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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Samsung Galaxy A5 (2017) not receiving calls or texts

Hello,I've been a customer for over 5 years and I've finally encountered a problem that needs solving.I have a Samsung Galaxy A5 (2017) and its not receiving calls or texts. I'm able to call and text others though. Data works.I've tried restarting my...

Resolved! Changing phone number

Hi ,i am a new subscriber ,and i do i keep my existing phone number ?

Data STILL not working, have troubelshooted, even paid for more data. Still no resolve.

Hello, I"d really appreciate some help getting the data to work on my phone. I Have been with public mobile a while and never had issues pop up until now. Currently on the basic plan with 250mb, however the data was never working. 3G or 5G would pop...

Add on 100 minutes long distance problem

Hi I have a problem regarding an ADD on which I have just paid right now. This ADD on is 100 minutes Philippines long distance. I'm here right now in the Philippines and I'm trying to call my friend in Ontario Canada but I can't contact him . Theres ...

Account issue

Hi,Im just wonder wyy my plan not work in US. Last time I switch my plan to US-Canada for every 3 months. Now I'm in US and it doesnt work. Thanks

Getting past eversafe OTP sign in

Hi!I lost my phone in the ocean the other day, recovered it but its wrecked. I have bought a new phone, and a new simcard, but I cannot access my public mobile account because the OTP keeps attempting to send the sign in code to my phone number. Ther...

New s24 esim activation

Hi. I have a s22, and it is eSIM. I have my new s24, and i want to switch to it. But, during the process, the new s24 asks for either a SIM card or a QR code for new esim. I try to purchase new eSIM from public, but it tells me to download the app, w...

GOING TO THE USA...NEED TALK, TEXT AND DATA

Hi,I'm heading to the USA, and need Talk, Text and Data. I have done this in the past but have had problems after 15 days while trying to renew for another 15 days. Have things improved?Should I get the ADD-ON the night before we leave Canada for the...

going to Mexico, How do I recieve calls and texts?

I know PM doesn't have roaming in Mexico.I am ok with buying a local sim. How do set things up so I can still recieve calls and texts to my PM number?Is it even possible?

APN locked, greyed out

I cannot edit the APN on my Asus Zenfone 3 (Android) because the menu is locked (by Public Mobile?) so I cannot make the changes your recent email require.Please advise.

Data not working

My data is not working although I haven’t used up even half yet. What is going on??

SIM CARD

HELLO! I ORDERED A NEW SIM CARD ON THE 24TH.. I NEVER GOT A RECEIPT IN MY EMAIL ABOUT IT THO? BUT WHEN I LOG ON TO PUBLIC MOBILE IT SAYS " YOUR SIM CARD IS ON ITS WAY" ALSO.. I NEVER PUT IN A ADDRESS SO I AM WONDERING WHERE IT WILL BE DELIVERED TOO? ...

Need help opening ticket/porting in from Koodo

Good evening, I've been trying to open a ticket to start the process to port in my number from Koodo Prepaid, but the site the bot directs me to keeps giving a 404 error, meaning I can't open a ticket. The next thing it mentioned was trying to tag CS...

I My number cannot receive calls or text

I My number can make calls but it cannot receive them, neither calls nor texts. I already tried to put my sim card in another device and the problem was the same

Payments

Please someone helpI must change payment info for 2 accounts for which we no longer have email addresses it would be so helpful to speak with someone

Resolved! cancel

I have been trying to cancel my account for over a month. The chatbot says to go to unsubscribe but there is no unsubcribe as it says I am not subscribed and I have not credit card registered. By I keep getting charged each month. This is such a sc...

Since when does PM throttle YouTube?

Why is PM throttling YouTube now? I'm getting 7.5 Mbps from youtube when I have a 5G plan. On VPN I get over 100. What the heck is going on? You need to stop this as it's not right. I'm paying for my data and I'm not allowed to use it however I want?...

Process payment

I'm trying to change my subscription and to pay with my debit Visa and the payment won't process

Avtivation

Good afternoon I need help activating my public mobile voucher

No longer have access to email address

The email address I used to open my account is no longer available and now I cannot access my account. My credit card on file will be expiring soon and I need to update that information.

How do I unlock my sim

I having trouble getting a ticket been trying for three days an my SIM card is locked

Phone compatibility with flip mobile phone for seniors

Can I use Artfone 4G unlocked flip mobile phone for public mobile plan?

Sim card

Hi, I want to add another old fashioned phone to receive calls as my current phone number. Do I have to switch the SIM card? Can I apply an E SIM card which has my active SIM card information to use?

Did not get my loyalty discount applied to my last bill

My bill is usually $21.28 after loyalty discount and taxes. My Jan 21 bill was $28, however. Why was my loyalty discount not applied? It's not shown in the payment history as a separate item like it is for every preceding month.

Payment

My credit card info is up to date. Please reactivate account.

how to activate with without a cc

I have a voucher I dont have a cc. and I have a sim card already

Data not working

Hello,I purchased a Public Mobile Service a couple weeks ago and I've noticed that my Data on the service is not working though I am able to make calls and uses SMS.Thank you,Krzysztof

old number

I have a temporary number, when do i get my old number back ?

How come I don’t see many options to change my plan

I have a friend on PM with the $25 3G plan and she wants to upgrade, the only option is for the $50 and 40GB plan, how come? Where are all the other plan options gone?

Promotion to existing customers

I think it will be nice if PM do a New Year Promotion to exiting customers. I am royalty member over 3 years. I have two accounts. I got PM message to update my one account plan to $29 4G 10GB, starting next payday. But I don’t need more data in this...

Community

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Samsung Galaxy A5 (2017) not receiving calls or texts

Resolved! Changing phone number

Data STILL not working, have troubelshooted, even paid for more data. Still no resolve.

Add on 100 minutes long distance problem

Account issue

Getting past eversafe OTP sign in

New s24 esim activation

GOING TO THE USA...NEED TALK, TEXT AND DATA

going to Mexico, How do I recieve calls and texts?

APN locked, greyed out

Data not working

SIM CARD

Need help opening ticket/porting in from Koodo

I My number cannot receive calls or text

Payments

Resolved! cancel

Since when does PM throttle YouTube?

Process payment

Avtivation

No longer have access to email address

How do I unlock my sim

Phone compatibility with flip mobile phone for seniors

Sim card

Did not get my loyalty discount applied to my last bill

Payment

how to activate with without a cc

Data not working

old number

How come I don’t see many options to change my plan

Promotion to existing customers

Was hoping for cheaper plans somehow?

Re-activating E-sim while travelling

International calling add-on

how do i set up a new phone with no phone number o...

Transfer Bell Phone number to my active Public acc...