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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Old number

Can I get my old number back? I am unable to access apps due to two factor authentication linked to my old number.

Cannot Port Number over from Public Mobile to Rogers

I texted back YES when receiving the text to port my number, it still has not worked. That was done at 7pm yesterday.

No calli g or gps

It renewed today but days the client is not available when people try to call meAnd no gpsChecked VoLTE and roaming and still nothing. Baad timing

Relocating to UK - looking to retain access to current number

I'm moving permanently to the UK in July and would like to retain access to my 416 cell number for 6 months.I don't have the option to leave my public mobile sim in a phone in Canada and forward calls/SMS after I leave.Are there options other than tr...

PORTING MY NUMBER

I’m still with my original provider

Recovering Old Phone Number

My phone was stolen and my Public Mobile line was recently disconnected. I need to recover the same phone number to receive SMS for account verification for WhatsApp. Please let me know if the number is still recoverable and how to reactivate it with...

Forbidden A1 forever, I cannot login whatsoever

I have not been able to login for 2 months and always getting Forbidden A1 on all kinds of devices and networks and browsers. I also reset passwords many times. This is way too UNACCEPTABLE

CAN NOT CANCEL SUBSCRIPTION! WILL NOT ACCEPT EMAIL!

I HAVE HAD ABSOLUTEY NO SUCCESS N CANCELING MY SUBSCRIPTION! NO REAL SUPPORT EXCEPT A BOT ASKING ME TO RESET PASSWORD! PASSWORD HAS BEEN RESET BUT IT WILL NOT ACCEPT ANY OF MY EMAILS!

Resolved! New subscription on existing plan

How can I take advantage of subscribing for a boxing week deal, and keep My number etc,that end on Jan 5th, when my existing plan is in effect and next payment due till mid January?

QRcode

Can you send me a QR code for my account as it didn’t transfer from my old phone to my new iPhone 17

I'm moving to India

I'm moving to India, can I keep my phone number, but pause the billing cycle until I come back?

Porting from public mobile to freedom mobile

Hello, I am trying to port a number from public to freedom and got the text for porting and answered YES but it did not work.could someone help me with this ?

I can’t send or receive SMS

I’m using a Public Mobile eSIM on an iPhone. Calls work, but I cannot receive SMS. SMS/MMS is not provisioned on my eSIM after port-in. Please reprovision my SMS.

How to cancel plan?

I’m stuck in a log in loop. I get a message asking to finish activation. I’ve been charged monthly for services I haven’t used. I can’t log in to disable auto pay. How do I connect with an agent? I need to cancel asap!

Account issue cant access the account or my e sim

I switched yesterday from koodo to public mobile, i got the message on my phone from koodo saying public wants to activate the number i have and i replied YES. after that my public mobile app glitched and i wasnt able to get either my account infroma...

Resolved! Lost Phone Inquiry

Hb1

Why am I getting this error code and am unable to complete my call?

Hi

Hi I would like to talk to someone about porting my public mobile number to virgin mobile what is the phone number that I can call to talk to someone about this

I purchased a 300 International Long distance calls

I paid $15 inorder to make calls to Egypt and the service is not working , I need to place gbe calls or add the amount to my account

Unable to send SMS

I’m unable to port back to Bell.When I receive message from Customer care, I’m unable to Reply YES to that message. “Unable to deliver” error.iMessages all good.simple text sms problem.

Account access

How do I sign into my account? I suppose my account has been registered in the past, however I no longer have access to that information. When I attempt to create an account, by using my SIM or my phone number, an error message appears stating that ...

Esim issue

Hello,I wanted to activate pub’ic mobile-transfer from Telus. I put the esim that Telus esim was at. I activated Public and paid for it but it says that esim can not be activated. What do I do? Thanks!

Resolved! Service doesn't work

Yesterday I joined Public mobile. I was given a new number. After I got it, I saw an option to switch to my old number. So, I did. I followed the steps, and got an email from my old provider that transfer is approved. Then I got an email from Pu...

US roaming calls not working.

I have a Samsung galaxy note 10+ and have a US/MEX data roaming plan. I am in the US now and cannot get any calls in or out.Everything else works incl txt, data.What am I going wrong?

Porting a number

There was an error in the account number that I was porting overhow do I send the correct one

Resolved! Help Retrieving an old number which is still available

Hi, I'd be extremely grateful if I could get support in retrieving an old public mobile number. I was out of the country for several months and had my previous account deactivated as a result; I've since reactivated a new sim as of today; dialed my p...

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