Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hello, this is my son‘s phone, and I wish to purchase a $20 a month subscription for him with this phone number please. I saw that there was a special on for this $20 a month plan, perhaps for a back-to-school special, please advise. We are already a...
I have e-sim that was transferred from my old number. I cannot receive voicemail nor access voicemail. Play back of voicemail always says "you have no messages" but I know some people left messages
I trying to call Pakistan but it is not connecting .. although I have 1000 min to make international call .. and Pakistan is included in making international calls from Canada using public mobile . Please guide how to resolve it .
Yesterday, I changed my cellphone planI paid the money too, but I can’t use my phone data right now
I am on the same boat since teo days ago.. regretting switching from bell to save few bucks!
I changed my provider from freedom to public and freedom already sent me email of cancellation of service .. but in my phone setting - > sim -> primary cellular shows freedom . I didn’t make any call .. almost 10 hrs gone to do transfer of phone
Got to the last step of the number transfer/activation process and got an error message saying that it couldn't be completed. Tried reaching out to a chat agent and I didn't get a response at multiple times of day. Tried submitting a ticket on differ...
I have two daughters, one already has a phone with public mobile. I purchased a 2nd eSIM for my younger daughter not realizing I can't have two under one account therefore it transferred my oldest daughters phone number to my younger. The only way ...
How can I get a new QR code to transfer my account to my new phone . When I chatted with the AI agent, it told me to purchase an eSIM and said that I would receive the QR code by email.I purchased the eSIM twice. The first time, it was installed on...
My eSIM didn’t activate properly and I I can’t use the QR code to get it to reinstall. It simply gives me an error and getting help is pretty much impossible.
My subscription is up for renewal soon, can I have the same plan I currently have?
https://mobilesyrup.com/2026/08/18/virgin-plus-ending-prepaid-service-january-2027/Virgin Plus ending Prepaid , but instead of giving them choice to go to Lucky, Virgin Plus Prepaid subscribers are forced to change to Virgin Plus PostpaidGiven that ...
Hi,Can you remove this 3G Usage Price Increase 5$?
Why can’t I see any plans for under 35$ anymore
HiI need to use a physical SIM but had to sign up with an eSIM. How do I switch from an eSIM to a SIM? That is, what are the instructions for the change? I've already ordered the SIM. Thanks.
I just received my new number and I tried to activate the line but it is still not activated
How can I receive my account number
Hello,I’m writing because I recently switched to another mobile provider. My current Public Mobile billing cycle was on day 18 of 30 when I completed the transfer.I understand that Public Mobile operates on a prepaid model, but I would still like to ...
I just joined PM. My subscription plan is $24-4gb. Under change subscription, there are offer $24-8gb and $25-10gb. Which should I go for ? OR I should wait for better one?
Hi - I tried to change from physical sim to esim but was told to do so via app as the only option. But after i logged in your app, I was asked to do two factor authentication again via message. I didn’t receive the message and there’s no other option...
Can a CS_Agent contact me please?
I just purchased a Public Mobile plan. I tried activating and I see this in my Settings. What could be the issue here?
Why i am i on the 45$/mth plan when i had agree for 25$/th plan in along time thats fraud i never authorized it and public mobile put me on 45$ plan without my consent i never gave authorization to use my credit card or was never on auto roll i alw...
Hello, it is happening more often for the last few days. I restarted the phone few times. I can't make a call or message neither send it. Please solve this issue Thank youAzza
Hi, I need a customer support agent to cancel my subscription and account. I have never activated my eSIM but have already paid. I am unable to submit a support ticket as my account requires me to activate first and I am not going to activate my eSIM...
So, I've been dealing with some serious spam call issues as of lately. It's almost non-stop. Thankfully, there's been update to the phone app by google on the Pixel 10 Pro, where A.I. will now auto answer, feed them (the caller) a recording and tak...
Call Forwarding ONLY when unavailable or Airplane Mode is NOT working. - I have already tried the call forwarding when unavailable on Android (No Success) - Have already tried Public Mobile's "How to Set Up Call Forwarding" at https://www.publicmobil...
How do i access eSim activation number
i cant remember my password, I cant reset my password with my email which resets to the phone that was stolen.i cant contact public mobile to cancel my phone and limit fraud because they are completely negligent to their customers. Im not surprised ...
