Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My wife and I have separate Public Mobile (PM) accounts/numbers. Until recently I am pretty sure we also had separate PM Rewards accounts. However, today I went into my rewards account and checked my rewards balance. I then logged out and went into...
Hello,I need to suspend my account for 90 days, I accessed today to my account to do this, but the payment was done today, I am away and will not use the service this month, and I was wondering if you would consider making a refund for this months p...
Just portted my 6 years old phone number to another carrier.I have referred 6 or 7 ppl to PM and get rewarded in old reward system.Right now, I think it is not worthy any more to stay with PM.Thank you, PM. You did a good job, nice network coverage a...
Hi, I have renewed my subscription, and the payment went through twice. The amount of 44.80 CAD was processed twice.
Hi there,I hope this message finds you well.I received the message saying I used 75% of my data every month when I absolutely have a lot of data left.Please calibrate my notify system so it won't cause false alarm. Thank you
Do you need to have roaming turned on the phone?
Hi there,I have full bars of 5g service showing on my phone. I am streaming content from YouTube at 720p and every day I try it continues to buffer for 2 seconds every 10-15 secs of playback. I tried pausing and letting it load but that doesn't see...
Hi There,If I change my subscription now, will it affect my renewal date? For example, if I change my plan on January 9, 2025, and my original renewal date is the 15th of each month, will my next renewal date move to the 9th of the following month?Th...
Is there a way to have a caller unblocked? My phone randomly blocked one of my Doctors offices numbers from being able to contact me, it just goes straight to my voicemail everytime they try to call. Even though I've been in contact with them in the...
Hi there - I was referred to PM by an individual and when signing up used his/her referral code. Is there a way for me to stop him/her receiving rewards off of me moving forward? Context: have since split with individual and would prefer that he/she ...
I have 500 min international ld add on on my account but I am unable to call out for ld call, is there something I have to do to enable ld, or only certain countries that are elgible?
Hello, I change from kodoo to PM this Sunday. I could phone my voicemail on Sunday no problem, I even set it up.Today(Thursday) I wanted to make a phone call but it was impossible. I can't receive any call either or call my voice mail. Texting works ...
I used to be able to get 250MB or 1Gig of US data as an add-on for $10 or $15. Now I can only find $30 that includes data with Talk & Text. I really only need data.Did they get rid of those plans?
With a CANADA-US-MEXICO plan, does that mean I can just take my phone across the boarder and continue to use it as I would in Canada?
I was looking for a new number going from St. John’s, NL to Halifax, NS, but was hoping to get a number with a (902) area code. All I see is (782), though I refreshed the list reveal dozen times. Is it possible to request a (902) number through suppo...
When I click on the home screen to open the app, all I get is a black screen. Why won’t the app open? Nor does it open from the App Store (iPhone).
can anyone confirm actually seeing giftcards / payment vouchers in Toronto / GTA -- preferably in North York, or York Region. I regularly buy my PM giftcards from Longos, but can't find them anymore.i looked at the new list of locations (https://www....
Today I have changed my phone and I was trying to transfer my e SIM card but was unable to do it so what to know how to do it in a new phone
New phone, new SIM; when does the SIM get inserted into phone after I was forced to select a new number?
How do I update my credit card information?
Hello,I currently have an account with Bell that has two phone numbers, one is mine and the other belongs to my partner who is still paying her phone off. If I transfer my phone number will it only remove my number from the account and leave hers unt...
Hello , I have 2 numbers on my name.One is with Public mobile and one is with Rogers. For Rogers I am in contract.I want to swap numbers without impacting accounts. Don't want to disturb current plans or accounts.Is it possible, if yes how ?Before - ...
I helped a family member change their phone number and account from Rogers to PM a few days ago. We ported the number, We answered "yes" to the rogers text message when we received it, everything worked for a few days. And today his phone stopped wo...
Just changed to a new subscription of $29 ULCWUS by instant payment on January 5th 2026 when the public mobile is about to automatically charges based on previous subscription of $25 ULCW. However, to my great surprise, I found today the public mobil...
Yesterday,I received an SMS from my previous provider to cancel and I confirmed yes yet when I contacted them today they said I was still connected to their service and that my number had not been transferred.
Hi everyone,My iPhone 15 Pro Max was stolen while traveling (Tulum, Mexico). My Public Mobile service is eSIM only (no physical SIM). Since the theft, I’ve received unauthorized password reset attempts (e.g., Instagram), so I’m worried someone is try...
Hello, I have a new phone and it did it with the old one. I can hear people of, but they keep hearing me cut in and out
Hello,I am trying change the card my payments are on. The website says it's down for maintenance:From March 4th 10:00 PM EST (7:00 PM PST) to March 5th 9:30 AM EST (6:30 AM PST) new plan purchases, activations, and account changes will be temporarily...
Hello,I am porting my number from Bell to Public Mobile.Bell has already released my number.I never received or scanned an eSIM QR code.My line has no service.Please issue a new eSIM QR code and complete the port.
