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Looking at coming over....but with a OnePlus

Hey gang,After a lot of years on my current phone, I'm looking at something new (trying not to be limited to Samsung, Apple or Google products)...and I see OnePlus is back in the performance / flagship phone game (the 12 is great, the 13 looks to be ...

Activation issue

My number has been ported out from chatr, and i was provided a temporary number from public mobile which is active. How do i start using my original number now? 

5G internet plan with 4G cellphone

Hello , I am new to public mobile . I recently transferred bought a 5G data plan , and my number is finally transferred to the SIM card but I can’t connect the internet . I am wondering if it’s because I need a 5G cellphone to access 5G internet ? Th...

TRANSFER SERVICE WEEKS AFTER THOUGHT IT HAD BEEN DONE

Switched to Public Mobile in October and it appears after getting a $112 bill from previous carrier Bell that there was an error in transferring service. eSIM has been downloaded. Went to iPhone store yesterday and they removed physical Bell SIM card...

just Unconditional call forwarding works, others say: connection problem or invalid MMI code

Hi,I can only set unconditional call forwarding using *21*number#,I need to set Not Reachable call forwarding using *62*number#.when I dial it it says; connection problem or invalid MMI code.My Volte is enabled and I'm using Galaxy S22 Ultra. Any sug...

other

Hey fellas,  any luck making my phone work?  It still has the wrong phone number; I still can't send or receive SMS/MMS. Will I be getting a credit for the days I can't use the phone?  All I need are the instructions. edited by computergeek541:  Ther...

Receive calls and SMS in overseas

I’m vacationing in Hong Kong and I cannot receive any incoming calls and SMS to my Public mobile number, any idea how to activate this service?

Cs

Cs agent won't reply @CS_Agent Has left me without a phone all morning when my bill paid, and didn't renew on the app. I am missing so many important calls, i went to tellus and they couldn't help.What kind of customer service is this? Why couldn't t...

how can I get a refund for a double payment?

I changed my plan, but I didn't get a refund for the previously paid amount.

Not receiving certain calls

I have had an issue for some time now. Certain calls are not going through to my phone. However when I test it with the person, it does go through. Then, when they try to call me another time, it doesn't work. It has also been happening with my tele ...

No History of activity prior to November 29 & no Loyalty/Referral rewards being applied

Something seems to have happened to my account on November 29. There is no usage history prior to that date. My account billing history is no longer showing any discounts applied to my monthly bill. Have been a PM customer since 2019. How do I get th...

Remove Credit Card Info

Hello AllHow can I remove my credit card info?Thanks

Transfer number not working

Transfer not working@ CS_Agent 

Esim and province

I am trying to set up, and so far there is no option for esim and it won’t accept my province even though all my information is in bc.. thanks 

Province doesn’t match in sign in

I have tried signing in at the very beginning of signing up and my province doesn’t match so it won’t let me in. But actually it does match every single one of my devices and phone numbers so I don’t know what to do.

Text is not working and can’t call any contects

we just joined Public Mobility yesterday and now our text messages and calling contacts are not working

Billing

Should I be getting a monthly invoice and how/where is it sent?

Struggling to sign into my account.

Hello, I am unable to sign into my account to pay for my plan. I recently changed credit cards and so needed to change the information on my account however the page would not let me sign in. It told me that I had the wrong email which was weird beca...

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