Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HI, every one, last time I just got half price offer ,it was $20 for 60GB that plan,If Ichange other plan,like $40 for 75GB, can I still have half price offer on the new plan?Thanks !
My older phone Samsung Galaxy A13 is working fine but it can't make calls or receive messages. I have been a Public customer for 5 years. I have tried to reset, restart, and reinsert my sim card and clean it but nothing works. What can be the issue?
I was checking Public Mobile pre-paid plan offers as an existing customer, and at the bottom is one that says $50, 250gb 5g data, 2000 international minutes, and Canada-US-Mexico roaming. However. when clicking Change On Renewal, the card shows 250...
Hi, I just purchased an eSIM. According to my IMEI number, my phone is compatible with eSIMS, but I cannot activate it. I have used eSIMs in the past from different countries so this shouldn't be a problem. I have checked that my settings are set to ...
It’s been 8 hours since number transferred and cannot send and receive text messages
I did not realize auto payment was on, and I do not require this number. How do I get a refund and delete my payment method?
Do you leave your phone on 5G all the time, or do you use LTE? Have you noticed much difference in battery life or speed?”
May I purchase short term (3 week) coverage for Europe
Hi I'm an Australian exchange student in Canada. I do not have a local bank, but I've tried using a paypower gift card and my normal credit cards to pay for an esim and every single time it says security code required when I've already put the CVV in...
Mobile klinik mobile; frequently offer a specialized $150 discount to public mobile customers on certified pre-owned/refurbished phones when you pair it with a device protection plan. I’d this true? I have looked but can not find an online website wi...
It’s saying my Canadian postal code is wrong but it’s not
Received a physical sim after subscribing onlineActivated using sim number. PaidDoesn't work. Shows SOS, tried on multiple phones
Hello,I was charged twice for sim activation. I recently transfer my line back to public mobile but activated my sim for a plan that only had 4G of data instead of 8G. The next day i noticed and switched my plan to the 8G plan and was charged again f...
All incoming calls are dropping for last 3 days
Hello apologies, I want to make sure I understand the contract very well. If you have a canadian number - can you be travelling, say in Mexico - and then call to Canada. Is that included?
I am facing the same issue. Ported to Public from Rogers on 9/6. I am able to make calls but not receiving calls. Please let me know the number to contact.
I have the exact same issue. Did you find a fix yet?
Why am I racking up huge data usage when I am connected to home wifi?
Why isn't my data working for this month when I didn't use all of last months data?
Hi,Where do I see this PM's VoLTE whitelist?Thanks
How do I increase the number of phone messages?
Added funds accounts still suspended
I got a great offer from Fizz 50GB + all unlimited for $27/m with Fizz. However when I tried to port my number with Fizz it says 'This phone number cannot be transferred. You’ll need to get a new number.` --- why is that?! what should I do in order t...
HiI have just gotten an eSIM after using a regular SIM card. I have only had it for 48 hours and I still can’t receive any text messages or calls. I do have data though. I can’t get sign into the website to submit a support ticket because I’m not get...
Did not know you lose COMPLETE service when u cross the border, EVERYTHING, Had to find a Burger King to get wifi. Brutal. And dangerous.
Sitting at the same spot for 15 min and have 5G+ with 3/4 bars showing. The last 5 minutes my service has slowed down considerably.How do I report, I mean I've had same issues in the past and this seems to be a regular thing.How do I open a ticket. O...
I have been trying to get an issue resolved since Sept. 3/4 with no success. How can I escalate my ticket?
