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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Travel to the U.S

I made add-ons before departing from Canada to the United States and it was the worst experiment I ever had with this company. It was like not having the internet at all. I wasted $35 on the add-ons so I could not use the service I paid for. What is ...

My Account

why am I having trouble logging in to my account?

Resolved! Funds

Hi, I have $5 of funds on my account, would I be able to put that into my next payment cycle? and if I can't would I be able to refund it to my card?

Resolved! How do I upgrade to the $50 10GB plan?

Seems like you have to be a new customer and there’s no one to ask. I am a current customer and want the $50 10GB plan instead of the current $40 5GB plan

Resolved! upgraded from 3G to 4G, speeds still very slow (2Mbps)

Hello, about 5 hours ago I upgraded from 3G plan to 4G plan, my speeds on fast.com still show average 2Mbps, sometimes slower, I have reset my phone, still same issue, please help,Mark.

Resolved! Outgoing call minutes - They don't refresh every month?

I noticed that every month my outgoing total 100 minute calls does not refresh every month, only when it's been fully used up.Is this intentional or just a glitch? If it is intentional, why is it like this?

Resolved! Phone not delivered

Hi,I wrote to someone last friday and she told me that I would have more information about my phone that was not delivered and that I ordered 1 month ago. I would like to know if my package is on the way.Thank you for your time,Louis Allard

Resolved! Non payment and no access to account

I have lost my voice service to my phone. I have not been able to log back into my account. Last month my credit card was comprised so a changed credit cards and was having it set up as auto. That did not happened and now my service is cut off and I ...

Resolved! How to unlock my iphone8

Hi, can anyone tell me how to unlock my iphone8 that was locked by public mobile when I purchased it online

Resolved! 2 step verification timer too short

Not sure if anyone having issue. Since the acct is for my daughter's phone, I cannot do the SMS. As for email, it comes in last 10-15 sec of the countdown which I barely make it on time. Would be nice if someone can increase the timer from 90 sesc to...

Resolved! My phone was stolen and I want my number back

Hello, About a month ago, my phone was stolen. I have purchased a new phone since then, but I would like to keep the same phone number that is in the SIM card of my stolen phone. Is there a way that I can perhaps transfer my phone number to a new Pub...

Resolved! Sign on issue - Payment issue.

Hi There,We at our home have 3 lines with public mobile. -I cannot log in as the email I had registered in the past has changed, therefore I cannot log in to process my payment much less to process the 2 steps verification.(as PMobile is trying to us...

Connection problems

My phone calls and messaging connections have been sporatic of late. I have internet with Shaw and they see no problems on their side; though on my side I seem to lose internet connection; also sporatic.

Resolved! Activate "My Account"

Hi there. I am a new PM user and need to activate My Account so I can manage my PM account on-line. What will be the process please?

bonus data?

when I registered for public at the end of May there was promotion that if you sign up for auto pay you get bonus data so I signed up for autopay. However now when I check my account since the new UI update I don't see any mention of bonus data anywh...

Resolved! Real time data usage

Yo how about you guys update the data usage numbers so I can see how much I'm using instead it being for like a week then I check and I'm over my data limit. I still can't see how much data I'm using. It's stuck on the same number. edited by comput...

Resolved! locked out of account

Hi,My payments are up to date, however, my account says that it is suspended. My account says I have $30.00 available. Can you please help me fix this? My credit card is up to date. It is not expired.Thanks,Cristina

Resolved! Double payments

There are double payments from my visa- Jun 28 and Jun 29, please be checked my payments

Can’t change credit account info

I’m getting the same issue as everyone else - won’t let me update my info after the banks compromised my card - can’t live without service what is going on Public Mobile

Resolved! Changing my credit card

I get into my account and choose “different payment” …..register my new credit card and it just says oops something went wrong…. Is the system down or what is going on?

Resolved! I can't log into my account

Hi it's been 3 days trying to reset my password and I can't get logged in justvkeep getting the error try again later now today my phone is off I need to pay it this is getting ridiculous please unlock my account I need to speak to someone

Resolved! Bank account

I am trying for 3 hours to get into my account and I've changed my password I've done everything I've been told to do and all I want to do is reset my credit card for payment. I am going to have to change providers this is beyond impossible to deal w...

Find a store function is not working

Hi. I live in Calgary, Alberta My postal code is T3B 2C#. The closest store to me is 'Koodo Store,' at Market Mall. When I call the number of 403-288-1228, there is no answer or a place to leave a message. I'm trying to determine store hours! Help a...

Resolved! autopay promo

Hi, I didn't have a credit card when I signed up for 3GB plus 250Mb for auto pay so I didn't get the bonus for the first month. I was told that once I set up autopay I would get the bonus. I set up autopay to my new credit card but I don't see any me...

Anyone having problems with calls in the Salmon Arm area?

I know a few people in the Salmon Arm area who are having problems making and receiving phone calls using Public Mobile over the last couple of days. Their data works fine, but all incoming calls go straight to voicemail and outgoing calls never conn...

Not accepting credit card

I have tried to pay my phone bill with my credit card several times and I keep getting an error screen. They tell me it's an invalid date format, that I'm missing the pin number on the back, and then it just started saying "oops! something went wrong...

payment not working

I got a text this morning(the day my payment was due) and it told me that my plan did not renew due to they did not recieve payment. The credit card has money on it, its not out of date. But there is still an error saying that something went wrong ...

forget my security question answer

HiI can not enter my profile to pay online. I forgot my password and security question.No one answered mine by phone. I was confused and maybe I change my line to another famous linebecause they have in person or someone who can answer my question bu...

Payment

My credit card was charged without my authorization. Please call me ASAP.

Can't Make Payment

I am trying to make a payment on a different card (auto pay card cancelled due to lost wallet). The system rejects my payment, sometimes citing "wrong date format", other times just stating that there is a problem with not suggestion for a solution....

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