[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Activation with Public Mobile Prepaid card
I am trying to activate my account but the only option for payment is with a credit card. Is there a way to enter a prepaid card instead?
Resolved! How do i go about contacting someone who can correct the plan im on
I paid 65$ for a plan and it changed back to my previous plan for whatever reason and still took 65$
Resolved! Changed plan
So I changed my plan and like a dummy I didn’t read that my previous plan wouldn’t be refunded. It just renewed. Is there any way to under this?
USA Data Speed
Having an issue that voice, and text (and picture messaging) are working while roaming in the USA on the data/voice/text add on package. The data is really slow. Some other background is the phone supports the cellular bands in the USA (like LTE/5G/...
Upgraded to 4g plan
I upgraded to the 4G plan on my renewal date at the beginning of September. I noticed I was charged for the new plan, but on my phone it’s still saying I’m in the 3G plan. How do I confirm I’m with the correct plan?
Resolved! Iphone 13 for 35 CAD (Scam or Genuine)
Hi I got a call today saying 35 CAD (Phone + Plan) for IPHONE 13 Pro max, is this genuine or scam?Did anybody ordered? ThanksPhani
Resolved! account
My minutes have run out for account from AUg 2021-Sept 14 2022. I have automatic pay set up . Will my account renew automatically when payment is received Sept 14.2022 ?
How about having PM reps that speak English?
inappropriate/removed
US Roaming not working correctly?
The first two days in the US my phone worked fine. Unfortunately I ran through the 250mb data in those two days, and now that the data has run out my talk and text no longer work. They will only work if I'm connected to wifi. I don't really need the ...
pay account
public moblile will not accept my payment. called credit card company and they stated no requests or rejections
Resolved! Customer service/tech support wait times
So when we submit a ticket, we meed to respond within 15 minutes in order to recieve "live" support. However, when an agent is speaking to us, they can take between 20 to 70 minutes to respond. How is that fair to customers?
Feel like I'm being ripped off
I've noticed that over the summer it seems like I have been using a lot of data and needing to purchase data add ons, I didn't really pay it much mind because I just assumed it was because I was using video calls more often when I was away from my ho...
Resolved! Unable to receiving incoming calls
Hi I recently activated my public mobile SIM card. I could make outgoing calls, however I receive no incoming calls. When someone calls, they receive a message which says "the number is unavailable at the moment". I have submitted a ticket but have ...
Resolved! Sim/Hardware issues
Hi,My SIM card did not arrive and it has been more than 10 business days.Should I order a new one? Or is it going to take more time? Emma
Resolved! Roaming add on
How can I add roaming to my phone for 10 days if the system won't recognize my email address?
Resolved! Re: Add-ons has not been applied!
Hello there, I have the same situation where add-ons was purchased and have exceeded the monthly usage from the text but the data is still not available after numerous times of restarting the phone. I confirmed the availability of the add-ons on...
Resolved! Didn't Receive the 5 Dollars Reward
The last promotion said the 5 dollars rewards will apply at the first week of September. Today it is September 9 and the second week. My friends and I, all of us didn't receive the reward.I am wondering if anyone receive it?Thanks,Mindy
Resolved! What is The Process Switching From One Phone to the Other
My current phone has stopped working and I have purchased one of Public Mobile's refurbished phones and is awaiting delivery. Once I receive the new phone what do I need to do? Should I simply switch the SIM Card from the old phone to the new or the ...
Resolved! Unable to make or receive calls from home
Unable to make or receive calls while at home. *611 does not work either. On day three.
Not able to make or receive calls.
For 2 days my husband and myself have not been able to make or receive calls. We have data and can still use the internet. I can’t even call *611. What do we do?
Resolved! cc charged but account not created and sim not active
cant sign into my account, cant make calls, cant do anything. but my credit card has been charged. basically got done all 4 steps with the new sim card and the website just kept doing some loading thing. so i have no idea what happened.
Resolved! wrong email address
I was trying to create an account and put in the wrong email address. I am trying to open an account to put myself on automatic withdrawals.
Can a DEACTIVATED account be re-activated?
Can a DEACTIVATED account be re-activated?
Resolved! what's your download speed on 4G LTE?
Mine is kind slow. download 2.63 MB upload 1.03 MBshould i change any setting to get fast speed?
Resolved! compatible phones for public mobile
How do I know if an Iphone 12 mini will work on the pm network?
Resolved! Close to border
While still well in Canada , about 30 km to USA border I am receiving notification that I am roaming abroad. Any advice?
Resolved! Email change
I am looking to change the email on my account. I can not access my account because the email on my account is not in service and I can no longer activate it. Without the email change, I can not reactivate my plan.
Resolved! verify
how should i verify that i am the owner to read my inbox messege
Resolved! Duplicate payment
Hello 2 payments came out of my VISA. Can you please refund the balance on my account
Resolved! Want to upgrade my plan
HI there, I wanted to upgrade my plan...I waited until today (Renewal Date) but it says I don't have enough funds.
