Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Here is the scoop. I am not a PM customer and can not put in a support ticket. I tried, it wants my PM phone number, which I do not have.I live in an area with no cell phone coverage. My phone is turned off 95% of the time so the battery does not kil...
Can I save the flash sale for tomorrow activate since I can’t get SIM card
I have been with Public Mobile since mid-December 2021. Have not received any incoming calls. Automated SMS also does not work. Have rebooted the phone, shut the phone off, removed the SIM, re-installed the SIM, toggled Airplane mode on and off. No n...
I just bought a plan, and inserted the SIM card. The phone is NOT locked according to Virgin (old provider). I'm prompted to "Enter Network Lock Control Key" to Unlock. IN the meantime, I'm not connected to the network. Is public mobile supposed to p...
Hello, I'm Melina and I'm a Public mobile customer. I ordered a Sim card a week ago and the Public mobile company said to me that we will send you an extra Simcard for free. So I was expecting to receive 2 Simcards but when it arrived I realized you ...
My account is suspended. My amount owing on my bill is 0 but I have no service.
voicemail can’t be accessed through pressing down the 1 key. Or through the voicemail on my iPhone. It says error performing request. Unknown error. I have used voicemail before
Hello, I transferred to a new carrier about 1 day ago. However, I just paid my plan with public mobile 2 weeks ago. I had a 10$ credit and 2$ credit for automatic pay. Considering I only used my public mobile plan for a very short amount of time and ...
Activate.publicmobile.ca says oops the site is oops the site is down or having maintenance.. The chatbot says there's no scheduled maintenanceI'd like to register my new sim card and phone
I already paid for my monthly data, but its not working yet
Hi, I am a new customer who just recently made the switch from rogers (On Jan 16th 2022). I noticed that there was a promotion for a free bonus 2GB just after I finished activating my new SIMCARD. Since I was eligible for this bonus promotion, I wa...
Hi, I've been using PM on the same 1GB plan for a couple years now. And recently my phone (iPhone 7, iOS 12) stopped connecting to the cellular network (even though my cycle just started a week ago). I've tried changing isp.mb.com to sp.mb.com under...
this service is disgraceful i have service with publicmobile my phone is asking for a PUK code someone contact me so i can unlock
To my understanding Oracles got paid $20/month no matter what they do (or do not).Some are collecting pretty impressive number of Bravos but these Bravos (and Solutions) have no influence on their pay out or am I wrong?No matter Bravos to Oracles, th...
IF you want to keep the phone number you have and you want to stop junk calls/voicemail here are 2 suggestions: 1) set your phone to only accept calls that are in your contact list. (drastic)2)THIS works great and is easy to do....Set up your voicema...
Hello,I live in Woodstock ON and my assigned phone number (new customer as of 24 hours ago) 519-xxx-xxxx is long distance for many of the exchanges in my community. For example the 421 prefix and 539. I cannot have my phone be long distance for these...
I can not connect to internet using data. Comes up can not connect. I do get updates to email etc when I’m out so some of data does work. I have I Phone XR and not tech savvy. I need help or will cancel and go somewhere I can get some help! is there ...
I got a new phone that is asking for Sim pin code
I have been in Florida since mid November. I continue to pay for my plan but I didn't buy any US minutes. So I obviously cannot use my phone for calls or texts. I do keep my phone charged for wifi emails and facebook etc. Public mobile has sent me CO...
Hello, A friend tried to change my phone number for me and its not working can I have it just switched back to the original please?The number that was tried: xxxxx Original Number: xxxxxxxxxx J hxxxxxxDOB:xxxxxxx
Is it possible to add a name to my caller ID? If so, how? TIA
My service is not functioning. I received a text message from Public Mobile earlier stating that payment has not been received and that I'm to log into my account and make a payment. My account is setup on Autopay and when I log in, it show that ther...
I just switched to public mobile a month ago, and I have been having SIM card issues since. (Note that I have tried getting a different SIM card and had the same issues with the second one too). I am able to get calls from certain people, but from ot...
Hello My email address got deleted for my account login before i could change it , now i cant reset my login and update my payment . Please can you help me outMuch appreciated
Is it possible to change my name, which appears on the PB community?
I bought a US data and roaming 10 day plan several days ago. It appears on my "add ons" but does not seem to be working. I can't use data and my phone calls only work intermittently.
Hi guys, I searched how to buy phones through PB plans, and I reached out to this link: https://www.publicmobile.ca/en/bc/phone-section#phone-start. The main question is that if I want to buy, e.g., iPhone 13 pro, PB doesn't have any offer? All the p...
HI I used to have an account here and I switched to Telus and I want to switch back. I purchased a new sim card but it wont let me login to my old account and will not let me create a new account because my phone number is already in use with an acco...
