Unable to submit ticket (Promo code doesn’t work)

[Sazzi]

none of these work

[softech · Accepted solution]

@Sazzi 

usually a ticket is needed for PM Customer support to help. 

I understand you cannot submit ticket.  Can you please confirm you have updated your browser to the latest version and make sure you disable VPN before trying to submit ticket.  Please try again using this link:

        https://expert-messaging.publicmobile.ca/guest/pre-chat

If you are still unable to submit ticket, let us know if you got stuck AFTER you enter the login credentials or you got the error right after you click on the Expert Message link.  Please also post screenshot

 But I have escalated your ticket on your behalf. Hope PM customer support can help

[Sazzi]

tried it, I'm done

[Sazzi]

@CSA_PM I cannot claim my promo offer, nor can I start a ticket, can you pm me please? I have tried all the suggestions already

[hTideGnow]

hi @Sazzi 

download a different browser, try login My Account first, then use the Message Centre on the side to get to Expert Messaging to submit ticket

[Sazzi]

I am not on a 90 day plan and I have not yet submitted a ticket because when I try the chat it always says 'something went wrong'. I'm not having any luck with this and have given up

[hTideGnow]

hi @Sazzi 

can you confirm if you are on the 90 days plan?

and you have submitted a ticket yet?

[Sazzi]

still doesn't work for me