Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I will go to Alaska by cruise and would like to have internet there. Does 40GB Canada-US Data Plan work in Alaska including Juneau, Skagway, Sitka, Icy Strait Point and Ketchikan? What is the carrier and is US roaming already included in the data pla...
Any plan I select gives out an error message & under every plan in the details section of the plan. On the very bottom, it says "for Quebec Use Only.". but I'm from BC. Without proceeding with activation, I cannot log in to the account. It is almost ...
Kindly I want to cancel my account mu email address is xxxxxxxxxx@xxxxxxxxxbest regards Nadia
I purchased the add-ons for US roaming and thought I needed both but now it looks like the data included text. Can I get a refund for the over payment?Thanks!
I was trying to port a phone number from Freedom Mobile. Public Mobile wouldn't accept my full Freedom account number, composed of both letters and numbers. They only allowed me to enter numbers. So I stupidly submitted the port request with just the...
I got a new phone and a new SIM card. I have an iPhone X and got a physical SIM card and I am not getting text or any service on the phone at all. I need to login to the account so I can change the SIM number but cannot login because I am not getting...
If so, what issue did you have?How was it resolved and how long did it take?
My referral reactivated their account but I didn't get my $1 off my bill. How come?
Hello, I went online to set up a new account for my son. I entered the sim number and payment information. It did not ask me for his email address or information and once the payment was entered it sent me an email thanking me for the payment.it then...
I’m trying to update my payment method, no matter which card I use it continues to tell me there is an error. What should I do?
I ported my Telus number to PB, but it is attached to imei2. How can I move it to 1? need a new eSim? Or can make a request for this?
I've updated my community nickname to submit a ticket and I keep getting an error.Need help...
Hi,I bought a second sim card from you as a guest and logged in. Now I'd like to cancel that second sim card plan, how should I proceed?
Hello, maybe someone can help me with this?I purchased a new plan with an esim a few days ago. After installing the app, it started to install the esim, but during that process something went wrong. It got stuck at this mostly white page. I found th...
The phone is kept in the same place as always. I would sometimes receive messages overnight while in silent mode and check them in the morning. Lately I have no signal in the morning when I open the phone.I toggle Airplane Mode and Data, and even Res...
Hi there,I was trying to make a post w in the community to ask a question. I was asked to 'pick a username' - I already had a user name "formosawest" however it told me that user name was already taken, and suggested 'formosawest1'I took that usernam...
tried to submit tickets so many times . Phone calls can’t last more than 2 minutes and I have to call back 4 more times.. worked fine until last week or so. If I can’t solve it and can’t do ticket will have to look elsewhere for service.
I needed to change my Payment Method. The instructions are given to go to My Account. I did that.There is no longer any provision to change my Payment Info in my Account. Why not?AND every time I Login a fake or maybe old password appears. Firefox ke...
Hi there, I have a few clarification questions about this new promotional plan.I'm wondering who has tested it yet? Does it include Canada-Wide + US Carrier roaming?Specifically, when I am visiting the USA (excluding the disclosed regions not partici...
Im unable to receive text messages on my S9 to activate my new telephone number.
@CS_Agenttrying to port my number over from Rogers. Got an text saying there is problem transferring the number. Phone gave an error that esim couldn't be activated. Please help!
My phone worked fine for the past year with Public mobile on 3G but now I'm not receiving all my incoming calls from people who used to get through.
pass few months started seeing LTE on mobile and number of bars 1 or less most times. Since many people in my town A0N 1T1 complaining of same issue but uses difference services (Bell, Telus. etc) I expect issue is at the tower source. I used an app ...
How do I find my account number?
I can’t use my payment voucher on 611 call and online?Thank
Hello, I inadvertently added the wrong add-on, I wanted one with bundled. How do I cancel that add-on or upgrade it to a bundle version?
Hey,Here is a problem:I started a number transfer but my esim is not activating. When I try to sign in it sends me a code. To a number which I don't have now since my esim is not working and the number has been already transferred from my old provid...
This issue has now been resolved, thanks all!
Its been more than half hour, still no answer for my private message.
