Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Good morning,My credit card is expiring in a few days and I can't access my account to update it because I can't remember my password. Can someone assist? I've tried resetting but you require a password to do so.....which makes no sense. I would appr...
Just wondering if anyone had issues updating their visas to their account for auto payI attempted to use a different visa for my auto pay, signed into my account, went through the process, but it keeps saying: "Unable to process this transaction... i...
I have not received my loyalty reward for the last 2 months. Who do I contact to get it applied?Thanks
I am currently in India. I am using local SIM card in India but I have not changed my PM number (Canadian) for Whatsapp. Now I am planning to change my phone device. To continue using Whatsapp I need to get OTP on my PM number but I do not get the sa...
I purchase the plan including data 500M+500M in New Brunswick with autopayment. But I can't access the internet in Toronto since I came here yesterday. How can I resolve the problem?
Currently I have 2 separate phone accts linked to my Auto pay.The xxxxxxxxxx acct., is Christopher xxxxxxs acct. He is on the $25/mo plan. I keep getting an over charge for his acct. for both January and February. Can you correct this ? Edit by Dunkm...
Is there anyway to find a owner of a phone with a public mobile sim?
Hey there, This phone was purchased 8 days ago and has not been shipped yet. Is there a problem, and if so, should I cancel and order from another supplier? ThanksMike Edit by Dunkman: removed personal information
Can't seem to find any answers out here yet, but has anyone who signed up with PM after Jan 25th tried opting out from the new public point system? Do you get converted back to the old public reward system at all or do you just lose all privileges an...
I have bought a new sim card and tried activating it online. In the link, it says "Enter your 19-digit SIM number" while my sim number is "20 digit" followed by LT and another "6 digit". (XXXXXXXXXXXXXXXXXXXX LTXXXXXX) When I enter just the first 19 ...
Hi all, It's a Huawei BLN-L21/Huawei Honor 6X. Will this phone be compatible with the Public Mobile network? Thanks!
I've lost my SIM card, I bought a new and I want to recover my old number. What do I have to do to get it?My email account has as a security contact my lost telephone number and because I tried to check mi email from another computer it has been bloc...
This is my first month payment and I am not able to create an account. I tried so many times but it's not working
I have gone into edit profile to change my email, but there does not seem to be an option for it. Is this something that I can do?
Hi, I purchased first the 250mb data for US roaming then purchased the $20(talk/text/data) US roaming. The $20 shows purchased but it's not active so I cannot get calls / texts. Looking for support
I have a Nokia Lumia 635 phone and I cannot send or receive texts and e-mails. Any suggestions?
How wonderful would it be if we could:- Make payments - See our usage - Update our account information - Purchase add ons - Do more All by just opening an app on your phone? I’d love to see one app for our account and one app for the community, or f...
Does anyone know if its possible to port a number from Lucky Mobile?
I activated my phone a few months ago. The first time I called my Voicemail, a notification came up on my phone asking me if I wanted to change my number to the previous owner’s phone number. I accidentally chose yes. I have no idea how to fix it!! M...
I moved to Alberta where there is no provincial sales tax. Is it possible to keep the same number and transfer it province to province?
HiI need to get into the self settings, but have forgotten my password, but it also says that my email is incorrect, so I don't know what email might be associated with this account. the phone number is 506-********
I've recieved texts from the number, and they can receive texts from other numbers, but my texts do not send to them. I can send/receive texts as normal with other numbers. Their number was out of service area yesterday and a few days previous, but w...
I am getting data right now. Started this morning. Checked my account and can confirm i have Data left. I do not get the data icon on my phone and saying " No Internet Connection". Anyone else having the same problem? I am able to make and receiv...
Hi Public mobility I want to know that add-ons.I'm planning to change my plans.But I have some purchased, holidays, and one-time add-ons.Will that add-ons stay at my account so I can use after I change the plan?Or the Add-ons will disappear because ...
Helping a friend reactivate after about 85 days of inactivity. Wanted to make sure the cost is right. They're on $25/mo with 1GB. Had $84 credit (think they bought a $100 voucher), $9/mo in Rewards ($2 autopay, $5 loyalty, $2 referrals). I couldn't f...
I am a old user more than 3 yearsRecently changed new rewards points, however I have to pay more bill every months.So, is it possible to opt out and back to old reward system?
I have never been with public but I want to start. Do i need to purchase my sim card before I can make an account and pay for a plan?
Trying to update payment information and get this message:Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact ...
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