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Forum Posts

Resolved! Porting over a number

Hello, I activated with pubic almost 4 hours ago, everything went through, but they sent me a text message saying there was a problem and it turned out I had put an incorrect account number from my old carrier. The message said someone will contact m...

tbridgmohan by Great Neighbour / Super Voisin
  • 284 Views
  • 2 replies
  • 1 Bravos

Phone return / exchange

I just bought an iphone8 from publicmobile. The battery is defective and I am trying to return or exchange as I’m in the 30day warranty period. I’ve followed the process of opening a ticket and then wait … it’s been almost 48hrs with no response. Is ...

AlunLloyd by Great Neighbour / Super Voisin
  • 467 Views
  • 5 replies
  • 0 Bravos

Resolved! Add a phone

Are you able to add another phone to your existing plan ? thanks 

KFM1 by Great Neighbour / Super Voisin
  • 350 Views
  • 5 replies
  • 1 Bravos

Resolved! Ne promotions

Any promotions right we can get as exciting customers?

Jenny_jojo by Good Citizen / Bon Citoyen
  • 423 Views
  • 14 replies
  • 2 Bravos

Unable to send/receive texts after activation

I just activated my SIM card last night. I did not receive any SMS message confirming the activation but my previous SIM card lost service. When I put in my Public Mobile SIM, it says there is service but I am unable to send / receive calls and texts...

ravennickel by Great Neighbour / Super Voisin
  • 217 Views
  • 8 replies
  • 0 Bravos

Resolved! Re: How do I reach a customer service agent

My plan has expired as a result of a new credit card expiry. I updated that accordingly, but my plan is still suspended. There is no balance due (despite me trying to select the option to pay any outstanding amount due). I can't reactivate manually. ...

adace73 by Great Neighbour / Super Voisin
  • 448 Views
  • 6 replies
  • 0 Bravos

Resolved! Settings for Mobile Networks

I have a Samsung S8 and use Data only for Emergencies. What should my settings be on LTE/WCDMA/GSM (auto connect), WCDMA/GSM (auto connect), WCDMA only, or GSM only. Thank you for any help.

Cando1 by Great Neighbour / Super Voisin
  • 576 Views
  • 8 replies
  • 0 Bravos

Resolved! personal hot spot

when i click on setup personal hotspot it says to contact public mobile i have never had this issue can i not set up a personal hotspot??

jrstamp74 by Great Neighbour / Super Voisin
  • 579 Views
  • 10 replies
  • 0 Bravos

Resolved! Moving Abroad

I will be moving abroad to Europe in 2 weeks for the next 8 months and I was wondering if there is anyway I can keep my phone number once I get back and possibly my plan and rewards. Thank you

espanol599 by Great Neighbour / Super Voisin
  • 454 Views
  • 12 replies
  • 1 Bravos

Resolved! reactivating

Plan was suspended as payment needed updating. I have made payment and provided new card info, but phone is not reactivated

francag by Great Neighbour / Super Voisin
  • 333 Views
  • 3 replies
  • 0 Bravos

Plan error

When using self serve I am unable to see my current plan. Every time I access it shows an error. Something went wrong, Please log out and log in .... Also, when I try to change the plan, under current plan it is just blanc. Any ideas?

HelenM by Great Neighbour / Super Voisin
  • 186 Views
  • 4 replies
  • 0 Bravos

Can't redeem voucher codes

I bought a 50 account top up voucher when I bought my new SIM card and when I try to activate it I can't redeem the voucher code (I bought a 25 dollar one to see if it was that voucher's issue and nope, can't use vouchers at all) I don't have a credi...

iacm by Great Neighbour / Super Voisin
  • 312 Views
  • 7 replies
  • 0 Bravos

Resolved! 2GBBONUS doesnt work

Dear Public Mobile Community, There was an offer 2GBBONUS which worked till 31st of August for new customers. It didn't work for my account. I have the $35/month plan and it didn't work at all. I waited 10 days already. In my online account I have 3G...

Suemgue by Great Neighbour / Super Voisin
  • 485 Views
  • 7 replies
  • 0 Bravos

Resolved! Voicemail

Hi everyone i had a question about voicemail I don’t know what the problem is but when I use voicemail it’s not working and I receive errors too !!!could anybody help me to use it?

Princessシ by Great Neighbour / Super Voisin
  • 339 Views
  • 3 replies
  • 0 Bravos

Resolved! Changing my plan

Hello everyoneI just had a littke question about how to change my plan. How can i change my plan from this 100 minutes in 30 days to for example 200 minutes ?is it possible or no?

Princessシ by Great Neighbour / Super Voisin
  • 370 Views
  • 5 replies
  • 0 Bravos

Resolved! Monthly billing

I need a monthly billing statement in order to get reimbursement for my phone charges. How can I get one?

dj320 by Great Neighbour / Super Voisin
  • 384 Views
  • 4 replies
  • 0 Bravos

I don't have access to the network.

I activated my SIM card and payed for a plan yesterday, but I still don't have service today. I have a Sonim xp8 and a number I ported from Telus. Can anyone help?