Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just entered a subscription a couple hours ago, I may have entered the wrong imei for my phone where i should have used the one labled esim because thats what I want to use, is there anyone that can help me reset my info?
I'm part way through a new activation for my daughter using Eversafe all in one account and seem to be in a loop.Public Mobile recognizes her login and greets her by name but when selecting Continue with Activation, it sends me out to a new login scr...
I need to port a number. Public Mobile need to resend the request within 24 hours. I tried to submit a ticket but keep getting an error 404. Please advise.
Hi there,Please help me to cancel my current plan. I don't need the service anymore.Thank you!Andy
How do you reach a PUBLIC MOBILE customer representative?After clearing my cookies and signing into the Community, i attempted to Submit A Ticket, it gives me Error 404.I then tried sending an email message to @CS_Agent and it keeps saying the addres...
Hello pmWe have a 6S and are upgrading to a 12. I use the same Sim card, correct? And change the phone number to the new phone.
Help please my phone service is saying sos I have an iPhone XR
What are the CS agent hours now adays? I sent a ticket at noon and still no response. PM used to be faster response (I was PM years back for many years, now back).
The plans are so much money a month but when you click on offer details it says "Total data allotment is provided upfront for the 90-day subscription plan at time of purchase. Data usage resets every 90 days upon auto-renewal of your subscription. " ...
Hey I just signed up to public today. When I signed up and went to transfer my number but didn't realize I was getting a text that I had to answer in 90 minutes. So I answered yes at about 120 minutes. So now I seem to receive some texts and call t...
Hey, I’m trying to add funds to my moms number, I think she hasn’t payed in a long time so maybe that’s the reason.
I had three calls in my log to a Saskatchewan number which I did not make. Upon checking with support, I was told that this number is to check voice mails. But, not being a fan of voice mail, I had created a message saying, "This number does not acce...
Phone won’t activate
In June, I was double charged and have requested a refund, I may have missed a message from customer service if they responded but this is causing me so many problems at the moment. I was told about a "chargeback" because I requested a refund in June...
I got a new phone s23+ and have since been un-able to send proper MMS/videos/ pic etc...To clarify: even on my lowest setting I can't send picture through without them being grately reduced In quality and the videos I send through are limited to o...
HelloI want to change my eSIM to physical SIM. Please let me know how to do that.Also, I can not access My Profile as there is no tab. Please let me know how to access that
Hello, as the title says, i've been locked out for a few days now. I wait the one hour, or three hour, and everyone time I enter the password i Just created, it instantly locks me out again.
Hello, I would like to cancel a payment for my vacation period and haven't used any service during that
I had donk44, but it said it was taken, so I came up with another one, today I log in and it asks for another xxxxxxxx username. Can you programmers not get it right ????I hope your retrain your program designers. This is a poor website design.Is TE...
There is a confirmed Service Outage in Morden, Manitoba at the moment with all Providers including Telus that started around 10/11AM this Afternoon. The Morden Corn & Apple Festival has caused major cellular Congestion on the few towers Morden runs o...
Ordered a physical SIM 2 weeks ago and still have NOT received it. What is going on . I need my phone.
I want to port away my number from PM and keep my PM account active with a new number, it is possible? If yes, how should I do? The reward and the option that I bought will keep in my account? Thanks!
I've had a card registered for auto pay and it didn't process. I've removed it and replaced it with a visa debit that is slightly in the overdraft ..it won't process either. I've never encountered this issue before..?
If I change to a new plan, can I keep the old plan rewards and not join the point system. And also keep my bonus one's,
Can you please tell me the process to port Ooma VoIP phone to Public Mobile? Thank you!
I'm hoping someone can help. I have an older friend, who is not very good with tech. She did not give Public Mobile her new credit card number when the old one expired, and now her account is cut off. I was trying to help her, but came to find out...
I recently switched from freedom mobile to public mobile. Once I responded with "YES" to authorize the transfer of my number, I was informed that it would take around for it to transfer successfully. This was 22 hours ago, and now I am stuck with no ...
@CS_Agent While activating my sim card, I tried to input my friend's referral code but I was not able to. Is it possible for an agent to input my friend's code.
Trying to log in for support as my phone (Alcatel Flip) has no service. The login requires a verification code, through voice or text message, that’s being sent to my service less phone. Also tried to speak to a support agent, which also requires...
Morning - I'm becoming a little frustrated with this and I'm just getting started. Reaching out for some confirmation of process because there is little to no support from PM. Setup a new account for my wife's phone, which is currently on Sasktel. ...
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