Community

Resolved! Sim Card with 20 digits

I have a Virgin account and plan to sign up with public phone and port my current phone#. It appears that my current SIM card has 20 digits and PM requires max.19 digits. Does anybody have experience with this kind of situation and have a suggestion ...

Resolved! Plans

I have the $15/month plan for my iPhone and I can not send pictures without data it seems, even though the plan includes "Free Picture Messaging". I have tried turning on the data on the phone after I ran out of it, but I can't send any pictures at a...

Resolved! Can you purchase a US roaming add-on in advance of travel?

I suspect the answer is no and the 15 day countdown starts immediately upon purchase. If this is the case then why oh why doesn't the web page make this clear? It would be nice for anyone's peace of mind to be able to purchase the add-on well before ...

Resolved! Account hold

My phone was stolen and I can't get into my account without it. How can I put a hold on my account until I can get my number transferred to a new sim card?

Resolved! Signed Up, Error Code 821

Hi, I went through the entire process, and I've already been charged. Like many others, though, the process timed out for me during activation. I got error code 821. Please help. I have no idea what I'm supposed to do here. 

Resolved! Transfer # to new provider, but add a new phone # to current account. What happens to my add-ons?

Hi everyone,We are planning to transfer my daughter's current PM number to new service provider.  After this occurs, I plan on getting a new phone number linked to the current PM account (for her sister to use).  What happens to the add-on's that are...

Resolved! I believe I need a ticket in order to chat with customer service.

I have signed up, but the process stopped when they were trying to verify my phone number.  I have checked, and they have already put the payment onto my credit card. I really would like customer service assistance. thank you. Algrant 

Resolved! I have an old cell phione - with no physical cim card - I WANT TO CHANGE THE PHONE TO AN IPHONE what

I HAVE AN OLD CELL PHIONE I WANT TO CHANGE THE PHONE TOO AN IPHONEHOW DO I DO THAT - CAN YOU TRANSFER OR I NEED YOU TO SEND ME S SIM ACARD4

Resolved! Minutes

How do I put minutes on my sons phone

Resolved! I need to check what add on I just purchased, can someone help me with that?

I just purchased add on for US roamingi thought it was 15 days of calls/ textsdoes it mean the rest of my usual plan minutes or unlimited minutes while in US? Because my current Canadian plan has 100 mins and I have used almost half of it already.

Resolved! Phantom phone calls & data usage

My apologies, I am a total newbie to mobile phones. I just got a phone plan this month.I only turn the phone on two days a month; the rest of the time it is totally shut off. My usage history shows there are 5 outgoing phone calls to the same number ...

Resolved! Cancel pre authorized payment

Resolved! I can not call out, but I can receive calls in.

For some reason, I can not make a phone call out, but I can receive calls. My data is also working.

Resolved! Add 2nd line

Hi, At present, I have public mobile plan since last 3 years. I am planning to add 2nd line under same account. 1) is it feasible to add 2nd phone line ?2) Is there any promotion or discounts can be added to both lines ? My another question is,1) Wha...

Resolved! Activation Issues

My wife opened an account and thought that the sim card was activated correctly. Apparently the phone number was not transferred, therefore she can call out but incoming calls go straight to voicemail. Adding to the problem, when she opened the accou...

Resolved! One or more media attachments were removed

Hello,I cannot text a word or pdf document to someone. The recipient receives One or more media attachments were removed. It has something to do with Public Mobile because when I text myself with the attachments I receive the same message. When I tex...

Resolved! Updating my present plan

Hello Community Support, I've been with Public Mobile for a number of years and have the $40/mo plan with 4GB of 4G LTE data support. I've noticed that Public Mobile now provides this same plan price with 15GB of 4G LTE data support.   Is there any w...

Resolved! no internet connection on phone

Dear Community,I have internet on laptop but not on phone. I have 760 Canada-wide long distance minutes leftand the original 100 minute Canada-wide talk is used up.Do I need to purchase more Canada-wide talk? If so, how?Thank you,Ellen 

Resolved! Enter referral code after activation

I didn't enter my friends referral code during activation.  I have it now, can it still be used?  How would I do that?