Community

How to forward my PM number to another Canadian nunber

I need to do this so all calls will automatically be forwarded without any assistance. Let us use the example number, 1.800.555.1212 Thanks.

Can not find $40 plan that I have for my wife's phone

I am unable to find the 40 dollar plan with 100 GB that I currently have on my phone for my wife's phone 

I forgot the email i used to create account

Data not working.. Did all steps recommended

My data not working.. Did all steps recommended by the support bot. This has happened before and my data needed to be reset on the Public system. Help?

SIM card activation

I can't do nothing with public mobile App. It is Catching breath. So far it doing that 2 days. I want to activate SIM card.

Sim Card Puk Issue

Hello my phone is requesting puk number

Reclaiming the number used in the past

Would like to get back the mobile number I have used in the past

View past bills

Hello.  I just left public mobile, my account number was 10000004127482I need to access reciepts from January until May of 2026 and can't find them.Can you please provide these?  Let me know if yuo need any more information from me.Thank you.

Cannot find a way to redeem my points. Need help!

Transfer and very bad services

My number transfer to Fizz cannot be completed because I never received the authorization SMS from Public Mobile.My Public Mobile eSIM never activated correctly, so I could not receive texts on that line.Could you please manually approve or release m...

Subscription change

id like to go to a lower plan since I no longer need as much data. On public mobiles main page there are plans for 20/30/35 dollars, but on my own account I can only pay more and not less and downgrading my plan isn't an option. It feels highly manip...

No service after change number

HelloI got no service after change my number.  How can I go back to my old number since both number does not work.

new data plan not activating

My new 100GB data plan did not activate on May 20/26 when I paid for it May 19/26 - why did this happen

I purchased plan over 3 weeks ago and 3 ESIMS and my phone is still not activating

So not only is the ticket request page down... and from reading thru this forum has been for literally months now and will not allow you to create a ticket as the button at bottom when all information is greyed out and cant move past it. But also kin...

Please make call control

I’m tired of spam callers. 

Sending text messages

I have a plan that includes unlimited messaging in Mexico.  Do I need to turn data roaming on to send a text message?  

Problem

I am currently not able to send SMS text messages from my phone and I need this fixed please

4G 5G

PM IS AVOIDING MY QUESTIONS. when I first bought a cheap package I don’t recall seeing it was only 4G but my my understanding from talking to Telus employee trying to get my back that was PM was ONLY 4G& that was why so cheap. My iPhone at the time w...

Delay receiving text messages

My brother-in-law doesn't receive text messages from me right away. The last message took almost 4.5 hours to receive from me.Both of us are subscribed to Public Mobile. His phone is a Samsung Galaxy S23 Ultra & mine a Samsung Galaxy S25 Ultra. He th...

Request Refund of US Roaming

Hi there,I want to request a refund of US roaming I paid on April 24, 2026. I was not able to connect to the data.Thank you.

New email

New email with old number

Calls I receive go straight to voicemail,

Most of the time calls do not come thru but go straight to voicemail. I have hardly used data and have canada/US/Mexico plan. I play telephone tag with a lot of doctors and physio therapists. And friends who live invwashinton state.Why don't I receiv...

I have switched from freedom mobile to public mobile. I can no longer send photos or texts. I'm usin

How are the taxes calculated?

Two years ago we moved from Ontario to Alberta.I only noticed today that we are still paying HST (13%) instead of only GST (5%) as it should be for an Alberta resident.Is it realated with the fact we kept our old Ontario phone numbers?Thank you in ad...

from PM to Koodo bk to PM STILL NO SERVICE HELP

Please anyone I’m literally begging explain to me like I’m 5 how to make my phone work again I’ve tried everything! I’ve done all the troubleshooting I’ve contacted Koodo to manually do the port request since I don’t have service, I’ve literally been...

How did so much data get used from May 1 to May 18th

Hi, I am normally on WiFi when using data.I was in AZ from April 24th - May 10th. I bought 5 GB for $30 roaming for talk, text and date while in Arizona, of which I barely used any.I only have 2.10 GB a month. So, being in the USA for 15 days, mostly...

Money back

If money was already taken and no service is being provided. I want my money back.