Community

873xxxxxxx

hi,I just bought a SIM card and registered, i registered for a phone number but it is already a number in use. now I can't sign into my account to change the number. me and another person has same number (873)xxx-xxx

Port Number over from Number barn

I initiated a port from number barn 3 days ago and have recieved an email that the port out is processing. Also recieved an email from public mobile asking me to follow the link through the SMS, however I have not recieved an SMS since the number I a...

cannot receive calls

I have public for couple of weeks now. Cannot receive calls from two telus numbers. any thoughts. thank you.

can't merge calls during a conference call

I can not merge the two parties I am calling in a conference call like I used to.  This happens after I changed my plan

Service

How to cancel my public mobile subscription 

cant rememer pin

Phone outgoing and incoming calls not working

Similar issue to https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-make-calls-or-receive-calls/m-p/1274720/thread-id/879040Calls don't work; the phone says "Calling..." but goes nowhere until the call ends itself. Text, data works. Tr...

5G vs 4G

Hello all!I am currently on a Public Mobile plan with 5G speeds. I honestly don't see the difference in speed between this and my old Fido 4G plan. There is a different plan available with Public which is a little cheaper but would bump me down from ...

Unable to access My Account due to dead email

Hello there,I've been using Public Mobile for a few years now.Recently I tried to login to my account but to no avail, because my email associated with it has ceased to exist. It was a college email, so after my graduation they wrote it off. I should...

Call connection

Okay, so this is going to sound bizarre but hear me out… I have a US-Canada plan and have for years and up until recently have had no issues. In the last year though, the connection when my family calls has been, well, weird. Sometimes when my US fam...

choose the phone number I want

I can choose the phone number I want

Long distance

I changed my plan so that I could  call the UK. It will not connect and it is not one of the restricted numbers. Tried chatbot and 611. Not getting anything useful from either. Any ideas on how to actually get this resolved?

Payment

My credit card info was not up to date when payment was due. Without any warning my service was stopped?  Can they not send a reminder before stopping service. Not acceptable.

How do I find the call log and text log of all incoming and outgoing

How can I find all the text and call logs that have been made in the past 30days

Stolen number

Please cancel my number it’s been stoke. Out of my account  

calls

hi new activation everything works well however i can not make a call as this part does not work and my signal bars at the top only show half of full with only the top half bottom half not filled in 

Porting my number

Does this mean my number is ported to my public mobile account now?

Phone calls

Why are my calls not going through 

SIM card

I am still waiting for my SIM card. It was going to arrive on Monday but did not! I know Canada Post is on strike but it has been 3 weeks that I ordered a SIM card and I need it. Tell me please when it arrives!

No service - Plan didn't renew

Anyone else having problems with their plan payments not auto-renewing, and then waking up to phone service being cut off?Is this a new Public Mobile feature?

any black friday deals yet? looking for low data usage aournd 5/6G?on $15 plan now, dont want to

increase too much on Bills, due to losing all the rewards. thanks

Data being used FAST

I have two separate accounts with public mobile. In the last two months my primary device has run through all 5 GB of data in about 10 days. Ive been with public mobile for around 8-10 years and NEVER run through all my data. My job hasnt changed, I ...