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Resolved! Balance of account

I paid money twice on November 30, 2018 for services for Nov 30 and Dec but its showing that I have a zero balance. But yet it shows on my bank statement that I paid twice for my services on Nov 30

Nancyparsons by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

unlock phone

Hello,I would like to buy new cell phone and unlock my previous one.How can I get the unlock code? Thanks in advance!

gabs by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Five Days Later: Port in of Speakout Number Not Complete Even Though Speakout Claims they're Good

The person who got me this Speakout Plan is upset for me. On Dec. 25 at 12:02 am, he set up the plan on Public Mobile. He had ported in my phone number from Speakout. Everything worked in a few hours EXCEPT incoming calls. After asking about this PM'...

breakfasttv by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Did I get overcharged from switching plan on renewal date?

I have provided a screen shot of my recent payments for reference. added red lines to seperate payment between months So recentely I swapped my old plan of ($40 for 4.5gb) to ($40 for 4.5gb+500gb bonus w/autopay) to get the 500gb bonusI decided to cl...

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bf7 by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Too much money deducted

Wondering why my plan is 40.00 and 42.00 was deducted from my account today?

Jhorton by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Add on

Hi,I brought 15 dollars add-on (400 minutes international calls) a few days ago. But my add-on wasn't added. My money has already been deducted from my card, but I am not able to make any international calls (even for the USA). Problem is when i try ...

Zahirul by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Can I turn my purchased add-on into credit?

Hi,I recently purchased an add-on for 400 minutes of international calling, mistaking it for roaming. Since I already paid $15 for it, is there any way I could turn this $15 into credit on the account? Thanks in advance!

jojopart9 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! How do i change my number twice?

Hello im new to public mobile. I didn't like my number and was getting calls from random telemarketers. so i decided to change my number but i changed it to random number but i want to get a number thats easier to can i change the numbe...

LinuxUser by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Unregistered SIM

Yesterday, I tried to activate it, but still it did not work.It says 'unregistered SIM'I already got email from Koodo for service cancellation, but the public mobile one did not work yet.

jyj0603 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Login Problem

I registered my mobile with email ID ( however couldn't login. it shows email is not recognized.

warsi650 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Cannot register

I am trying to register my account for the first time and everytime I input the PIN I receive from my phone the pin changes and I get sent another PIN. What on earth is going on?

GraceM by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos


The photos you see attached are what I JUST received on my phone as a text.The link in the text led to an Interac e-Transfer that didn’t specify the name of the carrier and claimed it was for a charge they supposedly made, which I could not find on “...

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Leesajoi by Great Neighbour / Super Voisin
  • 11 replies
  • 5 Bravos

Wow, what a failure!

Got to the page where you enter credit card info and "Activate". Eventually got: This page isn’t didn’t send any data.ERR_EMPTY_RESPONSE This is in Chrome becuase in another comment from someone a smarty pants said to ...

Resolved! How to avoided text outgoing on ttc ?

Yesterday I went to downtown,I didn’t sent any message out,but from my account I saw there was counted 6 message .i think connect WiFi on younge/bloor subway maybe cause text out.anyone knows how to avoid text outgoing from ttc WiFi?

Jackhyf63 by Town Hero / Héro de la Ville
  • 10 replies
  • 0 Bravos

setting up account/registering sim keeps failing....... help!!

just purchased a sim at walmart.. said i'd set up the sim at home..initially went to the second screen, selected the option to keep my current number.after entering the info, would not progress to the next, when i try again from the start, n...

marcnav by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Plan Change Costs Money?

So just trying to wrap my head around how this works, because it seems like PM is getting free money if you change your plan prior to the renewal date, which to me does not seem fair. I know PM is a prepaid company, however they do have a somewhat so...

dna2016 by Deputy Mayor / Adjoint au Maire
  • 9 replies
  • 0 Bravos

What if you used up all your airtime?

Can you still receive incoming calls if you exceed your airtime? Would you still be able to receive calls?

danlee by Model Citizen / Citoyen Modèle
  • 5 replies
  • 0 Bravos

Resolved! Rewards not applied to December bill

Can anyone tell me why my loyalty awards were not applied to my December bill? I’ve been a customer for almost a year and this is the first time I’ve had this problem.

MarkWestcott by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

How do I select my regular plan?

I thought my visa was automated. I guess it wasnt. I added the funds to my account and my plan isnt selcted and I cant seem to add a new one. Can someone help me please to reconect with my regular $40/5G plan ?thank you

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TorontoGal by Good Citizen / Bon Citoyen
  • 21 replies
  • 0 Bravos

account problems

new account set up funds charged to ccard but sim not activated

WH2 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Problem with changing plans?

Hello I'm not sure if everyone else is haveing the same problem but my plan won't load for my account and I am unable to change my plan. I have a few screenshots to show the issue. If I click "Try out more options" I get a web server error page. Does...

awbennet by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Where's the US Roaming Talk Only Plan for $8?

I need to purchase the US roaming talk only add-on for $8 but I no longer see it on the self-serve page. I've purchased it twice before in December. What happened to it?

SomeDude by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Best way to add US add-on?

Friends are flying to the US for 19 days soon. I suggested their best solution for phone service is to use the PM add-on. I believe it's possible to add while you're in the US? My assumption (and understanding) is that when they land in the US, they'...

ottawa by Model Citizen / Citoyen Modèle
  • 24 replies
  • 0 Bravos

Resolved! Connect to 3G but no internet

Hello everyone,I just actived my SIM card. I can receive/make a call and receive/send text, but the internet doesn’t work. I can see 3G sign shown on my phone so I’m sure it already connects to 3G network. I use iPhone SE. I’ve read some threads that...

saveyou250 by Great Neighbour / Super Voisin
  • 5 replies
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$25 referral bonus

Hello everyone, I have just migrated to PM today and just wondering when will I and my referral person receive the $25 credit? I wrote the referral number and also activated the SIM online. The referral person received a text confirmation about a suc...

Pallav13 by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Activate number for 1day

Hello, My account was deactivated today as the recharge was due today. I am planning to port my number to another carrier can you please help activating my number for 1day. Thanks

Sriramvks by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos