08-07-2026
05:11 AM
- last edited
4 weeks ago
by
Dunkman
Apologies if this isn't the place to post this; I've tried to get support from Koodo's help bot and it didn't help. But has anyone else had a problem signing up for the Stream+ Netflix/Prime/Disney PM?
I signed up for the Sream+ Koodo/Public Mobile offer, which had me create a Koodo self-serve account. My payment has been processed, and I've already received emails to activate my subscriptions, but whenever I click the Activate Now link in the emails, it wants me to sign in to Koodo with my email and password, but it never had me create a password (just a 4-digit pin). The only other email I have from Koodo says my order has been confirmed, and that to get started, I'll need to set up my Koodo Self Serve account if I haven't already, which I assume would be setting up the actual password, etc., but this email doesn't have any sort of link or other next step information to actually do that. It's been over an hour, and I haven't gotten any more emails to set up. Whenever I go to the login portal and hit 'forget password', it says I should get a link in my email to create a new one, but nothing shows up.
yesterday
I have the same problem, current responses don't resolve anything. We can't access accounts in incognito because we don't have an account. The pink envelop in the bottom right corner is just the chatbot which cannot help us set up an account without a koodo account number/phone number, and without an account we can't contact an agent.
I've seen suggestions in other places that the "registration" email for a self serve account could take up to 2 days to come. This is where I am, I'm 1 day waiting. It would be helpful to know if you ever received this email and if my solution is to just wait?
08-07-2026 08:17 AM
hi @tchutie
try access your Koodo account again using Incognito/private/secret mode on your browser
if same, you will need to contact Koodo on the issue
https://www.koodomobile.com/en/help
08-07-2026 08:07 AM
Click on the pink envelope in the bottom right corner for help with that