Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data

I recently switched to public mobile. I have a plan that has 1GB of data but when I on my data on my phone it doesn't work. Pls help me.

Resolved! System wide issues since last nights maintenance a problem!? My account fails me

I am sorry I am so frustrated and struggling. First, no 611, then no login or self serve accesses over night. My account is on hold or suspended at the end of today...has a red banner on it but I haven't been able to get into it for days. I have ...

Resolved! Prepaid payment was made June 07/2023 but service turned off June 09/2023

The Prepaid payment was made on June 07 2023 to Public Mobile as it has since I started my subscription, however on June 09 my service was turned off & I received a text message to call 611 to make a payment. I would like to be credited for my paym...

Resolved! Overcharged

I have been charge twice monthly fees and can not hold customer service

Resolved! @ Added add on by mistake

I added 3 GB data by mistake, I wanted to add 3GB US instead. Now I don’t know how to get reimbursed. I will never use it up, I don’t use up the data with the plan I am on. I tried contacting Customer Service but get an error code. Please help.

iPhone SE (2020)

Weak signal & data slow and sometimes not working even though I reside in a big City with several cellular towers nearby. Anything I can do? What are the correct APN settings?

Resolved! Community rewards are inaccurate

Someone didn’t receive their top 10% badge and reward, because I got it.. I used to be quite regularly participating but haven’t been for quite some time.. 3 (if that) posts got me the top 10% badge and reward.. I’ll keep the 5$ for being honest but...

Can't Login past Dashboard

Resolved! *611 broken?

I am getting a circuit bus, error message or the call just drops. is this normal. I have never experienced this before when calling a carrier to check balance or do self serve. I am calling from an hour north of Toronto, ON if that makes a differe...

Maintenance Mode.

Resolved! Does 40GB Canada-US Data Plan work in Alaska?

I will go to Alaska by cruise and would like to have internet there. Does 40GB Canada-US Data Plan work in Alaska including Juneau, Skagway, Sitka, Icy Strait Point and Ketchikan? What is the carrier and is US roaming already included in the data pla...

Activation problem

Any plan I select gives out an error message & under every plan in the details section of the plan. On the very bottom, it says "for Quebec Use Only.". but I'm from BC. Without proceeding with activation, I cannot log in to the account. It is almost ...

Resolved! Cancel

Kindly I want to cancel my account mu email address is xxxxxxxxxx@xxxxxxxxxbest regards Nadia

Resolved! US roaming

I purchased the add-ons for US roaming and thought I needed both but now it looks like the data included text. Can I get a refund for the over payment?Thanks!

Number porting mess

I was trying to port a phone number from Freedom Mobile. Public Mobile wouldn't accept my full Freedom account number, composed of both letters and numbers. They only allowed me to enter numbers. So I stupidly submitted the port request with just the...

Resolved! New phone new SIM not working

I got a new phone and a new SIM card. I have an iPhone X and got a physical SIM card and I am not getting text or any service on the phone at all. I need to login to the account so I can change the SIM number but cannot login because I am not getting...

Have you had issues setting up a new account?

If so, what issue did you have?How was it resolved and how long did it take?

Rewards

My referral reactivated their account but I didn't get my $1 off my bill. How come?

Resolved! Urgent help needed

Hello, I went online to set up a new account for my son. I entered the sim number and payment information. It did not ask me for his email address or information and once the payment was entered it sent me an email thanking me for the payment.it then...

Can’t update payment method

I’m trying to update my payment method, no matter which card I use it continues to tell me there is an error. What should I do?

Resolved! Change eSim imei2 to imei

I ported my Telus number to PB, but it is attached to imei2. How can I move it to 1? need a new eSim? Or can make a request for this?

Resolved! I need an agent, I can't submit a ticket...

I've updated my community nickname to submit a ticket and I keep getting an error.Need help...

Community Account.

Resolved! @CS_Agent

Hi,I bought a second sim card from you as a guest and logged in. Now I'd like to cancel that second sim card plan, how should I proceed?

Resolved! Esim not working, can't login

Hello, maybe someone can help me with this?I purchased a new plan with an esim a few days ago. After installing the app, it started to install the esim, but during that process something went wrong. It got stuck at this mostly white page. I found th...

Phone Loses Signal Overnight

The phone is kept in the same place as always. I would sometimes receive messages overnight while in silent mode and check them in the morning. Lately I have no signal in the morning when I open the phone.I toggle Airplane Mode and Data, and even Res...

Resolved! Help with Community Username issue

Hi there,I was trying to make a post w in the community to ask a question. I was asked to 'pick a username' - I already had a user name "formosawest" however it told me that user name was already taken, and suggested 'formosawest1'I took that usernam...

Ticket not working

tried to submit tickets so many times . Phone calls can’t last more than 2 minutes and I have to call back 4 more times.. worked fine until last week or so. If I can’t solve it and can’t do ticket will have to look elsewhere for service.

Eversafe STILL not fixed

I needed to change my Payment Method. The instructions are given to go to My Account. I did that.There is no longer any provision to change my Payment Info in my Account. Why not?AND every time I Login a fake or maybe old password appears. Firefox ke...

Resolved! Network Roaming, and the New Canada-US 40GB Plan

Hi there, I have a few clarification questions about this new promotional plan.I'm wondering who has tested it yet? Does it include Canada-Wide + US Carrier roaming?Specifically, when I am visiting the USA (excluding the disclosed regions not partici...

Community

Forum Posts