My old carrier service (virgin mobile) is still active and I can only cancel the service through PM.

[jessbok]

I just changed from Virgin Mobile to Public Mobile, and went through the process of transferring my number. Everything is fine with my new account and number, however, my Virgin account is still active and will continue to receive unwanted payments from my card. I called them and asked to cancel my services but they said that they cannot do anything on their end because there is an open request on Public Mobile's end regarding my account and number transfer. How can I know/contact someone about Public Mobile helping me out in this case?

[CSA_PM]

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @jessbok 

I don't think your number ported from Virgin yet

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

[slusagm]

don't cancel Virgin yet, the fact that Virgin service still active means the port was not completed.  You might see your PM service working , but likely incoming calls is still going to Virgin

check with PM to confirm what was wrong with the port

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them