[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
All telecom service providers should and likely do have the technical ability to stop Spooling
I'm lodged a complaint with the CCTS(an agency funded by most telecoms in Canada, to mediate issues that arise between telecom companies and their customers), re: Spooling, as I am being harassed by someone, or some entity, that has the ability to ca...
How can I talk with a agent
How am I able to speak with an agent? A week ago I was able to talk with agents directly in the chat. Now it wants me to submit a ticket and wait forever. I submitted ticket Monday it is now Thursday and I’ve heard nothing back. I still haven’t rece...
Thinking of switching plans but don't want to lose add-ons
I am thinking of switching from my current 3G plan to a 4G plan that is $2 more a month but I don't want to lose my current add-ons I was gifted by Public Mobile yrs ago for being a loyal customer.If I switch to this new plan will my add-ons carry ov...
cancel my line please...
I purchased this prepaid line for a month back in Oct 2024 however I just noticed that Public Mobile was keep deducting money from my credit card without notifying/emailing me. Please cancel my line ASAP and refund all of the payments that've been ma...
How long does it take to get response on the ticket
Hi, Im getting an error when I try to change my subscription. I tried both Change now and change on renewal date. Submitted the ticket, but it's been more than 24 hrs, hasn't heard back from them
Device protection
What company does public mobile use for their device protection plan. I cancelled my plan but am still being charged $10 a month for 6 months now
Resolved! How to apply reward points toward my bill
Hi,What is the step by step procedure to apply reward points toward my bill? Thanks
Authentication in South Korea
Hello. I paid for this company's plan in advance in South Korea before entering Canada. Then, I tried to turn off the Korean number of my mobile phone eSIM and activate the Canadian number to get the authentication number, but it didn't arrive eve...
ESIM to Regular Sim
I currently have an Esim. I have a new phone that needs a regular sim. I want to transfer my account to a regular SIM card and pick it up in store. I live close to Halifax, NS. Is this possible?
Refund
I want a refund on a plan that was never activated by public mobile. I don't want to deal with public mobile anymore.
Can-us-mex subscription not working in mexico
I subscribe to a can-us-mex subscription plan because I would be travelling to Mexico. Upon arrival, I realized my data is not working (in mex). Im having to turn on "data roaming" which I think I shouldnt need to. Has anyone had this issue and know ...
Resolved! locked out
My account is paid, but I am locked out of my account Why, and how to reset?
Not receiving texts.
Hello I just recently posted over from Rogers and using a d iPhone 15 I am unable to receive any text messages but data and calls are working fine. I am. It sure what t/s steps I can do I have reset the network connections and still has no luck.
Do it Public!! Completely Free GPRS/GPS for Public
Dear Public Mobile Team, As members of the community, we appreciate your efforts in providing affordable mobile services to Canadians. However, we would like to request a free or low-cost GPS/GPRS access option, especially for those who rely on navig...
Question about changing plans and my $9 discount
Hello, currently on my account I get a $9 discount each month. I'm looking at changing plans though. If I change plans will I still get my $9 discount or no? Thanks
Changed Subscription
Can anyone please tell me why I am being charged $ 33.08, including GST, when I changed my subscription to $30.00 plus GST? Your help will be appreciated.
Resolved! Number Porting not successful
Hello, I had put in a request to port my number today at 12:45pm. My number was initially with Rogers. I called Rogers and they mentioned that my porting request was successfully approved and processed. My previous SIM with Rogers doesn't work any mo...
Verifying account
Hi there, I’ve just bought a monthly subscription with a new phone number, however it asks me for a 6 digit code as there’s an active Public Mobile service. The code has been sent to the number I bought but can’t verify it as I’m not receiving any t...
recent promotions for 2GBs for $19.00
there is no option to reply 'Yes' in a recent promotion sent to me from Pubic mobile Numbered 5474 . can any one help me with this?
Cannot get full access to my account.
I am a new subscriber with an e sim. I cannot access my account because I cannot get the code from a message. I have public mobile access, but it is not working yet.
Resolved! Can't log in
When trying to log in to my account, I have to go through an activation process, although I already have a number
Resolved! New account, no incoming sms and phone calls
Hey, I subscribed and ported my number over from Roger’s on the 31st. Since then (2days) I have not been able to receive phone calls, they go straight to my voicemail. SMS msg’s don’t seem to be coming in either, iMessage, signal, and other messagin...
transfer my phone number?
How do I transfer my phone number from Telus to Public Mobile? My phone number is xxxxxxxxxxxxxxxxxxxx.
Resolved! No calling east Toronto
Since March 30 I can't send or receive calls in east Toronto (Victoria Park, Warden); texting works.However north of hwy 7 calling works as it should.What's the fix?
my account
help, I cant log into my account
Resolved! Let’s complete your activation issue when logging in
I can't log into my PM account. Anytime I enter my username & password I get a message saying Let’s complete your activation and can't get passed it. I already have a plan with PM and have had one for over 1 year. There's no option to get into my act...
Resolved! Need account number
Need my account number
Why is it so difficult to close an account?
Please close my account. My staff is no longer working for me. This should not be this difficult.
