I lost all my autopay rewards after re-register autopay with new credit card number

[cam234]

I lost all my autopay rewards after re-register autopay with new credit card number.  Please help reset it back.  Thanks!

[cam234]

Thanks for clarifying!

[kb_mv]

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@cam234 wrote:

Thank you!  It did put back my Autopay Rewards after I signed off, and signed back on.  Just hope that it will continue calculating the year of autopay to earn $2 more....

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@cam234 Not sure what you mean by the above. There is no year of autopay reward to calculate. You receive $2 per month that you are here. Wether 6 months or 6 years. So long as you have autopay turned on you will receive this monthly reward/credit. Your loyalty reward though is calculated based on your years you have been active.

[cam234]

Thank you so much for a clear guidance!  

[cam234]

Thank you!  It did put back my Autopay Rewards after I signed off, and signed back on.  Just hope that it will continue calculating the year of autopay to earn $2 more....

[cam234]

Thank you for the link!

[Helpershelper]

@cam234 

I can understand your frustration with this. You need to remember that your auto-pay date is the day before your plan actually renews. Auto-pay doesn't occur until after midnight (i.e. early the next morning) Eastern Time. So, if your auto-pay date is today, it actually won't run until 1 or 2 am Eastern. Depending on when you removed/updated your credit card information, it might have fallen in the renewal window which forfeited your reward.

If you were with PM for a year, you wouldn’t lose a year’s worth of rewards as you prepay and are billed for a 30-day period ahead of time.

A mod will have to look into this for you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Staliger · Accepted solution]

@cam234 if you have Autopay enabled, but rewards section doesn't show 2$ off for Autopay, contact mods, and they will fix it for you 🙂

[Anonymous]

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@cam234 wrote:

I lost all my autopay rewards after re-register autopay with new credit card number.  Please help reset it back.  Thanks!

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What do you mean "all"? It's a toggle. Removing the payment card or toggling off autopay removes the reward in your rewards area. Toggling it on puts it back (with a registered payment card present). When you renew, it will convert the rewards into Available Funds to go towards your plan cost.

[Triguy]

You would need to submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.