Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Public sent me a text about a limited time offer for a 4G 1GB subscription plan for $18. but I can't find any details about it on the website. Does anyone know the details of the plan, like does it include unlimited text and talk with the 1GB?
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I'm on a limited pension and have a bare minimum phone plan for $15.00 which will soon change to $18.00. Sometimes I ran out of data and then got a $5.00 add on to get me through to the next phone/billing cycle. Now they want $20.00 minimum which wil...
Hello,I would like to transfer e-SIM to Physical SIM. Pl. help me. Thanks edited by computergeek541: changed category labels as this discussion isn't related to Community
Hello, I got a text from Public Mobile on April 11 saying that they are making upgrades to the network, which may impact the voice connectivity. They said this will start on April 15. Since then, whenever I make/receive calls, nobody can hear me, or ...
Hi,I have muddled my cell phone. It was working fine until I upgraded to a 5G plan. I have changed the subscription to a 4G plan but the phone is still not working well.1. With an incoming call there is no ringtone and the call goes to mailbox.2. I c...
I need ESim Qr Code for new device installation or the activation code.I purchased a new phone, I purchased a new esim on the app but it wants me to install on the old phone. I can't move forward on the new phone setup without a sim. Thanks Please se...
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I have purchased a new esim on the Public Mobile app to replace a European esim i used while traveling. I have not received a summary email with a qr code to activate the new esim. Where can I find the qr code.
I got a text with a special offer for a new plan. I replied yes to activate and received a message back confirming activation. It said it would be applied on the next renewal date but that has since come and nothing has changed, I'm still under my ol...
I've already submitted two tickets to customer support agents with no updates and I'm so frustrated.I kept getting messages that I ran out of long distance minutes when I clearly had 0/300 international minutes unused. Nevertheless, I went and bought...
Hello, does anyone have experience transferring their phone number from Fongo? My request was rejected due to failure to mention the provider name (i.e. Fongo). I submitted a ticket to resubmit but haven't gotten any response. It's been 4 days since ...
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Is anyone currently using a basic flip phone with maps on Public? I tried seeing public’s white list but they need the IEMI number which you can only get once you buy the phone
Hi,I have a similar issue. Waiting to port out of PM. CS Agents keep asking to authenticate and I've provided all info.How can I contact a supervisor?Thanks in advance
My bank account was locked due to a fraud investigation and then I missed the payment for my phone services. I cant login to my account to pay it, since I don't have a working number for the verification code and no email attached. I also cannot find...
Even that is useless it’s an hour before I already response to each question if you’re lucky an hour, what is the point of the live agent if you only get a message every hour?
I'm trying to update my physical address the one in my account profile is not the right one anymore same city and province just different street address the system just keeps saying it is invalid it is not !!! Help please
