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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 52280 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 60480 Views
  • 186 replies
  • 30 Bravos

Resolved! Use in the US

Can I use maps on my iPhone in the USA for navigation 

bbrumford by Great Neighbour / Super Voisin
  • 1836 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting a number when phone not available

I want to set my daughter up on PM but she (and her phone) is out of the country at the moment, and she is using a local SIM card. If I get a PM SIM card and set up an account and activate the SIM, and port her number from our current provider, will ...

catherine01 by Great Neighbour / Super Voisin
  • 1876 Views
  • 10 replies
  • 0 Bravos

Resolved! Rewards

Does this rewards stuff actually work?

Sheenau by Good Citizen / Bon Citoyen
  • 2329 Views
  • 9 replies
  • 0 Bravos

Resolved! The day I joined PM

When I got the email about PM flash deal, it was Saturday morning, I have to work in the afternoon, I rush to Londondrugs in Coquitlam Center because thay open early. The guy said they dont know about the flash deal and cannot offer me, then I went t...

yanzhiqiang by Deputy Mayor / Adjoint au Maire
  • 3523 Views
  • 20 replies
  • 6 Bravos

Resolved! x on my network

Hello, I am getting an X on my network. Am not able to connect at all?

Brock1 by Good Citizen / Bon Citoyen
  • 2892 Views
  • 20 replies
  • 0 Bravos

Resolved! International call

I am going to travel to HongKong next week. I am wondering is there any add-on available for me to back call in HongKong cuz I just saw from the website and it said, the calls are only available to call when I am in Canada.

squid88 by Great Neighbour / Super Voisin
  • 2589 Views
  • 8 replies
  • 0 Bravos

Resolved! why am i still paying $40 when i have auto payment setup?

I never paid attention to my PM bill.. my plan is $40 a month and i am set up on auto payment. Why am i still paying $40 and not $38 a month? Also, I just referred someone to PM and is now setup.. so will i see the $20 credit into my account soon?Is ...

twlau65 by Good Citizen / Bon Citoyen
  • 1236 Views
  • 4 replies
  • 1 Bravos

Changed SIM now no long distance and no voicemail

Just purchased a new phone, Samsung Galaxy S7 edge. Had to purchase a new sim card... once I changed it on the Public Mobile website not only did the long distance and voicemail stop working, but my cell coverage is spotty at best... I'm only able to...

edmith74 by Great Neighbour / Super Voisin
  • 2568 Views
  • 10 replies
  • 0 Bravos

Recevez 1Go de données gratuites et 400mn internationaux

Pendant ces temps des fetes public mobile offre aux clients 1Go de données gratuites + 400mn d,appels internationaux.voir https://www.publicmobile.ca/holidayconnectez a votre compte, dans ajoutez des options , dans colonnes données vous verrez 1Go ca...

zbalde75 by Good Citizen / Bon Citoyen
  • 1675 Views
  • 5 replies
  • 1 Bravos

Resolved! Honor 8X no service after activation

I bought a Public Mobile SIM card today and had it activated in a shop. I own a Honor 8X which I bought new in the UK. I've used it without any problems so far but for some reason the SIM card is not working. It does not seem to connect to any networ...

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Aaron16 by Great Neighbour / Super Voisin
  • 9384 Views
  • 13 replies
  • 0 Bravos

Resolved! New cell phone

Can I buy a new cell phone from Public Network?

sorinsimnic by Good Citizen / Bon Citoyen
  • 4085 Views
  • 23 replies
  • 1 Bravos

Resolved! Better selection of emoticons/smilies?

Any chance that the "powers that be" could enhance the selection of emoticons available in the software that runs these forums??? Quite frankly, the emoticons available here are kinda pitiful, when compared to the selection on just about any other fo...

437 number cannot be dialed

Hi I have a friend who has a 437 number and I can’t seem to dial them. Who should I contact for his problem?

Dehe48 by Great Neighbour / Super Voisin
  • 1223 Views
  • 4 replies
  • 0 Bravos

Resolved! Iphone XR esim

Hi, I've heard that iphones offer esim now. I know that public mobile does not support esim yet but it should be fine as I would intend on using public mobile sim card as the main card. I am thinking of using iphone esim for a fido data plan and a pu...

John_Dobski by Good Citizen / Bon Citoyen
  • 3011 Views
  • 9 replies
  • 0 Bravos

Resolved! Number

Are you able to put a Vancouver number on a phone

Lynnleader34 by Great Neighbour / Super Voisin
  • 1665 Views
  • 8 replies
  • 0 Bravos

Resolved! Help - Rarely Use Data, but shows 90% Used

Help - Rarely Use Data, but shows 90% UsedAny insights appreciated.I rarely use cellular except when no wifi or when using my iPhone's GPS.So I I knew it didn't make sense when I received a text early December saying 90-95% of my data was used up. Bu...

bonsai3339 by Good Citizen / Bon Citoyen
  • 2678 Views
  • 10 replies
  • 0 Bravos

Resolved! Self serve

I forgot my email and password of self serve. How can I register again

Sandra1986 by Great Neighbour / Super Voisin
  • 1063 Views
  • 5 replies
  • 0 Bravos

Referral code question

Signed my husband up this am, and used my referral code, it did give a green checkmark beside it after i completed the form. Did a bit of a search on the forum and see can be up to 72hrs for it to show up in my account, also read about a possible tex...

3s_Plenty by Good Citizen / Bon Citoyen
  • 1653 Views
  • 10 replies
  • 0 Bravos

Resolved! Spoilers

Can anyone please tell me how the Spoilers work?

ecowen by Model Citizen / Citoyen Modèle
  • 1735 Views
  • 13 replies
  • 0 Bravos

Resolved! Black friday Promo

Hi I have activated my sim on black friday sale. I got all promotional offers. Thanks to PM. Now im thinking i have too much data that i wont be using it. My question is IF I CHANGE MY PLAN (FROM 40$ TO 35$ PLAN) WILL I LOSE ALL MY OFFERS? HOW TO CHA...

Jeet by Good Citizen / Bon Citoyen
  • 2655 Views
  • 20 replies
  • 0 Bravos

Resolved! Need to add a new email for my account

I forgot my email password and my communitypassword. Ive changed my reset phone number too. I need help putting in a new email for my account and also changing my reset phone number

Davegs by Great Neighbour / Super Voisin
  • 1095 Views
  • 4 replies
  • 0 Bravos

Resolved! Locked out of my account and self serve

Hi Good Day,I'm a new user so I haven't had the service longer than 3 days at this point and I've been locked out of my account and my self serve. Is it possible for me get my passwords reset? 

Roms5 by Great Neighbour / Super Voisin
  • 1074 Views
  • 3 replies
  • 0 Bravos

Resolved! Samsung Galaxy A8 - submodel SM-A530

The tool showing phone compatibility does not indicate the Samsung Galaxy A8 submodel SM-530 as being compatible, but I thought I'd mention mine has been working perfectly fine with Public Mobile. I thought I'd mention it because I hesitated to switc...

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bealangi by Great Neighbour / Super Voisin
  • 6723 Views
  • 15 replies
  • 1 Bravos

Pixel 3aXL

Anyone else use this? Very much considering it.

rossputin by Model Citizen / Citoyen Modèle
  • 1352 Views
  • 5 replies
  • 0 Bravos
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