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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28921 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40758 Views
  • 185 replies
  • 29 Bravos

how to add funds to my PM?

Can someone help me by telling me how to add funds to my PM? I need to do it to change my plan immediately I asked an agent but am still waiting for an answer.

yen by Great Citizen / Super Citoyen
  • 446 Views
  • 4 replies
  • 0 Bravos

How to make sure plans changes

I went an changed my plan and it did show an now lookin it has no changed of plan . It was the the 5g of 50gb of data for $ 34. It was to change on jan 12

Mckrob by Good Citizen / Bon Citoyen
  • 620 Views
  • 6 replies
  • 0 Bravos

Retail Locations for Vouchers

Hi! I am in the Maritimes but unsure where I can purchase PM vouchers? I only see them at Shoppers Drug Mart. Is there a link to the current locations? I'd prefer grocery stores, I've checked at our local Atlantic Superstore and Sobeys but nothing to...

Jessica1892 by Great Neighbour / Super Voisin
  • 986 Views
  • 5 replies
  • 0 Bravos

Re Scam Texts

I have noticed that I am regularly getting scam texts.  I was wondering what Telus/CRTC is doing to prevent this.  Thank you.

Spiritmale1 by Great Neighbour / Super Voisin
  • 366 Views
  • 2 replies
  • 0 Bravos

Resolved! International calling, roaming

I'm a bit fuzzy on cell phone roaming. Public doesn't offer any roaming packages for Europe, and I think this means that it just isn't possible to make and receive calls and text messages while in Europe, right? ( a roaming package isn't just to save...

publicsteve1 by Good Citizen / Bon Citoyen
  • 765 Views
  • 3 replies
  • 1 Bravos

New customer

Hello, I just switched to Public and oh my, it's very different here. I won't get into details as I'm sure you've heard it all  before. Here are my questions:1) I could have sworn I was offered a 3-month subscription, but it looks like I am only bein...

Resolved! Change subscription

There is no option to change my current 3G subscription to 4G or 5G. This seems only available for "New Subscription" at least on my account. 

Mogi1 by Good Citizen / Bon Citoyen
  • 656 Views
  • 5 replies
  • 0 Bravos

i can't get the 6# confirmation code. No cell signal.

when i use the phone app, the phone app tries to send a 6digit code to the phone # but the # doesn't work. the cell signal to public mobile isn't there. it says unregistered sim. available networks are public mobile, rogers, home, bell. when i go int...

brucewayne9 by Good Citizen / Bon Citoyen
  • 851 Views
  • 7 replies
  • 1 Bravos

Issues processing payment

Please I need some help, my subscription is on hold, money is in the account but it says issues with processing 

Susiecue by Great Neighbour / Super Voisin
  • 475 Views
  • 4 replies
  • 0 Bravos

Cancel or Port Out the service after a week?

I just changed to PM a weeks ago but my condo cannot received lot of time. So I need to port out to other carrier because I could get the signal before start to use PM. I've prepaid the first month already. I want to know if I can get back the refund...

jycmh by Great Neighbour / Super Voisin
  • 803 Views
  • 8 replies
  • 0 Bravos

Accidentlly Subscripted add-on by points

A few days ago, I accidentally subscripted a 3G-US roaming add-on for 15 days by points. I didn't use any data on this add-on. Now, there are 7 days left. Can I get the points back or change to another add-on? Can any customer support or technician s...

Pingtian by Good Citizen / Bon Citoyen
  • 386 Views
  • 3 replies
  • 0 Bravos

I want to cancel my account

Hi there I have just created an account and have made payment but it won’t let me into my account and would like to cancel.

Brodownski by Great Neighbour / Super Voisin
  • 234 Views
  • 1 replies
  • 0 Bravos

Resolved! Change plan ?

I am an OG PM customer...on a 3 month prepaid plan with $21 in rewards!If I manage to get CS to ok a switch to the $34 50gb 5g plan will my rewards to gone?  Anyway I can retain my rewards and not switch to public points but get a better plan?

CBrooke by Great Neighbour / Super Voisin
  • 699 Views
  • 7 replies
  • 0 Bravos

Resolved! Credit

I used my friend 's code  not received $10 credit 

MICHIGAN90 by Great Neighbour / Super Voisin
  • 254 Views
  • 1 replies
  • 0 Bravos

Resolved! Mobile plan setup with galaxy watch

Hi there, I was trying to setup mobile plan on my galaxy watch 5, but it is having an issue for adding or managing watch on my plan.

yuvrajkalsi by Great Neighbour / Super Voisin
  • 503 Views
  • 1 replies
  • 0 Bravos

Refund on prepaid amount

My credit card was charged November 27, 2023 to prepay for November 29 to December 28, 2023. I, however, changed my provider to Koodo December 01, 2023.I have been unable to access my Public Mobile online account and have been unable to know when and...

Kdip by Great Neighbour / Super Voisin
  • 350 Views
  • 2 replies
  • 0 Bravos

Resolved! Refferal

I referred my code to friend. Didn’t receive the text. What should I do?

Resolved! No text received

I am porting my son’s number to public mobile. Last step, we didn’t receive text to complete access . Help please 

Landline can not call in my new transferred phone number

I had transferred my phone number from FIDO yesterday. The activation seems not bad. I can use my new phone number to call and receive phone call from mobile phone provider. But when I try to use my landline to call my cellphone number. It failed. An...

XO2024 by Great Neighbour / Super Voisin
  • 567 Views
  • 5 replies
  • 0 Bravos

Number Transfer delayed

I tried to port my number from Chatr wireless to Public mobile. my phone has two imei numbers. my chatr sim was in slot 2. imei 1 was  given to make the number transfer request. now i put the  sim in right place slot 1. i want to refresh the number t...

Tharsikan by Great Neighbour / Super Voisin
  • 274 Views
  • 2 replies
  • 0 Bravos

Swapping esim to another device.

Hi I have purchased an esim on my android but I would like to swap it to my iphone is that possible? If so how exactly would I go about doing that?

Duse by Great Neighbour / Super Voisin
  • 439 Views
  • 4 replies
  • 0 Bravos

Why is nothing working when it comes to support????

I have spent 2 very frustrating hours trying to figure out how to submit a ticket since the responses from the CS via messages were less than helpful.Every time in the chat bot it gives the link to the ticket this is what it says on the page:OOPS! WE...

Ange12 by Good Citizen / Bon Citoyen
  • 1723 Views
  • 24 replies
  • 1 Bravos

Upgraded offers

Hi,since I've purchased my plan, I see that the later plans offer more data (50gb) for the same price.  Since I haven't activated my plan, is it possible to receive the upgraded data in place of my original 30gb plan?Thanks!

BLEE by Great Neighbour / Super Voisin
  • 331 Views
  • 1 replies
  • 0 Bravos

Subscription not activated

So while trying to setup my mothers phone I made a mistake using the new Simcard number instead of the old. Now the app is stuck on step 6 of 6 saying subscription not activated. I cannot go back only options are to log out or Get Support. While tryi...

RBrat by Great Neighbour / Super Voisin
  • 495 Views
  • 5 replies
  • 0 Bravos

Add-on not working

Hi , I can see the payment is done in the app, but the add on for additional 1G data doesn’t work 

Yawen by Great Neighbour / Super Voisin
  • 369 Views
  • 3 replies
  • 0 Bravos

Cannot cancel my plan

Hello,I recently switched to Virgin. To do that, I wait till my subscription with Public Mobile (PM) expires so there is no overlap of service with Virgin. However, I was unaware that I needed PM to approve the switch request. So I have to reactivate...

minhle by Great Neighbour / Super Voisin
  • 693 Views
  • 8 replies
  • 0 Bravos

Resolved! Esim or Physical Sim in a New Device

Hey all,I've been using an esim for the last six months or so and am going to be upgrading my phone soon. Looks like I can buy a new esim or physical sim for the new phone and the transfer process is similar. Any recommendations? Anyone made this tra...

TrevorF1980 by Good Citizen / Bon Citoyen
  • 1191 Views
  • 10 replies
  • 0 Bravos
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