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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28810 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40658 Views
  • 185 replies
  • 29 Bravos

Hotspot

When I go to turn on my hotspot it says I need to contact Public Mobile to allow a hotspot on this account. I’ve attempted to contact them but it’s been such a pain and I’m not getting anywhere. 

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Change mobile data plan company

Hi,  I would like to switch to another company for mobile data plans. However, I paid for a new month on Nov 28, 2023. Can I cancel the subscription and get partial refunds?Another question is that can I bring my phone number to the new company?Thank...

christyyyy by Great Neighbour / Super Voisin
  • 601 Views
  • 6 replies
  • 0 Bravos

How do I transfer my old number to an esim

I can only receive calls on my old number right now texts sent going through so the only way I have to authorize the old number is through a phone call. thanks, a

Ashwee by Great Neighbour / Super Voisin
  • 618 Views
  • 4 replies
  • 0 Bravos

Can't call on my phone with the US/Canada plan

Hey Folks!!I have the Canada US plan, and now that I'm in the US I can't make or receive calls. Texts are good, WiFi is great, just no calling... ? Help?I have turned the phone on and off. No calling still. Thanks

grizzlybasin by Great Neighbour / Super Voisin
  • 514 Views
  • 4 replies
  • 0 Bravos

SPAM calls

What kind of measures that Public mobile have/had implemented  in place to avoid spam calls?

samsam by Great Citizen / Super Citoyen
  • 811 Views
  • 8 replies
  • 0 Bravos

Need EverSafe code sent to email

Hi,Still can not  get my friends service working since she tried to sign up Nov 26th. Part of the reason is now she can not get into her app or login on the web as the OTP code keeps sending it to her phone that has no service. She is stuck in a loop...

xsparky by Good Citizen / Bon Citoyen
  • 1472 Views
  • 13 replies
  • 1 Bravos

5gb bonus coupon from Mobil Klinik with new phone

Recently got a new phone. It came with a Public sim card & 5gb bonus card from Mobil Klinik. If I use the new sim card instead of my old one, does the 5gb bonus go with it? Also want to keep my old number.

Pete_S by Great Neighbour / Super Voisin
  • 474 Views
  • 4 replies
  • 0 Bravos

Incomplete Phone number trasfer

I have switched to public mobile and it seems number did not transfer completely after a week. I have to have both Sim cards activated to be able to receive calls and messages! And there is no customer support to fix this! Already regret making this ...

koup by Great Neighbour / Super Voisin
  • 834 Views
  • 9 replies
  • 2 Bravos

Can't hear the other person during phone calls

Hey team, My phone calls will work for about 5-10 minutes and then I can't hear the other person, but they can hear me.  So then we'll call back, it'll work for a short time, and the same things happens, but the time before the call drops is less and...

scjfranco by Great Neighbour / Super Voisin
  • 762 Views
  • 5 replies
  • 0 Bravos

Resolved! Double charged

@CS_AgentWhen I signed up for Public Mobile.  I was double charged.  I am unable to submit a ticket through the usual channels (I just get a 404 error).Please tell me how to proceed. Ali

Ali_123 by Great Neighbour / Super Voisin
  • 377 Views
  • 1 replies
  • 0 Bravos

Honour Black Friday pricing due to delay in SIM card delivery?

I recently moved my phone to Public from Fizz under a recent Black Friday plan. At that time, I also wanted to move my family's other 4 phones over to Public from Fizz at that pricing, but delayed doing so because I needed the SIM card in order to ge...

Geoff613 by Great Neighbour / Super Voisin
  • 349 Views
  • 2 replies
  • 0 Bravos

Resolved! Trying to contact PM with Issues

Hi all,Ive tried to contact PM by submitting a ticket to a "cs_agent" through the private message and by going through https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437. I have yet to receive a response from them ...

TimTams by Good Citizen / Bon Citoyen
  • 717 Views
  • 6 replies
  • 0 Bravos

Service response

I have submitted at least two tickets and probably send three private messages from my message area to CS_Agent since Saturday night and have yet to receive a response. Now as I look to my “sent “ items. It’s showing nothing sent. Despite getting the...

Nate1980 by Good Citizen / Bon Citoyen
  • 1306 Views
  • 19 replies
  • 0 Bravos

Keeping old number and assigning new number to account

Hello,I moved to a new province recently and would like to change my number to this new province but I would also like to keep my old number with a voip provider.now the main question, I also want to keep my public mobile account because of the plan ...

sonu_s by Great Neighbour / Super Voisin
  • 543 Views
  • 5 replies
  • 1 Bravos

Transferring number

I tried to transfer my number online, and I went through all the steps but for some reason I think it didn’t fully go through. My previous SIM card is still active and I can make phone calls and my public mobile one isn’t receiving any service just c...

CCS2 by Great Neighbour / Super Voisin
  • 240 Views
  • 1 replies
  • 0 Bravos

activate

need to activate sim card...will not let me do it...keeps asking for an esim...cannot do that

Lori1960 by Great Neighbour / Super Voisin
  • 268 Views
  • 2 replies
  • 0 Bravos

Two Weeks In Can't Activate My Phone

Does Public Mobile actually have a customer support team? I sent in a ticket on Wednesday last week and have yet to receive a response. I get that there is a higher volume of support tickets than usual, but I subscribed to the service on November 19,...

e1231 by Good Citizen / Bon Citoyen
  • 1548 Views
  • 22 replies
  • 1 Bravos

Please Help! Can't receive incoming calls

 It's been 4 days since I ported my carrier to Public mobile. I can only make calls but cannot receive calls or messages. I have gone through previous threads on this issues and I reached out to CS_Agent 2 days ago but nobody has yet contacted me yet...

rosequ by Great Neighbour / Super Voisin
  • 531 Views
  • 5 replies
  • 0 Bravos

Long Distance rate

Where i can find international calling rates for each country?

Bill1095 by New in Town / Nouveau en Ville
  • 476 Views
  • 3 replies
  • 0 Bravos

Resolved! Generic error message when trying to port number

Good morning everyone,I activated my PM account about 10 days ago and am now trying to port over my number from Telus (it's a prepaid account as well). I've tried three times using the "Transfer Phone Number" page from myaccount.publicmobile.ca and i...

GC411 by Good Citizen / Bon Citoyen
  • 616 Views
  • 4 replies
  • 0 Bravos

Porting or Transfer my number to Public Mobile

A week ago I transferred the number to PM, but it was not complete.  I just spoke to Fido (my previous provider) and they told me that from their end everything is already done and that now I must contact my new provider to finalize the transfer.  Bu...

isiri036 by Great Neighbour / Super Voisin
  • 669 Views
  • 9 replies
  • 2 Bravos

Minutes issue, sim issue and support ticket not working

I tried to make a call today but my phone says I have exhausted my minutes. Well I have unlimited minutes so I don’t know why this is happening! My iPhone Notification Centre also keeps telling me to reinsert sim to keep using my phone number for iMe...

AimsyM by Great Neighbour / Super Voisin
  • 292 Views
  • 2 replies
  • 1 Bravos

FB Messenger and WhatsApp voice calls-Plans issue

Hi,   Seems that FB Messenger and WhatsApp do NOT work for receiving or making voice/video calls. Why?Also... many of us tried to sign up to the 40GB plan and upgrade to our next subscription cycle. Still waiting for a respond from PM on this. 

eyerhyme by Great Neighbour / Super Voisin
  • 884 Views
  • 6 replies
  • 1 Bravos

CS agent

Why is it so difficult to get support, as a customer for several years I'm getting to the point that I might start looking at other options.

Dano14 by Good Citizen / Bon Citoyen
  • 930 Views
  • 11 replies
  • 1 Bravos

No Esim option available?

I have a Samung A34, which should be esim eligible, but I am only given the option to purchase a physical sim charge when I try to sign up for a plan. I entered the IEMI and a red error shows up.Any thoughts?

Jordane by Great Neighbour / Super Voisin
  • 1056 Views
  • 10 replies
  • 0 Bravos
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