Community

Text messages not working

I joined PM today and transported my number from FIDO. I received notification it was successful, but I am not able to send or receive SMS messages (iMessages are fine) on my iPad. Did I miss something in set up to allow sharing? I recall something a...

Plan

Hi seen there a better plan and I can't seem to get someone to help me get it and it ends today 

New plan

Hey Public Mobile - why can't I have this plan? I've been loyal for years and would really like to make the switch. Do I really need to cancel, port to a new carrier, and then come back to get your offers? Would be swell if you could hook me up with ...

Number transfer

I bought a sim card, but my last carrier was phone box. I want to port my number in your app, but I can't find the phone box option.

Reach a retention specialist

I have a plan and I have seen a better plan for less money that I want to switch to but cannot get it to accept

Service

Every time I want to write a text a text box pops up « MMS messaging requires your phone number Press settings to go to phone settings and enter your phone number « when I enter the phone number it won’t save it -can you help?

Porting from another carrier didn't complete. I can make calls but not receive them

I received a confirmation text from my carrier and replied to it, but it didn't seem to work because a few days later I realized I couldn't receive phone calls.I have since cancelled that membership because I believed that my phone was working. I cou...

Why is my signal strength so poor on my new iPhone 16

My sim was mailed to the wrong address, how do I update it and get a new one

Locked out

I have been locked out of my account.  My phone service isn't working as I believe I didn't update a credit card change. I cant request a ticket. How do I update my banking info if I cant access my account?Thanks, 

Why was I charged a 25 dollar top up fee on Dec 30?

Change plan on renewal problem

On March 15 I changed my subscription on renewal date which is today March 17. I have auto payment set up on my CCard but today  my account is on hold and wants me to pay for the old subscription to resume my account. Not sure what to do I just want ...

Re: Want to pay early

this is stupid. why not let me pay early which is like 30$ for 60gb of data or literally 20$ for 1h 

Cannot make phone calls after I transferred my number from Fido

I transferred my number from Fido to Public today, and I activated my number successfully on Mar.17th, 2025, 10:40am Vancouver time. Unfortunately, my phone couldn't make a phone call and couldn't receive any phone calls after almost 4 hours activati...

In Mexico - outgoing texts free?

Hi there. I'm in Mexico and confused as to whether incoming AND outgoing texts are free. My plan says Canada wide calling etc and International texts/images Does that include incoming and outgoing texts from Mexico to Canada? 

Porting number

Hello, I'm having trouble accessing my Public Mobile account and need assistance transferring my phone number to Rogers. My old phone with an eSIM stopped working, and I'm unable to complete the transfer.Can someone please help me resolve this issue?...

Phone not accepting code from public mobile

I just set up with Public Mobile but to access full service, Public Mobile has to send the 6 didgit code to put in my phone. They supposedly send it but my phone doesn't receive it. I have a Google Pixel 6. Anyone able to help? Thank you!

@links to Members

I am stuck on Activation .: trouble downloading eSIM. Have tried scanning the QR Code in the email but it is still not working.

Asking me to pick a number, but I have an active public mobile account.

Hello! I’m trying to change to the 5g plans they’re offering now, but when I try to log into my app it’s asking me to select a phone number but I’ve already been texting and using my phone number for over a year? It won’t let me skip this, is this so...

How can I cancel the service?!

I created a ticket to cancel my SIM card delivery and plan as well, but no one replied!!! Can I talk to a real agent please? 

Calling while in the US

Gives message "no mobile network available 

Add a new line

I have an account with you and need to create an additional account to move my other number from another carrier to a new phone . I already found a new plan in public mobile for this new line. Please help me.

your service sucks

Hi, Your service sucks, I cant call in, I cant speak to a real agent on the chatbx  & it directs me here. I cant log in either. I have switched to a different phone company 5 days in, as my service did not work at all, nor could I log in, find a phon...

Data

Why is data used when I am on wifi 99% time

subscription questions

Is it true that I can stop my subscription for up to 90 days without losing my number? If I renew my subscription before the 90 days ends,will my new subscription start on the date that I subscript or  back to my original subscription date when I sig...

Home Phone Port Request March 06

Requested home phone to be ported to PM.  Need to know what is happening.  This is supporting an 80 senior and the landline has become deactivated.

travel to Belize

What roaming package will cover me for 2 weeks in Belize?

Subscriber deceased

How do I cancel a subscription when the subscriber is deceased?