[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! account has been suspended, can't make payment
my account has been suspended due to my credit card expired, tried update credit card info and pay missed 1 month payment, 6 times, got "Oops! Something went wrong, please try again later." need the phone working, please help
Resolved! Activation problem
I was trying to activate a new SIM card, I fill everything, also payment is done. Then the Activation keep loading and loading, then is gone. I try to reactivate the SIM card the it said is enter a valid SIM number, what are the problems
Activation Problem
Hi, I just got my new sim card and while I am trying to activate it I put my card details and it won't process everything I right down is fine I've tried 3 different cards and they all say please correct mistakes in red but nothing is red? so I don't...
Resolved! I paid my payment already but PM sent me an email..
Hello,I paid my payment $11.30 yesterday night , September 8th, 2022. And I made down load receipt invoice. I can see the amount $11.30 was taken by PM on September 9th, 2022 from my bank account. But PM sent me an email today September 9th 2022, at ...
Resolved! Legacy plan data coverage
Hello, I have a legacy 90 day plan, i will be travelling to Quebec for couple of days and was wondering if my data will work without any addon or roaming charge?
Resolved! How do you set up my account
I need to set up my account
Resolved! Enquiry for account number
Hi there my name is xxxxxxxxxx.i want to know about my account number and my number is xxxxxxxxxxxxxxxx
Minutes.
My online account says I have plenty of minutes remaining but when I try to make a call the phone says I have no minutes and I need to buy more. How do I rectify this because I haven't used them?
Resolved! Refer a friend
I added the code during activation but don't see the $10 discount on my account. When is this applied?
account lock
I am trying to log into my account and I had to reset the password I did it and still I can not login and it locked me out It is a person that I can talk I am trying to change my credit card and review my account balance Gladys
Resolved! Esim cards
Hi, with the release of the iPhone 14 phones they are only use a esim card. A physical SIM card is no longer an option. When will Public Mobile offer a esim card to allow the use of the new iPhones?
Resolved! Other
The $2 off for pre-authorized payment was not deducted from my monthly bill for September 2022.
eSIM
Does PMobile support eSIM transfers?
Resolved! Activation with Public Mobile Prepaid card
I am trying to activate my account but the only option for payment is with a credit card. Is there a way to enter a prepaid card instead?
Resolved! How do i go about contacting someone who can correct the plan im on
I paid 65$ for a plan and it changed back to my previous plan for whatever reason and still took 65$
Resolved! Changed plan
So I changed my plan and like a dummy I didn’t read that my previous plan wouldn’t be refunded. It just renewed. Is there any way to under this?
USA Data Speed
Having an issue that voice, and text (and picture messaging) are working while roaming in the USA on the data/voice/text add on package. The data is really slow. Some other background is the phone supports the cellular bands in the USA (like LTE/5G/...
Upgraded to 4g plan
I upgraded to the 4G plan on my renewal date at the beginning of September. I noticed I was charged for the new plan, but on my phone it’s still saying I’m in the 3G plan. How do I confirm I’m with the correct plan?
Resolved! Iphone 13 for 35 CAD (Scam or Genuine)
Hi I got a call today saying 35 CAD (Phone + Plan) for IPHONE 13 Pro max, is this genuine or scam?Did anybody ordered? ThanksPhani
Resolved! account
My minutes have run out for account from AUg 2021-Sept 14 2022. I have automatic pay set up . Will my account renew automatically when payment is received Sept 14.2022 ?
How about having PM reps that speak English?
inappropriate/removed
US Roaming not working correctly?
The first two days in the US my phone worked fine. Unfortunately I ran through the 250mb data in those two days, and now that the data has run out my talk and text no longer work. They will only work if I'm connected to wifi. I don't really need the ...
pay account
public moblile will not accept my payment. called credit card company and they stated no requests or rejections
Resolved! Customer service/tech support wait times
So when we submit a ticket, we meed to respond within 15 minutes in order to recieve "live" support. However, when an agent is speaking to us, they can take between 20 to 70 minutes to respond. How is that fair to customers?
Feel like I'm being ripped off
I've noticed that over the summer it seems like I have been using a lot of data and needing to purchase data add ons, I didn't really pay it much mind because I just assumed it was because I was using video calls more often when I was away from my ho...
Resolved! Unable to receiving incoming calls
Hi I recently activated my public mobile SIM card. I could make outgoing calls, however I receive no incoming calls. When someone calls, they receive a message which says "the number is unavailable at the moment". I have submitted a ticket but have ...
Resolved! Sim/Hardware issues
Hi,My SIM card did not arrive and it has been more than 10 business days.Should I order a new one? Or is it going to take more time? Emma
Resolved! Roaming add on
How can I add roaming to my phone for 10 days if the system won't recognize my email address?
Resolved! Re: Add-ons has not been applied!
Hello there, I have the same situation where add-ons was purchased and have exceeded the monthly usage from the text but the data is still not available after numerous times of restarting the phone. I confirmed the availability of the add-ons on...
