Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
First off, had been pretty certain I had switched both myself and my wife over to the plan that included Mexico when it first came out but when we arrived here yesterday nothing was working.Huge headache trying to connect with our pickup driver at th...
Hi there,My friends phone just died out and have no access to her account. She forgot what email it is and can not recover her account because it's an eSIM and everything is on line.Would anyone know who to get in touch with to resolve this issue?Tha...
I lost my phone today and can’t access my email because I forgot the password and need my phone number to reset it. Sorry I'm being low-tech 60 years old man When I try to log into my Public Mobile account, it sends a code to my phone or email—both o...
How do I use my phone internet for TV app
Signed up for Public Mobile, when i got to the very last page of signup it said there was a problem and i would need to contact support. However i still got the message from Bell asking if i agree to port out and I said yes. However the esim said it ...
Hello,I have never received my sim card after one month and I am unable to get support to get a new one. I want to be reimbursed but I don't know how to proceed since I have been waiting one hour on their chat but they disconnect me everytime.Any hel...
How to set up phone to switch from telus to public mobile
I have been trying for days to transfer my eSIM to my new phone. I have been following what support has told me but there is something wrong with my account and the chat support has been useless. Is there a number I can call? Or somewhere I can go
Is public mobile considering supporting wifi most all other providers do
My SIM is locked
Yesterday had upgraded my plan to include Mexico and requested it to start at the end of my billing cycle I'm November 17th is it possible for me to change that to start immediately without getting double billed? I was lead to believe yesterday when ...
When I call 611, it is asking me for my four digit number. How can I choose those numbers?
I am trying to switch providers. Received the authorization text to transfer my number and replied yes immediately, over 12 hours ago. Nothing has happened. How long does this take? How do I get a status update? Is there someone I can talk to about t...
Hi @CS_Agent,I live in Brampton west area and Public Mobile network has very poor mobile reception / signal strength in my area. Frequently pone calls are dropped or the other person can listen to my voice. Sometimes I can not ear him as voice is muf...
Hi, currently having this problem. How long did it take the number to connect after doing the process? I did those steps and am still verifying but can't tell if it's going to work this time or not. Sorry for reviving this but I'm hoping you remember...
Can't make outgoing calls or texts on my iPhone 17 but I can get incoming voice and text calls.Rogers says my number was ported to Public Mobile successfully. I am using up data. So I have the e-sim but it doesn't seem to connect to my phone number.T...
Hello,over a year ago I had an issue with my credit card and cancelled it which messed up my public mobile subscription. I was told I would have to pay by vouchers for a year before My Account access would be reactivated and I could set up automatic...
I wanted to change carrier tonight. I went to the new carrier's store, signed for a plan, and then we got stuck trying to port the number from PM.I get the client's side process. I've ported my number before. However, the carrier's representative cou...
Hi guys. This is not a request for support, I am posting to document a technical situation I just ran into when moving my service to Public. I caused a technical catch 22 situation that took a bit to figure out. This information should be added to y...
The problem is when I log into public mobile it's in a login loop and it won't show me anything about my account there is no reactivate button.
How can I port over my number from public mobile to bell? xxxxxxxxxxxxxxxx This is my account number xxxxxxx xxxxxxxxxx xxx xxxx is the number I want to port over to bell.
Major problems here. The app is not sending my OTP code to my phone so I am unable to log in. I can request an email from the a website but need to access via app
Hi how are you i’m currently out of the country and I recently transferred phones and my public Esim didn’t move with me. So I was wondering if you guys can send me a new Esim and tell me about my account and when my phone number expires because I’m...
Merged duplicate post
I have no network in my phone , tried all which your app says , google says , chat GTP says … please help, I am out of Canada
Received the following recorded message when calling an operational local phone number: 8b1 or hb1 Your call cannot be completed as dialed. Please check the number and try again?The number called is operational?
I changed the number for my sim card in My Account but when i Checked the number from "About" on phone it indicates it has not change from the previous one. I waited a couple of hours removed the sim from phone reinstalled and phone still indicates o...
