Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
my phone has not been ringing when I have an incoming call. It is going straight to voicemail
Hi there,I'll be leaving Canada from November 1 to February 4 2024, i won't use my phone during this period. I'm asking to stop your service and resume it after three months. You won't charge me for this period, correct? Pls response, thanks!
Hey everyone,Thanks to @Ben_L , it seems we may have something in writing from Public Mobile regarding when the promo plans will take affect. Granted, it would have been nicer if Public Mobile shared this information here on the boards. Once again, l...
Hi,I have a 5G plan and purchased a SIM card from TELUS retail store. Tested with different 5G compatible phones, like Samsung S20+ 5G and iPhone 12, No any 5G service, only LTE and LTE+. I can sure I'm in the downtown area which 5G service cover...
I got a good deal from Public Mobile in a message. So I accepted the deal. But it's not activated. What happened? Please solve it quickly. I need this offer.
I am using my husband's account to post this question. I used the wrong password to access my self serve account and got locked out. I waited an hour, and once again locked out. Waited 4 hours, waited 1 day, waited 7 days, no luck. I need help to...
Data no longer working despite restarting phone. I had no issues before the plan change on my renewal date. Any solutions? Thank you!
During subscription process after payment page, asked for phone number transfer and then got message saying “registration not complete something went wrong contact customer support “.
I received a promo from PM on 8/30/23 to change data plan to 40G data 5G Canada-US wide at $50. I took the offer and made the change with immediate effect. Paid $52.50 with my credit card on file on 8/30/23. The new cycle started on 8/30, ending 9/29...
Hey when I bought my plan it said unlimited Canada/Is calling. I am now trying to make a call to the US and it's saying I have no more minutes, but I can make calls within Canada. Why is this? It is a 920 number which is not an excluded number.
Have PM committed to keeping Canada-Us plans? If so it would be a great idea if they did
Hello, unconvientally recently I had my bank account hacked and my card number was stolen. My plan renews tomorrow, but my problem is my new bank card will take 4-7 business days to arrive by mail. My expiry date and cvc number got changed, so I won'...
Can someone please let me know what happens if I max my data. Does my phone data just stop being available to me or does it keep giving me data but charge me on my next bill? I would prefer my data to just stop working rather than have a surprise o...
Hi,I changed my coming 4G 20GB subscription but it only accepts 30 days subscription for $39. I want 90 days subscription ($34/month). How can I contact Public Mobile to fix it? Please inform.Thank you.
unable to access my account
I can not have access to my account with username and password. For identity check I was asked to provide the code sent to my phone number but did not received any code. I changed it to the email to receive the code but after entering the code, again...
Can someone text me from the US without any charges to me or them?
How do i get amazon white listed for my messages
Hi,seems like I'm still beeing charged even though I switched carrier ? Is an admin can look into it ?Matt
I am not able to place or receive a call from USA after adding USA Roaming and long distance call for USA add-ons. Please suggest.
I have an Iphone 12 and my data has stopped working after getting back from travelling abroad. I have tried every fix I can think of and have come across online. The error I'm getting is "unable to activate cellular data network". Calls and text work...
Charged on my card for a 'top up' and my account has been deactivated. Cannot start a ticket.
Just wanted to see if I was the only one who didn't get a text from Publicmobile.ca regarding a promotion that was offered for 20G package for $35.00. I have been paying $39.00 for the 20G plan and I have not noticed any where or received any messag...
Does PM have internet and TV service? Anyone tried? Got these messages several times from 5129, not sure if it’s a scam.
I just activated my sim card and looked at my account information and it has already used 5.29mb of data and I haven't done anything yet. My phone is in Wifi. Can anyone explain why this happens? I'm on the lowest data plan of only 250mb so every ...
hello money has been deducted from my bank for subscription but on my public mobile account it says services on hold
I bought the US talk, text, data plan and just arrived.While I can text SMS, I can't receive photos and my roaming doesn't work ... Any ideas?
Hello,I'm a new user. I created an account and purchased a subscription along with a SIM card a couple of days ago. I received a message indicating that the SIM card has been shipped. However, upon logging in, I am presented with two options: "Resume...
Can I get two lines activated at the same time on my iPhone? My plan at PM still has over 30 days until renewal but I’ve used up all my data. Can I sign up for another line (use my own code) and get a random number (with eSIM) and activate it along ...
I received a text message indicating that I have a special offer from Public mobile $35 for 20 GB and please reply 'Yes' on Aug 30. I replied 'Yes' But I didn't get the new subscription.I think it is a SCAM message.I am worried if my phone was hacke...
