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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 10003 Views
  • 100 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20715 Views
  • 181 replies
  • 24 Bravos

Porting number issues

I ported my number from Telus to Public last night. During the sign up process everything was a success. And when I sign into my account on Public Mobile it says my account is active. But when I sign into my Telus account it also says its active. I'v...

khosa72 by Great Neighbour / Super Voisin
  • 221 Views
  • 2 replies
  • 0 Bravos

Resolved! A call I did not make

I just checked my usage data and my phone just made a 36 minute call to 226-580-4001 while I was literally on my phone asking a question on this forum. Odd coincidence. This is only my 3rd day as a customer. Why is this happening? 

maerom by Good Citizen / Bon Citoyen
  • 430 Views
  • 5 replies
  • 1 Bravos

Resolved! Billing reminder texts

Do we receive a billing reminder texts from 611 so we don’t forget to pay? I opt out of auto-payments because I prefer to do it manually. Thanks! 

maerom by Good Citizen / Bon Citoyen
  • 300 Views
  • 3 replies
  • 2 Bravos

Older PM phone number

Hello, I was using another PM phone number last year and now I got a new SIM card and a phone number was given after activation. Is it possible that I transfer my inactive phone number to my current plan and use it?

onatbora by Great Neighbour / Super Voisin
  • 199 Views
  • 2 replies
  • 0 Bravos

Resolved! Never got credit

When, I made my public mobile account I added my friends refer code but I never got the 10$ credit. 

riluraj by Great Neighbour / Super Voisin
  • 324 Views
  • 3 replies
  • 0 Bravos

promo not working

My credit card was compromised therefore my card was cancelled.  It happened to be on the day that I was billed for my phone.  My plan was on a promo, how do i reactivate with the promo applied?

AndreaW by Great Neighbour / Super Voisin
  • 190 Views
  • 3 replies
  • 0 Bravos

Can’t access my old account

I have an account and can’t access it since my email was changed. I have since made a new account with a new number because I needed it for emergency. I want to completely delete my old account. Every time I reset the password it says error logging i...

Tg10111 by Good Citizen / Bon Citoyen
  • 314 Views
  • 7 replies
  • 0 Bravos

Payment to 14 digit account number

Hello. My work is offering to pay for my phone service but their process is to pay directly to the provider via an account number i.e. they will not give me the company credit card to put into the website as auto-pay.Is there a way to pay Public Mobi...

yeshie by Great Neighbour / Super Voisin
  • 262 Views
  • 5 replies
  • 0 Bravos

Need to change My Account email.

The email I originally used to register with PM was hacked.No longer receive emails at that emails address Could not update My Account email address.SiMon said go to Community to start ticket. Registered withCommunity with new email address and here ...

boomdiddy by Great Neighbour / Super Voisin
  • 206 Views
  • 3 replies
  • 0 Bravos

Porting issue from Public to Koodo

Hello, Im trying to port my number from Public to koodo mobile. I no longer have access to my public sim card and cant recieve the text. Is there any support for this issue?

sophiabadzio by Great Neighbour / Super Voisin
  • 185 Views
  • 3 replies
  • 0 Bravos

Samsung updated, no texting

I have a galaxy a70.Samsung rolled out an update the other day and now I have the scrolling "no network connection" at the top.  I checked....I am on my home network. I restarted...nadda Any ideas?

Tigrisnl by Good Citizen / Bon Citoyen
  • 370 Views
  • 12 replies
  • 0 Bravos

Question about recent charge after changing plans

Hi, I originally had the 12GB for 3mo plan and switch to the the new promotion of 15GB for $40. Mu billing cycle is on the 22 of the month, I was last charged in January 22 for three months ending on April 22When I switched plans I chose the option t...

erotavlas by Great Citizen / Super Citoyen
  • 372 Views
  • 7 replies
  • 1 Bravos

Resolved! Usage History

I am trying to get usage history for the past 30 days but it is only giving the last few days. Thanks 

Activate new SIM card on existing account

Trying to activate new SIM card, when I put the number in it goes onto create a new account. I already have one and want to use my same phone number

Groovo88 by Great Neighbour / Super Voisin
  • 343 Views
  • 2 replies
  • 1 Bravos

HELP, can anyone see this, HELP HELP

wow, after months of no access to PM account we get close to getting help but if you are drowning, close is NOT enough.  Go away for the weekend and they close the help thread,  its been months that NO ONE can help and get within reaching distance an...

cougartoon by Good Citizen / Bon Citoyen
  • 651 Views
  • 18 replies
  • 0 Bravos

Resolved! Moving Provinces

I am moving to Alberta from Ontario can I keep my number the same and have the provincial taxes revised on my billing? If this is possible advise on how to do so thanks. 

JasonTwe by Great Neighbour / Super Voisin
  • 419 Views
  • 8 replies
  • 0 Bravos

Bringing Mom's Number to PM

Curious to know if PM provides the service - where I can bring my mom's number from Rogers to PM and share my plan. At least - talk minutes.  She doesn't use DATA.Thank you

oooshkin by Great Neighbour / Super Voisin
  • 229 Views
  • 6 replies
  • 1 Bravos

Resolved! Billed twice, double billing

I need to talk to a moderator as I had a double billing. My plan renewed on April 02 2023 and another on on April 17 2024. April 17th is my proper billing date. 

Devcon by Good Citizen / Bon Citoyen
  • 178 Views
  • 2 replies
  • 0 Bravos

Suddenly can't receive calls from one person

My friend, who lives in the US (we both live near the border), all of a sudden can't get through to me. I moved my SIM card into my old phone, and my friend gets through. Put it back in my current phone, and my friend gets a busy signal. No other con...

MaryAnnM by Good Citizen / Bon Citoyen
  • 970 Views
  • 39 replies
  • 1 Bravos

I Paid with a Voucher and still NO SERVICE!!!

Let me start by saying that I CANT WORK WITHOUT MY CELL PHONE!!! I am ON CALL!!I paid with a $40 Voucher, my payment shows on my account, my status says active, yet I CANNOT ACCEPT or MAKE CALLS!! I added another $10 thinking I missed the GST but nop...

jeudy889 by Good Citizen / Bon Citoyen
  • 612 Views
  • 20 replies
  • 0 Bravos

Can PM clients purchase Telus US plans?

Hello. In addition to not knowing exactly how VoLTE will affect me when traveling to the US, sadly I have to say that I have not been pleased with Public Mobile US plans. So, as Telus owns PM I'd like to know if one can purchase one of their US phone...

cory_c by Great Citizen / Super Citoyen
  • 521 Views
  • 13 replies
  • 0 Bravos
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