I need help activating my esim on my phone.

[Giandavid_]

Whenever i try to login to my account, it sends a text message to a number i dont even have access to. how am i supposed to login to my account? i dont have the activation number either. what do i do? i want to get the service up and running. the phone is esim compatable. 

[slusagm]

@Giandavid_ 

you will need PM to help by support ticket

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage