Have difficulty with payment method

[Andy2036]

Hi there

I am new to Public Mobile. I try to do a new subscription to the step three. It told me payment failed. I try to use mastercard to pay. I double check all the numbers and try again. It still failed. I called my mastercard, and they can't find any declined transaction from their end. I have no idea why it is failed. Anyone can help me? Thanks a lot.

[stephmacneil]

Hi there, I am using an IPhone and the payment method is also not working for me. 

[Andy2036]

I used computer with Window 11 and Edge when it was failed. As you mentioned that I can use app, I do give it a try and it works. I use Android phone, it went through. It's done now. Thank you.

[Chalupa_Batman · Accepted solution]

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@Andy2036 wrote:

Hi there

I am new to Public Mobile. I try to do a new subscription to the step three. It told me payment failed. I try to use mastercard to pay. I double check all the numbers and try again. It still failed. I called my mastercard, and they can't find any declined transaction from their end. I have no idea why it is failed. Anyone can help me? Thanks a lot.

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Hey @Andy2036 

I am going to out on a limb and say you're using an Android phone? To be honest, I've never seen this problem yet on an iPhone. But several folks I've helped sign up tend to have this issue on Androids.

My advice, go into your app settings, find the PM app and clear the cache first, then clear the data. Reboot your phone and try again. It's a very common problem with the Android app I find. And if all else fails, delete the app, reboot and redownload the app again. Also, make sure your phone system is up to date firmware wise. 

[BKNS27]

@Andy2036 

This seems to be happening lately. Clear the cache on you browser then login to your account. Did you try calling 611 on your phone to make payment?

If that fail, contact a CS_Agent by dm them directly to help you make the payment.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437