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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! account number

Where is my account number?

Resolved! Can’t Access Account

Hi,I have made a payment through voucher and now it’s still showing my services are suspended and now i can’t login to public mobile. It is saying you are not authorized due to security reasons.

Resolved! internet problem

Internet problem in my area, many times I can't access the internet on my phone even though I have 5G, I can't open pages or Facebook. I have a Samsung S25 Ultra.

Transfer number

When I try to transfer my PM phone number to my new phone the PM website and app say it is not a valid Canadian phone number.

Error in transferring number now no cell service

Hi there,I switched to Public and in the waiting period to transfer over my phone number a message popped up saying “error in transferring number “ and now I have no cell service.please help.Emily

Resolved! Returning Canadian needs a data plan for three

I will be returning to Canada in mid-June and need to set up data for three adults. My daughter, lives in Toronto, has a data plan under my cousin's family plan. She will be moving out and must continue using her phone number with a new plan, under ...

Resolved! Reverting a phone number transfer

I tried to port my old number to Public Mobile (which failed/is stuck since my older number didn't have an active plan). Now my Public Mobile account/app shows that old phone number. But now I don’t want the old phone number anymore and just want to ...

Resolved! Porting Problem

Hello community, please help its been twelve hours since I ported my number from Chatr to Public Mobile. I responded "Yes" to sms when asked to approve the transfer by Chatr. Why is it taking this long? I created a Public Mobile account already. Th...

New account activation

I am trying to login to my new account for the first time. I just activated the sim card. I get the 2FA notification that an sms message will be sent to my current phone number but I am not receiving any sms. I don't think the sms is working?

Made payment to account with a discontinued phone number by mistake

A few months ago, I changed my phone number. Today, I logged in to the account with that old number by mistake. I made a payment to change the type of subscription to the old number instead of my current (new) one. How can I get that payment refun...

I want to reduce the number of rings before voicemail

Help! Fix IMEI number

I am trying to port my phone number. I registered an account with Public but missed one digit on my IMEI number. I don't know how to get this fixed. Can someone help me???

Locked out of my account and number not being transferred

I signed up for Public Mobile and transferred my number from Bell to Public Mobile from e-SIM to e-SIM, but the request was cancelled, and without the number being transferred, I can't receive the code to verify Ever Safe ID. It's such a mess, especi...

Resolved! I lost my phone and can't login to public mobile account without 2 factor authentication

I lost my phone and can't login to public mobile account without 2 factor authentication. I also can't change the shaw email linked to my public mobile account because shaw webmail doesn't work anymore. Please help.

Can't login to account have had for several years

Why, when I login to the public mobile account that I have had for several years, it just wants me to finish activating the account? I have an account and the phone number still works.

Resolved! old Huawei phone cannot receive 6-digit code to confirm transfer of telephone number from Telus

my old Huawei TEXT function has crashed and the whole system is crashing. I have a hard SIM card in a iPhone12 but cannot transfer phone number because Huawei cannot receive 6-digit code to confirm the transfer from Telus to Public - HELP

Just bought plan, activated, no service. Can't receive sms code

HiI just bought a plan, and it was successfully activated and I got emails confirming my new phone number that I selected and that it's all good to go.After payment completed, last instruction was to go download the app and activate the SIM and compl...

Using US credit card

The online form to change payment method or add a card will not accept my US credit card. I remember this happening when I first signed up for this account. This is my only credit card...what do I do?

Get refund

Hi, i just replaced my simcard because its not working, can i refund my payment for buying a new sim card, because the person who sell me the simcard told me that i can refund my payment.Thanks you,

wrong name on outgoing caller ID

Two people that I called for the first time today ( I am not in their contact lists) told me that my caller ID name is completely different to my actual name. The name that apparently appears as my caller ID is actually one of my friends (one of my ...

DELETE ACCOUNT NOW

I just bought a plan, your sim card activation failed, but guess what, when I attempt to log into my app, it is sending 2 step auth to my phone, which doesn't exist. And I am stuck here, cant log into the account to chat with an agent, no numbers to ...

Calling issues

Changed subscription to 4 g plan. Hasn't kicked in. Can't call out. No calls in!HELP!

Angry frustrated customer

I cannot access my sons account with the email, it keeps trying to get me set up a new subscription, which I am sure I will have to pay for again so I won't do that. Phone number has been activated since December 2022. I am having no luck at all wit...

Referral code change possible? If so, without affecting current points?

Hi, I am asking for a friend who wishes to change the referral code. Thank you!

Link to members Not activated?

Hey … sorry but I’m the farthest thing a computer geek .. never own one … I’m barely figuring on how to communicate on here!!. Truly just want to give up an let them have my money an go else where but I am also not a quitter… Is there not a way to so...

SMS NOT WORKING

Just switched to PM. Can't received nor send SMS. Phone works but phone messages not coming in. Switched to old SIM card provider .. all messages are there. How long do I have to wait?

Subscription plan change

Hi!I just changed my subscription, but since the Start on next renewal date button didn't work, I used the Start now button. Will my account be credited with what I had already payed for the previous plan? It goes without saying that it should. Any s...

I made a payment but it is not applied to my account. What can I do?

Anyone had this issue before? I started my subscription this morning but the payment was not applied to my account. My account is now suspended. What can I do?

Resolved! Can't see my subscription

When I log in, my current subscription can't be found. I'm trying to change to the current Canada-wide $29 subscription, but I have no guarantee that my old subscription will stop because I can't see it. Help!

refund

how do I get a refund? they never send a code to confirm setup so the plan is useless/worthless

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