Account suspended

[Khurram]

Preauthorize payment 

+1 (xxx) xxx-xxxx

Edit:  Personal information redacted by will13am.  Please do not post personal information in the public forum.

[Alexandf]

@Khurram 

so you can't make payment, open ticket with PM support and ask them to fix it

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.

[esjliv]

If you have no services @Khurram and and you cannot access your account and when you call 611 your account is suspended, you can look into obtaining a voucher to make a payment through 611,  see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some: https://publicmobile.ca/en/on/payment-voucher

For My Account log in issues, you can submit a ticket here to: Create or forgot My Account email or password link

[dust2dust]

@dabr- Perhaps say open because, you know, Public (mobile) forum. 🙂

[dabr]

@Khurram   You're on an open public forum so remove your number by clicking the down arrow top right of your post and select edit/delete. 

[hairbag1]

---

@Khurram wrote:

Preauthorize payment 

+xxxxxxxx

---

When is your plan renewal date ? Can you still call/text and use your data ? If so, your plan is just going through the renewal process...it'll be fine tomorrow as long as you have a valid credit card set to Autopay, on your account.

If the phone is not working...follow advise provided by @softech 

[softech]

@Khurram you might want to remove your phone number for your own protection 

Can you login to My Account and make a manual payment to reactivate?  Click the button Reactivate my plan, it will bring you to payment page and you can complete the manual payment there