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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1679 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3428 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32719 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44391 Views
  • 182 replies
  • 30 Bravos

Is Network Down?

Hello all,I'm checking to see why following Samsung's latest software update I am not able to make any calls out - even though everything else is fine (i.e., sim card is fine, account is fine, no software blocks or flight mode are on, access to netwo...

ScottPM by Great Neighbour / Super Voisin
  • 85 Views
  • 7 replies
  • 0 Bravos

Resolved! Cell service

There is no cell service in Peterborough and surrounding areas any one else loosing it Text messages working it says not registered on network 

porcupine by Model Citizen / Citoyen Modèle
  • 64 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't send or receive sms

Hi , i recently open a new account and transferred my number to it 12hours ago. But now I can't receive or sent sms . When I send it seems that it did send but it's not delivered and if someone sends me I don't receive.  I checked the message center ...

fmroue by Good Citizen / Bon Citoyen
  • 152 Views
  • 11 replies
  • 0 Bravos

Need to cancel credit card for former foster child's account

We had a foster child. We purchased a phone plan for her to allow independence. The accounts are registered to her email and her phone number. She has left our geographic region and we can't sign in to change account information. How can we remove ou...

Graceface by Great Neighbour / Super Voisin
  • 76 Views
  • 3 replies
  • 0 Bravos

Log in and IEMI

i made an account for my boyfriend and accidentally activated the E sim on my phone, than deleted it. i now believe the IEMI for the phone number is now my phone, but i do not have the number connected to this phone no longer and i cannot log in to p...

jo181 by Great Neighbour / Super Voisin
  • 28 Views
  • 2 replies
  • 0 Bravos

Unable to login to account

It gives an error. “Something went wrong. Please try again later” this is been happening for the past few weeks

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RaviBhatu by Great Neighbour / Super Voisin
  • 40 Views
  • 2 replies
  • 0 Bravos

Resolved! Confusion about "Hero Int Text (30-Day)" ??

Hi there,The (very basic) plan that I'm on has "Hero Int Text (30-Day)" on it. I haven't had reason to use it before but family will be travelling in Europe, so I'm wanting to understand what this means now, since I'm not seeing a clear description o...

BradL2 by Good Citizen / Bon Citoyen
  • 91 Views
  • 8 replies
  • 0 Bravos

No MyReferral earned

Hi,My gf used my code a couple of months ago, she's still with Public, I did not get 1 point per month so far and I don't think she got the $10 credit either. Is there a link I can submit a ticket to Public or the agent going to read this article and...

DannyKi by Great Neighbour / Super Voisin
  • 60 Views
  • 4 replies
  • 0 Bravos

Iphone14 esim

I have tried to use the Esim feature but it says my device is not compatible when I saw that iphone14 is compatible. Im trying to DK ut another way but I don’t know where I can find the QR code for the Esim outside of trying to do it through the pm a...

Deemobile by Great Neighbour / Super Voisin
  • 39 Views
  • 1 replies
  • 0 Bravos

Re: Cannot receive/send texts after transferring to PM

@OP: did you ever get this resolved? Just ported over a family member's number from Fido earlier today (~3ish hours ago). Phone calls in/out are fine, data works as expected. But SMS (including the ones from Eversafe) are not coming in, nor going out...

jay5201314 by Great Neighbour / Super Voisin
  • 54 Views
  • 2 replies
  • 0 Bravos

Signal in Manitoba

Over the past few days I've had bad reception, in Winnipeg, I've always had 5G. My phone still shows 5G but is very slow, doesn't load, videos will freeze halfway through. Not what I'm used to. Has something changed recently in Winnipeg and surroundi...

Tara000 by Great Neighbour / Super Voisin
  • 65 Views
  • 2 replies
  • 0 Bravos

Subscription not Activated

Hi, I am new to PM, I just purchased an plan of 29/Month when I arrived at last step to chose number after choosing number it is showing subscription not activated error, if there’s any solution please help me out.

Harit by Good Citizen / Bon Citoyen
  • 170 Views
  • 19 replies
  • 0 Bravos

question

Buenas noches, me llamó un concejal para decirme que debido a los problemas que nos hemos encontrado en los últimos días, recibiremos una indemnización. Me gustaría confirmar directamente con usted si esto es cierto. Su nombre es xxxxxxxxxxxxxxxx  y ...

Esim Replacement

My son was playing with my phone is there any way of retrieving the esim or so I have to buy new 

James161722 by Good Citizen / Bon Citoyen
  • 47 Views
  • 2 replies
  • 0 Bravos

Phone issues

I just switched to Public Mobile.  I remove my sim card since I now have esim. When I call, a message shows up and ask if I want use the remaining phone line that I have. If I don’t, the calls fail. I can’t either receive text messages. When my text ...

LucB2025 by Great Neighbour / Super Voisin
  • 62 Views
  • 4 replies
  • 0 Bravos

Refer a Friend

Last year I used to be able to see the numbers of people I had referred. Can not find anywhere to do it now.Has this been removed

Panorama by Good Citizen / Bon Citoyen
  • 114 Views
  • 7 replies
  • 0 Bravos

Resolved! URGENT PUK number needed

I have a ticket number and have been waiting nearly 24 hours with not access to my phone.  How do I get someone to help me????   

Shawnce by Good Citizen / Bon Citoyen
  • 115 Views
  • 7 replies
  • 0 Bravos

Urgent: SMS Not Working After Number Transfer from Fizz

Hi everyone,I recently transferred my number from Fizz to Public Mobile. Initially, I had an issue with incoming calls, but that has since been resolved. My data and voice calls are working fine, but now SMS has stopped working completely—I can't sen...

thbueno by Great Neighbour / Super Voisin
  • 47 Views
  • 1 replies
  • 0 Bravos

Port number failed - number no longer "valid"

I decided to subscribe to Public Mobile after having left some time ago due to issues with my phone service. I requested an sim and went through all steps to port my number from Telus. The transfer failed for some unknown reason on the last step. I a...

Ariana2 by Good Citizen / Bon Citoyen
  • 132 Views
  • 12 replies
  • 0 Bravos

Not registered on network

I might be done with Public Mobile before I even start.I received my SIM, activated using the app and selected a number. However, I now just get the error message "Not registered on the network", when I try to use the phone.I have tried using it on 3...

Ryderglobal by Good Citizen / Bon Citoyen
  • 131 Views
  • 15 replies
  • 0 Bravos
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