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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Bullying in the forums

Bullying in the forums is against community TOS Terms of Service The following activities are not tolerated in the Public Mobile Community. Any instances of these activities will be handled by a member of our Moderator team and may result in the remo...

BONUS2GB promocode

Resolved! BONUS2GB promocode

Hi I just activated my account today and after reading that the bonus 2GB data are a one time thing and aren't actually added to your monthly data allowance I changed my plan from the $40 to $50. So does that mean I've lost the BONUS2GB promo? Are yo...

Resolved! Promo

I have tried to contact costumer service for 3 days, mas haven’t got an answer yet.there’s a promo where I should get the first month for free, but I didn’t get it for free. I need someone to check why and refund me

Referral Code

Resolved! Referral Code

How do I know the referral code worked? When I typed it in on activation it had a check mark beside it but I don't see a mention of a $10 credit anywhere. I also used the extra data code as well it seemed to have worked.

Resolved! Change Email

Hello, I'm trying to change my email.

Resolved! Re: Transferring or Changing your Phone Number

What about if you're porting in a landline number? Those things can't receive SMS so how do I get this coveted sms authorization? I've been trying my hardest to port in a Rogers Home Phone number to PM but Telus called and said they received no autho...

Shifting and want to discuss payment

Hi, I am shifting to Fido as I am getting a better plan with them. I was billed yesterday for $40, will anything be refunded for not using the service even a day when I was charged for a month?RegardsRomil

Late payment issue

About two months ago, I found out that my daughter's phone payment had not gone through and her phone account was de-activated. I went online and paid. The payment succeeded and I gave it no more thought. Another month has passed, a new payment has a...

Resolved! I want to port my old telus number, how do I do it?

Resolved! Re: Transferring or Changing your Phone Number

Hi,I have requested to port my number from Public mobile to freedom mobile (647-xxx-xxxx) and I was told that I should be getting text from Public mobile, but until now didn't get the text. It's been almost one hour now.Please text me so that my port...

Top up of $15 and not $25

Resolved! Top up of $15 and not $25

I topped up my account and it charged 10 dollars more than I wanted. Also the data add on isn’t working as I tried to use my phone today. Please help. Thank you

Resolved! Ported number last week, can't receive calls anymore.

I can make calls, send/receive texts but I can't receive calls anymore on my account.I've tried using the sim in another phone and same thing.

Resolved! SIM card change

How do I edit community SIM card change

ALERT READY TEST

USA plans

Please be aware Public Mobil does not work in the USA. My husband and I both have the top plan $55.00 a month. We thought by the wording it would work in both the US and Canada. We discovered we would need add -on. I added on the 10 day plans(whi...

My name is displayed wrong on outgoing calls

Resolved! My name is displayed wrong on outgoing calls

People are telling me that my business name is displaying on outgoing calls rather than my name. This is strange since the phone is registered under my name. All my account info has my name on it. Nowhere is my business name listed in my account prof...

Resolved! plan expired after paying my plan

I just paid for my plan and now it is saying plan expired???can anyone help me out here

Resolved! I need help paying bill

My ex set this cell phone account up then kicked me out of the house without showing me how to pay the bill.. For some reason I can log into this forum but I cannot log into the account to figure out how to pay it.. My bill date is tomorrow..

Resolved! Re: Transferring or Changing your Phone Number

what i want to do is cancle my phone as i have 2 how do i do this

Resolved! Trying to activate my SIM card

Partly through the getting started process, there are two choices whether I want to keep my old number cell number from Bell or create a new one, I want to keep the number. The next question ask to enter my phone number, I enter the number and am tol...