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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Text offer

I received a text message from Public Mobile for a 5G 60gb Canada,US,Mexico plan uograde for $34. Is this legitimate?

sale

I am enjoying using Public Mobile. Am I able to take advantage of the sale that is on this weekend - half the cost of what I pay?

eSIM cannot be activated

I have subscribed public mobile since this Saturaday noon, at first, everything's fine. But after I was notified to re-boot my phone, then my previous rogers eSim does not work anymore and the new eSim from public mobile failed to be installed, altho...

No response to ticket | Koodo Prepaid

I activated and got a temporary number from Public mobile last saturday. I was then told by chat support to send a ticket through private DM to CS_Agent in regards to transferring my number. I have not received a response since. From what I’ve read p...

Resolved! Number transfer issue from Fizz

Hi, I just subscribed to public mobile and tried to port out my number from Fizz. But I have a problem with the number transfer. The message I received from PM is that I entered an incorrect account number. How can I get this fixed? I submitted a tic...

Port request not sent to Freedom Mobile, how to get this done??

I purchased an esim and activated yesterday, BUT never received port authorization from Freedom Mobile, previous provider. I verified with Freedom that they never received any request to port from Public - how can I make this happen??Possible issue:...

Canada/US/Mexico plan

Hi, I just signed up and am reading all the terms and conditions (the little numbers - 16 of them) and have checked questions through the chat bot and in here but still am not sure about what is covered. Can someone, who has travelled and used PM ple...

US Roaming

Is U.S. roaming also included in this 50% promotional plan? I can use the same plan for data and call from US without any charges?

Porting issue and no cellular data after 48 hours

I attempted a manual port from koodo to PM, but it failed. Koodo said they already released my number. I opened a support ticket on Saturday, and it has not been addressed yet. I am unsure how to reach a Public Mobile agent for assistance. I am hopin...

help. cant receive call and send out messages

I transferred my number to Public yesterday from pc mobile and confirmed the number transfer.but it is not working. I called pc mobile and they said the transfer is not complete. and I have to contact publix mobile. Now my Public SIM can only make o...

Recently ported my sim to Public Mobile- ISSUES WITH RECEIVING TEXT CODES

I need help with receiving one time codes to my messages. I am not receiving any messages since i ported. I don’t see any customer service reaching out to me with an answer, not sure what is live chat supposed to be meant for when there is no one ava...

No Incoming calls and text messages

Hello I transferred my number from PC mobile to Public Mobile. The number got transferred, but only outgoing calls work & data sometimes. I am not able to receive calls or send and receive text messages. What can I do?

New PM customer, can call, text, but no data

Hi, I just joined PM on Saturday 24Jan2026 with 60G plan, I can call and text since Sunday, but no data at all. I transferred from Fido. Can anyone advise how to fix the issue?Thanks

Number Transfering Issue

I initiated transfer from fizz yesterday. I confirmed transfer with fizz. but i received "We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original ...

Waiting for 24 hours to port

Tried reporting manually, but the process failed. Raised a ticket on 25th June at 10:20 AM and it’s yet to be actioned. not sure how to reach the public mobile agents to help me. I hope they’re reading this message so that they can help me port into ...

Activation delay leads to limbo and another monthly charge with Koodo

I activated a new Public Mobile account yesterday morning and paid with my credit card. Then I waited nearly 24 hours, submitting several support tickets, to transfer my prepaid Koodo phone number to my phone. Finally, this morning I had a message fr...

Can't get my phone line to work

Internet worls. Cellphone line does not work. I am still using my old cell line esim. I can't get no answer or talk to anyone

why did I get charged for eSim activation fee?

Good morning, I got charged for $5.65 for eSim activation fee while I tried to activate my phone plan with Public Mobile last night? I spoke with a customer agent earlier this morning, he confirmed this is free of charge, and he suggested me to take ...

Subscribe

Isn't it time for us all to leave this stupid organization Public Mobile? Because I can't change my plan

Subscription raise in 4 years

Hi,I don't think my first post was published a couple of days ago, so I'm trying again!About three or four years ago, when I first chose my phone plan, I was paying $9.00/month. It was the cheapest subscription, and it was perfect for me, as I only n...

Number transfer and activation problem

I transferred my number to Public yesterday and confirmed the number transfer. My previous provider also confirmed it.Now my Public SIM can only make outgoing calls and use data. I cannot receive calls or send/receive texts at all, and I never receiv...

When can i get a response from customer care

What is the timeline to get an answer from customer care on the ticket

No Response to Support Ticket Submitted Two Days Ago

I submitted a ticket two days ago to request a follow-up, but I haven’t been contacted by any staff yet. What can i do?

Resolved! $5 rebate for 3 months

Got a text couple weeks ago offering $5 per month rebate for 3 months. App said it was activated but today charged full regular amount. WTH?

my service is not working even though I paid

I recently attempted to transfer my number to Public Mobile, and the eSim activation was successful. However, due to a misunderstanding, I added my daughter's number to the account, which has caused both of our numbers to be unusable. Continuing the ...

Payment

Hi!I find that public momile charded me 2 times for junuary???

cs_agent no response

sent 3 messages to cs_agent over last 2 days, but untill now there's no resply yet. I heard someone said usually they reply quickly within one hour or 2-4 hours, but why I still can't hear anything from them yet?

No service unregistered Sim

Help

Missed confirmation

I recently ported my number to PM I did not see that the confirmation message to approve the number transfer and now I can not receive any message or phone call. My old SIM doesn't work or my new sim.How do I get PM to initiate the transfer again? A...

FIZZ PORT ISSUE

I tried porting from fizz I answered their text message to authorize the number transfer I even called them to confirm.They said it’s blocked from PM side I only have data working but no text or phone calls. Issue started yesterday 10pm est

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