Urgent: SMS Not Working After Number Transfer from Fizz

[thbueno]

Hi everyone,

I recently transferred my number from Fizz to Public Mobile. Initially, I had an issue with incoming calls, but that has since been resolved. My data and voice calls are working fine, but now SMS has stopped working completely—I can't send or receive texts.

This is an urgent issue because I am unable to receive MFA (multi-factor authentication) codes, including those from the Canada Revenue Agency (CRA), which prevents me from accessing important services.

I've tried restarting my phone and checking my settings, but the issue persists. Has anyone experienced this before, or can Public Mobile support assist with resolving this quickly?
@CS_Agent
@

[funpig1]

@thbueno 

You need to send a private message to the customer agent. Include your account number and the last four digits of your credit card in your private message in order to reduce delay. Good luck. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437