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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2087 Views
  • 19 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17573 Views
  • 123 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28625 Views
  • 184 replies
  • 27 Bravos

Auto Payment Issue

I have my auto payment by credit for years. Today my account has been suspended due to auto payment failure. My credit card linked to this auto payment has been always valid, and paying with the credit card manually resolved this issue. I also did no...

juliezhao by Great Neighbour / Super Voisin
  • 195 Views
  • 4 replies
  • 0 Bravos

Resolved! Public Mobile.

Am i the only one being given the run around by customer service. I am having a log in issue and i cant access my account via the website. I am getting no help. I am not just saying this i wanted my account closed long ago. But they wont let me. Plea...

why didn't my subscription auto-renew?

I tried to make a phone call today and couldn't and I got the message, "your plan didn't renew because we did not receive your payment. To resume your service, make a payment at--"I've been with PM for over three years and this is the first time this...

iPhone 13Pro Dropped Calls

Hello, in a 45 minute phone conversation, where my phone rested on the counter, I had 3 dropped calls. A few of my friends are also experiencing dropped calls. We didn’t have this problem with Telus & logically it shouldn’t happen with Public as they...

ShellyL1958 by Great Neighbour / Super Voisin
  • 127 Views
  • 2 replies
  • 0 Bravos

Iphone 13

Hi all:Are public mobile SIMs compatible with iphone 13s? What about 14s?Thanks

openprairie by Great Neighbour / Super Voisin
  • 153 Views
  • 3 replies
  • 0 Bravos

SIM not received

I have not received my SIM it has been more than 10 days

Dhana108 by Great Neighbour / Super Voisin
  • 96 Views
  • 1 replies
  • 0 Bravos

Unable to make /receive calls or text, no data

I switched over to public mobile today and it has been almost 8 hours and I still do not have data and cannot text, make or receive phone calls. I also cannot log into my account as I receive an error that says ‘Forbidden AI’. When I try to log into ...

Allygir by Good Citizen / Bon Citoyen
  • 460 Views
  • 12 replies
  • 0 Bravos

Canada-US messaging

My plan has unlimited Canada-US messaging and calling. Does that include making call or texting while I am in the USA?

MennoKnight24 by Great Neighbour / Super Voisin
  • 220 Views
  • 5 replies
  • 0 Bravos

cant log into account no matter what I try

Three years ago I set my granddaughter up with a Public Mobile account. Unfortunately, I did not set up the account  piece of it properly due to a brain injury. Now I have to update the payment information but no matter what I've tried I cant access ...

cleo66 by Great Neighbour / Super Voisin
  • 233 Views
  • 3 replies
  • 0 Bravos

Autopay

How to see if I’m on auto topup

Lola1234 by Great Neighbour / Super Voisin
  • 146 Views
  • 2 replies
  • 0 Bravos

Dropping calls, whether placed or incoming

It isn't the phone because in the past year it has happened on 3 of my Samsung phones. I just had a call drop 4 times in less than 5 minutes on a long distance call with a client. I was seated in my home, not moving. it is getting frustrating!   I se...

chargesI

My bill should be 30.45 and I was charged 36.95  I am wondering why?

jjwc by Great Neighbour / Super Voisin
  • 155 Views
  • 2 replies
  • 1 Bravos

Automatic payment troubles

We have automatic payment but service cut off for nonpayment  Have been using automatic payment for over 6 months with the same card with no changes. Wish you could actually talk to someone so they could tell you what to do 

Gregsayer by Great Neighbour / Super Voisin
  • 163 Views
  • 3 replies
  • 2 Bravos

New Reward Points? How to redeem?

I’ve been with Public Mobile for years. Had $14 in discounts  automatically applied every month for years. With new “improved” rewards program its no longer automatic. I had $4 in loyalty, $8 in referrals and $2 in autopay. So now I have to jump thro...

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tonyfreake by Great Neighbour / Super Voisin
  • 244 Views
  • 4 replies
  • 3 Bravos

Account on hold

Why is my account on hold there is enough money for my payment. What is going on with the system and these error messages 

Jamzes by Great Neighbour / Super Voisin
  • 123 Views
  • 2 replies
  • 1 Bravos

Cancel subscription

Good afternoon, yesterday I purchased a SIM Card from this company. However, the Service in my location does not work correctly and I would like to cancel my purchase if possible.

JavierCFG by Good Citizen / Bon Citoyen
  • 182 Views
  • 4 replies
  • 0 Bravos

Data not working….

My data says 1.43G used of 31G but not working. Current subscription is 1G data so rest most be carry over. Can’t use data. Help   

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tonyfreake by Great Neighbour / Super Voisin
  • 137 Views
  • 2 replies
  • 0 Bravos

US roaming works

I would like to understand how US roaming works. it says 15 days Add-ons, but I believe it won't expire my subscription or plan right ?And it should not get activated automatically whenever I am in the US. How about International roaming other than t...

cybersadiq by Good Citizen / Bon Citoyen
  • 148 Views
  • 2 replies
  • 0 Bravos

Bro I can’t transfer my number. Kinda a deal breaker.

So I just purchased my plan then went to the app to complete setting it up. Found out that my current phone number cannot be transferred. It is a Canadian phone number, granted it is from a small town in the territories. At this point in my life I ca...

Eric0 by Great Neighbour / Super Voisin
  • 242 Views
  • 4 replies
  • 0 Bravos

Subscribe on hold because of non payment

Can anyone tell me why my subscription was on hold because of no payment?  I have not changed my account information nor have I got a new credit card.  It was a bit annoying get get a message today when my payment was due today. Thanks in advance if ...

Arlene21 by Good Citizen / Bon Citoyen
  • 234 Views
  • 7 replies
  • 0 Bravos

Resolved! Promo not showing up in billing

Hi Folks, recently I was offered an upgrade to a 4G plan that is $29/month. The offer stated that I would remain at my rate at that time of $25/month if I paid 3 months at a time upon renewal. I agreed to that offer but since being upgraded to the 4G...

HunterDouglas by Great Neighbour / Super Voisin
  • 287 Views
  • 6 replies
  • 0 Bravos

payment

Why my bill  changed from 21 to28 dollars now?

April_Ye78 by Great Neighbour / Super Voisin
  • 129 Views
  • 2 replies
  • 0 Bravos

5G

Hi,I am using a Galaxy S20 FE 5G. My subscription for 5G started June 12, 2024. But the phone only shows LTE/WCDMA/GSM. How do I make 5G  appear in my network mode?

kkss by Great Neighbour / Super Voisin
  • 228 Views
  • 5 replies
  • 0 Bravos

Problems subscribing to new plan using existing email

A while ago, I created an account to sign up with PM, but didn't complete the process because I changed my mind part way through (i.e., I do not have a PM line now).  I'm trying to sign up now with the same eversafe account in order to sign up for a ...

darylpm by Good Citizen / Bon Citoyen
  • 348 Views
  • 10 replies
  • 0 Bravos

Initiated # transfer after selecting package but now cannot login

1. created a Public mobility account2. I selected by package and added my credit card info3. initiated my phone number transfer from Telus on android to my new iphone4. my old phone shows (not registered on network) - expected5. new iphone not workin...

Cessna by Great Neighbour / Super Voisin
  • 169 Views
  • 4 replies
  • 0 Bravos

Resolved! Settings to access roaming data

I have the Canada US roaming plan.I am travelling to Arizona.Taking advantage of my existing 59 GB data plan there.  Just want to be clear about settings on my android Samsung.I will allow roaming data? I will manually set only the T Mobile network? ...

RoselleB by Great Neighbour / Super Voisin
  • 196 Views
  • 3 replies
  • 0 Bravos
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