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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 26995 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 38879 Views
  • 185 replies
  • 29 Bravos

add on minutes

i added on 500 Canada wide minutes to my plan. Do they go into effect right away? How do i know I have these extra minutes without running out first?

chr1 by • Good Citizen / Bon Citoyen
  • 379 Views
  • 4 replies
  • 1 Bravos

The reward data gone

Hello there,Last week I got 240GB as rewards for 150 days. But today I checked they are gone from my account.This is the message I got from you last week:"Public Mobile here, delivering on our promise. We've successfully added the 240GB of bonus data...

Changing payment card

I have tried entering a new payment card but my area code is not recognized. I needed to change my address as well and it won't recognize the area code either. I know it is the right area code. What should I try?Thanks!

Swede4754 by • Great Neighbour / Super Voisin
  • 396 Views
  • 4 replies
  • 1 Bravos

Existing no. Porting XXX-XXX-XXXX

Morning, i activated new SIM yesterday and my no. Hasnt been ported.  Could you please let me know when could i expect that to happen.  

sainij by • Great Neighbour / Super Voisin
  • 25772 Views
  • 3 replies
  • 1 Bravos

Roaming Charges

Hi,Are there roaming charges when traveling in the US?Appreciate any help provided.

Steve3931 by • Great Neighbour / Super Voisin
  • 257 Views
  • 2 replies
  • 0 Bravos

Number tranfer

Need an agent to restart the transfert from fizz to public mobil other wise i will request a refund  

RCS Chats show old number after updated number transfer

I transferred from Bell to Public Mobile and transferred my number to Public Mobile. Everything seems to work fine except when I RCS chat it still shows my temp number that was set up before the number transfer.

Lirwinjr by • Great Neighbour / Super Voisin
  • 550 Views
  • 3 replies
  • 1 Bravos

suspended service

service was suspended due to lost cc .Account was updated today with new cc info, how long before service is reinstated?

rose27 by • Great Neighbour / Super Voisin
  • 316 Views
  • 3 replies
  • 0 Bravos

Failed Calls

Hello,A few months ago my phone would occasionally have a failed call. Now I'm experiencing "Failed Call" 3 or more times during a phone call. Can you please help?Regards,Bon24

Bon24 by • Great Neighbour / Super Voisin
  • 498 Views
  • 5 replies
  • 0 Bravos

Resolved! Switching to 90 day subscription on grandfathered plan

I signed up for a promo plan that is no longer available, on a 30 day subscription option.I dont see a way to switch to the 90 day sub other than maybe "unsubscribing" from my existing subscription renewal.   My assumption is after I do that I will t...

Richieroo by • Great Neighbour / Super Voisin
  • 486 Views
  • 4 replies
  • 0 Bravos

Promotional data gone after changing subscription

Hi I have received promotional 3g data because public mobile is going for points system for all customers from May 2024 but when I changed my subscription to the one with 200mb data. I can’t see the added promotional data anymore.Any helpThanks

Chauakas by • Good Citizen / Bon Citoyen
  • 851 Views
  • 8 replies
  • 0 Bravos

Monthly referral discount on new plan.

I’ve been with public mobile for 5 years ($5discount) and have 18 referrals ($18 discount) and $2 savings for pre authorized payment  which nets me $23 savings each month. So when it goes to the new rewards program will the monthly referral rewards d...

Resolved! coverage

I am unclear as to where PM works in USA.  When I search on the public mobile site it says there is coverage in Alaska which I know there is not so I of course don't trust it.Under, "We've got you covered" I put in US and alaska and it says,"Your loc...

Mattski by • Great Neighbour / Super Voisin
  • 750 Views
  • 5 replies
  • 0 Bravos

Phone number not eligible for port from Virgin Plus

I transferred my number from Virgin and it even worked for one day.Then I received a message from the PM that the number was not allowed to be transferred and I was given a temporary number.I paid my bill to Virgin but now I can’t make a transfer bec...

VictoriaFaine by • Great Neighbour / Super Voisin
  • 414 Views
  • 3 replies
  • 0 Bravos

phone number hs changed

I set up and account and the phone number changed on its own.  I set it up to have the old number and it changed to a different one after a couple of weeks.  how can I change it back?

arifwaris by • Good Citizen / Bon Citoyen
  • 230 Views
  • 1 replies
  • 0 Bravos

CS_Agent

I am xxxxxxxxxxxxxxxx's father. He has not been able to access his account (xxxxxxxxxxxxxxxxxxxxxxxx) for about 2 weeks (locked out).We need to replace his payment method (CIBC credit car) with a new card.How do we do that? Thanks very much, xxxxxxxx...

Xuan22 by • Great Neighbour / Super Voisin
  • 408 Views
  • 3 replies
  • 0 Bravos

Can not update my address

Hello,I updated my address from Tronto to Calgary, but still, the payment shows 13% HST of Ontario not 5% of Alberta, and also I am trying to update the expiry date of my credit card but it gives me this error " Sorry, we’re not able to process this ...

AELSHORA by • Great Neighbour / Super Voisin
  • 511 Views
  • 4 replies
  • 1 Bravos

Monthly payment

Do I lose all royaty discount and auto pay incentives and pay full original monthly fee after moving to the new points program?

Gracelau by • Great Neighbour / Super Voisin
  • 333 Views
  • 2 replies
  • 0 Bravos

Need a transfer request again

Hi,I have my Public account activated with new SIM card last Friday but then I still see my number active with the old provider. I called them and they said you need to send a transfer request again. They said the phone number fell of and I have a by...

JinLee by • Great Neighbour / Super Voisin
  • 224 Views
  • 1 replies
  • 0 Bravos

Subscription Not Activated

Hello,I just signed up to a public mobile account and after downloading the app and continuing the activation process, I got to the last step before it said “Subscription Not Activated”. It told me to speak to someone at support but all it did was tr...

Bautista0848 by • Great Neighbour / Super Voisin
  • 230 Views
  • 1 replies
  • 0 Bravos

Public Customers: Your information is being leaked

I'm making this post for the sake of two purposes: one, to warn fellow Public Mobile customers that their information is at risk of being leaked to parties that have no business knowing the details of their phone plan, and two, to let Public Mobile k...

templeofhylia by • Great Neighbour / Super Voisin
  • 2475 Views
  • 14 replies
  • 11 Bravos

Overcharged

I bought my SIM card on boxing day and it was included in the offer that the 3rd month would be free but I have been charged for the third month. What should I do now?

Hanie6989 by • Great Neighbour / Super Voisin
  • 235 Views
  • 1 replies
  • 0 Bravos

MMS Picture messaging not working even after APN update, multiple support requests unanswered

since posting, have confirmed a response from public mobile support, still not getting email notifications for some reason —————-—————-—————-Hello, I don’t often message non iPhone users but I have recently since switching over to public and I’ve bee...

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