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Resolved! getting in

This is very annoying. I need to speak with someone because it sends me into a circle.I enter my phone number. It says I have already registered but when I try to recover password it will not recognize my email address.

toddmatheson by Great Neighbour / Super Voisin
  • 58 Views
  • 4 replies
  • 0 Bravos

I paid to renew my plan

I’m trying to get my money back because i paid to renew my plan and it took 50 off my card

Oliviah1 by Great Neighbour / Super Voisin
  • 38 Views
  • 3 replies
  • 0 Bravos

Wrong add on

Please help my data got mixed up with Phillipines minutes how can I change it

Blizzy21 by Great Neighbour / Super Voisin
  • 36 Views
  • 2 replies
  • 0 Bravos

Forgot login

Can't login to update payment info....firgot email and or password used

Maggyann by Great Neighbour / Super Voisin
  • 54 Views
  • 4 replies
  • 0 Bravos

Resolved! Do add-ons expire?

New here I purchased a 1GB Data add on as I blew through the allocated data on my monthly plan - i won't use it all before the new month starts - my question is will the 1GB (or whatever is left of it) roll into the next month or does it expire?

suezq72 by Great Neighbour / Super Voisin
  • 48 Views
  • 3 replies
  • 1 Bravos

Compatability

I need a new phone. I was looking at the Samsung a22, all I can find is the international model. Will that work on public mobile? Thanks for the help!

lbeancustoms by Great Neighbour / Super Voisin
  • 43 Views
  • 4 replies
  • 0 Bravos

Mistake

I was going to add 1 GB data on my addictiional but by mistake I added 100 min of Philippines which is no use for me how I can redeem back $15 dollar and add data

gurdeep0458 by Great Neighbour / Super Voisin
  • 31 Views
  • 2 replies
  • 0 Bravos

Line connection

When I call my cell phone from a land line it goes through. Another cell phone to my cell phone is getting the message 'currently not available? Why

wendygraham by Great Neighbour / Super Voisin
  • 56 Views
  • 6 replies
  • 0 Bravos

No Data

I have a Samsung A72 and not getting data tried resetting my APN still not working.Rebooted my phone still no data

Jaxhuego by Great Neighbour / Super Voisin
  • 31 Views
  • 2 replies
  • 0 Bravos

Wrong MEID number

I recently switched from Chatr to Public, and when activating I entered the wrong MEID number. My number won’t transfer until that number is corrected. How do correct this?

Karlslj94 by Great Neighbour / Super Voisin
  • 67 Views
  • 3 replies
  • 0 Bravos

Resolved! Changing Plans mid way?

My plan has a next renewal date of July 24th, but I kind of want to upgrade from the $15 plan to the $35 plan sooner than that day. Does changing onto the $35 plan now wasting the money spent for the $15 plan? (is it even possible to change onto the ...

Refund

Hello. I decided to stay with my current service provider. I ordered a sim card and it never got delivered because it said wrong address. There is no 101A Avenue so that is probably the issue. I guess it's just 101 avenue. The sim card came back to y...

$10 plan

Why did my $10 plan disappeared. Its now $15. Please advice.

Dkai001 by Great Citizen / Super Citoyen
  • 465 Views
  • 42 replies
  • 0 Bravos

Resolved! Not Autopay

I want to desactive the Autopay Option

Leti by Great Neighbour / Super Voisin
  • 43 Views
  • 2 replies
  • 0 Bravos

credit card error

Chatbot said to wait for a customer support agent..  So i shall wait.

fortis by Great Neighbour / Super Voisin
  • 66 Views
  • 4 replies
  • 1 Bravos

Login

I have problems login my account big problem 

Dill33451 by Great Neighbour / Super Voisin
  • 50 Views
  • 4 replies
  • 0 Bravos

payments

I need to retrieve a second payment i made by mistake 

fortis by Great Neighbour / Super Voisin
  • 42 Views
  • 3 replies
  • 0 Bravos

Resolved! No add-ons under US Roaming column on My Add-ons page

I am unable to purchase a new 10-day add-on because the roaming add-ons are not visible on the My Add-ons page. They were, but now they’re not. The other columns are populated with various add-ons. Any ideas?

ben_wb by Good Citizen / Bon Citoyen
  • 143 Views
  • 15 replies
  • 1 Bravos

Data

I used to have several gigs of data, but some has been removed from my account, why? I need it put back on.

Demers by Great Neighbour / Super Voisin
  • 39 Views
  • 3 replies
  • 0 Bravos

Understanding my charges

I was travelling to the US so I purchased a more inclusive plan with more data, calling and texting until I got there and realized that none of it was valid if I didn't pay for roaming. I bought top-ups so I was charged $22.40 on June 21, but I was a...

bhayanishah by Great Neighbour / Super Voisin
  • 64 Views
  • 4 replies
  • 0 Bravos

No Service

I canceled my TELUS account and activated a Public Mobile account but when I put in the Public sim card I still have no service. What am I doing wrong?

JeannettePink by Great Neighbour / Super Voisin
  • 109 Views
  • 10 replies
  • 0 Bravos