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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25315 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36796 Views
  • 185 replies
  • 27 Bravos

Resolved! Free month of service question

Hey guys, I joined Public Mobile on Oct.19, I got an email about a free month of service about a week after and I signed up, I entered my email and its saying I'm eligible. It says I have to activate by November 13, does that mean I have to get a new...

TheJuiceMan by Great Neighbour / Super Voisin
  • 492 Views
  • 1 replies
  • 0 Bravos

Resolved! Autopay early payment

Is there anyway to get get Autopay to take your money a few days before its due so that you can be sure the payment has been received.

Buzzard by Good Citizen / Bon Citoyen
  • 773 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't connect to network

Hi,All of a sudden my phone cannot connect to the network.I have tried the following: -Rebooting-Removing and reinserting the SIM card-Reset network settings I'm also not able to submit a ticket because I'm getting an error logging in even though I h...

chucker8 by Good Citizen / Bon Citoyen
  • 2917 Views
  • 13 replies
  • 0 Bravos

Issue using data

EDIT: my iOS is up to date, and the issue with maxing out data was in my previous billing cycle. Haven’t been able to use any this month. For the last several weeks I have had issues using data. I noticed this issue began when my home wifi was down a...

chantalcb74 by Great Neighbour / Super Voisin
  • 1037 Views
  • 6 replies
  • 0 Bravos

Usage issue

On November 1 I changed plans. My current public mobile plan is $25 a month and I have unlimited Canada wide talk and text. When I try to call out - local or long distance - it doesn’t seem to matter, I get the following message: “you do not have an ...

Dalekonschuk by Great Neighbour / Super Voisin
  • 650 Views
  • 4 replies
  • 0 Bravos

Resolved! Referral discount?

I signed up for the $15/month plan using a referral code.  I have confirmed that the person who referred me got a text "(...) You've successfully referred a friend to Public Mobile (...)".  I understand they will get $1 off a month - great. However, ...

brodieonline by Good Citizen / Bon Citoyen
  • 1177 Views
  • 5 replies
  • 0 Bravos

Resolved! Setting up voice mail

I can empathize with people being overwhelmed.  I looked through the community for a while, and ran into a post that said I can setup voice mail by using another phone, calling my cell phone, declining the answer, and pressing * to go to voice mail m...

brodieonline by Good Citizen / Bon Citoyen
  • 1590 Views
  • 10 replies
  • 1 Bravos

Resolved! Is data 3g or 4g?

Hi, I am new to Public Mobile. When I was testing the data, I noticed on my phone (OnePlus 6) it said 4g even though the plans are all 3g.  Is this just my phone acting weird or is that the case with everyone using Public Mobile service?

devraj5698 by Good Citizen / Bon Citoyen
  • 1287 Views
  • 4 replies
  • 0 Bravos

Resolved! Activation time

Hi All ,I have activated new SIM and transferred my number from Virgin mobile.Can any one please let me know how long will it take to activate my Public number.

reddysar7 by Good Citizen / Bon Citoyen
  • 1481 Views
  • 8 replies
  • 0 Bravos

Resolved! Plans with higher Data?

Need I speak to a human like now or am going to switch provider! I need a bigger plan 8 gigs data not enough  EDITED by ShawnC13: Changed title so it matches the subject and not the announcement this was originally placed in.

Asksteven by Great Neighbour / Super Voisin
  • 2570 Views
  • 11 replies
  • 0 Bravos

Resolved! Activation: Unkown error when creating account, now invalid SIM

Hi,earlier today I bought two (2) SIM cards. Activation of the first went well. After that I tried to activate the second SIM. I used the same name/email/address but different PW as the first time, because both SIMs are for my kids and I want to be t...

MDodson65 by Good Citizen / Bon Citoyen
  • 677 Views
  • 3 replies
  • 0 Bravos

Invalid and intermittent error messages

For several years I intermittently get error messages when dialing:  "Talk is not included in your plan""Your plan does not include long distance" These are Public Mobile recorded messages.  The error message occurs within Public Mobile - i.e. before...

Paulmcc88 by Great Neighbour / Super Voisin
  • 449 Views
  • 1 replies
  • 0 Bravos

Resolved! Account Compromised, Please Help

I'm writing this on behalf of my mom, who had her account hacked into and all the information changed. Is there anyway we could make a new account for her without having to change phone numbers? Her phone is currently working but her login has been d...

nijoli93 by Great Neighbour / Super Voisin
  • 726 Views
  • 3 replies
  • 0 Bravos

Add-on stopped working

I purchased an international long distance add-on yesterday morning - it took an hour to take effect but it did work eventually. I just tried calling the UK again this morning and i am getting the same message I was before it was active "you do not h...

KristenJadie by Great Neighbour / Super Voisin
  • 1104 Views
  • 10 replies
  • 0 Bravos

Cannot get plan details or view payment options

I am trying to reactivate my plan, I was able to make a payment but I cannot go to the Plan tab or click "change plan" on my profile page. Is this a website issue and will I get confirmation if my plan is active soon? I require a phone tomorrow.  

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tbendubois by Great Neighbour / Super Voisin
  • 658 Views
  • 4 replies
  • 0 Bravos

Resolved! transfer data from my account to others person account

hello, is this possible to transfer data from my account to another person's account. as I do not need data included in my plan so I want to transfer my unused data to my friend's account. is this possible???

harleen by Good Citizen / Bon Citoyen
  • 2312 Views
  • 12 replies
  • 0 Bravos

Resolved! Superstore Experience

Just wanted to share my experience switching to pm in store. If your looking to activate a new account or upgrade I highly recommend the mobile shop kiosk in superstore. The employee was very knowledgeable about different carriers and the specifics o...

samf207 by Great Neighbour / Super Voisin
  • 3384 Views
  • 22 replies
  • 15 Bravos

Resolved! Voicemail

How do I access my voicemail from device ?

AdamLove by Great Citizen / Super Citoyen
  • 790 Views
  • 3 replies
  • 0 Bravos
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