@computergeek541 wrote:
@ibrahimadar22 wrote:
I purchased the wrong add on. Instead of the US data I wanted the Canada one.
While a customer support agent might issue a credit, all sales are generally final. To ask Public Mobile for help, please open a ticket using the chatbot. https://widget.telus.tiia.ai/publicmobile/publicmobile.html
@computergeek541
I acknowledge the 'no refund' mantra around here (heck, another customer chastised me for using it a couple weeks ago...even though it's not MY policy, it's theirs).
I even agree with it as far as plan cycles go and when doing immediate plan changes. Makes perfect sense.
However, with this kind of a request, if a user hasn't used any part of an add-on and it's recently purchased, wouldn't CSA's almost always at least credit the purchase amount to one's available funds for use to purchase the desired add-on?
Surely Public Mobile management must provide clear direction to CSA's about this likely common request given the level of confusion experienced.
( EDIT: @computergeek541 , another user private messaged me wondering why I asked you this. Just want to clarify that I'm not disagreeing with your messaging whatsoever; I'm moreso wondering if the Oracles may be aware if there may be more certainty surrounding offering credits to available funds vs straight refunds to payment cards in the situation described. That's all. Thanks 🙂 )
