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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1055 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29867 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41672 Views
  • 185 replies
  • 29 Bravos

auto payment set up

Hello, I am a new Public Mobile customer.  My next payment is due on Feb 9.  I've just received a text stating that there are insufficient funds in my account???  When I set up my account I provide PM with a cc and was under the impression that this ...

extreme speed throttling vs telus

I've been on public mobile in Edmonton for a year or so and been constantly disappointed by the speed, it's rare to get over 3 mbps, I've tried multiple phones, sims, esims, no changeRecently I acquired a work phone of the same model as mine (s24) on...

talios by Great Neighbour / Super Voisin
  • 111 Views
  • 4 replies
  • 0 Bravos

Voice calls not working

I am in Florida, and unable to make or receive voice calls. I have the Canada/US/Mexico plan.

Shaunaa by Great Neighbour / Super Voisin
  • 57 Views
  • 2 replies
  • 0 Bravos

Long distance calling

I recently upgraded to the plan that includes unlimited calling and text from Canada, Mexico and the USi am currently in Mexico and trying to call the US but it will not let mesays error and call *611Thanks

LisaSusan by Great Neighbour / Super Voisin
  • 66 Views
  • 3 replies
  • 1 Bravos

Resolved! Data

Good morningIts been a few months now that i am paying 28$ for my data and I don' t know why. I subscribe for 23$ data and since few month now i am paying more than that I can please the why?

Moseline by Good Citizen / Bon Citoyen
  • 131 Views
  • 8 replies
  • 0 Bravos

refer a friend

My child has PM and I have Kudo.  If my child refers me for the discount, will I be able to keep the same phone number as my Kudo account? How long does it all take for the transfer?  Is all this info on the web site?thanks

FTT by Great Citizen / Super Citoyen
  • 57 Views
  • 3 replies
  • 0 Bravos

Hi

I want to get this phone number xxxxxxxxxxxxxxxxx with Public Mobility. Is it still available? If it is, please let me know and give me instruction step by step to get it. Thank you.

Tommyn79 by Great Neighbour / Super Voisin
  • 65 Views
  • 3 replies
  • 0 Bravos

E-Sim not Compatible

Hello, I'm trying to either get the e-sim activated or get my money back. I need this to be resolved as soon as possible. As I thought once you buy and e-sim at the beginning and it did the test with your IMEI to see if it was compatible it would aut...

Time_03 by Great Neighbour / Super Voisin
  • 60 Views
  • 3 replies
  • 0 Bravos

Cannot receive and make calls

I have rebooted the phone and reset the mobile network.  My account is in good standing.  But I still have difficulties to make and receive calls.  Sometimes, it works - I managed to make a call but then it got disconnected while waiting.  Then, a me...

Cameron15 by Great Neighbour / Super Voisin
  • 47 Views
  • 1 replies
  • 0 Bravos

Add 2nd device (tablet) to my PM account?

Can I buy a second SIM or eSIM on my PM account so I can use my Android tablet as a backup phone? I'm having problems with my older cell phone and have a VERY important conference call to make and can't trust my cell phone and don't have time to shop...

fathom99 by Great Neighbour / Super Voisin
  • 52 Views
  • 1 replies
  • 0 Bravos

Payment

I changed the card on my account but now it is acting like it is still now paid. How do I get it to process immediately? 

danahanscom by Great Neighbour / Super Voisin
  • 49 Views
  • 2 replies
  • 0 Bravos

defective physical sim exchange

the new physical sim is taking a long time to activate. how long does it take to switch from an esim to sim?if I have a defective sim, how I exchange it?

nishin by Great Neighbour / Super Voisin
  • 72 Views
  • 7 replies
  • 0 Bravos

Failed payment for add-on

I have $90 in my available funds and I am trying to purchase the $30 talk txt 3gb data US roaming add-on and when I click use available funds it says payment failed.

Cathy31 by Great Neighbour / Super Voisin
  • 69 Views
  • 4 replies
  • 0 Bravos

Overcharge

I used my points which summed up to $15 and paid the rest with my card which was supposed to be $16 but I got charged 39 dollars please how I do I get my money back?

Vin001 by Great Neighbour / Super Voisin
  • 58 Views
  • 3 replies
  • 0 Bravos

Payments

Incoming & outgoing calls not working 

Hallsy1 by Great Neighbour / Super Voisin
  • 38 Views
  • 1 replies
  • 0 Bravos

Unable to port number to public mobile from Telus

I just purchased the public mobile's 39$pm US Mex CA plan. But during activation when i provide my existing number, the app keeps loading and eventually says "Invalid Number". My existing number is with Telus and definitely valid. Does anyone know wh...

Ankita9193 by Great Neighbour / Super Voisin
  • 103 Views
  • 3 replies
  • 0 Bravos

New phone plan

I just activated my new subscription for 50gb talk and text unlimited plan for  canada the US and mexico. When I tried calling mexico it told me I have no minutes left and will  have to purchase some.  My usage on my account shows next to nothing  us...

Canelo1 by Great Neighbour / Super Voisin
  • 86 Views
  • 2 replies
  • 0 Bravos

Sim help

We are trying to set up my daughters sim card.when I purchased the plan. I checked and her phone was compatible with an esim card. Then was told no and had to buy a card. Finally got the card and now, she put it in and it still won’t recognize. Her a...

ND01 by Great Neighbour / Super Voisin
  • 84 Views
  • 6 replies
  • 0 Bravos

Can't text from Android to Apple

I noticed this started yesterday and none of my setting changed, but I can't sent texts from Android to Apple. When I first joined PM I had this issue and it corrected itself.

ermolnik by Great Neighbour / Super Voisin
  • 46 Views
  • 2 replies
  • 0 Bravos

Resolved! I have 5G but my phone says 3G

I changed my subscription a while back to 5G but my phone still says 3G.  On my phone under Cellular, Voice and Data, there are 2 options:  LTE and 3G.  Should there be somewhere to change it to 5G - shouldn't it be automatic?  

Rocky29 by Good Citizen / Bon Citoyen
  • 194 Views
  • 13 replies
  • 0 Bravos

Resolved! Roaming?

I'm in the US for the next few days, I had a plan that said it had unlimited canada-US minutes, and it wasn't working so I thought that maybe meant that I could only call from Canada to US. So I switched to the Canada and US plan that says it should ...

Brisby5 by Great Neighbour / Super Voisin
  • 127 Views
  • 8 replies
  • 0 Bravos

Manager escalation

Hello ! How do I get a manager/ Ombudsman involved with PM? I'm one step closer to ending it with PM but customer service keeps avoiding the question of escalation.Thanks 

dreamboats by Good Citizen / Bon Citoyen
  • 76 Views
  • 1 replies
  • 0 Bravos
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