[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
September RAF $5 Credit
Has anyone received the first $5 credit ($25) for the September RAF promo? The expectation was that it would arrive yesterday... being the end of the first week of October?
Why can't I get my sim to activate or payment don't work
Thanks for reading this but I'd like to activate the phone
Resolved! How to use Bonus data?
I thought I was out of data for days since not working, but according to this I’m not? Ideas?
Payment
How to pay my phone bill online
Billing
Is there a way to change the credit card for autopay without public mobile account?Every time i try to login into my account its says there is an error. Doesn't say what the error is but just that one occurred. I have tried to reset password and wh...
Resolved! Will this phone work on Public Mobile
Would anyone know if the Realme C35 will work with Public Mobile ? Thanks
Port Out Failure
Hi there, I am looking to port out my number to Freedom. I've given them the account number several times and they keep having issues. Is there anything on Public Mobiles end that can be done? I should receive an authorization text to confirm but I h...
Resolved! US Roaming
Hi, I live in Canada and I am on a trip to the US right now. I took a 10-day roaming package with 250 MB of data. When I try to text to confirm reservations at restaurants, for example, it says I can receive but not send texts to US numbers….I don’t ...
Re RAF 5 x $5 .......... IS IT TRUE?
@J_PM @ everyoneelse That PM does not know the full phone number of the xxx-xxx-9999 numbers that show in your rewards referral list?That the reward stops if your friend changes their phone number?When a phone number is changed the referral does not ...
Resolved! PROMOTION
There was a student promo plan for 20GB of data for $55.00. I tried to change my plan to this one twice and it resets back to my old 3gb plan. Ive asked for support 3 times on this and a moderator said they would fix it but it still doesnt work and n...
Resolved! Changing area code but not phone number
Hi!I would like to change my area code to my nee province (902) but keep my existing phone number. I tried the “change my phone number” section in My Account but you have to change the phone number at the same time no option to just change the area c...
Resolved! Data Usage on Dashboard 'Plan Usage' doesn't match Usage History report
On my dashboard under 'My Account' Public shows how much data I have used so far for the month. The recent re-design shows the data used as a little line chart which is very useful. Right now it shows 4.35 GB used. When I click 'View Usage History' ...
Resolved! Autopay with Non Visa Debit Card
Hi!I would like to replace my credit card information with my debit card information, to avoid to pay the transaction fee that Telus is supposed to invoice its customer as of October 2022. The thing is my debit card is not a Visa. this not having a C...
Resolved! Cancel autopay
I transferred to Koodo yesterday. I wanna know how to cancel my autopay here in public mobile because I can't open my former account. Please help
Phone Service Isn’t working
I recently paid my phone bill which was the student special of 20gb for $55, my service was working for a couple hours but all of a sudden it stopped and i couldn’t make any calls also. I’ve tried removing the sim and putting it back in but that is n...
Resolved! Data not giving internet access to the Wechat app
Today is my first day using the phone plan I set up with public mobile. I went outside and used around 103MB of data before I suddenly can no longer get internet access to my Wechat app with my data on. But with public wifi or my friend's hotspot, my...
Resolved! Failure of receiving $10 from friend referral upon getting a new phone plan with public mobile
An update: I have received the $10 credit in my account! Thanks for everyone's help! Hello guys, I just activated the SIM card and set up my public mobile phone plan. I chose the $25/month plan. During the phone plan set up, I have entered a friend r...
Resolved! Cannot submit ticket for overcharge
I was trying to purchase an add-on and got an error saying "Oops! Something went wrong, please try again later. " I thought my payment didn't work so I clicked the confirm button again and the same error popped up. My Visa bill shows that I was charg...
looking help to cancel
I bought this sim because of rogers outage and for one month. But I noticed that I have been charged every month automatically. I want to cancel this number but enable the charge. There is no customer service number and simon is not helpful. I have n...
Resolved! Pre-authorized credit card Update
I have successfully updated my pre-authorized autopay information as my old credit card expired. However, I am still getting daily SMS reminder that my pre-authorized credit card has expired. Why is that?
Resolved! Second phone number with a different plan
I’m confused what you do if you want a second phone number with a different plan. Can this be set up with your current account? Or do you need to set this up with a separate email address. Its for my dad who also uses public mobile and since he is gr...
Resolved! Hotspot Issues
I know there was an internet outage earlier today in Ontario that has now been resolved. Though my partner and I (both with Public Mobile) have LTE on our phones, we are still unable to use our hotspots. Device will connect, but report that the netwo...
Obtaining PUK Code
I got a message on my phone saying i need to input the puk code . cannot use sim card until that is inputted. They used to come on the back of sim cards not sure how to obtain one now?
Resolved! Using Mikrotik WAP or USB modem with LTE data
I see some threads about the possibility of using LTE data on Public Mobile.Does Public Mobile still allow for using USB data modems? Does that work on all service packages, including the cheapest? If so, by extension, I suppose the Mikrotik LTE WAP ...
Resolved! Upgrade to 4g
Recently upgraded to a plan with 4g service but my speeds haven’t changed still getting 1 down and .3 up any help please
Plans
I recently hooked up to Public Mobile. I purchased the $25 1 G plan. Today I received a Welcome email. It said I purchased the $25 plan and will be given 500 MG . Where is the rest of my data?
Get call history older than 90 days
I am needing to receive my call history from before 90 days ago - is this possible?
US Roaming Not Working
Unable to get us data package to work. Have tried everything suggested in forums etc. Please help.
Resolved! My cellular data is not working
Hi my cellular data is not working on both Android and iPhone. What should I do?
data not working
i currently dont have data working on my phone. anyone else having this issue?
