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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2409 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4180 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35221 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 47230 Views
  • 182 replies
  • 30 Bravos

payment

I found my Subscription Usage on promotion is expired so I change my upcoming subscription but unfortunately my previous subsciption payment is autopay, hence I paid double on my subscitpition plans  which are $55 and  $40, can you refund autopay amo...

PSC1 by Good Citizen / Bon Citoyen
  • 700 Views
  • 6 replies
  • 0 Bravos

Resolved! iPhone locking up with Public Mobile

Hi there - I have an iPhone 13 Pro and my phone randomly locks up when I go to use it.   I had a physical sim in it and thought maybe that was the problem.   I put a different carrier in for 3 weeks and didn’t have a single lock up, put public mobile...

Costanza1008 by Good Citizen / Bon Citoyen
  • 1685 Views
  • 12 replies
  • 0 Bravos

Resolved! Group texts not working

Hello,I use a OnePlus 10 Pro and service has always been fine. About a week or so ago, my group texts and texts to any of my contacts that I'm also in a group text chat with stopped working. All I get is "Attachment" and loads of notifications that "...

majikdragon by Great Neighbour / Super Voisin
  • 5120 Views
  • 16 replies
  • 0 Bravos

Unable to receive Eversafe code via phone

Hello,Recently switched from Rogers to Public for my mothers phone 4 days ago. Noticed we had not received a port-out message from Rogers for the cancellation. Rogers account is still showing as active and they are telling me I need to contact Public...

TJ6 by Great Neighbour / Super Voisin
  • 625 Views
  • 4 replies
  • 0 Bravos

charge unknown

Good morning,there is a charge of $17.25 that has been placed on my credit card since August 2023. can you tell me what this charge corresponds to.08/17/2023 charge $17.2510/27/2023 charge $17.2511/30/2023 charge $17.2502/20/2024 charge $17.25

NBA2023 by Great Neighbour / Super Voisin
  • 453 Views
  • 3 replies
  • 0 Bravos

Can’t send text or iMessage to a contact.

I tried to send a text message to a contact and it won’t send through a text. It will only send to the email account or iMessage but not SMS. What’s going on? All my settings in my iPhone have been checked, I’ve turned my phone off several times and ...

Sharses by Great Neighbour / Super Voisin
  • 674 Views
  • 4 replies
  • 0 Bravos

My Account website tab not working

Hi everyone When I click on the My account tab at the top of the webpage it just brings me back to the the home screen. Once in awhile it will bring me to the login, but then once I put in my password and 2 step ID it brings me back to the home page ...

Hfarms by Great Neighbour / Super Voisin
  • 451 Views
  • 4 replies
  • 1 Bravos

Can`t access My account

I need to change payment option for my current plan (I use it over 5 years), but I no longer have access to email i was registering it to. I need to speak to REAL PERSON, because I`m sure it will be tonns of security questions to verify it is my acco...

Sh_Olga by Great Neighbour / Super Voisin
  • 530 Views
  • 3 replies
  • 0 Bravos

SIM not working

I purchased 2 SIM cards.One worked perfectly the second won't work. I've tried 2 phones and the SIM won't work in either phone.

Elleanor by Great Neighbour / Super Voisin
  • 604 Views
  • 5 replies
  • 0 Bravos

Resolved! Lost phone

HI, same question, kid lost thier phone, and I'd like to log into the account to see if it's still active out there somewhere.  However, when I click "resend code" it does NOT give me the option for an email.  Only text or voice message.  I'm kind of...

GrumpyDad by Good Citizen / Bon Citoyen
  • 756 Views
  • 4 replies
  • 0 Bravos

Service

As of this morning, my phone has been stuck in roaming and or unable to connect to any carrier. I've reset, checked Sim, adjusted settings on my phone to connect automatically. I have a galaxy s10

Taiano1 by Good Citizen / Bon Citoyen
  • 808 Views
  • 7 replies
  • 0 Bravos

Resolved! US add on not working

Hello my US add on is not working .  I bought talk and text.  Can someone tell me how to configure my phone for it to work.  I have a Samsung galaxy s10.  Thanks

Cricket2 by Good Citizen / Bon Citoyen
  • 855 Views
  • 5 replies
  • 0 Bravos

PlayStation Portal and IPhone Mobile Hotspot

Trying to use my mobile hotspot to play my PlayStation Portal. I have a 5G plan and iPhone 12. when testing it will try to connect to my PS5 and it will turn it on but will not give me access. I tried changing the APN and didn’t work. However on my o...

KrisAsteroid by Good Citizen / Bon Citoyen
  • 14538 Views
  • 6 replies
  • 0 Bravos

Change to specific public network number

 I need to recover my Google account and this is the only possible way left open to me in Oregon to recover 15 years of memories. I have photos of my wife whom had left me a widow. I'm really don't wait to lose them. All other recover options have be...

Pubicmo by Great Neighbour / Super Voisin
  • 460 Views
  • 2 replies
  • 0 Bravos

can't sent SMS to UK

I can't seem to text or call United Kingdom. I tried 01144<phone number> and +44<phone number> without the leading zero. example 01144xxxxxxxxxxx or +44xxxxxxxxxxx. it doesn't seem to work even I supposed to have free international text and plenty of...

derekcheung18 by Great Neighbour / Super Voisin
  • 459 Views
  • 3 replies
  • 0 Bravos

Resolved! Link to my profile

Hi,Can someone give me the link to my community profile since I can't access it or see it? Working with an agent trying to resolve my community profile issue.ThxEdit:Thanks @computergeek541 

treefrog by Town Hero / Héro de la Ville
  • 528 Views
  • 1 replies
  • 0 Bravos

eSIM transfer

How do I transfer my eSIM to another phone

Fftfgh by Great Neighbour / Super Voisin
  • 363 Views
  • 2 replies
  • 1 Bravos

Invoices

I am unable to access invoices further back than 90 days, I need all the invoices from the past 12 months. Where can I access and download those?

Dan46 by Great Neighbour / Super Voisin
  • 288 Views
  • 1 replies
  • 0 Bravos

MMS not working

Last week my Nokia 6.1 stopped downloading MMS. I have done the APN update, restarted my phone (multiple times). I have enough data.What else can I do?

Some1north by Good Citizen / Bon Citoyen
  • 1413 Views
  • 8 replies
  • 1 Bravos

Downloading usage data

Hi I'm trying to download my usage data from Jan 1 to present, just for calls.  I used the filters to select the dates and "unclicked" data I did not want.I try clicking on "download" and nothing happens. What am I doing wrong?thanks

Jopiary by Great Neighbour / Super Voisin
  • 644 Views
  • 5 replies
  • 1 Bravos

Access invoices of deactivated account

I am unable to access invoices for my account since it has been deactivated. Please send me all the invoices of my account since I opened it.

ericcccc by Great Neighbour / Super Voisin
  • 331 Views
  • 1 replies
  • 0 Bravos

3G to 4G service upgrade

I recently upgraded my 3G service to 4G (Feb16) and have not noticed a speed increase. Is there something I need to do on my phone? I have rebooted it.

WayneH by Great Neighbour / Super Voisin
  • 1327 Views
  • 7 replies
  • 0 Bravos

stop auto payment

My subscription cycle is of 16feb and I have one public mobile subscription but my account got deducted 2nd time on 19feb which is not authorised by me. This also had happened last month and there wasnt an appropriate response from public mobile so i...

Jigaa by Good Citizen / Bon Citoyen
  • 494 Views
  • 3 replies
  • 0 Bravos

Esim won't download

Can't get my esim downloaded for pixel 3 not sure who to call about this. Tried Qr code but it didn't work.

Josh345 by Good Citizen / Bon Citoyen
  • 1362 Views
  • 18 replies
  • 0 Bravos

multimedia

I can't send group texts and I can't send pictures via texts.  This just started 2 weeks ago.  I have always been able to send group texts and pictures before.

languagemaier by Great Neighbour / Super Voisin
  • 524 Views
  • 4 replies
  • 0 Bravos

Calls dropping regularly

Hello,My calls have been dropping consistently for the past few months. I'm always speaking to the same person (who is also a public mobile user) throughout the day and every call/session is dropped eventually- this occurs on a daily basis. One time,...

Catchjoyceness by Great Neighbour / Super Voisin
  • 1523 Views
  • 11 replies
  • 2 Bravos

Public Mobile Promo Code or offers?

How often does Public Mobile give Promo Code or new discount offers?,I'm looking at the $29 for 20 GB package, but I need international S.M.S. as my nephew is in Singapore right and all he has is a crappy phone BlackBerry Storm that can only do SMS, ...

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