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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Long distance minutes

Where can I find the long distance minutes on my account?

Resolved! How can I check if my phone can use the sim card

Hi I'm from China, using a phone called OPPO FIND X8, the IMEI is IMEI1: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxWhere can I check if my phone can use the sim card? Or if it can't be used, can I get a refund if the sim card is delivered already?

Comment on roaming

Was just in Mexico, and because I see a lot of posts regarding roaming, I wanted to leave a comment about it. It couldn't have been simpler. Turned on roaming, restarted phone and it worked flawlessly. Didn't have to mess around with any settings aft...

Unable to get any help

My mother is without phone service right now, regardless of the fact she has paid for it.She signed up for public mobile (with my assistance) and during the esim activation process it failed.We cannot get any support because she cannot login because ...

Porting #

Trying to find xxxxxxxxxxxxxxx that was ported from Bell today this afternoon Bell can’t find it or Telus I need somebody to call me xxxxxxxxxxxxxxx ASAP

Resolved! subscription, cc auto-pay, but no service this month

I have a credit card attached to my subscription and it is supposed to auto pay. But it didn't last billing cycle and I don't know why.

Iphone saying No Sim with sim card inserted.

I went on vacation to Mexico for 3 months. I suspended my service and did unsuspend it before the 90 days were up. I used a Mexican sim card in Mexico for the 3 months no problem. When I got back to Canada I unsuspended my PM account and paid for the...

Call from a US phone to a Public mobile phone with US addon

Hi, Have a public mobile phone with US addon (514-XXX XXXX) and wondering if someone with a US provider phone calls me within the US, is it considered a long distance call for the US caller ?

Resolved! I have no network so I cant make phone calls I want a ticket

I need a ticket. I have tried to get one via the robot but I have been unable to get one. How do i get a ticket so I can ask a human to fix the problem that I cant make phone calls from my phone?

sim card locked

I need to get PUK for unlock sim card.

incoming SMS

Is there any way possible to see the text that was sent to me on Jan 31, 2025 from xxxxxxxxxxxxxxxxxxxxxxxMuch appreciated,xxxxxxxxxxxxxxxxx

New Transfer

I just switched to Public. I did all the steps and Public said it’s all done. I responded to my prior carrier with a Yes. However I don’t have phone capability yet? Help.

Resolved! Activating Sim

Hi Community I am really struggling right now to activate the sim. I bought the basic plan about 5 days ago and have not been able to use the phone -- except when inside wifi space. I opted for the free esim, then got a message that in order to ac...

Email associated with account

I don’t know what email is associated with my phone number how do I change it or find it? Whenever I do the recovering I’m not getting the email.

Resolved! My SIM card is locked and I need a PUK NUMBER Please provide

My SIM card is locked and I need a PUK NUMBER Please provide

No network for phone calls

Hi there, I cannot make phone calls on my phone. It says no network I can still text. What should I do to fix this problem?Thank you

Port in progress URGENT

Need to speak to live agent regarding port in progress

Data in the UK

How do I get data while in the Uk

need to speak to live agent

Voicemail notifications

I'm new to Public Mobile and have noted that, unlike my previous provider, I don't receive a text notifying me that I have a voicemail. Is this possible with PM and, if so, how do I set it up. Thanks in advance.

Umidigi g100a

Hey everyone Wanted to post her to confirm before purchase. I'm thinking about buying a umidigi g100A as a bridge phone before I decide on something more pricey.Can anyone confirm if it's usable on Public Mobile network? I know the 5G seems to be not...

Insufficient funds text when I have paid

I've received an insufficient funds text but I paid via 611 (and have a receipt in my account). Was this sent in error?

Phone and account have been locked - High Important!!!!

Hello,I have received 3 messages from Eversafe last night, but those action were not done by myself. And this morning, I found out that my phone can't not be used, neither out nor in. The signal bar is empty. Also, I can't login my account by my emai...

Resolved! LOGIN PROBLEM

Hi when I am login it shows activate my sim card as i have already activated and I can't find my account details etc ???

Slow data stream ing Ottawa west

Anyone in the Ottawa west area been experiencing slower than normal data streaming? I have 40g 5G plan. And am well below my cap.

I need to port my phone number but i dont want to loose my account

Hello, I want to port my current phone number to an online service, but i dont want to loose my account and my loyalty with PM, how can i go about that? i need to get a new number after porting. Regards,

Do you need to bring your own phone to public?

New here. Do you need to bring your own phone to public? If yes, any suggestions on where best to bring a phone for low/no cost?

Cant log in

Hi. I’m frustrated. My cc that normally auto pays was compromised so I cancelled the card. My payment didn’t go thru with PM, now I have no service. trying to log in but I’m not getting email verification code & it says all my log in credentials 1) a...

Can not make calls

SpoilerWhy can’t I make or receive calls? Why is there no number you can call and talk to a human? Why can’t I make or receive calls? Why is there no number you can call and talk to a human?

Phone Number hacked

I need to contact an agent because my phone is hacked.