Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I subscribed and canceled on the same day but I am still waiting for a refund. When I try to login to cancel subscription I get an error message Forbidden A1. My partner's transfer never worked and he cannot login either.We are both stuck paying for...
Yesterday evening I signed up for a subscription and followed the steps to transfer my number and install the esim on my iPhone 13. During the activation I received a popup saying that the activation failed and to contact support. I have searched thi...
I have paid for and downloaded two eSims, now I have ordered a physical Sim and it came yesterday. I have it in my phone but continue to get an SOS reading.I called Koodo and they informed me that my number was successfully transferred a few weeks a...
I signed up and ported from Bell last night to Public Mobile and follow our steps and still not able to use my phone. Under the Sim list my original phone number was still there with Bell and there are no number shown on my esim. I need help.
I accidentally changed my number, and I want to change it back.
I was double billed and have spent more than an hour trying to submit a ticket. Seems impossible to do so.
@CS_Agent I have activated my phone but my phone still shows no SIM even though the sim card is activated. I can't receive or make any texts/calls and can't receive the code to confirm my account.I have restarted my phone and tried multiple things an...
Hi, I cannot call out nor receive calls. This is the first time and suddenly this issue came yesterday afternoon. The network bars fluctuates. I can text but it takes a while before it is sent due to apparent issues. Is it just me? Please help!@CS_Ag...
How do you earn points with new programs
Hey all,I signed up with Public Mobile and selected a temporary. I decided to port my phone number from Rogers, so it replaced the temporary number.The ported number from Rogers works fine, but logging into my account Public Mobile website, the 2 fac...
Cannot receive or make calls while I am in USA. It rings once and quits. I have powered off my phone several times but still no success. I am trying to get thru to a customer care agent but no reply?
I'm having trouble downloading images in my text messages or messages does anybody know the APN settings or if they changed? I remember seeing something about APN changes.
Hi, I am having the same trouble where I cannot confirm my identity because I am not receiving any text messages. But calling out works, and there's the Public Mobile logo on my phone when I turn it on. Can someone please help?
Hello community!I'll be traveling to Hawaii (oahu) next month. Just looking for current reviews on how the can/us ad ons have been working there for talk/text and data. My wife and I will be using pixel 6a and pixel 7. Had anybody been there with PM ...
Hey y'all - I am currently experiencing an issue with the app - it won't let me log out.Would the best bet is to just delete and re-install the app?It just puts me on this animation for a long time (Internet isn't the issue speed plan is on 500mbps o...
Can I use an international phone number for an alternate contact?
So last month I upgraded my plan to one with more data and now as the title says, I can't send or receive pics when texting. I suspect it might have something to do with my previous plan only having 3g and this one having 4g but I've genuinely got no...
Hey Folks, I ported my esim from telus to public on anew phone. Set up the port confirmed yes on the test and my new phone (iphone pro max 14) keeps telling me that the sim wont activate. Whats more odd is that until i reset my original phone (abo...
I keep getting an ad for a 29$ 20gb 4g plan, when I login it isn't an option. Is there a way to access that plan, I'd like to upgrade from my 15$ plan.
hello again I'm back... I am still in the same position as the last time I posted in here 3 weeks ago... so anyways still can't set up my account I literally just tried again and got the message you see in the pic I posted and also I paid the 38.08$...
I pay for my sister's phone and recently got her a new phone. She lives far away and I don't have access to the old SIM. I got a new SIM for the new phone but the old SIM is still working in her old phone. Can anyone help me figure out how to proce...
HI...I have the new can/us plan it worked great for 3 days and suddenly I'm offline. I have only used 1.35 gb Help!!!
How can PM charge for a service they have zero ability to provide???? Even in their ‘fine print’ they state US servers can and most likely deny anyone they like. I guess you get you get what you pay for in a discount carrier. The big guys (Telus, Bel...
@CS_Agent - I have 240 GB add-on. Will I loose it if I change subscription to $15/month?
I have botten 2 and do not know how to load It on the phone.what is a sm-dp+ address. googled it but no help
Trying to connect sons esim but never got a QR code, bought another one and still no code.... can't activate phone without a code. any help to find it or what to plug in manually thanks
Im locked out of both mine and my sons accounts for over a year now!!! cant reset passwords anything and ive been trying everything, I cant change plans or payment options or anything! ive been a customer for over 15 years and have 4 seperate subscri...
Use alternate mobile phone number, ###-###-#### , to receive 6 digit code to activate new service.
With a plan that includes US data, are there any limits on long-term usage in the US? For example, a snowbird spending 6 months of winter down in Florida would be fine?
Electronic help is NOT helpful. Just takes me in circles for hours wasted was not able to get here for a long time either. The system acknowledges My identity is correct but error message stops access to account.
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