Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Help! Received a text from my bank that the payment to PM declined due to expired credit card. Have now updated the credit card information on my account. Just need to know if PM will try to charge the credit card again or will I have to now manually...
Arrived in US today and connected to T-Mobile, but no data on iPhone. Data roaming is on, tried resetting network settings but issue persists. What am I doing wrong? I did get a Public Mobile msg when I turned on my phone here telling me I can buy a ...
I accidentally added on the 3GB CANADIAN data. Could I get a refund for this?
I am in the old rewards program but would like to upgrade my plan. Will it automatically enrol me in the points system if I change my plan? I want to keep my rewards as they are.
Hello, I bought my mom a phone for Christmas and opened her a new number with public mobile on November 11, 2024. I used my referral code on her account on the initial setup page when I got her a SIM card. However, I still have not received any bonus...
why does it often tell me no internet connection snd only one bar. Or says no wifi but I have full bars… very frustrating @koen
So I basically lost my phone and it was eSIM so it hard for me to get my number back because public doesn't have a customer service line that you can call and the chatbot doesn't understand the problem so it sent me to try getting a ticket to speak t...
I am unable to submit a ticket, I was porting my number over but I got an error saying my IMEI number is incorrect, but it is correct. How can I get in touch with someone to fix this?
Can authenticator be deactived because it waste more time then it actually helps? Even after selecting this is a trusted device, it ask every single login.
I this error message when opening the app {"message":"Unauthorized"}It happen 50% of the time
Normally the data I receive with my plan is more than sufficient for my phone use needs. However, this month it drained with more than a week before renewal. When I looked at the usage some of it was 1 GB at a time at midnight. I am sleeping then ...
I had public mobile network and now i have switched or ported my mobile number to east link. But problem is before i switched/ported to east link i forgot to delete credit card information from public mobile & i had enabled auto payment option in pub...
[Are we on the "B" network of Telus?]I was shopping around a few days ago, and saw a promo for 25$ / 50G a month, at a Telus store.Went in to inquire, and since it was for 4 lines minimum, I said no thanks.Before leaving, I mentionned that they didn'...
@CS_Agent Can you please reach out regarding the $29/30 GB Plan? I tried messaging you but it didn't work.
I ordered a sim card 6 days ago, the plan I chose was $34.00 for 25 GB of 5G data, a few days later the same plan offers 40GB of 5G data for the same price . When I do receive my sim card and activate will I be able to change the plan for the 40GB da...
Hello all! My spouse and I are having some weird issues.Since at least noon today, calls have been coming through intermittently. When they do come through, after about 15 seconds audio cuts out on one side, then the call drops with the message "No N...
My account was under this email before but I had changed it to another email and forgot so when I reactivated on this account, it made a new account and started telling me to choose an eSIM number even though I already had a number. I realized my act...
Today, I try to start my personal hotspot of my iPhone and share my internet with my device, but my device can not connect to my iPhone. My phone is iPhone 15 pro, using eSIM. Can someone help me to address this issue, thank you!
so no more Free Holiday Giveaway in 2023?? (500min INTL and 2GB Data)
Why is public mobile website more laggy now after the 2 factor athenticator update?
What happened to loyaly rewards and badges for answering questions and giving bravos? Mine have all been reset to 0 after logging into the new authenticator system.
I bought $30 worth of vouchers in $25 split into two vouchers of $20 and $5 payment and $5 into another payment. I have tried all three pins and have only been able to redeem $25 out of the $30 spent on vouchers by using the *611 voucher redemption. ...
Does the $40 for 60 GB boxing week plan on 5G come with the voicemail, call waiting, and call forwarding package? It's not specifically mentioned?
I have been paying a 7% PST on the monthly payment for British Columbia, where I began using Public Mobile. However, having moved to Alberta 8 months ago, I believe I am no longer required to pay PST here. Could you kindly advise if there is a contin...
my son uses iPhone and will be getting a Samsung phone for Xmas. Will we be able to just put the SIM card from iOS into the new android phone?
I am trying to port in my number FROM public mobile to Fido but it is saying my account is inactive with public mobile. How do I activate my account? Or what is the minimum payment I need to do in order to activate the account? Help!!!
Why am I not eligible to upgrade my existing 3G account to 5G 40GB data at the promo rate of $34/month? This is not right. The option to upgrade should be on my account as Public Mobile should value their existing customers at least as much as new c...
My family's public mobile account is locked, can't log in can't get in touch with any support before you can only submit tickets through chat and it requires you to log in Even when I log in to a normal account still fail to submit a ticket or get an...
Good afternoon. I hope everyone is well. I badly need help as I am having a very rough and very tough transition to public mobile. First, i ported my number to my wife's phone via an eSIM. Now, there is a notification that I have successfully ported ...
Hello everyone, I logged onto my account to review my usage so far this month and noticed that although my plan offered unlimited texting, it appears as though there is a certain number of text remaining for the rest of my billing cycle. Is this norm...
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