Community

Resolved! No Sim - Remove autopay

My parents took the sim with them and I had not created a self serve account before they left. I need to remove autopay. How can I do it now?

Resolved! Forget password

I forgot my password and the security question to reset my password 

Resolved! How do I retrieve

How do I retrieve a voicemail conversation from November 2 2021

Resolved! How to add Add On

This is freaking frustrating. My son is going to US for three weeks and I am trying to add US Add one, and no way I can talk to an agent. If no one contacts me before Saturday evening( that is tomorrow) I will cancel my two public mobile connections ...

Resolved! 500 minutes long distance

Hello, My account says I have 500 minutes of long distance as a bonus. Where can I see which countries I can use these minutes for? 

Resolved! SIM card

I ordered a SIM card and I am trying to put it into am IPhone 10. It seems to be a bit too big. Just wondering if i can take this SIM card back for a smaller one? 

Resolved! Wrong email

Hello i had to re register. I put in my wrong email the forst time and now i cant get my sim card or anyhting to work as it sent the notifaction to the wrong email 

Resolved! US Add Ons

I recently purchased US Talk, Text and Data.  While in the US my phone would not registrar onto the Network.  75% of the time in the US my phone did not work.  I think I should get a refund.  I also find it extremely frustrating trying to get help fr...

Resolved! Number not working

I ported a number over to my account yesterday (over 24 hours ago) and it still has not activated. I ported it from Telus and it has been cleared on their end. Does anyone know how long it will take or what I can do to get the phone working.

Resolved! I am getting '' not registered on network ''

I am getting '' not registered on network ''. Everything was fine until now... This started today... I cannot call anyone and I cannot receive any incoming calls either...Does anyone have a solution? Louis

Resolved! Locked out

I am locked out on my account And need to make a payment asap, I do not have access to the email I created the account with to reset the password. I’ve had this number for 3 years now and I can’t lost it. 

Resolved! Was not able to receive SMS from Service Canada

Tried to use for 2FA.  It worked instantly on my previous provider.  It did not work here and i had to change my 2FA.  Tried to send twice but did not receive anything.  Sometimes happens with other 2FA SMS even when I was on other networks, so not s...

Resolved! Changed my phone number by mistake and can't get my old phone number back

I meant to change my daughters phone number and port another number over and we are all with public mobile I accidentally changed mine.  Need to retrieve my phone number back.  Please contact me asap.

Resolved! 2 Step Verification not working

I just set up this phone and ported my number from Fonus to Public Mobile on June 22nd. I can text and call people and use data pretty much everything works except my 2 step verifications for all my online accounts such as banks, Amazon etc. Is there...

Resolved! SIM not working

Hi,just transferred from Telus to public mobile and kept the same phone number. When I put the SIM into my phone, it’s doesn’t connect to the provider.  What do I have to do?

Resolved! Account number

I forgot my email id and I need my account number. Please give me a solution.Thankyou

Resolved! What happens when my data runs out?

Hey all. I've heard that when you run out of data on public mobile (I have the $15 250mb plan) that your data still works it just gets throttled. Is that true? If not, what happens? Does it just stop working?Thanks!

Resolved! US Roaming - Florida

Hi,We are going on vacation this summer to Florida.  I am wondering if the US roaming add-on will work while we are in Florida.  We would like to be able to use talk and text. Thanks in advance.

Resolved! I can't call my voicemail

HI there, When I try to call my voicemail I get the message" error performing request unknown error". Suggestions? i

Resolved! My SIM hasn’t arrived yet even after 8 days?

Help please I want a refund. I haven’t received my SIM in the due time!

Resolved! Cancel my plan/account

Hi Dear. I am presently the customer and I want to cancel my plan / account at all today on 24 June 2022. It is hacked on 8 June and this problem recorded by Edm police as well. So, I removed my autopayment information from my account today on 24 Jun...

Resolved! Reset account to add new credit card ifo

Resolved! Incorrect ESN/MEID

I got this text when transferring my number, Can anyone help please. Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your origi...

Resolved! Sim activated but not working

So frustrated right now. I bought a Public mobile sim, paid for a plan and activated it online. But my phone is still saying "NO SERVICE". I selected a phone number, and later public mobile randomly switched it. I am wishing I seriously went with som...

Resolved! username error

The promo didnt add so I tried to submit ticket and created a community account.  Logged into commmunity account and chated to SIMON chat bot.  he said to submit ticket and when I tried it said to verify my account.  I tried that and it said username...

Resolved! Change plan

Want to know how to change my plan like upgrade it to one that has more data