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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How do I get RCS chats working. It says it's Setting Up and trying to verify phone number.

My Imessage isnt the same as my number.

Depending on who I text on my Iphone 12, it might show my email (icloud) or my number. Whys that?

Resolved! Calling and texting not working after porting number

Hello,Yesterday I received a SIM card from Public Mobile for my new account. I removed the Virgin Mobile SIM from my phone and replaced it with the Public Mobile SIM. I was given a new number, but I went through the process to port my old number to t...

Europe - international plan

HI,My son is going on a trip with his school to paris and rome in March. Is there an international lond distance plan and data that i could get him ?

Do all plans have unlimited data ?

I am on a $40 plan with 60gb and unlimited at slower speed. I am thinking of changing to the 100gb with cdn us mex roaming. Will I still get the unlimited data at reduced speed.

I got no point

I am a new user for about 2 month, I found there is no public point cumulatedin my account, is it normal?

I am I. The usa I was able to use my phone for theist 10 days now I can't call out but everything el

Internation Long Distance Reward

I asked SIMon about this and was told :"Here is the most relevant information I found for you. Hope this helps!The context provided does not mention any specific claim about using 10 points to call anywhere in the world from Canada. If you have any c...

Resolved! Transfer Koodo (monthly) to Public Mobile

Message I get when I try to transfer despite having monthly not prepaid subscription with Koodo and having already subscribed to Public Mobile and being given a new number:

Resolved! Roaming Trouble

Hi all,I'm traveling in the USA. I bought a Public Mobile add-on for talk, text, and data. Unfortunately, the "talk" part doesn't work. I get "Call Failed" every time.I can't make or take calls.Any suggestions?Thank you in advance,=L=______Leo Di Cr...

How to cancel

auto payment set up

Hello, I am a new Public Mobile customer. My next payment is due on Feb 9. I've just received a text stating that there are insufficient funds in my account??? When I set up my account I provide PM with a cc and was under the impression that this ...

extreme speed throttling vs telus

I've been on public mobile in Edmonton for a year or so and been constantly disappointed by the speed, it's rare to get over 3 mbps, I've tried multiple phones, sims, esims, no changeRecently I acquired a work phone of the same model as mine (s24) on...

Any chance Public Mobile would forward incoming calls to a Toll Free number?

Hi, I have a Canadian number with Public Mobile, and I understand there are no roaming options for the Dominican Republic. I do have access to a free toll number. Would Public Mobile allow call forwarding from my Canadian Number to my toll-free accou...

Voice calls not working

I am in Florida, and unable to make or receive voice calls. I have the Canada/US/Mexico plan.

Resolved! Long distance calling

I recently upgraded to the plan that includes unlimited calling and text from Canada, Mexico and the USi am currently in Mexico and trying to call the US but it will not let mesays error and call *611Thanks

Resolved! Data

Good morningIts been a few months now that i am paying 28$ for my data and I don' t know why. I subscribe for 23$ data and since few month now i am paying more than that I can please the why?

refer a friend

My child has PM and I have Kudo. If my child refers me for the discount, will I be able to keep the same phone number as my Kudo account? How long does it all take for the transfer? Is all this info on the web site?thanks

waiting for mailed sim card

can I switch and go to telus office

Hi

I want to get this phone number xxxxxxxxxxxxxxxxx with Public Mobility. Is it still available? If it is, please let me know and give me instruction step by step to get it. Thank you.

Phone not in service

I tried to change phone number, and add a plan. Now my phone is not in service?

E-Sim not Compatible

Hello, I'm trying to either get the e-sim activated or get my money back. I need this to be resolved as soon as possible. As I thought once you buy and e-sim at the beginning and it did the test with your IMEI to see if it was compatible it would aut...

Cannot receive and make calls

I have rebooted the phone and reset the mobile network. My account is in good standing. But I still have difficulties to make and receive calls. Sometimes, it works - I managed to make a call but then it got disconnected while waiting. Then, a me...

Resolved! Need to speak to someone in Customer Service

Need to speak to someone in Customer Service!Thank you!

Add 2nd device (tablet) to my PM account?

Can I buy a second SIM or eSIM on my PM account so I can use my Android tablet as a backup phone? I'm having problems with my older cell phone and have a VERY important conference call to make and can't trust my cell phone and don't have time to shop...

Payment

I changed the card on my account but now it is acting like it is still now paid. How do I get it to process immediately?

Resolved! I want to talk to a Public Mobile Agent

Please Public Mobile Agent I need to chat or talk about my account

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