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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Adding an additional phone

A friend I signed up would like to give his old phone to his grandson with a new number. Can that be done within his account , or would he have to create and entirely new account for the second phone. If so , can the same email address be used for bo...

Resolved! new sign up

I signed up with a $15 plan and was suppose to get $5 discount for the next 8 months... now there is no mention of this???

Valentine day plans?

Hi, Any valentine day plans being offered by Public Mobile? I am planning to be a new customer but wanted to wait if there are any cheap plans coming up

Data charges of 1 for MMS messages

Hi everyone.I am new to public mobile for one day, and in that one day I have already used over 1/5 of my 250MB of data, due, I'm guessing to the 11 MMS texts (group messaging, or a text that is too long/big) that have gone out of my account/phone (C...

Loyalty rewards not being applied

My loyalty rewards isn't being applied either in my bill or in the texts I receive. Do I need to set them up? I currently have the referral reward and the autopay reward applied to my account.

Resolved! $8 add on for 200 minutes us/can

I bought the $25 plan plus the $8 add on for 200 minutes for us and canada. Wondering if i really need it. I call from Canada to the U.S. and get calls from the U.S. Do the incoming calls count in the 200 minutes?

Resolved! Unable to register in Intercom.

Hello, I apllied this public mobile number 2 weeks ago, and today when the building manager tried to add my phone number in Intercom (So that the buzzer number on my front door will connect directly to my phone, it helps me to open the door by phone ...

Resolved! Upfront payment for entire year - still get AutoPay rewards?

If I select "Make a Payment" and make a payment big enough to cover the entire year coming up... and leave the credit card on file.... do I still get autopay rewards every month?

Resolved! out going calls are restricted

Iam using $15 plan since 3 months. It worked good only for a month. Now, it's causing me great trouble. Only ten days after each payment, i receive the msg that i have no more minutes in my plan and i should get addons to continue making calls. What...

My Plan $25 dos not get any data

HiMy Plan $25500 MBData at 3G speedBonus 500 MB with AutoPayUnlimited Talk Canada-WideUnlimited International Text and Picture Messaging. Some reason my data does not work since few days.I remember it use to work before. Please advise.Muhammad

Texting isn’t working in US even though bought add-on talk and text

I bought the add on talk and text. I am in the US and am not getting texts or able to send texts unless I have WiFi. I have tried all the suggestions I have read on previous threads and nothing helps. Please help!

Resolved! Mexico Trip

I'm going on a trip to Mexico soon. Anything special I need to do on a Public Mobile Plan. Can I buy a Mexico Roaming Add-On? Do I need to turn off roaming or anything like that?

Re: Cellular Data Not Working After Changing SIM Card

Hello everyone, did anyone ever ending up finding a solution to this? Or do we just have to keep doing a factory reset each time without restoring the old profile? I'm experiencing the very same issue right now.

Resolved! Re: Old provider says port out not complete

Koodo advised that Public Mobile is responsible for the port out process which cancels the Koodo account. This was not done as they have my account active and will not let me cancel it. How does this get fixed?

New sim card ,new phone, same #

Texts and data are fine but the phone dosnt work incoming or outgoing?Any ideas? Iphone 6s

Resolved! Changing company

Is it possible to change my chatr number to public ?

Resolved! Does PM have Port Protection Plan?

I received an email this am from my brother. It surely got me thinking and wondering if PM has Port Protection Plan in case someone tries to steal my phone number? If so, does everyone get it automatically or it needs activation? See email below. **...

Resolved! Traveling to Mexico

Can I use a Mexico sim card in my phone?

Resolved! caller using different numbers to call

I have a question about somebody who keeps calling and texting, but uses multiple numbers. My friend has been blocking the person each time they use a different number. Just wanted to know if there is a way to stop that. Is it a phone app or is the p...

Resolved! Call Waiting

My friend has PM, but sometimes when his phone there is no call waiting. Other times when I call him, he told me he is on the other line. I know that when I was on Koodo I had call waiting. I wanted to know if all the PM plans actually has call waiti...

porting

saw on news that CRTC IS LOOKING INTO PORTING ISSUES too late for some people

Self served

I received a text message that I made a payment to renew my plan, but I'm not the one who did it.

Your account has already enough balance? Can't follow up on msg to mod team

Top up not acceptHello, I've been struggling with this issue for so long and can't seem to get everyone on the same page, but I'm hoping this message will do the trick now that a few of the technical issues w/access to my account are solved. In order...

Problems with service

back in the day pictures cost 1 dollar a pop yet I know its not 1969 again can you please tell my why you decided to start blocking photos I have free canada wide sms text/picture messages. you can email me at [T4-w24fui] not a big fan of being igno...

Resolved! Rewards

I'm kind of confused as to how the community works in terms of earning rewards, any advice would be great!

Self serve

Anyone know why self serve is down?

Issues when porting from Freedom

Hi,I was wondering if anyone had a similar issue and, if positive, the steps you took to resolve them. 3 months ago I was with Koodo and decided to move to Freedom Mobile because they were offering me a better deal. Everything went fine, including po...

Resolved! Does PM accept USA credit cards registered to a USA address....see conflicting information

Conflicting information on PM website. If you didn’t register a card at activation, you can do so by signing in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Register my Credit or Visa D...

Resolved! Ordered a SIM card online January 12th but never received it?

Hello,I ordered a SIM card from the online public mobile store on January 12th, and still have not received it. The link to track my order brought me to the app store page for Arrive. I tried entering my order number / carrier but its always stuck at...

Resolved! Ported number

We recently ported in a new number and were wondering if we re capture the old number to another public mobile account.

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