csa

[monkeym]

trying to pay my bill and cant get into my accounts

[monkeym]

i did submit a ticket but havent gotten back any response, its been so many hours.

[Yummy]

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@hairbag1 wrote:

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@BKNS27 wrote:

@monkeym 

You will need the help from a CS_Agent by clicking on the Chat icon and type in Submit a Ticket to connect with an agent.

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OP says they can't get in to their account so not able to use chat icon. The only option is to DM  customer support.

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CHAT option is available in Community only as I know... So as long as Anybody can post here they should be able to use chatbot and open a ticket.

[hairbag1]

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@BKNS27 wrote:

@monkeym 

You will need the help from a CS_Agent by clicking on the Chat icon and type in Submit a Ticket to connect with an agent.

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OP says they can't get in to their account so not able to use chat icon. The only option is to DM  customer support.

[BKNS27]

@monkeym 

You will need the help from a CS_Agent by clicking on the Chat icon and type in Submit a Ticket to connect with an agent.

[Yummy]

Use computer, try incognito mode, clear cache... Refresh page few times...

Agents do NOT monitor this forum nor accept instructions here.

[hairbag1]

@monkeym 

get payment voucher at Shell gas , London Drugs or Walmart..then dial 611 to load them to your account for plan renewal. Deal with payment issues with Customer Support later.

added...use the link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437