Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi folks. Have any of you wondered why your post counts, bravos, solutions have reduced in the past week or so? I believe a thread or two had been started to discuss this. I suspect it is due to the Porting assistance number, EDITED by ShawnC, yes a...
Hi everyone, Can I transfer my number to other providers (like fizz)?
Hi, How can I customize my plan? Is it possible?
My husband and I both switched to PM from Rogers.He received a phone call from PM saying his number couldn't be ported. I didn't, though it seems like my number isn't working.How can I figure out whether or not my number was ported over?Thanks.
Hi,I recently ordered a SIM card. For some reason, I decided not to activate it now. I wanted to know if there is any time limitation for the activation of the SIM card?
Hello,I just purchased an add on and it shows up in my account, but I’m still not able to use internet.how long does this usually take? Do I get a text or something?thanks
Hey fellow citizens . I have earned my first $1 from participating in the community. I've been active, so it's been more of a labour of love thank anything, but I'm happy about it. I also have a question: does anyone know how often reward money is a...
SIM card order place Jan 31, not received yet.
I need mediator help to transfer an old number from a telus account to this Public Mobile account. How do I do that?
Moved to French Forum of Community
As this isn't official until announced by PM, the thread has been moved to the Unofficial announcement thread in The Lounge
i activated my plan last month and there was a promotion that I would get a one month plan free after paying for the first month. It did not go through and now I am unable to use my phone plan. Please guide how I can solve this issue
If my data usage goes over the preset limit during the month, does it shut down or charge overage fees until that cycle ends?
Hi There, I've just activated my new SIM card and followed all steps required. Please help to transfer my phone number from Telus to Public Mobile.
If I suspend the plan on purpose (by removing the autopay) for a longer time and make a payment before the 90 days are up to re-activate my plan, will all recent add ons like bonus data and talk still be available?
Hello, I am trying to find out why my rewards are not being added to my payment. Before I was getting $2 of my plan for loyalty rewards. I recently added auto pay, for a additional $2 off my plan. So in total $4 of my plan. But it seems its not being...
I am having the hardest time making a payment. I keep entering my Visa/debit card. There is money in my account and the card is valid (I've used it for other transactions online). I have made sure all the information is correct (I have recently mo...
Hi, I activated a $25 plan two weeks (ten business days/14 total days) ago during the Boxing Day promo period. Does it really take WEEKS to receive the free 5gb? I’ve seen people say the average is eight day. NOPE.I’ve seen someone say they received ...
I activate the PM SIM today from another carrier other than Telus or Koodo. The activation form asked for the other carrier’s account number and the S/N of my phone. On the “?” button it instructed to find the phone S/N to dial *#6#. This is fine and...
where is the self serve?
Hello,I received a text from public mobile that they want to reduce the network in Manitoba and reduced voice coverage. what's it mean? Voice mail volume? or other talk and text?
When I retrieve a message and try to get the time sent it is off by 16 hours. The time on the phone is correct so don't understand how this is happening. Is it a sim problem?
I bought 2G (30$) in the add-on data but only 1G is shown in the overview. I can't understand why the other 1G isn't there as they were bought at same moment and they are in my payment history
Hi, I lost my phone and would like to cancel my account. I have the contract number off my credit card bill. A friend gave me a spare phone. Once the account is cancelled, I would like to start a new account. Thanks, Don
I had previously ordered two SIM cards on line. I have decided to cancel the order and purchase locally because the delivery will probably be after my current provider's billing cycle and that will cost me money on the crossover to Public Mobile.Als...
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