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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

PM Roaming Plans

HelloI regularly travel to the US and I'm looking to find a PM plan that includes making calls to or while in the US with data included. I've been buying the 15 day roaming add-on each time I'm in the US but that seems somewhat expensive. My account...

I do not receive my calls or messages

My account

My iPhone Won’t Text Androids

Help I can’t text Android phones. I recently ported my number from Fizz and it seemed to be working until I had to text my boss who uses an Android phone. No matter what I do I can’t send him a text. I have restarted the phone, clicked “Send as S...

Can’t finish my activation

It’s been a few months that the payment go through my credit card but never yet been using my services cause cannot finish activation.This is what it says:WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go ba...

Question regarding subscription - US/CA

Good morning I will be travelling on business next week to the US. I need to be able to keep in touch with my family in Canada while I'm away and need to be able to easily contact services such as Uber while I'm in the US.I'm assuming that I would h...

Resolved! Transfer phone number

I see plans for new activations that are not available to existing plans. Is it possible to setup a new account and afterwards transfer to it the phone number from another active PM account?

Data added but not available

Hello PUBLIC MOBILE. I've added a lot of data to my account and while it's available on my phone I can't get it on my computer. Is this a cache issue? Can you please fix the process so everything isn't managed in the local cache? Thanks!

Resolved! Public Rewards shows my subscription on-hold, but My Account screen indicates active subscription

My credit card on file expired, and my monthly services were put on-hold. Fair enough: However, I immediately made a manual payment when notified, within minutes of Public Mobile attempting to charge my expired card on October 28. The payment was mad...

Changing payment

I am trying to change my payment method from M/C to Visa but the manage subscriptions is not allowing the changing of payment info

Resolved! Service

Réactives my service i pay After ! Yessss that’s Notroublas !

International call

I would like to inquire about the possibility of adding Bangladesh to the list of countries that Public Mobile customers can call. Several new packages have been introduced that include calling to India and Pakistan, but Bangladesh is not yet include...

Resolved! Got new E-sim. Shows no service

Hi, I just got a new plan (new number, not a port). I got it as an E-sim while I have a physical sim from my previous provider still installed and working. However, the new public Mobile sim shows no service. Any suggestions?

How do I remove credit card from my account?

I was told I could do this but can find no option?

Do I have to add my wifi password to my account.?

Resolved! Data purchase by mistake

I mistakenly had in my chart a $40 data purchase and I repurchase my monthly subscription only for me to automatically purchase the $40 in addition …. Please can I get a refund

Resolved! US Add-on isn't working

Help......I'm in the US and I have added on the US- talk - text - 3 GB data......twice now. Both times it's worked fine. Today we were heading to Georgia and discovered that my add-on had expired, so I tried to add-on the same US plan-talk, text & 3 ...

can I get any Mod please

I delayed payment for my sons phone for few days. Plan is no more available

Phishing attempt

I just received a call from someone today about how they have been receiving texts and calls from my number even though I've never called or texted them. How do I stop that from happening again?I don't want to get in any sort of trouble.

people haven’t been able to reach me

I bought a phone number from PUBLIC mobile 3 days ago, but people haven’t been able to reach me, and I’m not sure what the issue is. My phone number is xxxxxxxxxxxxxx.

Phone number stuck with poublic mobile, cannot access or retrieve account

hi, i had my phone ported from rogers to public mobile, after 1 month of failed payment account got locked and cannot access it. need to save my phone number somehow.

SIM Card Error

Hello!I'm getting a SIM Card error, and I've worked through the troubleshooting (restart phone, then remove SIM and restart phone), and the next step is to request assistance from a @CS_Agent I also purchased a new SIM, but I can't even apply it to m...

Resolved! Public Points?

what is the difference between those saying International , or Canada US? how about other that said neither

Resolved! can't download PM app

can't download PM App to subscribe

Constant call dropping and terrible voice quality and big privacy issues.

PM, I really need your help.For the last month, I've been experiencing terrible call quality, dropped calls, calls connecting to other people's conversations. The last one is a huge privacy issue. I expect my calls to be private between myself and...

Re: Wifi calling

Resolved! Referred By A Friend

Hello!I just transferred my phone number minutes ago to public and was referred by a friend. When I put there referral code and hit submit, I expected it to be part of my profile..but there is no $10 credit and it doesn't show!What can I do to resolv...

Resolved! Cant access my public mobile account

My iphone 12 bit the dust. motherboard is shot. It has a public mobile esim installed. I can't access my email because it wants to verify me via text and I can't access my Public mobile because it wants to verify me through my email It's a continious...

Iogin

Can’t login, app keeps looping to login page. Have not had cell service or data since switching to public. SOS

Group plan

Hi, My partner and I have individual plans with public mobile. I would like to enquire if there is any group plan that includes data for both of us ? Thank you, Anamika

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