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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

The reason I don't like Public mobile

I've had public mobile for a very short while, and the reason I don't really like their service is because of the following.Billing, billing is terrible, when you top up using the IVR and you pay you plan, they take only the monthly plan price and no...

father passed away

I would like to take over my father's wireless line but the account and number says it is now suspended. I would like to know how I could still retain the number and how to go through this process. I know I would still have to continue paying for the...

transfer incomplete. I need a refund

my transfer did not go through. i want a refund. how do i go about getting that?

URGENT: Port Stuck / Locked out of 2FA

I am porting from Lucky Mobile. My incoming calls are stuck at Lucky Mobile. I cannot log in to my account because the 2FA codes are going to the phone number I haven't received yet. Please finalize my port manually. My Lucky account number is xxxxxx...

Resolved! Submit a ticket

Need assistance with transfer from Lucky Mobile to Public Mobile

Resolved! Failed activation. Is it too late to get the promo?

Last month PM offered 60gb 5G plan for $20. I signed up for an account, however, the activation process failed a number of times I tried. I also seen that other new customers had website issues at the same time. I know the promotion is over, but my q...

Overcharged

Hi,my phone plan is $15 each month,now you charge me $18 per month without any notification,please refund me back for those months overcharged fund.

new transfer not complete

I am transferring my phone from telus. it did not work. no error messages.Please help

Cannot port my TBayTel #

Did you get ur number to move eventually? I have Tbay tell and am trying to move my number

Number portability failed

When I tried to switch from PM to another service provider, I was unable to complete the transfer, as it showed that my number was invalid. Because I wasn't receiving text messages or calls, I could only make outgoing calls.

Double charge.

I changed my subscription a couple weeks ago to change in my renewal. I git charged twice in my renewal. The old plan price and the new price showed up on my credit card. My account payment history only shows the one payment for the new subscriptio...

Texting

Just wondering if anyone else is having difficulty sending text messages on Public Mobile? For several weeks now I have been unable to send simple two word texts and pictures don't send at all.

Changing the email

How can I change my email address without changing my Subscription?

Unusable

Why am I unable to call a 1-800 number and why can’t I send a text to an android phone but can receive them?

Change the plan and rewards

If I change my plan, do I lose my current points and rewards

Sending me a six digit code over and over, can't login!

Constantly asking to verify account and keeps looping and asking over and over. Please fix this garbage

Resolved! Pin change

I need to change my pin

how do I reset my location on YouTube TV?

No service

My service was suspended, I updated my credit card information now. When I’m getting my service back?

Resolved! My automatic payment subscription hasn't been working for THREE times ?

I don't think it's acceptable for my service to be suspended—not once, not twice, but three times—due to system issues! I've had a subscription set up since opening my account, and my bank account has never had any problems. But for some reason, my a...

Resolved! Help from an agent, which option is faster?

Hello everyone. If need assistance from a PM representative, is it faster to go through the chatbot or to private message. It has been a while since I visited here so not sure what is now the preferred procedure.

Customer service

I have never seen such poor access to customer service. The online system keeps me going around in an endless loop that leads nowhere. i just need to chat with a human being in customer service, does Public Mobile employ humans ??? Do they give a **b...

augmentation de mon forfait

International Calls Not Going Through

I am trying to call a hospital in Malta from Canada. I see the Hospital Name shows up on my display but Public Mobile comes on an says the call cannot go through. I have 300 minutes of International time on my account.

Resolved! Credit card info expired subscription expired

I had the same issue, and updated my card number. Still no service on my phone and I but it down thinking it would refresh.

Lost my phone while travelling in India , can't login to account to disable my phone

I lost my phone while travelling in India , can't login to account to disable my phoneThere is no public mobile contact number, how do I deactivate my sim

Customer Service Here Is Horrible

After 80 days, my port out request finally succeeded.Now I have noticed that Public Mobile was charging me for service while my account was on hold for 90 days.I explained this in a message to them and got hit with your port out happened the 1 day in...

Resolved! Old provider discontinued, Public confirmed, but no service

Received emails confirming the discontinuation of old provider and new service from Public. However, in the process, we missed the text message from Koodo to reply 'yes' and removed the old Koodo SIM card thinking that all was complete. We put the ca...

Esim activation

I'm still having issues with activating the esim steps on the app. I don't have a QR code in my email. I can't log in on the app.

Deleted eSIM

Hi there!I had to reset my phone and i lost my eSIM, now i cant get it back, could you guys send me another QR code please?

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