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Resolved! Unlocking phones from / to other carriers

Recently activated on PM in-store with a Telus phone (yes I know they're same network). Are these phones unlocked at some point or after a period of time. If one were to switch to another carrier altogether down the road, just wondering. Thanks.

Resolved! plan expired even though am on auto-pay

Is there a current problem with auto-pay? My account says it has expired due to non-payment but I am on auto-pay. I cannot use any of my services. Can you please advise.

Resolved! My phone is not working, it says I haven't oaid but I have auto pay and the payment went through.

Resolved! my plan went inactive this morning

my plan went inactive this morning, but i have autopay in my account. 

Resolved! CHANGING PLANS QUESTION

HELLO, I HAVE THE $35 plan now and have had since 7 Feb 2021. it comes with 2 gig plus 500 mb, plus there appears a 5 gig BONUS. MY NUMBER IS xxx-xxx-xxxx,  i only average 440 mb, and probably get this lower i know how to change the plan , and that I...

Resolved! My Plan went Inactive this Morning with Automatic Payment - April Fool?!

Hello,This morning I noticed that my plan is ''inactive'' when I tried to make a phone call.I was shocked since I'm doing the automatic payment every months. I went to take a look to my public mobile account and it say: ''Account Status: Plan Expired...

Resolved! unable to call out

just got set up.  cant callout. says i dont have long distance.   i am calling only local, my own house number.

Resolved! Friends Referral

Hi AllI bought a public mobile plan from Walmart and I was referred by a friend with a code to get referral reward but the guy did not put it as there was no  option available for him to put the code Now plan is activated and I couldn't get the rewar...

Resolved! $25 plan | April 1st, 2021

It's $25 and says you get 500MB (3G. 500MB more if you use autopay) and Unlimited Canada-wide minutes, Int’l Text & Picture Messaging. So I can only call people in Canada? Also, on Android or iOS you can send and recieve internationl texts and images...

Resolved! 1000 U.S. Long Distance Minutes - $15.00 plan (Call)

Hi,Does this plan exist forever or does it expire after a certain amount of time?Thanks

Resolved! Activation date

Hello to all! I wanted to know if anyone can tell me where I can find my activation date on the public mobile site please? 

Resolved! after my 1GB data limit there is no 2G data

after my 1GB data limit there is no 2G data. its literally no data. my plan says unlimited data i.e. after the first 1GB at LTE, I would get unlimited data at 2G. there was no data at all, couldn't even send a whats app message or open google maps.

Resolved! My phone service cannot work

Hi, I am a new user of public mobile. This is my second month. I made payment timely, But now , my phone neither dial number out nor receive any calls. Who can help me ?

Resolved! May need to change to a cheaper plan

I want to know if different cheaper plan is better for me? How do I contact a service person?

Resolved! Data stopped working

Hi there, My data stops working on the last/first day of the month. According to my usage, I still have MB available but I can't access internet on my Iphone.Please help. 

Resolved! BUY THE SAME ADD-ON TWICE

Hi im now in the us and my calling add-on finished and i cant buy a new one why?

Resolved! I didn't receive my sim card

I have not received my SIM card. My order has been placed since February 8, 2021, can you tell me where my SIM is?

Resolved! its too bad----that we cannot better track who we refer (please update platform)

its too bad----that we cannot better track who we refer example on the top right under our account number there should be our referred list somewhere to better keep track. not so organized, i only have handfull referrred clients ---plwase update plat...

Resolved! Adding data to Over Limit Plan

Hi All My Son used all of his data for the month and doesnt renew till the 7th of April i went and added $50 in Data by using my credit card to his account and still has no data Help!!!!! lol