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Data Usage Text Message not received

dbalasingham
Great Neighbour / Super Voisin

Hi,

 

I usually receive a message about my data usage when I use 75% of my data for the month, however this month I only received the message once I hit 95% usage. I accidentally was off wifi and used up all my data in 3 days. I was wondering why I did not receive the text at 75% and only received it at 95% when it was too late. I had to purchase a 1GB add-on in order to have some data when I need to leave the house.

 

How can I ensure that I receive all the data usage notifications?

1 ACCEPTED SOLUTION

Accepted Solutions

JL9
Mayor / Maire

Unfortunately the PM texts are hit or miss, sometimes they come like clockwork, sometimes one or both don't come through at all and you only find out because data isn't available and sometimes you receive them when you have hardly used any data at all and definitely not 75% plus - prob best to be vigilant in staying on top of that stuff yourself via your phone data usage settings, etc.

View solution in original post

16 REPLIES 16

Remember
Great Citizen / Super Citoyen

@dbalasingham 

you need to login or call 611 to check data usage,

 

for sms not get,open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.

type: Contact Us and Other 
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

Gunner123
Deputy Mayor / Adjoint au Maire

@dbalasingham hi you can't depend on getting the texts on time you need to check on your phone or in your self serve every few days 

esjliv
Mayor / Maire

@dbalasingham - did this notification come from 611/public mobile or your device itself? Phones can be set up in the settings to warn you when they reach certain limits of data usage. But, often the phone dates are not set the same as the plan start and end date.

 

Your My Account should be the most accurate remaining of data in your plan. Best to access My Account through an incognito tab as to not have any cache issues of your account..finicky thing this My Account.

 

Install an app to track your ‘live’ usage so you can keep track. Public Mobile are 30 day plans (not monthly).

If you are android, try this one:

Data Witness app: https://play.google.com/store/apps/details?id=com.iwik.datawitnesspm&hl=en_CA&gl=US

I use this one myself and it gives me what I need from it.

You could also check out Data counter widget: https://play.google.com/store/apps/details?id=com.roysolberg.android.datacounter&hl=en_CA&gl=US

 

If you are an Apple user, I am sure there is a 30-day app that is available as well.

 

Managing Your Data Usage:

https://www.publicmobile.ca/en/bc/get-help/articles/managing-your-data-usage

Remember
Great Citizen / Super Citoyen

@esjliv 

those app to track no good.

JL9
Mayor / Maire

Unfortunately the PM texts are hit or miss, sometimes they come like clockwork, sometimes one or both don't come through at all and you only find out because data isn't available and sometimes you receive them when you have hardly used any data at all and definitely not 75% plus - prob best to be vigilant in staying on top of that stuff yourself via your phone data usage settings, etc.


@Remember wrote:

@esjliv 

those app to track no good.


Oh yeah @Remember which app are you referring to?

I have Data Witness on more than one plan running and no issues or complaints on that one.

Remember
Great Citizen / Super Citoyen

@esjliv 

for both not track right


@Remember wrote:

@esjliv 

for both not track right


Works for my needs @Remember , but thanks anyway. 🙂

 

I thought you were an iphone user anyhow. Have you used either of these android apps personally?

Remember
Great Citizen / Super Citoyen

@esjliv 

i'm not used iphone, i have sony android system.