Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I signed up for 4G plan but I'm only getting 3G coverage. Anyone know why this might be? Possible my location?
Hey community,In addition to the 90 day phone plan $34/Month 50GB, from 2 week ago, there is another phenomenal offer for folks who need lots of data. The new offer is for a $40/month 75GB 5G unlimited 90 day subscription. This honestly exceeds my ex...
It's almost a month I ordered for a SIM card which never get to me. I have gotten another SIM and activated my account, I expected PM to reimburse me for the SIM card which they never delivered to me but they're acting as if they don't know what's go...
How long does it take for the credit to show on my account? Thanks!
I sold my iPhone so cleared everything. It deleted sim. Then wouldn't let me log into my account to purchase a new one on my new device. If I get a physical sim how will I get it connected to my number? I had to buy a whole new subscription to hav...
Can US Roaming Add-ons be used outside the continental US (e.g. Puerto Rico)? Thanks
I thinking of changing to the 90 day plan from my current monthly one, saves 5 dollar a month. Now I am on the legacy reward, with like 6 dollar off each month, so if I switch to 90 day plan, do I get 18 off the total price?
HiI got charged Feb 9th and Feb 10th for the same plan according to my bank statement and, only showing up as a single payment with my public mobile statements.Anyone have any idea how to resolve this?thanks
Purchased a new sim card via the Public Mobile app, and want to switch over to it. When I enter the new sim number it provides an error of not a valid sim number. The sim card I was sent looks like it's a Koodo Sim card, does this matter since Public...
i can't login . i have changed my email passwords everything. I am ready to just cancell the whole thing and go to another provider
HI, I am locked out of my account for 2 days.can you do something to help me out.
Starting February 15th, 2024, there is no data for my number, and shows a logging-in error.It did this whole day, nothing solved
My daughter recently switched to public mobile and today her phone number changed without notifying her and now she can’t login to her account because the verification code sends to her number that they changed it from? How can she get in touch with ...
Tried to transfer my eSIM to new phone but it didn’t work. What do I do????
Hi, I’m not able to update my payment information. It keeps coming up with “we cannot process at this time please try again later.” I have tried multiple times. What should I do?
i literally just want to cancel my plan
I am writing this from a different account as I can not access the account of a lost phone as it requires a code, sent to said lost phone. Writing a ticket through this account results in an error message. Suggestions are to go into account and make ...
How can I confirm that VOLTE is enabled on my phone with Public Mobile?
People have been telling me that sometimes they call and get a "this number is not in service" message. Other times it goes to a generic voicemail message (usually after just 1 or 2 rings). Still other times the call goes to my personalized voicema...
I ported online from Telus to Public and activated the eSIM via the app/my phone but it still hasn’t activated it. It currently says SOS only and my Telus eSIM is still active. It’s just around the two hour wait time. Is this normal or should I be co...
Please help me refund the data add on, I have not used it I thought I was using points to purchase it
I wanted to make sure I wasn't going to accrue any extra fees or charges while traveling to Florida next week. I am already paying for free roaming in Canada and USA for call, text and data with my current subscription, right?Thanks,Maribel
I just move into Canada from mexico and I have some subscriptions still running even that I cancelled them, I can't change the region because of the subscriptions and I really need to set up the e-sim ASAP, is there any way that I can download the ap...
@hTideGnow @will13am @CS_AgentHelloMy daughter has lost her Public mobile phone and i cannot access My Account as the option is to send text or voice message to the phone as part of the 2 FA setup. On logging in using username and password, i get th...
not receiving messages so cant sign in
For 2 times I paid to use Public Mobile in the US and I could not connect in Connecticut and in NY
While trying to activate my new SIM using Public Mobile app, it asked if I would choose to Transfer number or Choose New Available Numbers. When I chose Transfer, it said my Koodo number isn't valid Canadian mobile number. Then when I click Need He...
Hi There, I purchased the US Data Add-on yesterday and it doest seem to be working - while im currently in the US. I've tried to trouble shoot it using the instructions but it still doesnt work. Also I tried submitting a ticket through your site and ...
Hi, I currently have the plan at 1GB per month with unlimited text messages for 25$/month. I am looking to get the promotion plan of 4GB per month with unlimited text messages at 24$/month. It shows on the website that I can subscribe but as I log in...
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