Refund for subscription cycle

[Emma1234]

I subscribed and was charged 45$ but the eSIM didn't work (even though I checked compatibility beforehand and it was compatible). I will be staying with my current provider but would like to be reimbursed for the subscription cycle.

[hTideGnow]

HI @Emma1234 

PM is prepaid and usually do not provide refund. But if the service does not work on activation, they will usually help.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

For your esim, did you check if it is installed? enabled? set as primary and "Turn on this line" is set?