Roaming addon still needed on CAD USA MEX plan?

[Sumchans]

Recently when I entered the US with the CAN US MEX plan I was not able to connect to the network even with the Data Roaming option on on my phone. I have a Samsung S24 ultra. I had to purchase a 15 day US roaming addon to use my data. Please advice if there is anything else I need to do.

[BKNS27 · Accepted solution]

@Sumchans 

PM is an online service so all communication is done through dm a CS_Agent. 
You can click on the Chat icon and type in Submit a Ticket or:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Keep your eyes on Messages in your avatar. Staff hours are 9:00am to 10:00pm EST.

[Sumchans]

I had the same feeling, but I was able to connect to the network only after buying the add-on.

[Sumchans]

Is there a customer care department with Public Mobile? If so whats the number.

[BKNS27]

@Sumchans 

Manually connect to AT&T, T-Mobile or Verizon network and see if that helps.

Since you have the Canada/USA/Mexico plan. You can contact a CS_Agent and ask for a credit into your account for the purchase of the Roaming Add-on that you didn’t need to purchase.

[computergeek541]

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@Sumchans wrote:

Recently when I entered the US with the CAN US MEX plan I was not able to connect to the network even with the Data Roaming option on on my phone. I have a Samsung S24 ultra. I had to purchase a 15 day US roaming addon to use my data. Please advice if there is anything else I need to do.

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The purchase of a 15 day US roaming add-on was not required.  There could have been some strange system issue that go reset after purchasing the add-on, but the US roaming add-on doesn't actually provide any extra service or features when a customer already has a Canada-US-Mexico plan.  Were you out of data on your main plan?  That's the only time I could possibly see the roaming add-on being of any use.