[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Sim 1 not allowed S22
I've had this phone for a month or so now and it's been fine. However just yesterday the Sim card stopped working and it said Sim 1 not allowed. I put the sim card in my friends phone and put his sim card in mine and both worked, but its just my sim ...
Resolved! Public Mobile locked my phone “Lost/Stolen”
Hi, Im wondering if anyone knows what I can do about this:Roughly 2 months ago I decided to terminate service with Public Mobile after they were unable to resolve a technical issue. Public Mobile was kind enough to reimburse me a month of service bec...
Resolved! Can't access account so can't update automatic payment
My account self-serve public mobile is linked to a dead email address and I can't get in to change payment from a dead credit card to a different card
Resolved! Number transferring to another carrier
Hi, I transferred my number to Freedom mobile in late Sept. 2022 but PM didn't do the transfer and I threw out the PM SIM. I still want to transfer my number to Freedom mobile. As I threw out the PM SIM I can't get any more text messages from PM. Ple...
Resolved! New plans
It appears the new plans are better then the one I currently have.
Resolved! Payment Problem
Hi there,I updated my credit card information, but the payment won't go through. I get an error saying "oops, something went wrong, try again later '. I thought it might have something to do with the postal code, so I tried two different ones, and it...
Intermittent issues sending out texts
I'm having random intermittent issues sending out texts. They won't go out, phone warns they couldn't be sent. What are the chances this is due to my phone (S10e)? Or could it be PM?
Resolved! email
i forgot the email address for my account
Resolved! Plan will not change
For the past couple of months I have tried to change my phone plan to one of the 4G plans. It says it is set to change on my plan date but that date passes and it doesn't change. I didn't think anything of it but I am heading to the US in a couple of...
Resolved! Why can't login My Account any more?
Tried to login My Account many time since yesterday, but always show Page Expired.Anything wrong with the server? If so, is there any other way to add data package?Thank you.
Clock
Did anymore notice that our cell phone time is about 2 minutes faster than the standard? I believe it is caused by the server. It is not a big deal. But sometimes it is not convenient. I hope PM can do a calibration.
Resolved! Changed plan but no internet connection on $28/month deal
Hi all,I currently changed my plan and was excited to see there was 1GB together with the plan. however everytime I wanted to use it, it seemed there was no I internet plan.Anyone knows anything about this?If there is such a plan, it should have kick...
US roaming ad-ons not working
US roaming ad-ons not working
Retrieve old number - Lost SIM/Email Access
How do I do a SIM swap if I don\'t have access to my old My Account email address? And I can't 2 step verify with phone number because I lost that phone with SIM. Please help!Billy
Curious
My account shows "Outgoing SMS" about five or six times with one minute intervals almost everyday. I have not sent or received any SMS last one week. I am not bothered by this because my plan includes unlimited text messages but just curious to know ...
Autopay
My account has been suspended even though is set up for autopay
Rewards
Hi, so I signed up for the new rewards points and after reading a few posts, I'm immediately regretting it. Wondering if those of you who have enrolled in the new points program are finding it fairly easy the gain points to make up for the $2 I was i...
September RAF $5 Credit
Has anyone received the first $5 credit ($25) for the September RAF promo? The expectation was that it would arrive yesterday... being the end of the first week of October?
Why can't I get my sim to activate or payment don't work
Thanks for reading this but I'd like to activate the phone
Resolved! How to use Bonus data?
I thought I was out of data for days since not working, but according to this I’m not? Ideas?
Payment
How to pay my phone bill online
Billing
Is there a way to change the credit card for autopay without public mobile account?Every time i try to login into my account its says there is an error. Doesn't say what the error is but just that one occurred. I have tried to reset password and wh...
Resolved! Will this phone work on Public Mobile
Would anyone know if the Realme C35 will work with Public Mobile ? Thanks
Port Out Failure
Hi there, I am looking to port out my number to Freedom. I've given them the account number several times and they keep having issues. Is there anything on Public Mobiles end that can be done? I should receive an authorization text to confirm but I h...
Resolved! US Roaming
Hi, I live in Canada and I am on a trip to the US right now. I took a 10-day roaming package with 250 MB of data. When I try to text to confirm reservations at restaurants, for example, it says I can receive but not send texts to US numbers….I don’t ...
Re RAF 5 x $5 .......... IS IT TRUE?
@J_PM @ everyoneelse That PM does not know the full phone number of the xxx-xxx-9999 numbers that show in your rewards referral list?That the reward stops if your friend changes their phone number?When a phone number is changed the referral does not ...
Resolved! PROMOTION
There was a student promo plan for 20GB of data for $55.00. I tried to change my plan to this one twice and it resets back to my old 3gb plan. Ive asked for support 3 times on this and a moderator said they would fix it but it still doesnt work and n...
Resolved! Changing area code but not phone number
Hi!I would like to change my area code to my nee province (902) but keep my existing phone number. I tried the “change my phone number” section in My Account but you have to change the phone number at the same time no option to just change the area c...
Resolved! Data Usage on Dashboard 'Plan Usage' doesn't match Usage History report
On my dashboard under 'My Account' Public shows how much data I have used so far for the month. The recent re-design shows the data used as a little line chart which is very useful. Right now it shows 4.35 GB used. When I click 'View Usage History' ...
Resolved! Autopay with Non Visa Debit Card
Hi!I would like to replace my credit card information with my debit card information, to avoid to pay the transaction fee that Telus is supposed to invoice its customer as of October 2022. The thing is my debit card is not a Visa. this not having a C...
