Community

Resolved! Porting from Rogers

Hi Everyone. Just ported my mom's phone from Rogers to Public. She can place calls, but cannot receive. How long does a port usually take to complete?

Resolved! Porting Problem

@members I missed the link to port to my new sim here,I need help with receiving a new link

Resolved! Bonus minute

If I upgrade my plan will I loose my Christmas bonus minutes and data I haven’t used yet

Resolved! Phone not connecting to cellular network in Alaska. Worked fine last year, any tips?

I purchased a US Roaming and Data package from Public Mobile. It's been working decently throughout most of the USA but for some reason I have zero signal, no data and no service in Anchorage, AK. Any tips on troubleshooting? I've restarted my phone ...

Resolved! Lost phone activate new sim

Need to activate new sim thanks

Resolved! Port my number from Freedom Mobile

i want to Port my service from Freedom to Public Mobile .. Plz clarify the below1- Process to switch2- Do i get caller id, unlimited call conferencing, call waiting etc3- How do i trust that Public Mobile coverage is ll over canada because i travel a...

Resolved! Certified Pre-Owned Phone order cancel

I want to cancel my order for a phone

Resolved! port-out validation sms not received

Hi! I am trying to port out from PM to Chatr. It's been 1 hour and I have not received any validation sms from PM. Can you please help? Thanks!

Resolved! Please Help

@ ModI think I did the @ sign correctly to have a private chat with a Mod can you please advise, I wan to include my account info in a private conversation with a Mod. Issue is I lost my cell phone, I bought a new phone and a new sim card but I can't...

Resolved! Change plan is not working

Resolved! Balance

If I had a 2$ balance how could I use it up? Or can it never be used and I lose 2$?

Resolved! Adding 1 to Contacts

I have an Alberta number. I used to be able to phone friends in BC and PM automatically added the 1 when i called them from my Contact list. Last year I moved back and continued to phone them in the same way. Now, suddenly in the last 2 weeks, when I...

Resolved! Free SIM card

My husband and I signed up for the recent promotion for a free new sim card. My order confirmation, was received March 15 and is # 336244.My husband, Greg Santi, received confirmation # 336239 also on March 15. It says we should receive the SIM cards...

Resolved! Rewards

How does redeeming and earning work? and can you save your points up to redeem later?and when you redeem does it just add a balance to your account? 

Resolved! Is there VoLTE?

Does public mobile have volte calling?

Resolved! Data Not Working

I have about 3GB left of data but the data isn't working. Any idea why this is?

Resolved! Being charged for something I dont have

Im currently being charged on my credit card for public mobile and I dont have anything with public mobile how do i speak to a person ?

Resolved! SMS Promotions

I accidentally opted out of SMS promotions.  Can you please add me back on to receive SMS promotions.  I would like to opt in to this service 

Resolved! Call out and call in problem

I'm unable to call out any unable to get call

Resolved! Data usage

Hey,So on my account, I have 5 extra gb of data available. It's been sitting there for  while. How do I use them? Does it automatically consume the required amount once I go over my monthly limit or do I have to activate it in some way? Thx

Resolved! Cannot cancel or change call forwarding settings

Just activated another SIM card for my girlfriend. Same phone as mine (a simple 3G foldable phone) and also using a phone number in the same exchange as mine. With my number (i.e., using my SIM) I can change the call forwarding settings, but with her...