Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Why is my autopay with my Costco CIBC MasterCard not working? The card itself works but my autopay is denying it. I switched to a different MasterCard. My can’t I use my CIBC one and why wasn’t I notified before, if you aren’t allowing Mastercards wi...
I sign in with the right username and password. The website ask me to send verification code on my email. I received it and entered the code on the website. But after that, it still asks me that I am being sent a verification code again. I did that 3...
I have a new phone provider. I want to login to cancel auto-pay, but it says my account /page has expired.A payment came out after we put the new Sim card in.I do not want to continue tp pay for a service I am not using
I have requested to change to $55 20G plan after this billing cycle, but you guys cancel that plan. Can. I still get it? Since I made a request before you guys cancel it.
I just topped up my BELL balance with a 15$ minimum and restarted my old phone and was going to port over to public mobile with the new PUBLIC SIM that I had grabbed while in town last time and it just said SIM not detected. I noticed on the activa...
I did a provider change about 2 weeks ago and transferred my phone number however,, I cann call out but I can not receive calls...please help. Thank you
Hi, is there a way to buy extra data ad-hoc and carry it over from month to month in Canada?For example if I want to buy 5Gb of data today and use it as an overflow protection when I run out of my monthly data. Thanks
U s. Roaming. I bought $15 add on yesterday today shows only 1 day remaining so I bought another 10 day add on for U.S. roaming. Now my account shows 2 instances of 1 day left of u.s. roaming. Can you straighten this out since I now paid $30
Tried activing Sim Card but error 821 came up. Accidently closed tab and tried re-activitng but now saying phone for transfer does not exist in Canada. Please help.
Every time I turn on my phone the following pops up: "Registering the device with the network". After a minute or so I get "Activation incomplete. Internal error (407)." The phone works fine around Toronto, but I have been out of town and it does...
Hello teamSorry but I'm really fed up. My monthly renewal is by direct credit and for at least the second month in a row, I have a message saying that the account is blocked for non-payment. This time, I got the message at 6:22 a.m. when I logged on,...
I need to find out my public mobile account number but I forgot the initial email I had used. Every time I try to log in it says that I can’t. Is there a way I can find out my account number through a prompt or something
My wife & I set up public mobile accounts yesterday from a joint telus account - her set up proceeded ok, however I am getting a message of "unregistered SIM" the phone is a Samsung A5
Hello, My aunt is also with Public Mobile and she lost her Public Mobile SIM card while travelling in Europe. What would be the process in this case? She really needs to keep the same cell phone # Thanks in advance
I’ve been in the USA for 11 days. I purchased my second roaming pass to continue my service and I can’t text call or use data despite the fact that I am connected to a cellular network. Help. What has happened? Why isn’t the second pass working. ...
Alright So i switched to public mobile a month ago and it seems like i was getting mixed providers. When i called today they said the transfer didn’t go through and they assigned me a new number. Now nothing works, it doesnt connect to the public mob...
I am swapping out a SIM card for a referral and every time I put in the SIM card number it disappears once I try to save the changes. I've tried this with 2FA enabled and with it disabled. I've cleared my browser I've tried to do it in secret/incogni...
