01/2019...
When People go on an "Extended Vacation" and wish to Idle Account, as it is, IF you switch OFF Autopay, and still have Funds in Self-Serve, Money will be deducted from Self-Serve UNLESS you click the Lost/ Stolen Icon I think Public needs to perhaps ...
Hi i brought public mobile for my mom but now she is not in canada and moved to other country and i don’t have sim card with me. I just want to cancel the account. Please advise how is that possible. I am not even registered to it.
If your Plan is in suspension, you will NEED to add Funds to RENEW your plan WITHIN the 90 day period from the time your account is in suspension IF you should FAIL to do so, then this is what will occur: Your Sim is no longer active and Need to pur...
So I'm currently on the 10$ 50min/50text plan, and I have a second sim with a different carrier. However, when I text, it still seems like its coming out of my public mobile sim, even though I deliberately deactivated it to triple check it was actual...
Hello, I am with $10 monthly plan. I wanted to suspend my phone for a few month due to the coming travel and thus turned off the autopay option last month. I expected that my phone will be suspended automatically. However, I just found that my curren...
If you use a Credit Card to pay, THIS IS IMPORTANT: All info you enter in self serve registering a CC, MUST match what your Financial Institution has on file, and Currently ALL CC's can be from Canada OR US with Verified Canadian OR US AddressesExamp...
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 The above Link is where you request for Moderator assistance ONLY ON the above Link do you submit ALL your personal info:Phone #A/C #Name and Billing AddressCC Inf...
I got a new phone a couple of days ago Zenfone 5Q ZC600KL and I'm not having any luck getting the mms to work. So far I have:1.Manually changed apn settings to those recommended here (APN Settings) 2. Restarted the phone / turned on & off wifi / turn...
Hi I cannot re-activate my public mobile number. It was deactivated yesterday due to me forgetting to update my credit card information and missing auto-pay payment. I tried updating the site with the new information and it wouldn't accept my credit ...
The plan on my account has been inactive for about two months but still hasn't reached the 90 da dot-dot. I'm trying to change my SIM card and a Top-Up voucher but it will not allow me to do either of those dr. I still want to keep the same number! P...
Hi all, sorry I know there have been a lot of posts in regards to cancelling a contract...but I just writing this to make sure I understand things correctly. Plus I have some questions for my specific situationSome background infos:I have here from a...
It always seems some people do not fully understand how the system operates in a prepaid system when changing plans. Here's a FULL break-down: When you wish to change your current plan for either a promo or a different plan (hence a new plan), you A...
So i got phone uograded this month and its still not fast enough for me .. Im worried though if i get a completely different phone like now im alcatel so if i go samsung or telus or whatever even apple iphone and its network unlocked.. Will my public...
Hi all,can I get multiple lines with PM under 1 name? Adding the hubby, and the teens... or I have to have them all separated?Thanks
Hello Public Mobile! My plan has expired 3 months ago. Today I want to renew it, but because it is expired (my phone shows me "Emergency Only"), I am unable to dial *611 to make a payment. I am also not able to create an account due to the fact that ...
The page of change plan in My Account cannot load any selection of new plans; plus, the page “plan” constantly shows “we have encountered something wrong”. how else can i change my phone plan?
Hello, I was on one of those plans that you pay for 3 months in advance, i paid on Dec 2018 ($144), then a few weeks later I switched to a different plan that is paid monthly ($67). I was forced to pay again when there is more than enough balance fro...
I just activated a $35 canada text/call plan. Whenever i try and make a call it says i dont have an active long distance plan. can anyone help me with this issue? mod team isnt responding to me!!!! Thank You
If I was to get the $10 plan... 50 canada wide minutes, unlimited incoming text and 50 out going text. What happens if I go over? What is the charge for call per minute and outgoing text?
Hello, I am new to PM, and started with $10 plan. I want to upgrade my plan to province wide and I am a little bit confused with home province definition. Me and my partner moved from ON to NB and we keep our Ontario numbers. So we both live in NB an...
Hello, I am currently on the $35/month with 1 GB data - unlimited call across Canada, unlimited text..etc. My question is this - the new plan of $35/month have $1GB of data plus 500 MB bonus data with auto pay ---- Does the new plan only for new cust...
I have 8.5Gbs included on my data plan and its a 30 day at a time plan its also active. for some reason it just renewed and my data hasnt been working.
Does anyone know what activation credit or SIM card promo (walmart or otherwise) currently exists? Refer a Friend?
Hi, I'm new to public mobile. If I start off with the $10 plan and later decide to upgrade to say for e.g. the $35 plan, will i have to wait till the next billing cycle ? I assume I can also stay with the same phine number ? Thanks,K
Hi, i'm planning to move from a rogers line into public mobile and I'm thinking of the $10 per month plan. Am I able to keep the same number ? thanks,K
When it come to DATA Plans vs Add-On DATA, there's some confusion on the subject, ESPESCIALLY on the TERM Roll-Over Regular DATA PLANS, on a FIXED Cycle, like 30 or 90 Day, The data will remain ACTIVE EITHER to the END of your Billing CYCLE OR, WHEN...
Hi all, I am not able to receive a call, it go to my voice mail without any ringcan ou help me please? thanks
