Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I came to PM yesterday. My eSIM does not seem to have activated correctly. My phone gives me the message "Could not activate cellular data network"Chat bot says APN should be SP.MB.COM but mine is isp.mb.com and I can't seem to change it.
I received a promo offer for two plans and want to change my plan to the $19/month 4G 3GB plan. It says to reply YES1 but I just end up getting the autoresponse of "Sorry, we didn't catch that. Please visit etc."
I am stuck in a sign-in loop and cannot reach my existing account information. Please have a Customer Support Agent manually correct the account status rather than sending me back through the purchase process.
When I trying logging into my account it brings me to a page that says welcome back let's finish setting up your account. I have had this number for over two years yet this keeps coming up so I can't log in .. how do I log in? Please and thank you
My wife gets offers, like increase data plan for same or a bit more $$. This time she got an offer for Netflix, ...Amazon Prime, etc for $4 more. How do I get these offers? Thank you.
Hello Perhaps someone can help me- I tried to buy a phone line, but was never activated- P-mobile withdrew $$$ from my visa- And I cant seem to find anyone online / or via phone to help me- I am hoping to speak to a live person- The 1855 number ask m...
I just got new phone, I can get SMS, and I can call out...but I can't get calls inbound (it just goes to voicemail)Is there someone that can help me, please?
Hi - I tried to subscribe to public mobile and unfortunately there was a technical issue on their end. A technician is supposed to call me but haven't received a call yet therefore I would like to access my account to cancel my cell subscription and...
Does my plan include ALL of Mexico? We’ll be south of Playa Del Carmen and I want to be sure. I know sometimes companies say they have coverage in a country but it’s not the entire country. thanks
I am trying to activate my account with public mobile after leaving a different carrier that was charging me way too much. No matter how I enter my payment details, it rejects it. I’ve tried all my cards and all the details are entered correctly so p...
I haven't received the publicmobile Simcard and I I bought it from the store to activate the account. As you know I paid for it from my credit Cards. I just wanted to know also my monthly payment.
I had an existing support case, Ticket #716930-967, regarding recovery of my previous phone number. A Team Manager approved a one-time exception and I was instructed to purchase a new SIM card and contact support once I received it.I received the new...
Hi, my original plan was with Fido - using eSIM.I just subscribed for a Public mobile plan via the app. I did do the Phone number transfer option during activation. I received the transfer SMS from Fido and replied YES. How do I know if it was suc...
Hi public. we initiated the porting but we were not able to get text messages because we are outside Canada . to resolve this, we contacted you to pre-approve the port but for some reason it failed again. Its likely timing where the voip service init...
Anyone facing data issue (2026-08-20)? it was working this morning but all the sudden, not able to connect. WIFI still works.I have tried:1). airplane mode and turn on data2). restart cellphone3). take out sim insertnone of them work, any idea?
Over 2 mths ago I switched from an old 3 g phone to a newer SE (2020) iphone but I am continuing to receive texts that say the 3G service will be running out and that my current device will no longer be compatible. There is no where on my account to ...
Probably a dumb question but I don't know. Say I lost my phone or it was stolen, is there a way to lock the Sim card? It's a physical sum in my phone.Would I have to order a new sim from PM? Does this mean I would lose my number?I have a Galaxy S20 t...
Any suggestions would be appreciated. My A 52 Samsung has always worked well on Salt Spring. Now calls constantly cut out. We cannot rely on the service in case of an emergency. So weird.
SpoilerI got my number a day ago and I was trying to make a phone call but it said that number is not actívated on the network, what do I do?I got my number a day ago and I was trying to make a phone call but it said that number is not actívated on t...
need assistance obtaining email address. System not "behaving" as stated. Specifically, it is not showing the partial email address when attempting a reset.
