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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Going to Europe

I am in Canada. I am going to Europe. Can I use my phone? Do I need to get a different plan?Thanks.

Problem with Transfer - Subscription not Activated

Hi there,I just tried to switch over to Public from Telus, choosing an eSim and to transfer over my old number. I signed up for the two-factor authentication EverSafe as instructed, and as I got to the end of the activation process, step 6 of 6, I w...

Old number

Hello I've had an old number with public mobile, which I have the SIM card I used for it. It's a while now that I didn't renew this number and I need it to access some old accounts. Is there any way to recover this phone number if it's not assigned t...

Subscription Change made trouble

Hi thereI changed my subscription at the end of April. It started change from May 1st. Unfortunately, my data is not working when i turn it on. Also incoming calls show call id as UNKNOWN.It has been a trouble for me. I can not get uber to go home fr...

Low speed internet!

Could someone please tell me if there is actual customer support that works for Public Mobile? I just upgraded my plan hoping it would improve the internet speed—and it’s simply unusable. From what I see, it feels like this is just a group therapy se...

Resolved! discontinuing 3G speed

are you planning on discontinuing 3G in the near future ? edited by computergeek541: changed the label (unrelated to the Community category of discussion)

website loop

how do I get paid like you for sitting here for 3 hrs trying to get an issue fixed? the website just loops around in a sirlce. i've had to log in 13 times since 530 am this morning

Invalid address when trying to change

I'm trying to change my address on my profile and it says invalid address. It's EXACTLY the address that is on my government issued ID. Had a CS_Agent (Andu) reply to my ticket, and they asked for my information 3 hours ago. They said they would upda...

How do I transfer the sim to the new account?

I have a new sim I purchased on an exiting account and haven't activated. I tried to set up a second phone account using the new sim card but the system says it's not valid. How do I transfer the sim to the new account?

Any place in downtown Toronto still selling voucher?

I want to buy some voucher for my kids as they do not have credit cards yet.

Not recignized

Says u have an active account but don’t have that number

payment

yesterday I went to the payment section to update info for my credit card and today it shows it's still loading and I can't fix it. i would like some help please.

Subscription

Iv gotten to the point of activating plan ( credit card info settled). But when app asks me to sign in it just takes code and jumps back to sign in page. I’ve now paid for this but have NO number, activated sim, and completion. Please help

Resolved! Self serve website not working

I need to add roaming (I m travelling rn) and it keeps showing internal server error. Any idea when this will be fixed? I m literally depending on free wifis rn

Resolved! Does it matter when I change my subscription plan?

How does a subscription plan change impact amount charged? Is the change immediate or will it take effect at the end of the current billing cycle?

Is there any bonus or free stuff

When do referral credits show on my account??

When does a referral credit show up on my account? It's been 11 days

Resolved! Says I didn't purchase roaming but I did

I purchased us roaming with data the data is working but when I try to make a phone call it says that I didn't purchase an add-on and need to if I want to make phone calls. Please help!:-)

Activation wasn’t successful

I was able to confirm the port of my # from Koodo to PM. I replied yes. But the app said my activation was not completed due to an error and now I’m stuck with no service and can’t receive the confirmation texts to my phone to log in. Please help

Having problem with dropping calls and intermittent connectivity. Often phone says not registered

e-Sim cards?

Hi! I am travelling to Europe next week. I am leaning towards buying an e-sim through Public Mobile. I know nothing about phones... I read the FAQ and watched their video, but what happens after I download the e-sim card? How do I get data? Does the ...

unable to buy add on

Hi,I am unable to purchase the 15$ US Roaming - Talk Text (15-day). It gives me the error " Sorry, we're not able to process your payment at this time. Please try again later." i also see "Internal Server Error. Sorry, there was an error loading. Pl...

Add Ons purchase

I am unable to purchase Add Ons.

VoLTE calling compatability list - Samsung Note 10

Will the Volte compatability list every get updated for the samsung note 10? I know the note 10 supports this calling method. In a recent trip to the states (I've got a North America calling plan) i was made painfully aware of this discrepancy, now l...

Resolved! no phone

how do i access existing myaccount without phone to verify ?

Server problem

Is there any server problem today? I could not view my usage.

How do I transfer e sim to new phone I purchased

Resolved! Galaxy S10 and Public Mobile

Hi,I'm looking for a plan for my parents, they are currently using Fizz, but it's not clear if the phone is compatible with VoLTE and I don't want them to lose their lines. If I make them take a Public Mobile plan, is there also a withdrawal of the 3...

Locked out of acct

I'm locked out of my account and need my account #

Sim

My sim locked i need puk number

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