Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I subscribed and was charged 45$ but the eSIM didn't work (even though I checked compatibility beforehand and it was compatible). I will be staying with my current provider but would like to be reimbursed for the subscription cycle.
Since I have requested to cancel an add on, was charged for it & which does not work I have not heard from Public Mobile. What is the process to cancel & request the refund? I have been in contact with them 7 days out of the 15 day package & have not...
I have a new plan and in my settings my ported number from Fido is the right number. I set up two days ago and can receive and send texts. I can call out. However I just realized all my calls are going straight to voicemail. I ensured call forward...
Now the SIM card is free charge for new subscribers. My new phone device is not compatible with eSIM card and can I get a free SIM card to replace my current eSIM now? Thanks !
I am being charged with data usage when I am sleeping in my home and a valid good working WIFI is on/working.
Have data plan but can't send pictures. What is the problem?
It's not been 11 hours since I started my activation and it appears stuck. When i try to log into My account is says Forbidden A1I don't have access to my phone number yet. Any help would be greatly appreciated
Is anyone else out there having issues with a daily drop-out of data services, every day, through normal business hours?This amounts to no service, as that's when I most need data. And I don't have WiFi.The system erroneously has me in Montreal. I'm ...
I got a pop up message today saying lte disabled by telus. Now the lte icon is gone from my phone. I tried turning it off and there are no outages here. How to fix this?
Galaxy J7 Prime not downloading mms messages.
Hello, communityI hope everyone doing well. I bought a new PM sim card on Amazon and created/registered to a PM account but when I reached the 6-digit code confirmation the sim wouldn't send any code. I can see the carrier name Public Mobile and the ...
I just received a free 5 gb data add-on for loyalty (thank you!) but it expires in 150 days. I already have a few add-ons from before that I still haven't used. I was wondering if I used my data now, would it be spending the data I just received that...
They have sent the code to my new phone number
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I have tried for to complete the setup by switching my number to public mobile but I can’t and I also can’t connect with the customer service. This is a bit frustrating.
Are there any updates on this issue ? Not all customers...but many are reporting LTE / VOLTE has been turned OFF by PM, including myself. Noticed it a few hours ago. Calls now drop to 3G. I've tried all the usual suggestions to no avail. No notice in...
I switched from Fido and my account couldn't even log it give error Forbidden A1Phone isn't even working, Make things worse can't even create a ticket cause logging in doesn't work.Please fix this my number is ###-###-#### @CS_Agent
I have transfered my phone from FIDO to Public mobile without issues. however when I moved my wife's number over her new SIM recieved today is working (not being recognized. I have confirmed that the SIM is defective as it does not work on my phone a...
Hi,I signed up for the $34/month Canada/US package when my monthly payment cycle ends. I'm now planning to go to the US tomorrow, but when I login to the Public Mobile website, this package is gone. It still shows that this subscription will start ne...
Hi,Is there a provisioning problem currently? My number change was successful on my account however I cannot make or receive calls. I am not transferring a number, I simply changed my number due to spam calls. When I try to call my new number from an...
@CS_Agent I paid for my subscription but when I was transferring my number, your system said it failed. And after that, my account was not able to be logged in. It shows Forbidden A1 for 5 days and no one is responding or helping from PM. I just want...
Finally got a response from CS after waiting for 3 days.Getting an $11.30 x2 (my account and my wife's account) credit on my account next month.So if you bought a SIM card for the $34 50GB 5G CAN/US plan, contact CS asap
Some may find this strange, but I've been looking for an iPhone 8 running an old(ish) iOS. I came across an iPhone 8 on iOS 14.2. When I tried activating iMessage, I've just had the waiting for activation message for hours. All other Apple features w...
I cannot make calls on my new activated service. I'm getting 71B errors. I seem to have data but cannot call out. why?
How do I reset my activation so I can use the eSIM new account went to activate it said cannot activate contact pm tries to activate on different phone and said code used contact pm
My phone is all of a sudden in SOS mode. I can’t call, text or use my data and my plan isn’t expired yet. Where do I get technical support?
Ed the porting number please
Apparently Rogers has transferred my number, but without a sim….
My iPhone 14 Max Pro has a Public Mobile esim. I've purchased a Samsung Galaxy S24+ which can also use an esim. How do I transfer the esim to my new phone?
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