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Resolved! SIM Not Supported - been using this phone for 2 years with PM

Hi all. This is a weird one. I am an active Public Mobile customer and have been for almost two years. I am using an iPhone 5S and have been using the same phone (unlocked from Rogers) the entire time I have been a PM customer. My SIM card is the sam...

lindseyc by Good Citizen / Bon Citoyen
  • 1596 Views
  • 24 replies
  • 0 Bravos

Resolved! Money was taken but account is suspended

Hi Guys, My account is suspended after the money was taken.... below is what shows up on my portal: Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactivated after 90 days if payment is not rec...

Yosief by Good Citizen / Bon Citoyen
  • 1727 Views
  • 13 replies
  • 1 Bravos

Resolved! Account Issues

Hello @CS_AgentIf someone can please look into this odd account issue asap it would be appreciated One of my accounts is acting weirdPhone calls work, but data does not (I posted in the other thread ever since our data use dissapeared last month on 2...

kav2001c by Mayor / Maire
  • 915 Views
  • 12 replies
  • 1 Bravos

Resolved! Could not activate Cellular Network

Hi, So I've gone through the steps here: http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3 I also did a search in the community but I'm still not having any luck. The only thing I see on my...

andreamccabe by Great Neighbour / Super Voisin
  • 6864 Views
  • 7 replies
  • 0 Bravos

Resolved! Account suspended while amount due is $0.0

Hi ,I'm getting the following message in my account: Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactivated after 90 days if payment is not received. You will lose your phone number and serv...

igorman by Great Neighbour / Super Voisin
  • 1394 Views
  • 16 replies
  • 0 Bravos

Autopay didn't go through - Account Suspended

I have autopay setup to pay yesterday, but this morning I logged into self serve and found that autopay did not function and my account is now suspended, there was no record of autopay paying for me (no pending charges on my credit card). I went ahea...

naragam by Great Neighbour / Super Voisin
  • 1068 Views
  • 11 replies
  • 0 Bravos

Troubles with my account

Is any body having troubles with selfserve or having troubles with trying to get my account to load cause I'm having troubles it keep saying this page don't work selfserve.public mobile.ca didn't send data err_empty_response.

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Sherry87 by Good Citizen / Bon Citoyen
  • 605 Views
  • 9 replies
  • 0 Bravos

Resolved! Cant recieve texts after Us roaming expired

I have an account with PM and last week was in US with US roaming add on. All worked well. Returned to Ontario on weekend and today when my 10 day US roaming expired my text receiving stopped working. Data works. Calls in and out work. Text out works...

masterc by Good Citizen / Bon Citoyen
  • 1770 Views
  • 16 replies
  • 1 Bravos

help to set up the acct login

Hi manager, pls help me for the following issue, i cannot log in to my selfserve acct to change and add on the serviceACCT: 10000000******name: KATY *** pls help me to set up the acct login so i can modify and top up the acct tks.

katykuo by Great Neighbour / Super Voisin
  • 409 Views
  • 3 replies
  • 0 Bravos

Hangout Session

The lucky 6 that got to participate in the discussion session with Public Mobile, could you please share whatever information you think might be useful to the community at large? I tried to sign up today but missed out.

Visa Debit ?

We set up an account for my mom with autopay. Can we select which account the money comes from? Thanks

206 by Good Citizen / Bon Citoyen
  • 630 Views
  • 3 replies
  • 1 Bravos

Resolved! Mods please help

Hi mods, I helped a friend come to PM last night the process failed at the last step. Phone was not working yesterday but is today. I can not logical the account and when I try password recovery I get unknown email.I sent a long private message last ...

mimmo by Oracle
  • 1342 Views
  • 11 replies
  • 0 Bravos

Looking for a great screen for sunlight

Hey all, as many of you may recall, I have a vision impairment, and as a result my phone's screen readability in the sunlight is less than poor. I need to find shade, cover the phone, and squint to make out anything if I'm outside. My current phone i...

Re: Connect with us online!

My wife has been in the Philippines for the last 3 months taking care of her father who is ill. I just got a notification that the account has been deleted. I was unaware that it would be terminated had I known it would have made a payment to keep th...

Mikeyg1178 by Great Neighbour / Super Voisin
  • 922 Views
  • 6 replies
  • 0 Bravos

Change IMEI Associated with Account

Hi guys, I was wondering if anyone knows anything about the IMEI that is tied to our PM accounts. A bit of background, I had my iPhone 6 ported from Koodo to PM, and that phone's IMEI is linked to my account I presume, through the port request. Fast ...

Watoko by Deputy Mayor / Adjoint au Maire
  • 1398 Views
  • 26 replies
  • 0 Bravos

Resolved! Service not reactivaed after plan change

I recently changed my plan after my plan expired and I have payed my new balance, however my service has not been reactivaed despite My Account showing that it has.Searching the community, looks like there are a few people with the same problem but I...

jenawabz by Great Neighbour / Super Voisin
  • 581 Views
  • 4 replies
  • 1 Bravos

Can not send texts.

Recently transferred my phone over to public mobile from Wind. It's only been about 2 weeks since I've transferred and I've experienced problems sending texts. At first it worked fine. But that was only for a day or two. My data works, and I am able ...

ccindhe by Great Neighbour / Super Voisin
  • 550 Views
  • 5 replies
  • 0 Bravos

Resolved! Changing plans after missed autopay

Hey there, I wanted to switch from a 90 day to a 30 day plan. My account tried and failed an autopay today, so I made a payment to cover what the price of the new plan would be, but on the plan change page, my options are "top up to reactivate plan",...

ubershibs by Good Citizen / Bon Citoyen
  • 1441 Views
  • 12 replies
  • 1 Bravos

Credit card Verification error

This is my third tine renewing my plan with autopay but my credit card expired so I replaced it with my new card but this message with pops up everytimeUnable to Process TransactionSorry, we are unable to verify your credit card information, so this ...

Juliilin by Great Neighbour / Super Voisin
  • 835 Views
  • 4 replies
  • 0 Bravos

1GB add-on not connecting

I purchased a 1GB add-on last week when i had around 150 MB of data left on my usage. My credit card has been charged, however, I seem to be out of data on my phone. I've submitted a ticket but 48 hours is way to long to wait for a reply. So how can ...

dbrown79 by Great Neighbour / Super Voisin
  • 512 Views
  • 3 replies
  • 0 Bravos

Resolved! Help! Lost phone service for my cell phone

Hi, My cell phone suddenly lost the PM service. However, I log into my account, everything looks fine. Can anybody help me? I really need my phone service back! Thanks, Eric

ericxsk by Good Citizen / Bon Citoyen
  • 1850 Views
  • 11 replies
  • 0 Bravos

Resolved! USA roaming

I was wondering if I need to shut off my data when entering USA to avoid roaming charges or does it shut off automatically?

gord4673 by Good Citizen / Bon Citoyen
  • 1706 Views
  • 9 replies
  • 0 Bravos

Account is suspended bc payment didn't go through? Help!

So my account is on auto-pay but for some reason the payment didn't go through my credit card. I'm really hoping my $120 plan is still on my account. Has anyone had this problem before? Any help at all is appreciated

bkx15 by Great Neighbour / Super Voisin
  • 696 Views
  • 5 replies
  • 0 Bravos

Resolved! Autopay

I had an expired credit card. I have changed it. My autopay is set to come out today and yet it still hasn't. Should I be worried?

pughball by Good Citizen / Bon Citoyen
  • 878 Views
  • 7 replies
  • 0 Bravos

Resolved! US $20 Add-on not getting data

Hey folks, Right now I'm in Michigan and had 10 day $20 US add on. Expired yesterday so I did another $20 add on today since I have decided to extend my trip til next week. I have unlimited text and calling but no 250 mb data. Charge for $20 went thr...

joh by Good Citizen / Bon Citoyen
  • 756 Views
  • 3 replies
  • 0 Bravos

Starting wonder if this is worth all the hassle

Neither my wife's nor my account will accept either of my credit cards for payment. It was fine three months ago, what's the problem now?Why can't you set up online banking like every other company in the country? Why do I have to fight with a wall f...

Natedmd by Good Citizen / Bon Citoyen
  • 1095 Views
  • 11 replies
  • 3 Bravos