Community

I cannot update my payment method

I cannot update my payment method. August 5 - I tried to update my payment method because I could not make or receive calls. The system won't let me change it and I cannot make or receive calls at all.   

Can’t receive calls or texts

Can’t receive calls of texts and it’s been 12 hours since my number transfer 

eSIM transfer

I bought a new phone how can I transfer my eSIM to the new phone?

sim card

did not received the sim card yet ?

My account

I need help since the agents and service is next to a cemetery, i cant log in to my account because its asking for a two step verification where i have to use my other number that i literally cannot use because it kicked me out of the app and now its...

Want to cancel subscription

Can’t sign into account in spite of correct log in and password. How can I unsubscribe?

Phone transfer issue

Hi, I record the message say transfer phone failure due to incorrect IMed. Could you please help? Is there a phone number I can call to resolve?

data meter on account

does anyone else find that the data meter on their account is very different from their daily data usage listed below?  and the data meter jumps up and down every day or so?   mine is about 5x higher than is should be according to the daily data usag...

MMS not working

My mms function is not working whether it's sending or downloading received media. I checked access point settings are also OK. Please help me

Plan change

I wanted to change my plan to the $19 per month but it's not listed as an option for a current subscriber. How do I change this plan?

change current plan to promo plan

I am currently on a 1 gb 3G plan $25/month and want to change to promo 6 GB plan for $23/month that is designated for new customers.... First can I go to this plan? ...Second do I lose my current points and my current refer a fiend incoming points......

Where is my $15.00 credit?

hello,my billing date is 27th of July,  on July 24th I redeemed 15 points for $15.00 Bill Credit, but I did not see the $15.00credit on my next billing date which is July 27th and a full month bill is charged. Could anybody help ? Thanks

Change plan and add-ons

My plan price went up when PM switched their points system in May. I see a lower priced plan that I'd like to switch to with PM but don't want to lose my add-ons. Here's my question, will I keep my add-ons if I switch to a lower priced plan? I have H...

Cancel a plan

How do I cancel a plan I’ve paid for but not choosen a number. 

Points

Can I transfer my points from one account to another account of mine?

My upcoming subscription plan no longer exists?

I asked to be switched to a new plan on my next payment date. The new plan was 80G (at 5G) for $39. I went into my account and while I do find the information that says my subscription will be switched the information does not explain the details of ...

Service suspended in US

Hi, I have 50 GB Data within Canada & US subscription with Public Mobile. I’m in Seattle for the long weekend. All my services are down! I can’t call or text and don’t have data! Completely useless plan! please fix it!thanks Cyrus

Porting number from fido to public mobile

Could someone list the steps to port existing phone number from fido and become new public mobile account.Thank you in advance! 

community account deleted

...oh, one more thing:I had signed up for a community account years ago. Today, Community is recognizing me as a brand new member!What's the deal?

suspended??

I have been a customer with 4 accounts for years. Today, I received a message that my account had been suspended! I navigated the best I could and ended up changing my credit card and making an early payment. It seems I should be compensated for this...

Payments for subscriptions

I changed to the 100gb plan last month and it shows that I paid foe a 75gb plan and a 100gb plan within a minute of each other???

Cannot find my account #

How can I find my account #?

Port number

I need to port my number to Telus, I keep on replying Yes to the message sent by Public mobile but nothing happens, Currently my public mobile services are on hold, It says your account should be active to port the number,This makes zero sense and cl...

why my payment went up from 21.47 to28

not receiving verification email

like the title says