Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I removed my account's credit card in September and verified this by logging in just now and I have no auto pay informationHowever, I was charged on the 2nd of October when I had no credit card information stored in auto-payIt raises two questions, o...
Esim came up in another thread in relation to phone capabilities. I understand that PM does not support esim, though both Koodo and Telus do. Is this lack of esim support by PM a function of being 3rd tier or is there a technical reason? Just curious...
Hello, Longtime Public Mobile user here. Galaxy A5 Phone. Starting sometime yesterday (Oct 7 2020), I was no longer able to receive Phone Calls or Receive Text Messages on my phone.Phone Calls to my cell phone go straight to vm.Texts to my cell phone...
So i forgot they I had changed my credit card, and my payment was supposed to come out today, thus deactivating my acccount, my question is after I have added my new credit card back will it automatically take the payment out, or do I have to reactiv...
How come I can not activate a new cell using my email address with a different account number? This system will not let me use the same email address. Is there a way around this?
Hello im messaging as paid my cell account but looking at my credit card account I was billed twice cause my first credit card when I used it came back as declined for some reason so I had to use another card so I used my other one for the $40.00 on ...
Hello, I have been billed at least 2 additional times while having signup issues... the payment went in each time I unsuccessfully tried to sign up. 3 times... on 2 different credit cards. I thought my CC was the issue. The signup issue got resolved...
Hello, I used to be with PM, but left recently. I need a voice transcript of a call that occurred Aug 2019 - and I need it for a court battle that is on Oct 20th. Please contact me asap. Btw, you have not given any answers to my previous requests and...
I set up 3 phones with autopay and 5 charges were taken off my credit card. Really having issues trying to get this corrected. Any suggestions here? help
My service was disabled 3 weeks ago, even tho I paid for the service up front every time.This is very frustrating as I did not have the means to get on here, register, type a question and wait for a response. So I went 3 weeks without a phone, intern...
My plan is this : •- 2GB at 3G Speed•- Unlimited Canada-wide Talk•- Unlimited International Text To speak with amazon customer support they phone you. You can't phone them. They phone the mobile on the account. I contacted amazon.ca assuming that I w...
