Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, My current phone is working correctly, got a new phone, downloaded the Public Mobile app (ios) and logged in. Went through the process to buy a new eSIM, and I get to the page where it is looking to charge me $5 (thought it would automatically r...
Hi, since I switched over I have slow to none connection when in a building. When not on Wi-Fi can't make any calls or search anything on the internet.
Switching from Roger’s. Created account with public. Esim won’t activate tried through QR code. Now stuck in a loop to verify my identity but my phone number is no longer working so not receiving SMS. Created a ticket three hours ago no response. Rea...
Hi, I'm thinking of joining Public Mobile on an eSIM, using an iPad Pro Wi-Fi + Cellular, not a phone. I need to use the iPad's Personal Hotspot to share data with my laptop. I've read that on iPads the Telus carrier settings show "To enable personal...
Yesterday, various credit cards and emails seem to be hackedMy public mobile SIM is not working, and when I log in with my old account, it does not show any services, so whoever did it is using my SIM for messages OTP.Is there no way to contact PUBLI...
Whenever I call someone it does not make a ringing noise, it's just dead silence until the other person answers. I've tried so many things and can't figure out how to fix this.
I am so frustrated. I subscribed yesterday, and originally opted to transfer my number. However that is not possible as other provider suspended account. So I chose a new number in the pm app and got the confirmation for that. But service still doesn...
I have Canada-US-Mexico plan but can't use mobile network in USA
My acct is hacked, I have unauthorized chargeNeed account CLOSED, I will go somewhere else that provides realtime account serive
Hi everyone! I’m hoping someone who uses Public Mobile can help me.I recently purchased a new iPhone 18 Pro, which requires an eSIM. My previous phone is an iPhone 15 Pro, and I currently use a physical SIM card with Public Mobile.I want to transfer ...
I have the same issue
Confirm that my number active in their network? We need then to reassign the number to this account or another because I do not have phone service and my eSim does not work anymore.
Where i can found my deleted messages from my phone a text message I sent to myself.
My spouse was added to public mobile few years got the discount for refferal and we both got 2 dollar off for prepaid online payments and later from last 3 years it stopped.please explain why?jas
I was scammed with over 50 messages, and now my phone says Not Registered on Network.I need help immediately. I have tried rebooting
Just got a new phone from Apple which uses esim. My old iPhone 11 used physical sim and when trying to setup it said that while my service is with public. The sim is with virgin and call virgin. I need a esim from virgin to setup my new iPhone
Hi,My husband and I had the same basic plan (Canada wide unlimited talk with 1G internet usage). My husband plan has been automatically updated to 3G usage. Mine is still 1G. we pay the same. how to upgrade to 3Gplan?
Maybe I was in overdraft? But my payment was not taken and now I cannot re subscribe or pay...
I’ve got the same issue. I opened a ticket just over 2 hours ago but haven’t yet received a reply. my specific issue was that I opened an account yesterday on an old phone to ensure coverage in my rural area before porting my number over, and it doe...
I'm wondering if anyone else gets this lovely aggravation every month when it is time for your subscription to renew before the actual renewal happens they cut off your cellular data and phone connectivity. I need to use an alternate payment method a...
Hello I m having some troubles getting a payment into my tangerine account to make a payment, because my phone is not accepting a security code so that I can get payment into account, and then renew plan. So at this point will not be able to make a ...
Hi,I've waited for a resolution since yesterday morning at 8:30am. An agent responded a few times with questions which I quickly replied to. Then hours went by until more questions. No actual assistance. I opened another ticket under my second public...
Has anyone been able to purchase an ESim recently? I keep getting a maintenance error Oct 3 to 4th but we are in the week of Oct 25th now. I cannot complete my cellular data for my new phone because of this error.
It’s oct 25. I am getting the service noticing disruption from oct 3 to oct 4 while trying to buy a new SIM card for a new phone I have purchased. How do I fix this? Since there’s no gd phone service line. I have tried a different wifi network, reins...
Current time is Saturday night @ 23:43 in Toronto, extremely slow LTE. Omg….what is going on?
Hi,I ordered my physical SIM card because it said it’d arrive in two business days. However, when I checked the status today, I found that it is now expected to arrive on October 30. I really need to have a phone number by next week. Is it possible ...
Same here i didn't receive the activation email and customer support cannot be reached.
Trying to recover the email. Public mobile has a weird setup. I can't login with my phone number. My previous email has been compromised. I can't setup a new email. Created multiple tickets from my friend's account and no response back. When I enter...
So, long story short, sorta. Was changing the battery on her iphone 12 mini, when I shattered the screen. the account is in my name, the payment comes from a card in my name, even the secondary # is mine. But yet PM "Support" (if you can even call i...
