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Subscribing, indicated wrong postal code

Kirst
Great Neighbour / Super Voisin

Hello, I am trying to subscribe and it keep saying I have the wrong postal and it doesn't match my billing address, however i have not input my address yet, how do I get around this?

2 REPLIES 2

will13am
Oracle
Oracle

@Kirst , Public Mobile uses a location system for the postal code entry.  You cannot freehand the input, it has to verify it.  Be sure that location permission is enabled.  I find updating the address on the mobile app with location permission enabled to be the most reliable.

Dunkman
Oracle
Oracle

@Kirst 

This website is glitchy.  

Might want to try with a different web browser, clear cache or incognito mode. Or you could try on a different device or the PM app itself  

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