Community

Not receiving texts or voicemails after swapping to another sim card.

I may have an uncompleted transfer, but I never received the message for the confirmation. I put in the right IMEI number details but then PM told me I put the details in "wrong" and that an associate would reach out. For reference I'm porting a numb...

Customer loyalty

I have been with you guys for a few years now and also as of November 2023 am also paying for a second monthly service plan for my teenage daughter.  On my account I have received 3 separate FREE LD MINUTE PACKAGES over the years totalling 1400 minut...

Close account

How do I close the account of a deceased customer. I am the executor of the estate

Can’t call wife, also on public mobile

She has a US add on and I am not permitted to call her. What’s going on? 

Service Cancellation

I cancelled my service with public mobile 6 months ago and noticed that they are still taking money from my account every month.  I never noticed it until today because I don't generally look at all of my transactions.  It even shows when I log in th...

Offer for new activations only

I noticed public mobile has a good offer for new activations only.  I was wondering if anyone has had any luck with getting one of these promotions on an account thats already opened (i activated just a few months ago), by messaging a customer servic...

change from eSim to Sim

Hi,I accidentally chose esim instead of sim when purchasing the plan. I have not activated yet, and I wonder if there is a way to switch to sim.Thanks. 

Simcard delivery delayed

Connection

I am not connected to. WiFi. I cannot access my confirmation code sent to my cellphone 

Porting From Telus

Good Afternoon, I am trying to port my number from Telus. I missed the 90 minute window on the text, how do I request public mobile resend the request? Thanks, 

credit card information

My friend has been trying to update her new credit card expiry date for the past 2 weeks! It will not take. What is going on Public Mobile?? She is an older woman and has no phone service. Feeling bad that I referred her to Public Mobile at this poin...

Sim card did not arrive, no order #

Sim card did not arrive, no order #

Sim

My daughter lost her phone, she didn’t get the pin when she set up her eSIM, we can get a sms sent to the lost phone. We set her up with a new public mobile number and eSIM but we want to cancel the original but can do it without the pin or without g...

Port Out - No Authorisation SMS Has Been Received

HiAttempting to port out my number and have NOT received an authorization SMS message from public mobile so I can proceed with the port.

CAN & USA

What does it mean $55 for 90-days subscription?

Add- on Roaming data

How to get a refund on add on data roaming? Mine doesn’t work in Mexico.

Lost phone on train, sim card is being used and im unable to figure out how im spose to change SIM #

On Monday i lost my phone on a train ride, later I found out someone was using it to make calls etc. I  disabled the service and bought a new sim card. I've looked literally everywhere on the app and website but there is no "profile" button to click ...

payments arent being applied to where I need them

Im trying to buy another US talk and text bundle as mine just ran out.  I keep putting it into the cart but it says my purchase is complete however it just shows up as a credit in my account.  When I try to use this credit in my account to buy the $1...

I want to quit this bloody awful "service"

Someone, somewhere, in the vast empty nether-ether that Telus created to house this alleged mobile service called - ahem- "Public":Please contact me as I want to quit the three plans that our family holds.Yours in frustration,C.  

Freezing plan

Is there a way to freeze my Public Mobile plan without cancelling it? For example, I’m going to be out of the country for a few months but I don’t want to lose the deal I got on Boxing Day. 

transfer number problem

Hello,I want to connect public mobile with my old number.I want to use my cell phone number as my existing number.My number is xxx-xxx-xxxx.They said they sent a 6-digit code to my Fido number xxx-xxx-xxxxx as the last step, but I never received the ...

Voice-mail Password Error

I'm trying to create a password for my voice-mail but whenever I try to make a pass word the voice-mail would say Invalid entry please re-enter your password

Phone number transfer

I couldn't reply to the message sent by my previous service provider within 90 minutes so I need customer service to help resend a request for a transfer. Thank you