Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I went to buy my monthly card today from a place I do not normally purchase it. The receipt had two 12 digit numbers on it and I entered the wrong one more than once. Now I can't redeem the card and I'm locked out of my online account because it won...
I've updated my Visa card to my account and I thought it was also tied into my wife's account but she's lost her phone service for non-payment. I don't know where to find her account. I think we shared my email but it will only open my account.
How do I find my Community user id number?
Can I ask why we need Canadian long distance add-ons or promotions? Aren't all of our calls free Canada wide? I have 1000 free Canadian minutes add on and 500 free Canadian minutes promotion. PS Can I gift some Canadian minutes to @golfball ? JK
I bought the $15 300 minute overseas package but cannot get through to a number in South Africa. Why?
Need to pay account can’t login. Reset password not recognized
hi team please unlock my device currently locked with public mobile iphone 7 imei number
Hi everyone, I recently saw a plan for $55 with a $20 credit for 20GB of data. I opted for the plan but under the payments tab, I am being shown the full amount of $55 to be paid on renewal and the $20 credit is not showing. I am upgrading from an ex...
I am currently in Sarnia On and my phone has switched to US Roaming. What can be done
Today Nov 27th, my plan was still at $40, 5Gb 3G plan.It should be on $40, 15Gb, 4G plan by now, since I made the plan change last month!Can you help?OK, I read the community thread and the Incognito browser mode corrected the issue!!OK, I read the c...
I can report that PM has taken out the $55/20Gb plan in the Change Plan menu. It is no longer available to current subscribers.
Hi All, I recently joined public mobile and I'm very happy with my choice. Will the 4G service stay permanently at public mobile because I know it used to be only 3G service back in the days. Thanks for your time
This phone number has already been on the public network in the past...Read other threads.. nothing working. Porting from Telus.
Good Day, Hope someone can assist. I read that Public Mobile does not have international roaming outside North America and wanted to know is there perhaps a way to still receive calls while outside North America? Just curios if someone was able to fo...
I am having big issues porting from PM to Koodo. Need some advise.I moved from Koodo to PM in October 2022. On Friday Nov 25, I signed up with Koodo at Walmart and rep said porting system is down so take a temp number and port it yourself in self ser...
I scheduled to change the plan on renewal date which is today Nov 27th, however the system didn't change the plan. Can someone help me? Attached the screenshot:Several weeks ago when I sheduled the changes: Today: Liang
I want to change an email associated with an account. Originally I opened an account for my son using my email amd now I want to open my wn account with public and would like to use my email.
I changed my plan and it didn't update. Any suggestions?
Hello,I am under $25 plan and have been preauthorised my account with my credit card ever since I activated the account.Just noticed that I have never received any $2 credit towards pre authorization payment.please help what should I do?Thanks
Having trouble logging into my account. How do I get help?
How i’m gonna retrieve my email address i just can’t remember.
My husband and I both have your service . There has been a change in the reception in the Sunken Lake NS area. It is very poor quality, sketchy and drops calls slot. This was not the case in the past. Can you please check signal strength in this area...
How do I get in contact with anyone here who works for customer service. This is the worst system ive ever seen in my life i need help and i have to jump through hoops this seems anti user friendly.
I was over charged for this month @Public mobile
What 3G speeds are offered by Public mobile? Is there any speed restriction after finishing your allocated data cap ?
Hello… How can I use the code for referring a friend.Thank you
Hello, in the process of switching plans it seems I was both charged for my old plan, as well as the new one (for the same time period). Requesting a refund of account credit towards next month. Thanks!
When I try to buy a plan before my current plan cycle, all my rewards are not applying to the new plan. This is a consideration especially you have big rewards every month. Can someone confirm this is the case? Any possibility to get the rewards for...
I was in the midst of activating and the webpage suddenly came up with a 404 error. My credit card was not billed nor did I get a message from my current carrier to confirm the porting of my number. So I started the process again. Now the SIM card co...
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