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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

new activation

I can make calls but incoming calls go to voicemail HELP

Totally confused

I'm very sorry for asking this because I'm guessing everyone but me already knows. Starting in May, I will be paying the full amount for my phone bill right? I won't get the few dollars off anymore? I have to wait to reach 15 points then I get $15 of...

account suspension

My account was suspended because of a credit card issue. I replaced the card and the account still would not work. I added funds to my account and the account still will not activate. I checked my payment history and it shows an automatic top up at 2...

Resolved! New Profile Set-Up

Why am I getting a SMS from Public Mobile advising me that they are setting up a new profile? I’ve been a customer since 2018 and have never missed a payment. I hope they aren’t taking away more from me, because Freedom Mobile is starting to look m...

Resolved! PM text message offer of 40GB for only $29/month.

Hello, I’m just wondering if this is a scam and if anyone else has received this text message from PM?Public Mobile here. We've got a great deal for you. Get 40GB of data at 4G speeds of up to 100mbps for only $29/month.Reply YES by May 6, 2024 to ge...

Resolved! Error trying to subscribe

I keep getting a screen saying “WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.”when trying to subscribe. There seems to be no way around this and it’s almost like it’s a sign to not join public mobile. Can someone help with this? There is no way ar...

20 G data $29/month, $25 with 3 month subscription

When I initially logged in to my account, the $25/month with 3 month subscription was available. When I went back in again, the $25 3 month subscription option was gone. Do I get that option later if I change my plan on next renewal?

Specific Number Not Able to Send or Receive Messages

@Moderator Hello I am wondering if a specific number is blocked through the carrier. I have checked all the settings on my iPhone 8, the number is not blocked, notifications are turned on, not on DND. But this one specific number I am not able to sen...

Need a technician

I need to talk to a technician

Promotion $29 with 40g data

My family is on $29 with 20g now received this offer? anyone?Also noticed $15 new plan with only very little data now,wow

Toujours impossible d'accéder à mon compte PM

not accepting updated credit card

My credit card expired and account expired TODAY. I'm trying to make a payment with new credit card. I'm trying to update card but it keeps telling me "cannot process at this time, try back later. why is that ? Phone won't allow me to make calls.

Unable to receive or send SMS text messages

Unable to receive or send SMS messages. Also not able to verify My Account to login due to not receiving SMS verification code.Verified not a problem with the phone itself by trying another SIM active from a different account.Phone calls work fine th...

Help

@CS_Agent Oh my god I’m losing my mind. My mom’s account is an auto pay with my credit card. The card is expired and needs a new expiration date. But my mom does not remember her email address associated with her account and when I put her phone numb...

Resolved! Removing SIM overseas

Hello!I am travelling to Australia and have a data only SIM (not with Public Mobile) which I will activate when I am there. As my phone only has only one slot (and does not have eSIM capabilities), I will need to remove my Public Mobile SIM. Will I s...

Resolved! Combien Virgin mobile number with Public mobile

Hi,I'm having 2 mobile suppliers (Virgin and PM) at this moment, but wanted to know if it's possible to keep my virgin mobile phone number with my current Public mobile SIM card. Best regards,Hongtao

Resolved! Cell hacked?

Hi! Got dinged by a chat bot asking from a relative home sick.They got my cell info and have now hacked into my Disneyplus account.Any suggestions on how to proceed?

Resolved! Talk not working

Hi. I bought the add-on for USA talk and data. The data is working fine but I can't make any calls. @CS_Agent

Forbidden A1 error

Just signed up yesterday and I'm getting forbidden A1 error after I enter in the MFA code. My port failed as the result of me putting in the wrong IMEI,I would like to have this updated to the correct one.

Re: [Under Investigation] Ongoing Issue: Text Message Issues for Recently Ported Numbers

I've recently activated a new SIM card and started the process of porting my number, but I've encountered a problem. When I try to make calls using another phone, it doesn't work—I get a message saying 'your call has been forwarded.' However, when I ...

Transferring number problem with esim

I transferred my number using the PM app. During the esim activation process, it automatically adjusted my old esim from fido and changed it to PM. Maybe because of that, I never received a message from fido to confirm the transfer. Now I can not rec...

Resolved! Changing Subscription

Hi, I would like to change my plan, but after this change will I be able to keep my rewards - Loyalty Recognition and AutoPay? Thanks

SIM card

I just installed my SIM card after not using it for 6 months. I changed the plan and now I have no service.

Resolved! switch plans

thanks I have an answer

Help!

I ported over from Bell to Public Mobile. My eSIM with Public Mobile doesn't have my phone number that ported and is taking a long time to activate. Please help. I’m unable to send iMessages and text messages because of this.

Number transfer

I have gone through all of the number transfer prompts with the chat bot and my number still has not been transfered. Help me please.

Resolved! Esim

I never heard of esim. How does it work without a actual sim card.. thank you, newbie here,few ours with my new number

Cant make calls since 2nd of may

I cant make any calls since the 2nd of may. My subscription is active and i did not transfer my number recently. It coincides with the rewards plan switch date, wondering if its related. I have tried restarting my phone as well.

Bonus points retraction

Is it true that PM can/will retract 'bonus' points given to accounts that have moved over to points voluntarily?According to CS_Agent Nataly, customers who received bonus points will have them removed. This did happen to one person I know, but not me...

Old number reactivation

Please reactivate my old number 905-805-xxxxEdit by Dunkman: removed personal information

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