Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I changed my email address with Public Mobile last week and received an email confirmation "Public Mobile: The email address for your Public Mobile account has been successfully" to the new email address.However, now when I successfully login (includ...
I stopped using my previous credit card for some reason.I tried to update the payment method with another credit card but got the error message: "notAbleToProcessRequest".I'm not sure how to set up the new payment card.Thank you.
Hi there,I went through the process of trying to download the app after signing up for a monthly subscription and when trying to download the app it says that it is "not available in your country/region". How am I supposed to get my e-sim in order to...
I recently just switched to PM from Rogers and the whole family did. experiencing 3G data and no service when in basement. Rogers I was getting steady coverage. I switched to the 5g 80gb plan any suggestions on possible fixes or reasons?
Im a new member as of Friday, Aug 15,2025. My Iphone hasnt worked right since the change over. I am unable to make outgoing calls, and Im very limited as to contacts I can send text messages to. Im not sure what the problem is and Im haveing a very ...
i want to update my credit card info.I hit Account but it always brings me Sim card purchases. I dont need a sim card.please tell me how to get into the proper account and change my info.Thank you
Hello,I recently tried purchasing the US roaming 3GB add on package; however, everytime I tried clicking purchase it would not load and just kept "circling". Due to this, I exited out of that browser, and re-logged in to purchase the ULUS 20GB plan f...
Hi. I cant find my last bill on my profile please help mr
Worked well over the past months.
Account Closed.I have closed the Public Mobile account on August 17, 2025. I request that you remove my credit card information on file and do not process any future autopayments effective August 17, 2025. Please email me when complete. Thank you.
Hello,My daughter was no longer happy with the phone plan that I was providing her and she went out and got her own. She has since lost her Public Mobile sim card and I don't have access to her account. How do I stop payments from my credit card and ...
My Mother in law just got her phone hooked up this month and was charged 3 monthly payment in two days, how do I get this fixed
How do I activate a new phone
Hello,I am currently a Public Mobile customer. My service has been suspended due to an unpaid bill. I cannot find my account ID on the website. I tried to recover my email using my phone number, but I did not receive the verification code. Could you ...
So I just payed off my cellphone bill on August 15, I got a new subscription from you guys on August 17, you guys charged me the whole amount of a new month, that should be prorated, not a whole new month of charges.
So I can call and use the internet after a number transfer but I can’t receive calls nor use texting at all edited by computergeek541: changed category label as this discussion isn't related to Community
I am unable to install apps until I have an esim installed, how can I get an esim from the old phone to the new one?
Hello, My phone was lost and my work email is no longer valid I no longer work at that business. I have been paying for a phone number I have not had access to for over a year. There is no way for me to login using the original details as I no longer...
Hi,I am trying to make important calls today, but I have some numbers that won't connect. It tells me I have used up all my minutes when I am on an unlimited plan... What do I do to fix it??
As title says galaxy AO3S work with public mobile ? Anyone know , I have friend who wants to activate with that phone and I can no longer view public mobile whitelist
I tried to call several times to local business 1800 numbers and could not go through, and did what Public Mobile advises such as rebooting my phone and still does not work. I submitted a ticket for the issue to have it looked at and fixed hopefully....
Can not access my voice mail. Most incoming calls don't come through or show up on my phone.
Hello,I switched from Rogers to Public Mobile yesterday. Currently, I can use mobile data without any issues, but I’m unable to receive phone calls or text messages. This is very inconvenient. Could you please advise me on how to resolve this problem...
I wanted to ask if the website is down for anyone else? The notice on the pages when I'm logged in says a date from march but it's August... I also urgently need to add data to my plan so I'm stressed and not sure what is going on.
I referred a friend to sign up with PM at the beginning of June and they used my code but neither of us received any reward. I was wondering how long it takes?
Dear TeamI don't have Antenna for calling and receiving calls but message and voicemail and data are working.Please check my problem.Best regards
I’m trying to update my daughter’s subscription but it won’t go through and you keep ripping me off by charging my credit card for additional data. Her phone number is 204-xxx-xxxx and I want to go from 20gb to 60 gb at 5g. Stop ripping me off and ...
