Community

Resolved! Cannot make call

Hello admin, I just got my public sim and the mobile network is good but my first call is not going through i.e I cannot hear any sound ring and dialing ends after 3min despite having 100min airtime in my account. 

Resolved! Cannot receive Incoming Calls

I cannot receive any incoming calls. They are going straight to voicemail. Everything else seems to work.

Resolved! Re: Re : comment rejoindre le service à la clientele

I need a new phone number asap

Resolved! Network

I am thinking of buying a renewed iPhone with a description below: This iPhone 11 Pro is fully functional with T-Mobile, AT&T and all other GSM networks. It will NOT work on Sprint, Verizon, Boost, Virgin Mobile or any other CDMA network.Will this ph...

Resolved! Question about US roaming 8 dollar addon

Hi, I have the 15 dollar province-wide plan. While I'm in Ontario, am I able to initiate a call with a person in the US if he has the US roaming unlimited calling add-on? Or is he only able to initiate the call? Thanks, William

Resolved! Calculations of Data usage

Hello, My data usage is 5.786 mb as of April 27, 2021 and the previous bill was paid on 24th. Please let me know how to is it calculated. Thanks, Jang

Resolved! Why autopay didn't use my reward？

 Hi,Yesterday I got payment, But my rewards in my account has not been used. Why? I see there's $22 of balance. Thank you!

Resolved! Forgot security que

Got a new phone and all my saved passwords are gone. Need to access my account

Resolved! trouble porting my number.

hello, have trouble porting my phone. i received test from public mobile that i had not given right account number for old service provider

Resolved! reward $ for referrals

Hi there,I gave my referral code to my son to get him register with Public Mobile but he missed one letter when he entered it when he signed up.  He eventually able to get the $10 referral code off on his bill but I never received the monthly $2 or $...

Resolved! Auto pay

I have auto pay set up and after every transaction with my card I lock it for safe keeping...  then when public goes to auto pay it gets declines as it’s locked and mmo don’t get my auto pay, I then have to unlock card go to self serve pay and miss o...

Resolved! Referral issue

I went out and purchase a new SIM card and help my friend set up his account but the referral section didn’t get filled properly .  How are we able to fix this.  This was the entire reason I went and purchased and set up my friend for the referral ho...

Resolved! Does Alcatel GO Flip phone work?

Hi,I'm looking at picking up a new phone and I'd like a flip phone. The one I'm currently looking at picking up is the Alcatel GO Flip 3, but it doesn't show up in Public's list of phones. Does anyone know if the phone is actually supported or not on...

Resolved! Making and receiving phone calls

Unable to make phone calls or have calls coming in? Only happened in the last few days and had no problems before. Please give me your suggestions and have checked my status and all is good to go.

Resolved! flash sale

i signed up for the current flash sale of one month free for new users.  When i paid, it appeared as if i was charged for my first month.  How do i know that my email address will be recognized as having signed up for the sale, and that my credit car...

Resolved! UNABLE TO MAKE INTERNATIONAL CALLS TO OMAN

I want to make an international call to Oman, but haven't been able to. I also recharged my phone number with $15 international roaming credit, but when I call it says that talk feature is not enabled.This call is urgent..I need to make the call to m...

Resolved! Change my email address

current self serve email to xxxxxxxx@xxxxxxx and reset my password  *Edited by Moderator Team*

Resolved! Is there discount code for buying a phone?

Resolved! My account....getting notice of 10 min remaining in my acct but I purchsed 500 min...where are they?

Getting a message of 10 min remaining in my plan....tried to log into my acct, your system does NOT recognize my email address OR my phone number. Been working to resolve this for over 2 hours....tried everything with NO success or input from you guy...