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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9569 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20288 Views
  • 180 replies
  • 24 Bravos

Can`t access My account

I need to change payment option for my current plan (I use it over 5 years), but I no longer have access to email i was registering it to. I need to speak to REAL PERSON, because I`m sure it will be tonns of security questions to verify it is my acco...

Sh_Olga by Great Neighbour / Super Voisin
  • 76 Views
  • 3 replies
  • 0 Bravos

SIM not working

I purchased 2 SIM cards.One worked perfectly the second won't work. I've tried 2 phones and the SIM won't work in either phone.

Elleanor by Great Neighbour / Super Voisin
  • 105 Views
  • 5 replies
  • 0 Bravos

Resolved! Lost phone

HI, same question, kid lost thier phone, and I'd like to log into the account to see if it's still active out there somewhere.  However, when I click "resend code" it does NOT give me the option for an email.  Only text or voice message.  I'm kind of...

GrumpyDad by Great Neighbour / Super Voisin
  • 71 Views
  • 4 replies
  • 0 Bravos

Service

As of this morning, my phone has been stuck in roaming and or unable to connect to any carrier. I've reset, checked Sim, adjusted settings on my phone to connect automatically. I have a galaxy s10

Taiano1 by Good Citizen / Bon Citoyen
  • 124 Views
  • 7 replies
  • 0 Bravos

Resolved! US add on not working

Hello my US add on is not working .  I bought talk and text.  Can someone tell me how to configure my phone for it to work.  I have a Samsung galaxy s10.  Thanks

Cricket2 by Great Neighbour / Super Voisin
  • 106 Views
  • 5 replies
  • 0 Bravos

PlayStation Portal and IPhone Mobile Hotspot

Trying to use my mobile hotspot to play my PlayStation Portal. I have a 5G plan and iPhone 12. when testing it will try to connect to my PS5 and it will turn it on but will not give me access. I tried changing the APN and didn’t work. However on my o...

KrisAsteroid by Good Citizen / Bon Citoyen
  • 155 Views
  • 6 replies
  • 0 Bravos

Change to specific public network number

 I need to recover my Google account and this is the only possible way left open to me in Oregon to recover 15 years of memories. I have photos of my wife whom had left me a widow. I'm really don't wait to lose them. All other recover options have be...

Pubicmo by Great Neighbour / Super Voisin
  • 105 Views
  • 2 replies
  • 0 Bravos

can't sent SMS to UK

I can't seem to text or call United Kingdom. I tried 01144<phone number> and +44<phone number> without the leading zero. example 01144xxxxxxxxxxx or +44xxxxxxxxxxx. it doesn't seem to work even I supposed to have free international text and plenty of...

derekcheung18 by Great Neighbour / Super Voisin
  • 101 Views
  • 3 replies
  • 0 Bravos

Resolved! Link to my profile

Hi,Can someone give me the link to my community profile since I can't access it or see it? Working with an agent trying to resolve my community profile issue.ThxEdit:Thanks @computergeek541 

treefrog by Town Hero / Héro de la Ville
  • 72 Views
  • 1 replies
  • 0 Bravos

eSIM transfer

How do I transfer my eSIM to another phone

Fftfgh by Great Neighbour / Super Voisin
  • 80 Views
  • 2 replies
  • 1 Bravos

Invoices

I am unable to access invoices further back than 90 days, I need all the invoices from the past 12 months. Where can I access and download those?

Dan46 by Great Neighbour / Super Voisin
  • 49 Views
  • 1 replies
  • 0 Bravos

MMS not working

Last week my Nokia 6.1 stopped downloading MMS. I have done the APN update, restarted my phone (multiple times). I have enough data.What else can I do?

Some1north by Great Neighbour / Super Voisin
  • 92 Views
  • 5 replies
  • 1 Bravos

Downloading usage data

Hi I'm trying to download my usage data from Jan 1 to present, just for calls.  I used the filters to select the dates and "unclicked" data I did not want.I try clicking on "download" and nothing happens. What am I doing wrong?thanks

Jopiary by Great Neighbour / Super Voisin
  • 79 Views
  • 5 replies
  • 1 Bravos

3G to 4G service upgrade

I recently upgraded my 3G service to 4G (Feb16) and have not noticed a speed increase. Is there something I need to do on my phone? I have rebooted it.

WayneH by Great Neighbour / Super Voisin
  • 122 Views
  • 7 replies
  • 0 Bravos

stop auto payment

My subscription cycle is of 16feb and I have one public mobile subscription but my account got deducted 2nd time on 19feb which is not authorised by me. This also had happened last month and there wasnt an appropriate response from public mobile so i...

Jigaa by Good Citizen / Bon Citoyen
  • 81 Views
  • 3 replies
  • 0 Bravos

Esim won't download

Can't get my esim downloaded for pixel 3 not sure who to call about this. Tried Qr code but it didn't work.

Josh345 by Good Citizen / Bon Citoyen
  • 179 Views
  • 18 replies
  • 0 Bravos

multimedia

I can't send group texts and I can't send pictures via texts.  This just started 2 weeks ago.  I have always been able to send group texts and pictures before.

languagemaier by Great Neighbour / Super Voisin
  • 95 Views
  • 4 replies
  • 0 Bravos

Calls dropping regularly

Hello,My calls have been dropping consistently for the past few months. I'm always speaking to the same person (who is also a public mobile user) throughout the day and every call/session is dropped eventually- this occurs on a daily basis. One time,...

Public Mobile Promo Code or offers?

How often does Public Mobile give Promo Code or new discount offers?,I'm looking at the $29 for 20 GB package, but I need international S.M.S. as my nephew is in Singapore right and all he has is a crappy phone BlackBerry Storm that can only do SMS, ...

Subscription change

I just changed my subscription to the $15 plan, I bought a payment voucher and successfully added the nip, but I'm still unable to use my phone

Afeisha20 by Great Neighbour / Super Voisin
  • 69 Views
  • 1 replies
  • 0 Bravos

Add ons

Hi, I bought an add on (1GB) but when the data with my plan ran out, the add on never kicked in, so I had to buy it again. Was wondering if someone can help me get my money back because I don't see the 2GB in my Public Mobile account but I do see 2 t...

Oshann18 by Great Neighbour / Super Voisin
  • 129 Views
  • 5 replies
  • 0 Bravos

Texting

I recently set my friend up on Public Mobile.  He was given a temporary phone number before his was ported.  Now whenever he texts me and some of his other friends, the temporary phone number comes up, not his ported number.  I can set a text to his ...

Diabla by Great Neighbour / Super Voisin
  • 66 Views
  • 3 replies
  • 0 Bravos

Help porting number

Ive been trying to port my number and it says it failed, I keep trying to get through to cs_agent that my IMEI number is not wrong. I need to speak to someone on the phone, i think i am talking to a AI chatbot because it keeps asking me the same ques...

JerryCee by Great Neighbour / Super Voisin
  • 65 Views
  • 2 replies
  • 0 Bravos

Resolved! Unable to access voicemail

Hello,When I try to access my voicemail (by pushing "1"), the call drops and states "can't connect" and drops the call.  I have restarted my phone already.

SEESEE by Great Neighbour / Super Voisin
  • 127 Views
  • 6 replies
  • 1 Bravos

Some calls work others drop instantly

I have an iPhone 12 with an eSIM , Suddenly, I cannot call some numbers. Others still work, text and data work, Cannot seem to submit a ticket online. Tried forcing 3G data only and restarting phone, same issue. Tried turning cellular line off and th...

BenSS by Good Citizen / Bon Citoyen
  • 159 Views
  • 13 replies
  • 0 Bravos

Switching from iPhone to Samsung

Hi,My wife and I have iPhones and will be switching to Samsung soon. What do we do to keep our numbers and info on our SIM cards?We have physical SIM cards. If we use eSIM with the new Samsung, can we transfer data from our iPhone sim or do we have t...

ZSorcerer by Great Neighbour / Super Voisin
  • 133 Views
  • 4 replies
  • 1 Bravos
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