Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm a Canadian and have had my Canadian number for many years and would like to keep it. I need to move to the USA for school for the next several years. Some years I may be there for 8 months, others less, but point being that I may spend more time ...
I have received many offers on my phone number to increase my G/GB; reply "YES" to accept. However, I have a second number that belongs to my wife, but she never receives any offers on it. She is the one who could make use of accepting that offer. Is...
Not working for me. I am on a $40 US-CAN-MEX 100GB plan. Much above the required $24 plan limit. Error below. Any thoughts ?
I need help. I have tried to submit tickets many times. We came over to PM months ago, but haven’t been able to disconnect Telus. It’s impossible to reach anyone at PM. We have been paying 2 bills for months. You need to fix this please. I don’t know...
Can't log in to my account. One time access code doesn't work. Already have a phone number. Created new everyone id .
I'm trying to get a plan for my new phone, but when I try to complete my purchase, it tells me "Oops! Looks like something went wrong when we tried to create your account!Your payment was processed, but an account configuration error occurred. Please...
Hi,I'm just setting up my new iPhone 17, which doesn’t require a SIM card but I do need a QR code from Public Mobile before I can transfer my phone number over. if someone could please send me that QR code asap that would be greatly appreciated, as I...
It's my daughter's phone and has been active for few yrs but doesn't show up when I sign in. When she signs in it implies the account hasn't been activated yet. Can provide details if anyone can help?
I have E-SIM and now i want to order SIM card for the same number under same subscription. is it as simple as ordering sim card and activating it ? or is it gonna be new subscription?
Hi, I presently have a 18$ plan for 100 min. and 250 mb, when I go to change subscription in My account I am offered a 18$ unlimited text and 500 mb data. I still have min. and data unused on my current plan which were previous bonus (Christmas gifts...
I need to order a sim card from Public Mobile to be sent to my home address. However Public Mobile rejects my address and will not allow that I update address which I do not need to do as I have been at the same address for 27 years! Please tell me...
how to cancel account and automatic payment
I have an iPhone 16 and 17. The phones both drop the call after 2 rings and won’t go to voicemail. The agent says the 17 phone is not compatible with VoLTE.He checked and said the 16 is working fine but it’s not. What should I do as they were both wo...
Hello, I am porting from PC Mobile (president's choice) to Public,Do I have to first start with the new number or just opt for the transfer my number option? Please confirm if anyone has recently moved from PCmobile to here. TIA.
why am I getting extra charges above and beyond my monthly bill
I was charged for activation of a phone plan but didn't actually activate said plan. No contact from customer support for a refund no surprise lol anybody else deal with this before?
I used the app to install an eSIM and transfer a number from Telus while I was abroad. When I arrived in Canada there is never a connection even when I turn the line on. It only results in an SOS signal. That chat support can’t help because it is al...
We've recently started having reception issues (last few weeks) at home. It was great for the first several months. Constantly 2 bars, and my wife had to stand at the window for people to hear her when she works from home. It was not like this for...
Hi,my number is not yet transferred to public mobile, I still see temporary number in use. It’s been more than 12 hours already. It is a huge interruption to my apps as authentication fails as I have no access to my original number
I have a koodo number that I want to move to public. How can I do that? It won't let me move the number so far
I just set up my public mobile account. I transferred my old number to public, received a notification stating “transfer successful”.That was on June 12th, 2026. My previous cellphone is still showing my old plan as active. My new plan is operating i...
I still have over 4 KB of data left but not working what’s the problem cannot get any wifi
To give some backstory, couple months back i was travelling and took my publicmobile sim card out for awhile but when i put my simcard back in and came back to Canada, i could not connect and my line was just SOS only and nothing helped. In the end i...
my number was not ported completely from public mobile to virgin. now my family (still with public mobile) cannot connect to me via voice call. they get a msg saying my phone is not in service. virgin has been unable to get this resolved so my last r...
Dear Public Mobile Team,I am writing to inform you that I have transferred my number to another provider. Unfortunately, I experienced poor network services with your company—I was unable to use the voice feature in ChatGPT, and the internet speed wa...
Just getting an "unable to add" error when trying to apply the PMDATA10 code. I even upgraded from the $40 to the $45 plan to see if I just needed a newer plan, and it still doesn't work... Not on App, Web, Incognito, etc... What to do?
I moved over to Public from a Koodo account (it was not prepaid) and I had to pick a new phone number because it wouldn’t let me transfer my old one. It then said to contact a customer service agent. Is the only way to get help through the Inbox vs a...
My cell signal is pretty poor in Ottawa south, specifically the Findlay Creek area. Does anyone know how to find out if PM will be increasing service in the area. If not, I heard Rogers signal is much better.
Since switching to Public 2 days ago, my phone calls go straight to voicemail and I am unable to send or receive text messages. I also switched from a physical Sim (old provider) to an esim. Any suggestions?
Hi, I changed my subscription on Public Mobile and I'm a bit confused about the billing dates. My original billing cycle is from May 21st to June 20th, and it says my plan will renew on June 19th. However, the upcoming subscription shows as active on...
