Issues with Password Reset & Payment Processing

[Priority]

I'm writing to report a couple of issues I've been experiencing with the system today.

1. Password Reset Loop: When attempting to reset my account password on an existing Public Mobile Account the process doesn't confirm a successful update. Instead, it loops back to enter and confirm the password again, making it impossible to reset and to log in. I've tried clearing cache, using different devices, and multiple browsers.

2. Payment Issue for new Plan/Account: I'm having trouble activating the 80GB Promo Plan with my card. Despite using the correct postal code, I'm getting a "Credit Card Validation Failed" error. I've tried four different cards, and even successfully made a small eBay purchase with one of the cards, indicating it's a Public Mobile specific backend issue preventing Activation. (Photo included with Personal Details Blurred.)

I'd appreciate it if these issues could be addressed as soon as possible.

Best,

Priority

[Priority]

Thanks for the warm welcome, I am not very active here anymore because I work alot.

I had tried CIBC Cards, and normal Visa Debits to no avail; even tried my Koho Mastercard which ALWAYS works, and it didn't either. 

An hour after my post here, the Public Mobile Payment system was corrected and worked to process the payment on the cards that didn't work before, so it was certainly a system glitch. 

Cheers to spring, hopefully no more snow here now! 

[Chalupa_Batman]

Hey @Priority Glad to see you around. Hope you enjoyed the snow we had today.

This is just my thought and speculation with regards to the Visa Debits and, I'm to assume they are prepaid mastercards? If so, I'm wondering if maybe Public Mobile has blacklisted certain prepaid brands. For example, Joker prepaid Mastercards. Or Vanilla. To sign up, I vagally remember someone mentioning the reloadable ones from Canada Post. I've heard those work with PM. I think it was KoHo ?

[Priority]

Yes, as stated I have tried on Multiple Devices and Browsers, including incognito and Private modes to no avail.

This specific Password Loop Issue has been occuring for over a week now, but eventually confirms it was successful after about 5 times of trying and typing in the new Password over and over again; but not today.

As for the Credit Card: I have tried two Visa Debits and two Mastercards which are working everywhere else except Public Mobile.

[slusagm]

@Priority can you try another credit card?

Password reset, did you try using browser with incognito mode? Or ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

     https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage