Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Trying to register a new SIM card but when I enter the number on the card, it tells me to enter a valid sim number. The sim is definitely for public mobile and definitely correct
My problem is that after purchasing a SIM card and paying for the plan, the phone does not register on the network. Other sim cards of other operators work. I can add a photo from the phone to make the problem clearer.
I have received a message on my phone saying that my bill has not been paid and therefore I cannot place any calls. Per my Public Mobile account, I last paid $15 on June 16 and July is not yet due. Why is my phone blocked?
I have been charge twice on my credit card... On the 22 and on the 23 of July
Hi on July 14 , we came back from 3 weeks out of the country and my plan had just expired. I topped it up manually for 60.00 and i then went to my plan and through my confusion I believe I made a plan change , and some how I ended up paying for a 30...
Bought a pm SIM card, when trying to first activate it, on the very first activation page, I get this message: "Please enter a valid SIM number". Not sure why does not accept it. Any suggestion? Thanks! Emmanuel
Hi Guys,Seems that my account has been deactivated after 90 days without payment for a pre-paid phone.. How can I get my number back? I can still re-activate my account with the same number? Please Help me.
Hello, I attempted to activate, porting a number from Telus. Gave me this error when trying to activate.
I have been unable to login to my account for a while now. It comes up as system error. What is going on here?
I have a public mobile account that includes cross Canada service and I recently (this past week) purchased an add-on for US service ($20) for a week. I confirmed my purchase by looking at my bank account. My destination in the US was Rolla, North ...
When I dial for voicemail, I get "Error performing request- Unknown error". No dial tone, just silence.
I have purchased a new phone and moved my SIM from the old phone to the new one. Is there anything else I need to do with Public mobile?
How can i change my email and password to pay my bill on line
Hey guys does anyone know how to check the validity of a referall code value? My friend is joining PM and yes will use my $10 referral code but we found one in a coupon side that said $50 off first bill but don't want to be duped and it'd really just...
Cx name: xxxxxxxPh # : xxxxxxxxPIN;xxxxxxxxSIM Card last 4# xxxxxxxxxxJust to provide a bit of perspective. Really old cx with a flip phone, not tech savvy, doesn't have an email. Set this account up 2 years ago. Needs helpLast top using a voucher fo...
I have unlimited minutes and my payment (auto-pay) was acknowledged this morning. Now when I the to use phone it says I am out of minutes . Can someone please help with this? I am in a remote area and only have my phone just now.Thanks
I just activated a Public Mobile SIM and got a new phone number (was not ported from another carrier). The phone will make calls but will not receive calls...when I try to call it I get a message "6UT1, the number you have called is not in service". ...
Over the years I got a lot of those bonus minutes/data etc, and I'm considering switching monthly plans. Just want to be sure that I won't lose my bonus minutes if I swap to a lower plan. Specifically, if I have international talk minutes as a bonu...
my list of addons has the follwing1GB Promo2GB one-time data bonus Does this mean that I have recurring 2 gb monthly, plus the 2 gb one time bonus?
I was just curious I have the 15 dollar plan and never use all my data does anyone else and how much people actually get the most expensive pans here would like to know
I took my IPhone to summer camp and it was stolen. My data is off, is there a way my phone can still do “Find my Phone”?
How do you transfer a phone number from one sim to another within the public mobile system.When I try to transfer i get the message" Phone number not eligible for port"
Ever since the new update to the website I’ve been trying to pay my phone bill but I’ve lost access to the email registered to my account and I’m unable to get the 6 digit code to verify. Is there a way around this or is it possible to change the ema...
I just renewed my public account on July 23rd. and am now being told I have used up ALL of my 4.5GB of data! I have never once in years, exceeded this data. I have my roaming turned off 100% of the time and always have. Please advise why this is hap...
Hello, I need my account number but i cant even login to my account. my email reset doesnt work and i forgot the email on the account. Thanks
Hello, my service is not working, registered on Oct 19, 2021, but have not activated.Trying to use the service and getting this message: Not Registered on network - service is not working. Please help. Thanks.
I want to upgrade my account from 3g to 4g.I logged into my account.When trying to change/upgrade I am only offered downgrades.My account is $0 because I am on autopay.Nevertheless I deposit enough to cover possible glitch in the upgrade process, but...
Hello, I've switched over from Rogers a few weeks ago and just realized I am not receiving calls or texts. Whenever someone calls, the caller gets "The person you are calling is unavailable..." message and does not even go to voicemail. Any assista...
I have a couple of questions and wonder if i can get help. after my phone was recently stolen i locked it out on my account page. i see there is a way to get a new SIM card but i would also like to change my phone number for security reasons. Can I g...
