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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2264 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3856 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34249 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45923 Views
  • 182 replies
  • 30 Bravos

Resolved! Transferring esim

I got a new iphone. How do I transfer my public esim so I can keep my phone number? 

Robin1122 by Good Citizen / Bon Citoyen
  • 314 Views
  • 7 replies
  • 0 Bravos

New phone

I need a to transfer my phone number to this phone but idk how and I don’t have my other phone

Beeella by Great Neighbour / Super Voisin
  • 108 Views
  • 2 replies
  • 0 Bravos

Email

How do i change my email address associated to my account 

Abbi2 by Great Neighbour / Super Voisin
  • 146 Views
  • 3 replies
  • 0 Bravos

$29 20GB Can-Us-Mex plan

Hi... my brother was recently texted offering an upgrade to a $29 20GB Can-US-Mex plan.  I didn't get a text offering this plan but would like to upgrade to this plan as well.  I am currently on the basic $15/mo plan. How can I get the text message w...

EmmaC2 by Great Neighbour / Super Voisin
  • 169 Views
  • 2 replies
  • 0 Bravos

Unable to enter phone number on iPhone

MMS requires to enter your phone number when going to iMessage. Then I go to settings, click My Number, add the number but cannot save the phone number

GabrielleG by Great Neighbour / Super Voisin
  • 88 Views
  • 1 replies
  • 0 Bravos

Resolved! New plan 35 can us mex 60 Gig

I was wondering are any of these new plans offered by public mobile unlimited data. Example if you go over your 60gigs on your plan will the data continue just at a reduced speed? 

Kwoks by Great Neighbour / Super Voisin
  • 496 Views
  • 6 replies
  • 0 Bravos

Wifi

Has anybody experienced bad wifi connection when switing to public mobile? I have never had an issue on my phone when at home until I switched to public mobile. Not happy.

NathanPardy by Good Citizen / Bon Citoyen
  • 164 Views
  • 4 replies
  • 0 Bravos

Resolved! Account not closed after 90 days

Why is this account still open and linked to my old canceled phone? How do I make sure this account is deleted? I had unsubscribed from last year.

CL23 by Great Neighbour / Super Voisin
  • 210 Views
  • 6 replies
  • 0 Bravos

Phone number

I had to use a temporary number to switch over my landline. Now when I text, the temporary number still comes up on others call display. I have switched to the number I brought with me, but temp number still shows. How do I change that?

Howty by Great Neighbour / Super Voisin
  • 97 Views
  • 2 replies
  • 0 Bravos

Subscribing, indicated wrong postal code

Hello, I am trying to subscribe and it keep saying I have the wrong postal and it doesn't match my billing address, however i have not input my address yet, how do I get around this?

Kirst by Great Neighbour / Super Voisin
  • 91 Views
  • 2 replies
  • 0 Bravos

Assistance to port in landline number

How to check porting status ? after I signed up my SIM was activated, but cannot receive SMS as porting not completed... the old landline has no SMS so I don't know if porting was initiated. Without SMS I can no longer login to my account because 2FA...

Cs010 by Great Neighbour / Super Voisin
  • 177 Views
  • 5 replies
  • 0 Bravos

Lost contact with customer service

I was in communication with Hassell to try to get my Koodo number ported to my new Public Mobile account. He no longer is messaging me

hammerzak by Great Neighbour / Super Voisin
  • 410 Views
  • 8 replies
  • 0 Bravos

Resolved! Unsubscribing temporarily

I am travelling for a few months so I unsubscribed temporarily, but I have $152 of available funds in my account right now. I am planning to resubscribe right before the 90 day window to keep my account and phone number. During this time, does my ava...

Helenruch by Good Citizen / Bon Citoyen
  • 302 Views
  • 10 replies
  • 0 Bravos

Issue with getting data working on my iPhone 16

hello there,My partner has gifted me an iPhone 16, which I'm thankful for. I've went ahead and signed up for Public Mobile yesterday, under the Mexico included plan.For some reason, data service is still not working; Mobile data doesn’t work, even th...

MaxFleurette by Great Neighbour / Super Voisin
  • 148 Views
  • 1 replies
  • 0 Bravos

Accessing my SMS texts from outside Canada

I'm still paying for my account since I want to keep my phone number, even though I'm currently travelling. Is there any way I can still receive or somehow access text messages (I know I can't send them which I'm fine with)? I know this works when I'...

Helenruch by Good Citizen / Bon Citoyen
  • 194 Views
  • 4 replies
  • 0 Bravos

How is it possible that Public Mobile has SUCH BAD SUPPORT

How is it possible that Public Mobile has SUCH BAD SUPPORT that I've been trying to port my number into a new public mobile account for 4 weeks now to no avail. What are you guys doing?? I can't even keep in touch with support because they're so hard...

Need help getting started with a new line

Hi everyone,I just got a new line with Public Mobile, but I’m running into some issues getting started.I’ve activated my SIM and set up my account, but I’m not able to make calls / send texts / use data.Here’s what I’ve tried so far:Restarting my pho...

HenryLo by Great Neighbour / Super Voisin
  • 102 Views
  • 2 replies
  • 0 Bravos

unauthorized top up

Somehow my account got switched to the $250 5G package at 2:00 in the morning on March 4th.  I'd like this payment reversed.  How do I make this happen? 

elxtech by Good Citizen / Bon Citoyen
  • 176 Views
  • 6 replies
  • 0 Bravos

Phone Record

I need my old phone record, the call logs. Please help

SarojB by Great Neighbour / Super Voisin
  • 111 Views
  • 3 replies
  • 0 Bravos

Texted Plan Offer

I received a 20gb 5g can, us, mex plan offer via text for $29/m.  I need more details on the plan and confirmation that this is a legitimate offer from public mobile. The offer reportedly expires Mar 18th. Thank you! 

BW63 by Great Neighbour / Super Voisin
  • 122 Views
  • 2 replies
  • 0 Bravos

US Plan not working calls hang up

I googled the problem and tried trouble shooting but my phone seems to be set up the way it should w LTE and roaming on. It worked for one day without issue and all of a sudden does not work today. My family who also have an account can call me but I...

ekng008 by Great Neighbour / Super Voisin
  • 166 Views
  • 7 replies
  • 0 Bravos

Account change

My account for 45$ was due mar 11. I put 30 in vouchers to change to 30 account. I have neither account.

Fucarla by Great Neighbour / Super Voisin
  • 130 Views
  • 4 replies
  • 0 Bravos

Reimbursement

If I switch to a different provider half way through my bill, do I get reimbursed for the difference?

Maryneave by Great Neighbour / Super Voisin
  • 94 Views
  • 2 replies
  • 0 Bravos
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