Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I am hoping someone can help me who has had this issue with the public mobile app on iphone. Yesterday i purchased an esim pre-paid plan for 120 days and received a confirmation email. I downloaded the public mobile app on my phone and when i tr...
I have been trying to call an area code within the province, and the voice comes on saying that I do not have US data roaming. Very frustrating as I am trying to call My father on his cell at the hospital and it won’t let me
I Recently purchased the Canada US plan with 40 GB of data. It says I’ve used 75% of my data in the last two days which is almost impossible. I can’t seem to get any help when I go to all the steps on the app. Very frustrated I’m at the point of canc...
Dear CommunityI decided to upgrade my plan for the above. To reduce my fee, I chose 90 90-day subscription, I noticed that I only allow reward points for one month instead of 3 months, it is because due to the $5 discount given to me.
Received QR code for eSIM via email. The QR code did not work. My phone is eSIM compatible as confirmed by your site when registering the IMEI during checkout. Please provide a new QR code or activation codes via email. Thanks.
My data is showing 100percent usage however history only shows 1G used. This is from sept 29 to current date sept 6.Cant send a ticket as getting an error message. How else can you contact customer service.
Hello,Can anyone help get my account closed?I visited Canada two months ago and a Canadian relative set up an account for me.I am not using it and have asked Public Mobile to shut my account but they haven't done so.I've asked via support mechanisms ...
Worst service provider, can't reach to an agent, their ticket form directs to 404. Can't receive calls or texts. Any agent, please help.
I forgot my account pin
Hello,I lost my phone last month and it is gone forever. I want to have the same phone number.I am using my daughter's account to login because you send a code to my lost phone number for verification and obviously I can't verify that way. In additio...
How does 90 day plans work with rewards? Currently I’m on the old rewards plan and I get $7/30 days off. If I change to 90 day plan, will I get $21 off? So if I change to $102/90 day subscription, will I be paying $81/90 days? Or just $7 from $102?
I did not get an email with the QR code
Hi, How recent is this coverage map?Rogers coverage maps show 5G in Irricana (Alberta), but Public mobile show 4G or 3G only.So what can I expect when I signup for a 5G plan at Public mobile?
Hello, Public Neighbours!just a quick question.i am currently a Nano Sim customer.my phone supports eSIM.do i need to cancel my existing Public Mobile Account and existing Nano Sim AND THEN ipen a new PUBLIC MOBILE SUBSCRIPTION to have an eSIM accoun...
I need technical support. I met with a problem in referring my wife to public mobile, i.e., transferring her current phone number from speakout 711 to public mobile. I helped her to download the phone app, created an account, made the first payment, ...
Is there a record of phone numbers for voice messages if they have been deleted?LostBigTime
Hi there, I've recently become interested in switching over to the rewards points system but I was just wondering if the two other users I referred to PUBLIC will be retained and whether I would still get points from their referrals. They are current...
Hi All,My phone was stolen today. So i replaced the SIM in my account and switched to another cell phone. Everything works fine. But I want to blacklist the IMEI of the stolen phone. How can I do that?Thanks
Hello, I have purchased US roaming for my plan, and it has not been working. I was under the impression it was working since I was able to send and receive text messages, but I'm completely unable to make or receive phone calls. I have followed the t...
Currently I am travelling in Mexico so I purchase an esim, unfortunately my iPhone just show "activating..." What can I do?Thank you.
I want to transfer my esim from my android to my iPhone can I get help please .
My mother can't make or recieve calls, and she can't go online to figure it out because she can't sign in because she can't get the sign in code because her phone isn't working. What should she do?
Signed up for $50 Can/US plan using eSim earlier today and I can’t receive any incoming calls.Whenever someone tries calling me, they get “error code 6ut1: The number you are calling is not in service"However, outgoing calls work. I tried restarting ...
I purchased E sim card. They charged my money right away. However, nobody sent me E sim Card either by email or QR code by mail. I can`t continue to activate E sim card. Where is the custom service? R
I pad for 2 data add-ons (2x$5.00) but did not receive them and could not use my phone for several days...
Hello,Q1: How do I direct message CS_Agent? The person I spoke to on the website told me to do this to ask my question, have no idea how to do that.Q2: I just activated my partner's new account. His phone is showing 1 bar, which keeps dropping to 0 (...
Ho, tomorrow our contract at Roger is ending. Was planning to go for a subscription at Public mobile, but …..how does this work with a locked phone?Do I need to do something?or only start a subscription online at public mobile?
I've been trying to change the card for my payments for over a month now but each time i try it says an error occurred so it hasn't let me. Is there another way to change it? I've been trying consistently over the past month and it always says an err...
My phone is asking for a PUK code, please help me
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