Community

Re: Anyone else get overcharged?

Am also being charged the additional $5, even though  I have changed to a 4G phone as per the PM texts received.  NOWHERE in their texts did PUBLIC MOBILE indicate that we now also need VoLTE compatibility.  What else is PM not disclosing in order to...

cancel my account

Good morning,I want to cancel my account and automatic payments. When I log in to my account, I get the following notice: “Resume Activation. Just one more step to go! Download the Public Mobile app to complete your account setup and activate your se...

Poor to no signal in Ontario

Hello,Just purchased public mobile 5G on an iphone 15 with sim card.First time connecting, listed 5G, then LTE, then 3G , most apps are timing out.Walk around home, flips connection 3G/LTE, always 1 bar, times out on almost everything.Reset network s...

Port over number did not work

HelloLast evening I tried to port over my number from Virgin, mobile to public mobile. I went from a physical virgin mobile SIM card to public mobile ESIM.I received the text by Virgin mobile asking me if I requested the transfer which I texted back ...

My data amount and usage

Hi there, I hhave a plan , or I thought I had a plan that gave me 65 GB of data. I was notified a couple of days ago that I was approaching that amount so I went into my rewards and bought 10 more GB's to allow me to make it to July 24th. When I sign...

Suddenly, the system shut down and payments are no longer possible

Urgent! The system suddenly crashed yesterday. All credit cards and debit cards failed to be bound. How can I recharge to restore the device and get it back online?What happened?

Not able to enter Promo Code when I renewed

My subscription expired. I renewed and I thought I was to receive 20% off if I selected a plan for $45/mo. I entered the promo code PMBM1525 and Public said it was no longer valid. The Chatbot said if my account was suspended I could enter it after m...

Self Serve Log-In

Good morning,I have the same problem. That's the way they work—deliberately.

temporary down for maintenance

just coincidently at  the exact sec im going to suspend my service, because i just spent the last 20 min monitoring activity on my accountbut the exact to the absolute exact second .....i cant do anything at all now 

Retrieve deleted voicemail

Anyone know if you can retrieve a voicemail deleted from over a year ago? Eeek. 

Wrong Add-on selected

Hello, I accidentally purchased the US Talk & Text add-on less than an hour ago. I have not used it because I'm still in Canada. Could you please cancel the add-on and refund the charge? Thank you.

Cannot get to chat

Hello there How can I get to chat with customer support person?thanks,..Val

Refund on plan

Hello,I purchased a plan thinking my plan expired, but later realized I logged in using a different email. I do not need the plan purchased on this email and would like to have it refunded. It has not been activated or used. Thanks,Dilini

Invalid phone number

I'm an existing customer.  Changing phone buying esim, when I try to transfer my phone number I am told invalid number. Had earlier ticket but csa stopped answering 

Re: Need costumer service

it is concerning getting a new pin for my account

activate

it keeps telling me to activate , i enter the sim card number and it says in

i subcribed to $20 4g 1gb and was charged $5 extra for 3g why

Hey Community Support, thanks for the help. Today I knew I was running late on my minutes, so though

I'd do a top-up (2:20pm) without using my phone (of course, I reset and turned off the phone). But when I go to use my phone, I'm told I have no minutes by the phone's automated system. I tried doing a live agent, but I don't have a specific #. I sav...

Cant send or receive text messages

I just switched from freedom mobile. Ported over old #, kept old samsung s21 and purchased and esim. Everything went fine can make and receive calls fine but cannot send or receive text messages. Tried all the resets and procedures but no help. Every...

Cannot Access Account

I opened a PM account for my daughter years ago and it is still active but we wanted to change the package but cannot remember email used. When I try to access account by entering cell number, we check any emails that we think was used but there is n...

Number porting failed and I was charged $39. Requesting for refund

Hi,Can you please help how can I request for refund as number wasn't ported and have paid for the subcription. 

Phone not working

I recently entered in a prepaid PIN, and within days I was told it was no good. I tried again today and it said my account was suspended. Please help!

Canada roaming

Does the 60GB plan include roaming all across Canada?

Public Mobile is comitting fraud which is illegal

Part 1 - Section 380 (1) of the Criminal Code of Canada prohibits fraud. The maximun penalty is 2 years in prison. Public Mobile committed the act of fraud in November 2025 when it failed to renew the $25 per 30 days plan. No corrective action by the...

Anyone else get overcharged?

I had a 3G plan and was overcharged for two months. At first they're explanation was due to my device not being VoLTE compatible (spoiler, my service is compatible), but now they have changed what they're saying; it's because my plan was a 3G plan. A...

Is anyone disappointed with latest offer to join Koodo?

For those who are trying much harder to buy Canadian (& avoid American made products), seeing this offer is disappointing. But then again, not very many Koodo offers can even come close to beating my current PM subscription. ---Public Mobile: Imagine...