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Will my plan work in Europe

Changing payment info

How do I change payment info?   I want to use a different card  moving forward and it won't let me 

Data and Texting Does Not Work

Hi Public Moble,My data and texting does not work. Can you fix them please?Warm regards,Nancy

Data usage notification doesn't match usage history

Data usage doesn't add up. I have 105GB/month 5G plan; current cycle is June 28-July 28, 2026. I've received 611 text notifications that I've used 95% of my data. Subscription Usage on the website shows 100.45GB/105GB used. However, when I view Usage...

I lost my phone i bought a new phone i just want my active number back i need my phone number please

Lost my phone my number is still active i need my number for the new phone 

Cancel subscription

I would like to cancel my service ???

Obercharge montly payment

Please refund my 1 month I pay the plan bank automatic deductiions

10 GB one-time data bonus on 90-day plan

Hi,I received a text message with a code for a 10GB data bonus, however it does not work when trying to apply to my  account. I believe it's likely because I'm on a 90-day plan. Is there any solution to this?Thanks!

iWatch

Did you get answers? 

How can I get incoming call history from 2025?

When I go into history is is only going back 2 months and I need to access April, 2025

Voicemail Password - Can't Reset

Hello there,My voicemail is stuck in an invalid entry loop. I have already tried resetting the password via my online account Profile tab, but the system continues to say 'invalid entry' to every clean code entered (like 4815). I can't get a temporar...

My phone isn’t working and I need help

Switched from virgin and this plan won’t allow me to receive calls or texts need help asap

Hello, I need to change my plan for cheaper I already have with same email address but won't let pl

New Sim card

I lost my SIM card and bought a new one. As I sign in to my account, it would send me a 6 digit numbers but I couldn't see it.  Would you send the numbers to my email address ?

Calls

Hello! I can't call anyone, the phone call drops just without connection. Could you please help?

Can't access my account online, although my account is active and service working.

I need to change my mode of payment from Debit to credit. I am trying to sign in to my account online but it takes me to the activation page. I do not want to activate my service as it is already active. Can't access my account online. The only optio...

Get my old number possible?

Can I get my old number? I recently went to PC Mobile and, after a fiasco, they gave me a new number, but I'd really prefer my old one.It's 902-224-xxxx. PC Mobile eventually said they couldn't get a number in that exchange. How can I find out if Pub...

3G $5 charge

I am being charged an extra $5 this month for 3G but I have a Samsung phone that is 4G, so why the charge?

Need to cancel my account

Can not sign in

Good day,My daughter is having trouble signing into her account.  She can not remember what email she used when she originally created her account. Also her phone number is saying it is not related to an active account.  How is she able to sign in wh...

Issue with U.S. Roaming Add-on Showing Incompatible Data Add-on

@Add-ons @plans I purchased the Unlimited U.S. Talk, Text and 5GB Data Bundle (15 days) for my upcoming trip to the USA.However, when I check my Public Mobile account, it shows Incompatible data add-on" under the U.S. Roaming – 5GB Data section.I'm t...

Re: Payment failed

Why can’t I use a different card to pay? 

account add on balances

I changed my subscription from a legacy 4G no-data plan to a 4G 25 GB plan. Prior to the change, my account had substantial remaining balances on both my Canada-wide calling minute add-on and my U.S. calling minute add-on. After the plan change, thes...

Cancel Add-On Payment

I was trying to enter the PROMO CODE and by mistake processed a payment of $25 for that 10GB as the process was confusing. Please cancel the $25 add-on and keep the promotional code. I do not wish to pay the extra $25.

Need new eSIM but cant log in

I recently upgraded my phone with Telus to a new iPhone 17 Pro and I had a Public Mobile eSIM for my business phone. When I transferred my data to the new phone from the old it wouldn’t let me transfer my Public Mobile eSIM to my new phone and becaus...

Message and iMessage

I recently switched four phone numbers to Public Mobile. On two phones, messages are not working, and I am unable to send or receive messages. What could be the cause of this issue?If I cannot get help, I will have to change provider again.

Need help with eSIM activation using a Payment Voucher

Hello, I am a new customer trying to activate a new eSIM line to get a Canadian phone number. Unfortunately, the system rejects my international credit card, so I cannot complete the sign-up process on the app.I have already purchased a $50 CAD Publi...