Can't receive calls 5UT1

[Gypsy2]

My plan update went through today, but issue of not being able to receive calls, when someone calls me they hear "5UT1, you reached a number that is not equipped for incoming service", when I call someone they receive my calls but from an unknown num...

[Remember]

@zackz @Gypsy2 

check inbox(top right corner envelope icon) for response from CS_Agent.

[zackz]

Yes, I had a plan change

I have submitted a ticket and hope to get an answer soon

[dust2dust]

@zackz- Did you do a plan change? If so then you need to contact support.

[zackz]

I am having the same problem!

[JL9]

Geez this is getting a little concerning now, guess I won't be making a plan change anytime soon, the dinosaur 3G will have to do for now lol

[softech]

@Gypsy2 did you try to reboot your phone?

also try to reseat your sim card.  Power off, take sim card out for a minute and then put it back and power up

If you have another phone,  test the sim card there.

Also, did you join PM last month and is this your first renewal with PM?

[Outdoorsman]

@Gypsy2 

hi there have been issues with plan changes latetly with plaan changes contact a service rep 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

[RossN · Accepted solution]

@Gypsy2 

Hi unfortunately that is a problem the last few days with plan changes 

you need to contact customer service agent 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

           check your community envelope for a reply