Community

Resolved! New phone won't connect to public mobile

I moved to a new phone ( umidigi f3) set everything up the same as it was on old phone ( umidigi F1 play), but cannot connect to the internet using these settings.Can anyone help?Thanks

Resolved! Payment

I paid my bill by of 45.20 by calling *611. They took my money from my bank account. But Public Mobile is saying I only have 5.00 on my account. Where did my money go?  Why is it not added to my account?

Resolved! CS_agent

I am trying to update my cc information but my account has my old email address which no longer exists.  When I go log in you send a verification code to my old address which I can't access.  How do I change my email address when I can't access my ac...

Resolved! activate sim in iphone taking long time

I have inserted new activated SIM card into iPhone XR but so far not cellualr.  It looks like the iPhone is searching for a cellular network, or something.  It is taking a long time.  What may I have done wrong?  Or is it normal to take many minutes/...

Resolved! I want to change my credit card number that you have in your file

Resolved! How to add local Canadian minutes

Resolved! Switching from lucky to public I am at a loss already.

How do you actually talk to a person from public mobile please? I'm at my wits end

Resolved! New cellphone

Going to purchase a new cellphone,do I need to get a new SIM card,or can I switch the one from my old phone to the new cellphone.

Resolved! Changing plans

Before I change my $35 plan to $25 I wanted to make sure that any "promotions" I have wont be deactivated or lost. I got a few Christmas time deals over the years as free add-ons and don't want to loose them. Will they be gone when I change plans? I'...

Resolved! Plans

If I change my plan half through my cycle will my bill be prorated. 

Resolved! DOUBLE PAYING

I bought a SIM card along a voucher few days ago and for activation the SIM I couldn't find voucher section and payed by debit card, would you please tell me what am gonna do with my unused voucher?

Resolved! Plan changing

I currently have $6 off a month with old rewards, and if I change my plan right now I have to pay the full price, if I wait for it to auto renew will it take the $6 off? It also says I will lose my current promotion, what exactly does that mean

Resolved! Outgoing message 7723

When I checked my usage history, I found 5-6 outgoing messages to 7723 everyday, anybody knows what this is about?

Resolved! Transfered number to new provider

I recently transferred my number to a new provider.  Is it possible to assign a new number to this PM sim? My account was just renewed.

Resolved! Suspend and Active

Hello, My debit card doesn't work properly and I got a new one from the bank. Today it is my payment date and it is suspend NOW. I have updated a new card information. Does it charge automatic or I need to pay for it manual now? After paying the fee,...

Resolved! Card rejected by public mobile no apparent reason

Does anyone have issues with their automated payment? Been using same automated but did not work on August 18. Had to use a different cc and now it sending me text that payment is due but my account says active renewed till September 17

Resolved! How to activate refurbished phone and new sim

Just received my new phone and sim and wish to activate. I have an existing account with Public Mobile and that phone is dying. When I try to activate the system will not take my email address as there is an existing account. Do I have to cancel my a...

Resolved! Payment expired and forgot login name

Hi,My credit card expired and now I can't access my phone. I'm trying to login to update but forgot which email and/or password I setup. After I selected Forgot Password and provided my (current) email address and a new password., the Login screen st...

Resolved! 4g plan

 is 4g faster  than 3g for incoming calls . All  calls go to my voice mail .