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Anyone else having issues today redeeming Payment Vouchers? • App shows that it’s valid but doesn’t add to available balance. • 611 will not work for Redemption either.

Priority · 04-14-2026

Hi everyone,I'm running into a billing issue across multiple accounts that auto-renew on my card. The payments should have gone through, but didn't, and now all accounts are suspended.When I try to pay manually, it says "try again later." I've confir...

Priority · 03-30-2026

I'm writing to report a couple of issues I've been experiencing with the system today.1. Password Reset Loop: When attempting to reset my account password on an existing Public Mobile Account the process doesn't confirm a successful update. Instead, ...

Priority · 08-15-2025

Hello Community, I have a few concerns regarding this Network Upgrade. The messages and calls Telus is making to Public Mobile Users is concerning not only me but some of the Friends & Family that I have referred.Here is the message below.'Public Mob...

Priority · 05-10-2024

How long will it take for an e-SIM to Activate on an iPhone 14?I installed it, and it's said activating for over 10 minutes. Tried restarting the phone and airplane mode, but neither worked.Still SOS Only/Activating in settings.

Priority · 04-14-2026

I tried 3 cards and it won't even update them on the Accounts to try processing payment. I do not have access to vouchers today, and a few of my referrals who also have billing days today are having the same issue so its not just me.

Priority · 04-14-2026

For over a year this hasn't been a problem. So I do not see why it would be now; and if that was the case why won't it let me manually process the payment and update the card to a different one on any of these accounts.When I try updating payment inf...

Priority · 04-14-2026

Additionally: I have tried on multiple devices, no browser is working to process these payments and neither is the app.

Priority · 03-31-2026

Thanks for the warm welcome, I am not very active here anymore because I work alot.I had tried CIBC Cards, and normal Visa Debits to no avail; even tried my Koho Mastercard which ALWAYS works, and it didn't either. An hour after my post here, the Pub...

Priority · 03-30-2026

Yes, as stated I have tried on Multiple Devices and Browsers, including incognito and Private modes to no avail.This specific Password Loop Issue has been occuring for over a week now, but eventually confirms it was successful after about 5 times of ...

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Re: Payment Issues

Re: Issues with Password Reset & Payment Processing

Re: Issues with Password Reset & Payment Processing