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Two charges on my monthly bill?

WarldWorZ
Great Neighbour / Super Voisin

I looked at my credit card statement and I have two charges from Public Mobile, one is my usual monthly amount, the other is a charge titled: SP PUBLIC MOBILE for $11.20. I did purchase a US roaming add-on earlier this month, but that charge of $16.80 already appeared on my bill, so I don't know what this SP charge is. Can someone tell me how to have it removed?

1 ACCEPTED SOLUTION

Accepted Solutions

softech
Mayor / Maire

@WarldWorZ login to My Account  and check the Payment History page to see if there is a charge showing for that, PM page should show $10 there as they don't include tax in the page

 

if not, open ticket with PM support and have them investigate 

 

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

View solution in original post

1 REPLY 1

softech
Mayor / Maire

@WarldWorZ login to My Account  and check the Payment History page to see if there is a charge showing for that, PM page should show $10 there as they don't include tax in the page

 

if not, open ticket with PM support and have them investigate 

 

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there