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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24419 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35998 Views
  • 185 replies
  • 27 Bravos

Response to coordinator questions

I was asked to provide some info in order to verify my account and get help accessing it but I can’t. An overlay document covers up the page so I can’t send a reply.

Lab1 by Good Citizen / Bon Citoyen
  • 656 Views
  • 7 replies
  • 1 Bravos

Resolved! Phone Compatibility

Will any phone that worked with Telus or Koodo also work with Public Mobile without having to unlock?

beedle by Good Citizen / Bon Citoyen
  • 1739 Views
  • 6 replies
  • 0 Bravos

Resolved! Re: Not able to get incoming calls

So, I just got started with Public Mobile 2 days ago.  I couldn't get started immediately because my phone was locked by my previous provider. My phone is now unlocked and I am able to send and receive text messages and outgoing calls work. However, ...

referral reward not shown

Hi , My account number is xxxxxxxxxxxxxxx and i used the referral code xxxxxxxxxxxxxxx but i dont see the $10 reward in my account. I just activated my account in the last 10 mins.  edited by computergeek541: account infromation removed

gnanabk by Great Neighbour / Super Voisin
  • 1041 Views
  • 8 replies
  • 0 Bravos

Resolved! Data only

Is it possible to use the data add-on for data only? I don't need extra services and $15/gig rolling over would work for my needs.

evershade by Great Neighbour / Super Voisin
  • 1004 Views
  • 7 replies
  • 0 Bravos

Resolved! Request a specific Number

Hi,I would like to request a specific number. It was originally activated on Public Mobile many years ago, and ported to different carriers over the years.  It has now been cancelled and is still available. Can I activate that specific number on Publ...

dipikabedi by Great Neighbour / Super Voisin
  • 1740 Views
  • 11 replies
  • 1 Bravos

Resolved! URGENT..I NEED TO SIGN IN !!!!!!!!!!!!

Hi there,My email address has changed and I can't remember my password. I need my account information PLEASE to log in. Please any moderator HELP ME!!!  

Davidcox by Great Neighbour / Super Voisin
  • 903 Views
  • 5 replies
  • 0 Bravos

Re: unable to change APN

i need to estatementplz send me xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx  edited by computergeek541: removed e-mail address

alisa56567 by Great Neighbour / Super Voisin
  • 691 Views
  • 2 replies
  • 0 Bravos

Resolved! Receipt of SIM card

I have still not received my SIM card and it has been a month since payment (3-7 business days!!??).  Please advise.

Emceeray by Great Neighbour / Super Voisin
  • 864 Views
  • 3 replies
  • 0 Bravos

New to Data

I have never had Data before.  Can someone give me a general timeframe on how long 500mb would be?  Does it use more data depending on what you are doing?  I.e. social media, vs. watching a movie? Thanks!

Stitchy by Good Citizen / Bon Citoyen
  • 1150 Views
  • 9 replies
  • 0 Bravos

Resolved! New activation says incorrect SIM

I'm new to PM and I have a phone I'm bringing in.  I ordered a SIM card online and now trying to activate it.  I have NOT removed the SIM card from the package yet and have NOT put it in the phone.  I went through activation of creating an account an...

arolt by Good Citizen / Bon Citoyen
  • 777 Views
  • 4 replies
  • 0 Bravos

Resolved! Invalid sim error

Hello public community,I just bought a PUBLIC sim card, everything in the activation process was going well, I chose the number, and the plan, added the vouchers and when I pushed process, there was a message telling me to wait and afterward it said ...

Resolved! Call forwarding set up

Hello, I have an unlimited Canada-wide talk plan and I’d like to use call forwarding over the next month or so. It is to a Canadian number.When I follow the prompt on this help page to turn on unconditional call forwarding I get the message that “sor...

Cheryl21 by Great Neighbour / Super Voisin
  • 1693 Views
  • 10 replies
  • 0 Bravos

Resolved! 866 and 877 numbers filling my voicemail without calling

Pretty self explanatory in the title, but I get constant voicemails from 866 and 877 numbers that are blank. In addition, they somehow leave these blank voicemails without calling me, so I can't block the numbers. Anybody else have this issue/know wh...

Mjørk by Good Citizen / Bon Citoyen
  • 4021 Views
  • 33 replies
  • 0 Bravos

Resolved! Suspended account

I'm on auto pay, payment came out yesterday but my account got suspended, very frustrating can someone please help.

Alucas by Great Neighbour / Super Voisin
  • 974 Views
  • 8 replies
  • 0 Bravos

Resolved! New activation 404 errors two times now!

I'm trying activate a new SIM and last night I got a "404 - File or directory not found" after entering my credit card. This happened immediately. There was no time for anything to "timeout". I checked my card this morning and it was not charged. Did...

streetcore by Good Citizen / Bon Citoyen
  • 1778 Views
  • 19 replies
  • 0 Bravos

Huawei Nova 4

Hello,I have a Huawei Nova 4, which is not on the list of phones. 

Resolved! Porting number from Bell to PM

HiHow do I get in touch with the Moderator? I wish to Port my number from Bell to PM, but the PM online services tells me to contact Moderator and complete a ticket.  

Trey23 by Great Neighbour / Super Voisin
  • 713 Views
  • 3 replies
  • 0 Bravos
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