Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just signed up to a plan the offered free eSIM. The only way to complete the sign up was to purchase an eSIM. why was I charged?
Was the free hp laptop a scam
Outgoing calls work, incoming do not. Confirm that my telephone number is fully ported in the NPAC database and that inbound routing has been updated across all carriers?” Escalate to your porting team asap
I have the same issue on my sons phone paid for this monthly subscription and hasn’t been able to transfer
How do I report spoofing to Public Mobile?
I need help with my account. I am not able to receive calls. Please help?
I put minutes on my phone and it's not working. I've been with public for years and my phone isn't locked
Hello, bit if a weird one here but I can only currently call the Canadian CIBC/TD help numbers when I am in the states. I work daily in the states that’s why I opted for the 50$ CAN US MEXICO plan but everytime I try to call them from my home in Cana...
I have a new iPhone 17, only supports eSIM and when trying to activate my new eSIM, the app is telling me it is not compatible. I do have an active eSIM on the phone and I am looking to add a 2nd eSIM so that I have two lines. My current phone is w...
Hi, I need to activate my sim and transfer my number from virgin mobile (xx-xxx-xxxx).I could not activate my public mobile sim ( xxxxx xxxxx xxxxxx ). could you help?
I have just subscribed on your web page, I am able to login on your web page but not able to login on the mobile app to complete my subscription and select a eSIM number. Could it be that your mobile app needs sometime to get my credentials from your...
Does public mobile have any unlimited plans?
I was recently unexpectedly deployed and won't be back for 7 months. Now that I'm out of the country my Public Mobile SIM can't connect and I can't accept the porting request to transfer my number to a parking service. Is there another way to authori...
I have two phones on my account. I managed to get one phone reactivated after my phones were disconnected due to a problem with automatic payments (caused by unauthorized transactions and the bank placing a hold on my credit card while they investig...
I had zero success navigating Public Mobile support. Attempting to understand why some callers are receiving a message that my number is not in service when called. Ultimately goal is to investigate if reported concerns (which I did have privilege ...
Hello, Apparently, my account was deactivated because there was no payment coming in. I tried to reactivate it with a new card, but then it wouldn't accept my SIM card number. So instead, I chose an e-SIM, but now I can't transfer my old number to th...
On November 11 I received a text from Public Mobile offering me an upgrade to 60gb Canada-us-Mexico plan with 500 international minutes for 34$ which is what I had been paying for 50gb Canada and USA only. I replied yes as it had more data and inclu...
I received a text telling me that autopsy didn't work on Dec 4Checked my bank account money was withdrawn.what's going on???
i want to update my address and it says Invalid address
I logged on to cancel my subscription after I was charged $22.60 for a service I no longer use. Can you please help me, there is no control of my account when i log in
I can't give you my account number since I cannot log in successfully because my simcard didn't arrive yet. For me and my husband we subscribed for $45 100GB and we bought simcard kast November 28, 2025 and we pay for each $xx total of $xxxemail add...
Me and my husband subscribed a $45 for 100GB and we bought a simcard but until now it didn't arrive yet.
Can't dial any toll free numbers in Canada
My old number was 647 xxx xxxx how do I get it back? I have an esim
Good morning !!I sent a request for help, since I was triple billed and only received a credit for one of the overbilled MRC.How do I check if this was addressed in the last few weeks? Or find a reply ?I greatly appreciate your help !!!
I subscribed and followed the transferring step on 01-Dec. including request to Koodo: Koodo message: We received a request to transfer ###-###-#### to Public Mobile. To approve this request, please reply "Yes". If you did not request this transfer,...
i have an iphone with E-SIM and all worked well for a year now. last night suddenly switched to SOS. turned to airplane mode, turned it off and still shows SOS. when i turned it back on saw it said no SIM. ....dont know what changed/happened. How do ...
I was charged twice for usa travel plan-$30 and $40. Please can you cancel the $40 usa travel charge as I only need 1 plan
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