Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just purchased a subscription and I am trying to activate my eSIM. When I scan the QR code to activate the eSIM, it says it is unable to activate. I have tried various times and now it tells me the QR code can't be activated.
I have an active Bell account, with a physical sim card. I created a PM account with an e-sim to try out the service, wasn't sure it would work well in my remote location but it does. Now I want to cancel my Bell but I want to keep the number. How do...
Myself and a family member are attempting to port our numbers from Telus to PM. My family member had no issues doing so from my Telus account, but when I try to do it, I'm told my number is invalid?I haven't had any issues with this number before, it...
I just purchased a subscription and I am trying to activate my eSIM. When I scan the QR code to activate the eSIM, it says it is unable to activate. I have tried various times and now it tells me the QR code is no longer valid. Please help.
So my wife and I looking at your plans if we pick one and join pm with our 2 phone can we immediately change plans to your 30 dollars for 30 gigs Can USA Mexico plan for existing customers. Our son has been with PM for 3 years and just did the plan c...
I've request the blacklist through private message to agent since 3 days ago. they told process take up to 48 hours, I just check IMEI online and still show "clean"? May I know how long will be take?
Just got a Cdn/Mexico/US Public Mobile acct. We have a Cdn phone number but we're in Mexico and I want to dial a US number. I've done 011 and +1 area code and number but it doesn't go thru as advised. What is the correct procedure?
Had my phone stolen, bought a new one & need to get the e-sim on the new phone. Website says I need to use the app. App doesn't let me log in, gives generic "something went wrong please try again later".I need to get access to my phone number & there...
Why am I getting a text message saying I’ve used 75% of my Data, but when I check my usage I have only used 0.15 of the 2 gb I get a month. It’s very annoying! I seem to get it every month
What do i do to complete
Hello Everyone,I have a question about Top Up and PayPal...Yes I have searched the forum and this is my problem.. my phone plan renews on the 30 and currently I have no WiFi at home so keeping my phone active is crucial for many reasons. Anyway my pr...
my friend is trying to port his number from Koodoo to PM. It came up with an error message after he agreed to port his number so he tried to login to his account on his computer. However, the account insists on sending a confirmation code to his ph...
My promo code not working, I just want to change my subscription plan and add promo code. But it's not working, is there any way to contact them by phone?
Has anyone switched from TELUS who had the Stream+ bundle with them?Does the service continue? Or did you need to switch it as well?
Hello everyone,I'll be travelling to Australia, New Zealand and Indonesia in a few weeks after searching e-sim options, I have come across the Maya Global E-Sim. Have any of you ever used this? Did it work well? Did you experience any problems when ...
My phone is broken. I have set up a hand me down phone and was trying to transfer the SIM card from my existing phone to the new phone. The SIM card does not fit. I went online and tried to buy an eSIM. But the identification verification Will only s...
Why didn't my data renew when my plan renewed on the 23rd.... the one time I actually use a bunch of data and it doesn't renew and now im 5 days in to a new monthly plan and im lucky if 7g of data will last me till Dec 23rd.. wth 臘
There's a new Black Friday plan for $30/month with 30GB of Can/US/Mex roaming, and it appears to be available for downgrade. I am thinking of switching from the $35/75GB plan to this.
Ported my number to public mobile, call and text are successfully working on the public mobile sim card, but the number in android settings is still showing the temp number, and the portal still tries 2FA to the temp number. Not a phone hardware prob...
Hi my subscription just expired yesterday and I got a 50.00 voucher this morning I cannot use the voucher it wont give me that option keeps trying to.use .my debit card no voucher option@
I can't make phone calls and send/receive text messages. I logged in to my account and found out that my account had disappeared. Can anyone help?
Hey, guys, I need to tansfer my Public number to Telus. What should I do?
Hi, I want to activate new subscription but when I log in with my email there's already a plan selected and takes me to payment screen. Can you clear my account or the previous activity so I can activate a new subscription.
Hello,I removed the esim too quickly and I missed the 90 minute transfer window text. How do I retrigger this, so I can port my number. My original service (rogers) is still active.Thank you,
I am currently on vacation and used points I had earned to get a US talk and text 5GB plan for 15 days. I am for some reason unable to access my voicemail and can't figure out why.
I recently changed my phone number however the new phone number doesn’t show up on my eSIM. The old phone number no longer works but the new number works fine and can receive and make calls. The issue is that for iMessage it shows my old number. In c...
Im porting from Rogers. It seems successful since Rogers account shows "cancelled" and Rogers sim card is not working any more. However after inserting pm sim card and rebooting, my phone shows no service. Cant make phone calls or send text msg. Is t...
I didn't have this issue before, but for a few months now I have stopped receiving the two factor authentication texts from a number of places.This includes my banking institutions, insurance provider and more. I'm not able to login to many of these ...
Hello, I have recently changed to iPhone 17 pro but they do not have a sim slot and only allow eSIM. How do I change my SIM card to use eSIM on my new phone? I have not transfer the sim over before deleting my data so I no longer have access to my ol...
