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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Hello

I'm experiencing problems accessing my voicemail inbox messages as well receiving and making phone calls. Is this a service problem or could it be my phone?

Account

Not able to make phone calls or receive texts

I bought and unlimited talk and text plan but I’m not able to send or receive calls or texts. When I try to make a call I get a voice message saying I’ve used all my minutes and I need to buy more, considering I have an unlimited talk plan, this shou...

I can not trsnsfer my Public Mobile number

I called Freedom Mobile. They started the process but later told me I should contact Public Mobile to trasfer my number. There is no information on the site and in my account how to proceed.

TCL model 4058E - calls going directly to voicemail

SIM card switched back to previous phone provider after comming back from a trip overseas

I just came back from a month overseas where I used an Australian SIM card. After coming home I re-inserted my Public Mobile SIM card but don't have service (phone shows no bars and SOS above the signal). On top of this if I go to my settings it says...

Resolved! Referrals

I have just referred a friend who activated her plan yesterday but still have not received notifications on getting referral points. Who can help me check it out? I just want to make sure the referral code has been accepted and validatedTim

calls going directly to voicemail

When my sister calls me it goes directly to voicemail without my phone even ringing. She is the only 1 I have this issue with.

My signal strength is low.

I even bought a new phone to no avail. My husband, has the same issue. I been on this plan for months and I am mostly using wifi. I checked the Volte setting and apn and they were correct. The map indicates I should have good coverage. We don't wan...

No network

Plz no network?I just port a number from another provider yesterday till no signal

VoLTE

Hello, I have a Samsung Galaxy S9+. According to Telus the VoLTE feature should work on this phone. However, i can't seem to figure it out. there's no where to enable it.

Port out blocked - Rogers Group Plan

I attempted to transfer/port out my Rogers phone number using the public app, but it says my number is not available for port out and it’s blocked.My Rogers group account manager says I need to cancel the transfer/port-out before I can request that t...

cellular network is not available

I am unable to restore my service I have triesd everything that thye suggested and still no luck. Everything was working fine early this morning??????

My partner is locked out of account

My partner is locked out of his public mobile account. Contrary to Public's assertion that this happens after 5 failed logins, it happens after a single failed login each time. Also, when he goes through the password change process, after receiving 2...

How to activate my sim card?

Hi, everyone! I have paid 90days plan with SIM CARD. I paid total around 75.71 CAD.....But I could see same pages(Credit card Infor and selecta plan)when I click the resume activation button on public mobile website for activation........Is it going ...

Order SIM card, after 1 week still not received

Order SIM card, after 1 week still not received.

Resolved! unable to make payment/also need to know how to figure out what my 4 digit pin is cuzz can't remembe

Good morning allGezz this place and service is way more confusing glitchy than it used to be. I've been with public mobile since the beginning basically... well correction I was until last year I had to go back home for some family issues, stayed qui...

Add-ons

I'm in the U.S. and purchased a roaming ad on but Public Mobile isn't recognizing my purchase.

Sim card

I haven't received my sim yet. Also the Mobile phone I'm using that is from India so indian play store doesn't allow me to download the public Mobile app. It says not available in your region. Please help me.

Questions about the US-Can 5G 50GB plan

1. There are no hidden roaming fees when travelling between US and Canada right? I would still be paying $34 every month for unlimited talk text and 50GB data irrespective of where I am? 2. What happens when my Canadian family calls my Canadian numbe...

My son lost his phone

and I need to buy him a new SIM he cant log in to my account I have read this

Login issue

After typing my email and password correctly, it will displayGOOD MORNING YANGFANLET’S COMPLETE YOUR ACTIVATION.Resume Activation Go to Login PageAnd after clicking "Resume Activation", the problem appears, it always says:WE ENCOUNTERED AN ERRO...

Resolved! Line is active but eSIM is not on my phone -> impossible to receive text message to allow identif.

Hi,I created an account but something went wrong when installing the eSIM through the publicmobile app.Now my account and number is shown active but not installed on the phone.When trying to login to my account (email and password) I get the security...

Payment

How come my bill went up this month

Dead phone on Active Account-Can you please update my email

Phone died and email attached to phone is nonexistant and therefore unable to login via code prompt. Can you please transfer account to this email? I am willing to undergo a body cavity-like search to prove my identity if you need credit card/address...

Calls go through but only ring once about 6 seconds

Hello, I just activated this service yesterday, data works fine, I can call someone, but when some else calls me, my phone rings, but only rings once, and about 6 seconds, call will go to the voice mail, this caused me missed a lot of calls, I feel t...

Resolved! Network

I just transferred my number yesterday but nothing works since?