Community

20GB special offer for $27.

What are the details of this offer. 20GB FOR $27. 

Retention offers

Good day,I've been a customer for about five years.  With the new loyalty program, I'm now paying $30 per month for Public's most basic level of service, which new customers can get for $19 per month.  Are there any retention offers or other incentiv...

Wife can't login anywhere

Hi there,My wife and I use Public. I can login no-problem. She can't: multiple password resets ("you have successfully changed your password!") and super-careful password entry don't help. Same for website and the app (which we uninstalled and reinst...

Plan change without authorization

In May my plan changed from a $10/month plan to a $15/month plan. Why was this done without me aski

How can I receive text messages abroad?

Available plans

Hello,As of late, everyone seems to be having different plans they can switch to when they are signed into their accounts.辰Yesterday, these two plans were listed on my account for new activations only.Mind you, you might or might see this on the $15 ...

stop getting emails from community

I asked a question in Community and now I am bombarded with emails.  How do I stop the emails? 

Access

I signed my Kid up for a plan with her email address and put the sim in my phone by accident. I cancelled the sim and bought another one but can’t get into her account. The log in sends the code but I can’t ever get passed they part. Please help!

Supervisors

Is there any way to escalate tickets to a supervisor. I have been trying to port a number since 5pm and am exhausted by the inability to get any assistance by the sole person they seem to have on cs

downgrading subscription

Hi, I would like to downgrade my subscription to a very basic plan advertised on "shop" for plans page.  I don't use even  1GB and I'm currently paying for 20GB.  When I go to my account and click on "change my subscription" it only offers me a few p...

New customer

I recently transferred my number from my old service provider but I still can’t make outgoing calls . I used an eSIM 

How to pay monthly subscription without adding credit card

How to pay monthly subscription without adding credit card? I don't want pre-authorized payment, I want to pay as and when needed.

End pre-authorized payments

Although my Visa is set up for pre authorized payments I need to put them on hold for a bit. Interestingly I am NOT subscribed but PM withdraws my money every 30 days. I am unsuccessful cancelling this myself; is an CS agent able to do this for me?Th...

80G (5G) at $39

Does the 80G plan that goes for $39 include:Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference CallingThe advertisement doesn't say anything about call features.  Thanks!

Transfer from previous provider

Hello, I need to change plan

from my current one $29/month to the $19/month plan for new customer. Otherwise I'd have to leave, since $19/month is the monthly budget for mobile bill. Please reach to me. Thank you very much.

Donate points transition data gift

Hey Public Mobile, Is there any way we can donate our data gift to the needy I've got 30 GB  going to run out in 15 days and I'd like to put it to a better use.

Data not working

My mobile data does not seem to want to work  

Can't access my account

Hi there, needs help in regards to my subscription number. It keep sending to my co number but its not yet activated. 

Service

My picture text messaging doesn't work. Even though it's part of my plan 

Public is garbage

Can’t process payment. Done everything on my end. Can’t even phone anyone. Website sucks. Community has no answers. Idea is great execution is poor

account info

After many attempts I seem to be able to login but only seem to get a sales page...I can't see my account payment history, phone plan or points