Account got charged twice
After i switched my plan it took my payment for the old plan then charged me for my new one!
Forum Posts
no calls
All my incoming calls go directly to voice mail
Can initiate calls cannot receive
I have just switched to public mobile and i wish to retain my old number - a telus number originally - then switched to phone-go in waterloo. Now I wish to activate this number on Public Mobile. The instructions said to insert the old sim card - well...
resetting a password
i am trying to reset my fathers account. the password rest feature is non functioning: i submit acceptable passwords without error however next login attempt fails. this has looped on several attempts. what options do i have to get this fixed? can i ...
Resolved! No service
Travelled to Paris and noticed I do not have service.
Activation
I tried activating my PM sim on Thursday and received error code 837 However my cellular on phone shows it’s with Public Mobile. I can email and send some texts although other texts are “not delivered”. I haven’t been billed yet by public mobile. not...
Not capable to enter Return phone ticket
Not capable to enter Return phone ticket
Trying to leave public
So I'm trying to leave public to go to telus. When tells sent the request to port my number my phone went into SOS mode and won't receive anything. It's now been a day my temporary telus number works with my new telus sim but my public number (the on...
Resolved! Porting not complete after several days
Hello folks, seems as though the porting may not have completed after switching from Bell. It's been several days with being able to make calls but not receive calls or texts. Can you please send me the number I can call to trigger the porting proces...
Resolved! Way to cancel new plan
Hi there. Signed up fpr and new plan to up grade from an old one but hit sign up now instead of on next billing date. So I have been charged twice now in the last couple days for my phone bill and they don't retro pay you back the last bill. Is there...
Add On U.S. Roaming
I paid for 250 MB of U.S. Roaming on March 29th. Just received a text that I had used up 95%. Went on my account and the roaming add on has disappeared. Checked my data usage since March 29th and it adds up to 6.79 MB. What happened to my add on?
No add on uS roaming credited to my account
I purchased a 15 day US oaring package by redeeming points ( as i have done in the past. Despite receiving a confirmation email from public mobile my account has not been credited and I have no service. Tried to message agents but no response. What’s...
contact
I have spent hours on this website trying to find a way to speak to a customer service representative at Public Mobile. Someone please contact me.
Moto G Pure from Publicmobile store
Just a heads up. Do all the updates system and playstore and your apps over wifi without a sim card.6 plus reboots and and Moto G Pure upgrades to Android 12.Took the better part of a day and do it with on site supervision ie. manually restart the ph...
Porting question for weekends
Hey guys, I just helped a friend switch over to public and she ported her old number from Bell. Everything went smooth and her data and outgoing calls work but still no incoming calls or text message from Public saying porting was successful. We rest...
Account suspended - unable to make or receive calls
I woke up this morning and noticed that my data wasn't working, so I went into my account to see that everything was active. However, there's a problem: my account is actually suspended because I didn't get my comfort allowance (the money I get for l...
Im wondering why i cant add my minutes to my account
I'm just wondering why i cant add my minutes to my account on public mobile
8UV1 issues
Hi,I just found out today March 31st 2023, I can't dial mostly land lines without dialing 1 first. It was always area code 604 in Vancouver plus the phone number. Even a few days ago. However, when I call another cell it seems to have added the +1 in...
URGENT - Can't make or receive calls
I sent message regarding above to agents, no bother to reply. Switched off/on twice - not working. Reset network settings - not working.
Resolved! Cancelling promo text
Had a promo text come through and responded yes to the deal. Then went on to public mobile web site and found a better deal and signed up for it. will the promo text still take over on my net billing date or will the deal i signed up for online stay ...
Account
How to log into my account if I forgot log in information
Resolved! Unable to switch to plan described on website
Hi all, I'd like to switch to the $15 3G plan with unlimited Canada calls and text as seen on the website.On My Account, I can see the $15 3G plan but it has a limit of 100 minutes for Canada calls. Are existing customers unable to get the plan as de...
Resolved! Porting number
My friend didn’t porting number successful, how she can do it again?
Voicemail
I want to be able to see my voicemails on the app but when I open the app it says “call voicemail”. I restarted the network but still doesn’t work. So how can I fix this problem.
Accident wrong # for transfer and email
I was connecting my Sister and brother’s phone to public Mobile. Accidentally entered wrong number to transfer and put .ca instead of.com on email, for 1 phone .So now cannot sign onto account as it calls for second verification which sends code to e...
Online links not working
None of the online links from My Account page are working (i.e., Payments, Profile, Usage History, etc). I've been getting the error below for several weeks. The Go to My Account Page link on the error doesn't work either - only way to get back to My...
Resend port request to rogers
Hello, I gave confirmation to the port request from Rogers but they did not receive it. I need help porting my phone number over.
Can’t recive phone call
My friend joined PM yesterday, she can call my phone (PM) and recive my call, but she couldn’t call out the other provider’s phone call like Fido, help please
Mobile Data / Hotspot
My phone data still does not work but it Does provide data on Hotspot to my tablet!?I made changes to APN settings I found here in posts.Something is still not right?
