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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 67859 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 71726 Views
  • 180 replies
  • 32 Bravos

Resolved! Sim From 6S To iphone 13 Won't Work

Hello, I've been using an iphone 6s for many years and just bought an iphone 13 pro. When installing the Sim my cellular network won't work. What do I do?

JosephP99 by • Good Citizen / Bon Citoyen
  • 3462 Views
  • 12 replies
  • 0 Bravos

Registration

During the registration process I was supposed to receive by text a six digit number to be inputted into the registration menu. I never received the text and was unable to finish registration please help

Mrc1960 by • Great Neighbour / Super Voisin
  • 933 Views
  • 5 replies
  • 0 Bravos

Black Friday 12GB Deal

I am switching over to Public Mobile as a new customer. I purchased a new SIM card today, but won't receive it for 5-10 business days. When does this promotion end? Can I rain check on the Black Friday 12 GB for 12 Months deal until I receive my SIM ...

StuRob by • Great Neighbour / Super Voisin
  • 884 Views
  • 3 replies
  • 0 Bravos

Phone number transfer

Hi, My husband is stuck with 2 phones for the last 4 days. Public Mobile hasnt transfered (im told its a portal issue) over completely so he has to carry around 2 phones and is getting charged by both service providers. How can I let public mobile kn...

troyandchar by • Great Neighbour / Super Voisin
  • 1266 Views
  • 6 replies
  • 0 Bravos

Resolved! Transfer from Shaw to PM but as an authorized user

Hello, I am looking to transfer to PM from Shaw. My uncle is the account holder and I am the authorized user under him since then I was able to get the unlimited text/talk deal. I was wondering if it would be a problem for me to now transfer with my ...

Kaze by • Great Neighbour / Super Voisin
  • 1657 Views
  • 9 replies
  • 0 Bravos

Resolved! 15 outgoing and incoming calls from/to an unknown phone number.

I checked "My History. I noticed 15 outgoing and incoming calls from/to an unknown phone number.Number with an area code 778. I did not make those calls. I do not remember receiving those calls.Is my phone number compromised? What is going on? Can so...

JNDO by • Great Neighbour / Super Voisin
  • 1423 Views
  • 5 replies
  • 2 Bravos

Resolved! Missed the port-out request

I just switched over to Public Mobile on Tuesday. But I didn't know I had to keep my old sim in the phone to receive the port out request. So I missed/didn't receive the port-out request and need to re-trigger it from the Public Mobile end. How can I...

LSBH by • Good Citizen / Bon Citoyen
  • 1339 Views
  • 6 replies
  • 0 Bravos

Resolved! Switch

I just switched last weekend and ported my number from Rogers but I’m not receiving calls. I’ve tried removing the sim and putting it back in. 

patersonjm by • Great Neighbour / Super Voisin
  • 2145 Views
  • 9 replies
  • 0 Bravos

Resolved! Resend Port Number Request

Hello all, I just switched over to Public Mobile on Wednesday. Unfortunately, I missed the deadline for the port-out request and need to re-trigger it from the Public Mobile end. How can I do this? Thank you so much,John

I am not able to add us roaming add on

Hello,I am not able to add us roaming add on or add funds because it is saying error oops something went wrong, please try again. I have been trying for hours and need this plan asap. Please help.

rlaxmi97 by • Great Neighbour / Super Voisin
  • 1265 Views
  • 5 replies
  • 0 Bravos

Resolved! Is the website down again?

I keep getting Page Expired errors and random character errors. Been trying since last night, with both Chrome Incognito mode and in Duck Duck Go.

Resolved! 40/5Gb opps

I messed up when I change my plan I need more then 5gb of data help?

carmy82853 by • Great Neighbour / Super Voisin
  • 1721 Views
  • 7 replies
  • 0 Bravos

Resolved! Roaming

Hello I need international Roaming for two days, how can I do that. Please reply urgently 

sab2535 by • Great Neighbour / Super Voisin
  • 1745 Views
  • 7 replies
  • 0 Bravos

Auto pay

My auto pay didn't go through yesterday so I manually paid it this morning.  The payment was successful but I still don't have service on my phone. 

JenniferL1 by • Great Neighbour / Super Voisin
  • 885 Views
  • 3 replies
  • 0 Bravos

Resolved! Using old sim and porting while roaming

Hi I have a year old public mobile sim. I ported my number to Virgin at the beginning of this year and put my public sim in a drawer. I now want to port back to public from Virgin. Can I use my old sim? Can I do the entire porting process from Virgin...

fdiddy by • Great Neighbour / Super Voisin
  • 1238 Views
  • 5 replies
  • 0 Bravos

Resolved! Add-ons

Hello fellow usersI would imagine this question has been asked and answered numerous times, however, here goes again.I will be travelling to the US and intend to purchase add-ons. I have noticed many people lately have been having issues with their a...

Tapper22 by • Good Citizen / Bon Citoyen
  • 1204 Views
  • 3 replies
  • 0 Bravos

Resolved! number transfer

do I lose mobile data if I transfer my phone number 

Yup by • Great Neighbour / Super Voisin
  • 929 Views
  • 3 replies
  • 0 Bravos

my line not working

I dont have an account and I cant verify why my line is not workingxxx-xxx-xxxx 

Salirosas by • Great Neighbour / Super Voisin
  • 698 Views
  • 3 replies
  • 0 Bravos

Resolved! Pixel 5 not receiving texts issue

Hello Support, I signed up for Public Mobile earlier this week and have been I'm unable to receive text messages from non-Public Mobile members. A few things:I have an unlocked Google Pixel 5 that was previously on Virgin Plus.I can send messages and...

Data Usage Discrepancy

UPDATE: Never mind lol, did some digging and found the incognito browsing trick. Everything matches up now.  -- Anyone know why my device would show a drastically different amount of data usage than the self serve my account page??  Like it's a 10GB ...

cjdk by • Good Citizen / Bon Citoyen
  • 725 Views
  • 3 replies
  • 0 Bravos

Ads after calls

Whenever I make a call I see an ad afterwards. How do I deactivate that? Also text is supposed to be included in package yet the text app I have also shows ads. How do I get the right text app that is without ads?

toddmatheson by • Good Citizen / Bon Citoyen
  • 1555 Views
  • 6 replies
  • 0 Bravos

Data Running out

I have had the same plan for quite a few years and have been camping and out of wifi for a week and didnt run out of data however in the last two months I have barely been out of wifi service and my data always seems to be running out.  The same is t...

murphdave by • Great Neighbour / Super Voisin
  • 540 Views
  • 2 replies
  • 0 Bravos

my 4g data is not working

It been 62 hours since my new 4G plan commenced and i still do not have 4G data speeds.Speed is still the same as previous 3G plan?

Walt38 by • Great Neighbour / Super Voisin
  • 1243 Views
  • 7 replies
  • 0 Bravos
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