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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data

Can someone tell me how often the public mobile website updates data usage? I've been using data on my phone for 3 days and it hasn't budged. I mean if it stayed like that all the time it be great but I don't want a prompt at the last minute that I'v...

Re: Account functions - self serve, 611, chatbot

Are you dabbling into the ins and outs of SIMbot @dust2dust and just noticing recently how helpful it can be? Nice.I think SIMbot is great to submit tickets also, super easy. Just gotta get by your first one, then smooth sailing.I haven't used it for...

Resolved! Email

Email I was using was a school email that has now been deactivated. Verification code keeps getting sent there and I can not access it, what do I do to change email on account

How do I cancel my subscription

Please help

SIM CARD has not arrived on time

I ordered a Public Mobile SIM card on August 20 2022. Today is September 8 2022 and it has not arrived in my mail box. The order # is 302629.

Fraud Alert

Hello, I would like to ask if my phone number is being used by someone else. Recently I have got a call saying that the calls were being made by showing my cell phone number as a caller ID. Could you check that for me? Or how could you help me out to...

Account suspended

Preauthorize payment +1 (xxx) xxx-xxxx Edit: Personal information redacted by will13am. Please do not post personal information in the public forum.

When I may get respond from you!

I have submitted a ticket but no response from Public Mobile. Ticket reference number: 208926-49. I want to return the phone that cannot answer calls (the phone is frozen with the screen on). Thanks!

Data

Used 95% of data and all applications are turned off

20GB Data 4G speed plan

if sign up any increase will be on bill.

how to activate

new number for free or fees

Used data and wifi not working

how to porting to public

transferred in failed

activation

signal is weak

Resolved! Can't access my account

Hello, I have a big problem I missed my payment and my phone was shut off. Its been so long since I needed to log into Public that I forgot my password. I reset my password for Public Mobile but it wants to send me an email to authenticate me. But th...

5x5 referral reward

Hi anyone know where the 5x5 raf rewards are for the promo in august? I thoughy they were suppossed to be given out the first week of the month

Track my SIM card

hello, I am wondering if there is a way to track my SIM card?

Payment isssue

Hi there, I tried to buy an extra gig of data earlier and it took the payment from my bank but it is not showing up on my account that I have an extra gig

Locked out of account

I have to renew my plan at the earliest but I cannot seem to log into my account . I also cannot change my password as it is not sending an OTP to my email address. What do I do as my account will get deactivated if I cannot renew it soon ?

changement de carte sim

Payment won't process: "Oops! Something went wrong, please try again later."

Hi All, I have autopay setup. My card had a temporary block on it which since has been released. However, I cannot pay with my credit card now. I consistently get the OOPS! message. I've tried:- clearing browser cache, signing in incognito- on a diff...

Username and password not matching

Changed password still saying username and password not matching? Need to renew plan can't get in

Resolved! Data being used

I just noticed on my account that 484.07MB of data is used since yesterday when my plan renewed (sept 7). I didn't use that much data, if any at all. And when I go to view usage history, the last 7 days shows 0.24 MB used. And when I filter and use t...

Resolved! Cellular Utility Bill

UPDATE! I FOUND ANOTHER POST ADDRESSING THIS ISSUE. THANKS ALLHow can I access my cellular utility bill? It is not enough to see my history of payment. I need a utility bill with my name and address on it as proof that I am me and I live where I clai...

Can public mobile unlock a sim carrier locked phone

Hi, I recently purchased an iPhone without realizing it’s locked to a certain sim company. Can public mobile help me unlock the iphone or will I need to change my carrier in order for the phone to work? The phone is locked to AT£T A2111 CDMA GSM. Hel...

Porting over landline

Hi I just port over my landline and it cancelled my current internet and landline phone. Is there a way of putting a pause on the port over so I can wait till the new internet provider sends out a new modem?

Resolved! Porting BELL landline number to PM

I activated a new SIM card yesterday evening with Public Mobile. I took a temporary number to make sure all went through okay. I then did the phone number transfer… I filled the form out, but one part was iffy. The “first name” is where I had the pro...

Payments

Hi,I changed the plan but they charged me twice please let me know

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