@mary_1950 wrote:
My sim card needs to be replaced as it will not work in any phone I try it in. So from my account I tried to order a new sim card. BUT it will not take my address even when I cut and paste it off my profile. It says invalid address. The address on my profile has a Box # and my street address. I've tried to change my profile omitting the Box# but no matter how I try to put my address down it still says invalid address even in my profile. I think I need someone from Public mobile to help me.!!!
Another option @mary_1950 that hasn't been said yet is... does your phone accept eSIM? If so, you can also purchase an eSIM via the app. It depends on your phone itself if it accepts eSIM. You may wish to look into that.
