Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! voicemail

Dear Team!why the customers need Voicemail Password? it's absolutely not necessary! to remember different numbers is make using the phone with extra difficulties.thank you.

Public Mobile site problems

The site seems to be bouncing all over the place. Having long distance trouble. Went to check my plan and in last 30 minutes it has shown my balance as $158, then $48 and now $24. Any insights?

moderator contact

how do i get in contact with a moderator to port a number

Resolved! Long Distance not working

Message said I don’t have long distance. My add-in’s show 200 of 205 minutes Canada and US long distance. Also my plan has unlimited provincial talk. What’s up?

Credit card fraud?

Since signing up.....fraud has been attempted in my credit card...first time in 30 yr history Could be coincidence... Has anyone heard or experienced this when enrolling ? Bank caught it ...cancelling my card and sending new one....

Resolved! No Calls or Texts

Three of the public mobile cell phones in my household cannot send or receive text messages or phone calls for the past day. I can’t seem to find an outage in my area.

Phone does not ring

Hello,I just created an account for my father-in-law. The card is active, everything seems fine but for some reason, his cell phone won't ring when I test it. My call is not even displayed in his phone as ''missed'' or anything. His ringer is on, vol...

Resolved! Cannot reset password - frozen out, no way to unfreeze?

Hello, My friend couldn't remember her password to her self-serve account. She entered a few times, didn't work, so she tried to reset her password. She entered her email and this was the message she got: Sorry, you've been locked out. Please contac...

Resolved! Credit card wont verify

I've been a customer for a long time and now for the last 2weeks or so i am unable topay my bill with my card that has been working for months. I call *611 and the card cant be verified either. Says my account is suspended, ive tried different cards ...

Phone Compatability

I have a motog8 plus. Does it work on Public Mobile?

Purchasing monthly credit vouchers?

I generally purchase my credit vouchers at Walmart. Just to clarify, I live in Northern ON. Canada, Sault Ste. Marie to be exact. I’ve attended Circle K stores, gas stations and they are confused when I ask for public mobile vouchers they say that t...

Resolved! Just clarifying a plan feature

Still waiting on my Sim, but I just wondered, the plan I'm going to be signing up for does say it includes unlimited international text messaging... Does this mean that in the case of being in the US for say a day or 2, that I'd be able to text from...

No Service at Home

Earlier today my phone lost service while I was at home and I still don't have service. My house usually has no problem connecting. I have recieved a couple of incoming messages (long after they were sent) but I am not able to reply to anything. What...

Resolved! I cannot get logged on to my Self Serve account.

I am having a lot of problems getting logged onto my account. I have a working system. I am being charged and all that but I need to be able to get logged in. I went through the 'forgot password' and it said all is well but still no joy. I do not...

"Failed to download attachment from multimedia message. Try again later." - S9

Hi .. Since probably last week I got the following message keep poping up on my phone out of no where.. like when I am browsing.. when i am on video: "Failed to download attachment from multimedia message. Try again later." I search the forum and som...

Checked out koodo prepaid just for kicks...

... And they want $20 more per month for what I'll be signing up for here! Crazy...

Resolved! Will I lose my "Black Friday 5GB one time add-on" if I change my plan?

Hi, I am trying to change my current plan ($25 per 30 days) to $15 per 30 days. But I got a message saying that "After changing your plan, you will lose your current promotion". What does this mean? I have the "Black Friday 5GB one time add-on" in my...

Resolved! If I have a credit ($35.00); does that mean I can disregard a text note about payment?

I love Public Mobile since I switched from Bell last month.I got a text telling me that my Pay-by date was in two days. I went to my account and I have a 35 dollar credit. Dumb question, perhaps -- can I assume that the credit will be applied to my c...

Phone Records Acquiring

I need to obtain my phone records of incoming and outgoing calls and txts for a legal matter. How do I obtain this data?

Payments

So I am currently out of the country and can't return because there is no flights from the island I am on because of this lock down. My ex wife canceled my credit card which was paying for my phone account. I never registered on line so I can't add a...

Resolved! Quarantined

I am in quarantine due to possible covid infection. My phone got cut off as I havent been able to make any money to pay this month. I am in a really bad way because I cant communicate woth anyone for supplies without a phone. Does public mobile have...

AutoPAY thru my Self Serve Account is Impossible

Hi I am New and a Senior from Toronto Ontario Canada who is Technically Challenged! HOW CAN I SET UP SELF SERVE ACCOUNT AND THEN USE IT TO SET UP, " Auto Pay" ( which is a very good way to be paid up) IF SELF SERVE DOES NOT ACCEPT my email address o...

My service has been cancelled. Autoplay not taken

Can't make any calls, all circuits are busy!

For the past week I have been unable to make ANY calls at all using Public Mobile in Cambridge during the entire day. The message I get says 2UT1 all circuits are busy, This goes on everyday while my parents who are customers of Bell never have a pro...

!g free data

Hello public mobile,I need to know why I’m not getting my 1G free data per month on top of my plan as was our agreement when I signed up.Thank You

Hi! I have $15 per 30 Days plan which includes - 100 Minutes Canada-Wide Talk + Unlimited Incoming M

Hi! I have $15 per 30 Days plan which includes- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes- 250 MB at 3G speed- Unlimited International TextHowever, for a month I have not been able to make any phone calls. What could be wrong? And in ...

Resolved! Account suspended

Hi, I changed my auto-pay card three days ago and now it is saying "Account Status: Plan Expired". There is no due amount that I can pay to activate my account. I cannot send any text or call. But I did receive a voicemail. Can anyone know how can I...

Resolved! cannot create account. phone number not recognized

I have two phones. I can only have one phone per account. When i try to create a new account it does not recognize the second number. please help. thank you

Resolved! Forwarding my phone calls while away

Hello, I know that the instructions to forward phone calls on the PM network are required when you are connected to the network. Is there anyway to forward calls while away from the network? I am stuck in Central America for an unknown amount of time...

Web page error

Error accessing Plan and Add-ons tab in my account. The following is displayed: Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page. I did a logout and bacl in and retu...

Community

Forum Posts