Can't recieve calls

[carmentran]

I just ported my new number yesterday and i can't seem to recieve any incming calls. 

I got a text message that said "We're having difficulties procesing your request to move to public mobile." 

Please Help!

[will13am]

When porting a number, it's always good policy to continue to use the old service until it stops.  This is the most reliable way of confirming a completed number port.  

[computergeek541]

In the meantime, keep using the service from your old cell phone service provider.  All your incoming calls will still be going there until the phone number transfer is complete.

[Luddite]

Or click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:30PM (ET).

[jerinjohny1]

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Just go through this link.You can see the moderators,so u can msg them

[carmentran]

How do I do that?

[jerinjohny1]

Msg one of the public mobile moderator.They can help you