Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Do emoji reactions to text work between iOS and android?I just switched to PM and last night they appeared as separated text like « bob put a smiley face on hello bob »
HelloEvery thing was going well but now I can’t make or receive calls. I have turned phone many times, it is not in wifi only and it was working well before. I can’t seem to log a ticket as it says “Forbidden A1” every time in press the link. Thank...
I’ve been testing the PM network and have decided to go ahead and move my number from Bell. How do I move it to my current PM number/eSIM? Or do I need to cancel this account and start fresh?Thanks in advance.
Hello, I forgot my eversafe ID, could you please send it back to me? My electronic adress is xxxxxxxxxxxxxxxx@xxxxxxxxxxxx
I’m on step 6 and won’t activate. Can’t go back and when I ask for support it just runs in circles
I juat set up mu.public moblie account ans ported over my née number. I can't get text to come thru. I call call out thags all. What do i do?
On October 13th, I was charged $34.50 twice for a twice monthly charge request, I want you refund my money
Is there a reason why Public mobile tops out at 20mb/s data in Montreal?Generally it's 15-17mb/s....I just switched from Rogers and this is pathetic, I would always get over 70mb/s with Rogers LTE, does Public mobile just have really bad service in t...
Cellphone reception in my area and surroundings is very poor. I have installed a signal booster with a log periodic antenna on my roof and the signal amplifier and panel antenna inside my house. I have pointed the roof antenna in the direction of the...
I recently switched to the OnePlus fold and can't figure out how to send or receive photos or files from IPhone users
A family member purchased a subscription for me on October 1, using his referral code when opening the new account. He created the account on his desktop, adding the referral there, but then had to continue on the app to get an esim, pay and activat...
I put $15 US plan on phone (this morning) for $15, but I don't need text I need phone calls. Can I get it cancelled so I can pick the phone call option?
I put a US roaming plan on my account and I cannot make or receive phone calls. In Tuscon.
Hi Team,Am a new user, activated esim thru online, but am able to make calls but not able to receive the calls, looks the calls are receiving by another person, hope same number allocated to two different users, please let me know I can contact cust...
I have been awarded 500 International calling minutes as a Christmas bonus each of the past few years. They have not been used and I have many left. I just made a call to a 340 area code to call St. CROIX in the US Virgin Islands and it will not comp...
What does it cost to use your phone in Jamaica
I changed from Koodoo to Public. Followed all the instructions but never received an SMS. “Subscription not activated” says to contact a customer support agent ? When I go through Get Support it stops at a blank screen with a Telus url ? Any help ?
HiI purchased a subscription for a family member on October 1, using my referral code from my account when opening the new account. I created the account on my desktop, adding the referral there, but then had to continue on the app to get an esim, p...
Changing to PC mobile. Plan expired today. I just need service for getting the release number text
I’m planning to upgrade to an iPhone 15 or 16 along with a new calling/data plan and am considering Public Mobile. I travel to Alaska for week-long trips 2-3 times a year for work and often need to use my phone as a hotspot when I have cell reception...
Hi all, I’m new to Public Mobile. I submit my cellphone bill receipts for reimbursement from my employer.I printed them out recently but I don’t see a service date on it and can’t figure out where to find them with a service date on it.TIA
I would like a refund for lost service while traveling to Montreal on October 11th. We lost four hours.
Hi Gerald,was wondering did you solve your eSIM transfer issue. I am having the same challenge currently bought a new phone and can’t transfer.Tried to transfer to eSIM and didn’t work. Tried transfer back to physical SIM and didn’t work as well. Tha...
New subscriber. Should I first get a PM subscription plan and PM eSIM number before doing a port from Rogers (corporate) account .. OR .. I can do all this in a single step by starting with a port request? I want to use PM number on a separate phone ...
this is another account I made to access the community forums.my original account with an active subscription has me permanently locked out.It says you have been locked out for security reasons due to password being typed incorrectly too many times. ...
I am trying to renew my plan but it keeps saying I can’t pay at this time what should I do
I bought a new phone pixel 8 pro and everything works on it but my data. It's saying it's disconnected. I tried everything it's saying to do but it's not working
I have problem in get text and call. Can you help me
Hey, I'm stuck at this point. Downloaded the app then select - log in. then nothing loading. Spent whole evening trying to clear cash updating all apps. Still nothing. Any ideas?
HelloIt appears that I'm stuck in a loop while attempting to buy a subscription plan. It appears that I am unable to proceed forward.I get the following error message below, so I tried clicking on "Try Again" and I get repeatedly looped to the same w...
