Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,Why has my bill increased by $8.40 since May 2024? It was $33.60 before May and has increased to $42 since.I didn't change the subscription to cause the increase. I have changed it today, July 26 2024, to make it more affordable as previously.I ...
Why is it so hard to get online to make a payment. I struggle everytime. Like today it says this sight not available.
I accidentally paid for two public mobiles and wondering if I can cancel the wrong one and get a refund?
I have just arrived from Denmark, and am trying to set up a new account with public mobile, but I am unable to download the app as it says it’s not available in my region (although I have just changed my region from Denmark to Canada). Can I activate...
I really need help,Very frustrated with not getting or sending messages
My daughter lost her phone, which I pay for, and I can't get passed the 2 step verification ( her phone number) to setup the new phone and Sim. What's my solution?
Hi there, I’m currently in US and have the US Canada plan. I can’t seem to make calls out to Canada or US. Data plan works. is there any settings that I have to change? thanks.
I took this screenshot when i switched to this plan, but in the app when im looking at my plan the “and unlimited data at a reduced speed” suddenly dosnt appear? Ive used 80% of my data and i still have 14 days. Just want to make sure im not out and ...
i cannt get my esim to work i dont know why or what to do ?
I have been enjoying my plan for around a year now I love how affordable it is but after a recent move I have been stuck with a non functional phone because I do not have service and public mobile won’t let you use wifi calling for whatever reason bu...
Is there any way to confirm a Telus landline number can be ported to PM ? I tried with another provider and discovered after SIM and airtime purchases that they couldn't do it (despite promising they could initially)Can a single phone/account have tw...
I’m currently Fido user and want to switch to Public Mobile. I have SIM card for Fido number and just wondering which option I should select either eSIM or I already have a SIM card.
I was trying to help my Mother update her credit card expiry date. I was using the website on Chrome in windows 10. I never saw a way to edit the credit card so I re-entered the credit card with the new expiry date gave me an error message. So I paid...
Just ported from Koodo today. Can receive calls. No sms in or out. No data. No outgoing calls. Eversafe can't send me confirmation codes.
I got my teen a simple package with a e-SIM thinking it would work but his phone is too old (mine previously). I just bought a regular SIM at Telus, it's now in the phone, but when I try to activate the package, Public Mobile keeps on telling me that...
https://www.telus.com/en/bc/outagesThere is an Outage for:Jasper, ABThe Outage Includes:TELUS Optik TVTELUS InternetHome Phone911 Home PhonePik TVMobile - DataMobile - VoiceMobile - TextsAs there is a roaring fire within the area, there have been inf...
Will it be possible to cancel my plan during the pre-activation phase, I won't be able to receive the sim card in time and the post office will just send it back.
Subscribed today for $15, no data plan, & shortly afterwards, decided I should just pay the extra $5 for 2GB data, a subscription offer that ends today, 25 July 2024. However, since I haven't received my SIM yet, it seems haven't finished my registr...
No ESim, no barcode for ESim, can’t access account since can’t receive OTP on old number
Used an eSIM card to transfer my number from Bell. No calls or messages can go out, I thought it was supposed to be instant. It’s been 3 hours.
I typed in the wrong number to port over - how do I fix this?
1. I scanned the QR code and followed the steps to install the eSIM profile on my iphone. After that i rec'd a text message from Fido to confirm if i wanted to port the number. I replied yes.2. Then i removed Fido sim card from the tray3. I did this ...
I hope you can help me, I have had my phone number with public mobile for about three years, I do not have access to the email account or my account number anymore, I have been buying cars at the gas station to keep using my phone plan, I would like ...
Hello! I am just wondering if there was a blog here that has used or like new phones/refurbished for sale?
Data fields are locked out. I am trying to make an initial registration payment
A few years ago when I signed up for the public mobile account, I used an old university email address which I no longer have access. As I forgot my password for the public mobile account I need to reset it. Since I don’t have access to my university...
My friend used my code during sign up with Public and it doesn't seem to have registered on my account. How can one check to see if the referral code worked? Noting I have referred a friend in the past and it activated with no issues.
I have reached my maximum data limit of 50GB. I should have unlimited data at slower speeds but unfortunately PM has cut off my data altogether.Please help.
All of a sudden it says my subscription ended…I checked my bank visa payment was getting authorized but I went on pm site to do it manually….now the original payment has been posted but it does not show it was applied on pm…can someone explain never ...
Hello, I'm thinking of switching to Public Mobile, however I'm wondering if you have an unlimited talk/text plan that covers Canada the USA and Mexico?
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