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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12329 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23346 Views
  • 183 replies
  • 25 Bravos

Resolved! Subscription Switch Clarification $39/20gb

I'm currently on a $40/m / 15gb subscription. I also have many unused Add-ons collected for 4 years which are still unused completely. These include data / international minutes etc. My question is, If I switch to the currently available $39/20gb pla...

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KIB by Great Neighbour / Super Voisin
  • 531 Views
  • 4 replies
  • 0 Bravos

Resolved! Waiting on transfer

Hi, signed up for PM on Sunday, transferring a number from Sasktel. My Sasktel account has been closed but my new PM SIM is not working in my phone yet. Any ideas as to why?

Scar by Great Neighbour / Super Voisin
  • 696 Views
  • 10 replies
  • 0 Bravos

Resolved! Activated wrong Add-on

I activated wrong add-on, I need Canada data instead of US 3gb data. How to change it?

Ianchik by Great Neighbour / Super Voisin
  • 267 Views
  • 6 replies
  • 0 Bravos

Resolved! Rewards

Hi, for the past 4 years I've had a pm account thatc I was using with a ZTE cellular to cordless phone box as my home phone. I've decided to unsubscribe/cancel that account and upgrade my other PM account that I use for my smartphone. I'm just wonder...

AnnB123 by Great Neighbour / Super Voisin
  • 515 Views
  • 6 replies
  • 1 Bravos

Resolved! I've payed twice every month since a year

Recently I looked to my bank account and I could saw that I've been paying twice each month since more than a year. Even the amount of both payments is different.I've contacted the chat and send a ticket with the problem, but nobody contacted me.This...

MartinMB by Great Neighbour / Super Voisin
  • 330 Views
  • 6 replies
  • 1 Bravos

cancel account

how do i cancel my account and credit my credit card - my service was never activated because of esim ploblems

r1chbash by Great Neighbour / Super Voisin
  • 222 Views
  • 4 replies
  • 0 Bravos

Confirming identy

I just received a new sim card for my daughters phone. Logged in, entered the sim, and now am at a page that says we noticed you have an active PM service and is sending the 6 digit code to a phone number that is not mine and does not give me the opt...

GloIsMe by Great Neighbour / Super Voisin
  • 265 Views
  • 8 replies
  • 0 Bravos

Promotion disappeared

Hello, my 2GB promotion disappeared from my account recently. Where did it go?

GD8 by Great Neighbour / Super Voisin
  • 179 Views
  • 4 replies
  • 0 Bravos

Resolved! Already regretted trying out public mobile again

Just signed up the new $39 plan this morning and have not yet activate the new plan on the phone through the app but after reading all the posts on the community already make me regretted signing up with public again. I got the plan with intention to...

myin by Good Neighbour / Bon Voisin
  • 259 Views
  • 1 replies
  • 0 Bravos

Resolved! Can’t make or receive calls

@CS_Agent Have not been able to make or receive calls. my account is active, I have data, I have restarted my phone. I have tried airplane mode. Turning on/off airplane mode works sometimes. Then it stops working again

pam13 by Great Neighbour / Super Voisin
  • 276 Views
  • 5 replies
  • 1 Bravos

Resolved! I paid for a new subscription

But it's not working. I refuse to pay again. The system gives me an XXX error when I try to submit a ticket. Can I have a working phone or my money back asap? I'm applying for work and cannot be without a phone at such a crucial time in life.

Ddaley by Good Citizen / Bon Citoyen
  • 399 Views
  • 15 replies
  • 0 Bravos

Resolved! e-SIM for Pixel 7?

I have a Pixel 7, which only came out in October 2022. It has e-SIM capability.But when trying to sign up with Public Mobile, the "Check eSIM" page indicates it's not compatible with Public Mobile's eSIM?Can someone confirm? 

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geeloo by Good Citizen / Bon Citoyen
  • 1954 Views
  • 7 replies
  • 1 Bravos

Resolved! Esim activation for existing public mobile member

@CS_Agent i just switched from my android(Samsung) (regular sim card) device to an iPhone which is only compatible with e sim. how do i activate my e sim to my new iPhone?

shd by Good Citizen / Bon Citoyen
  • 805 Views
  • 17 replies
  • 0 Bravos

Resolved! Can’t login after phone stolen. Need to change sim card

Website requiring me to get a code to my phone number , to log into the website.  I am trying to login to change the sim card number after phone was stolen.  I need help.  I have access to email but only option offered during login is to forget login...

Paradoxic1 by Great Neighbour / Super Voisin
  • 189 Views
  • 3 replies
  • 0 Bravos

Resolved! Travelling with Public Mobile Internationally

I've been a customer of Public Mobile for 5 years and I use PM for all my 2-factor authentication. Recently I've been having to travel internationally frequently and have found that public mobile cannot receive SMS's while out of country. I am wonder...

pierceglumac by Great Neighbour / Super Voisin
  • 11312 Views
  • 10 replies
  • 3 Bravos

Resolved! PM Payment Reminder SMS

In the past, whenever my plan renewed, I would get a couple of SMS from Public Mobile.  The first would be a reminder that the payment was due soon, and the second would be a confirmation that the plan had been successfully renewed. I haven't receive...

4q by Great Neighbour / Super Voisin
  • 325 Views
  • 7 replies
  • 0 Bravos

Resolved! Forgot to input referral code

HeyI forgot to put my friends referral code when doing the activation process. Can someone please help me? The referral code is XXXXXX. 

ryoku by Great Neighbour / Super Voisin
  • 344 Views
  • 5 replies
  • 1 Bravos

Resolved! Unauthorized access

Everytime I try to sign into my account, no matter the device, no matter the wifi network, no matter the browser type, no matter if I've cleared my entire browsing data, use incognito mode, whatever you're about to say I've tried, it says unauthorize...

Blunked88 by Great Neighbour / Super Voisin
  • 1200 Views
  • 17 replies
  • 2 Bravos

Resolved! Port in from PhoneBox

I set up my new public mobile account and asked them to port over my phone number with phonebox (rogers network). That process went okay. I contacted phonebox and told them I'd like to port out my number. I'm wondering if any former phonebox customer...

pilotguide by New in Town / Nouveau en Ville
  • 500 Views
  • 2 replies
  • 0 Bravos

Resolved! Helpful

How do I chat with a employee?

Tony1987 by Great Neighbour / Super Voisin
  • 267 Views
  • 4 replies
  • 0 Bravos

Resolved! Overcharged?

@CS_Agent I was overcharged yesterday, June 19th. Could you please tell me why? I switched to a new subscription which cost me $49.28 but I was also charged $29.12 at the same time which I can see on my bank statement but not on my Public Mobile invo...

Schlief by Great Neighbour / Super Voisin
  • 158 Views
  • 2 replies
  • 0 Bravos

Missing money

I’ve been trying for days now to get an answer to why there are two charges taken from my bank account this month. The only response I’ve gotten is that they only have the one payment….so why is there two separate charges gone out of my bank account?...

Murrh by Good Citizen / Bon Citoyen
  • 565 Views
  • 14 replies
  • 1 Bravos

Activating a SIM card for a promotional subscription

I would like to "grab" a promotion that is on right now. I have a SIM card but no referral code. Do I need a referral code?So my main question is .... since I don't have a phone right yet, can I activate the SIM only with the promotional plan? Will I...

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BrownBear by Good Citizen / Bon Citoyen
  • 944 Views
  • 32 replies
  • 0 Bravos

Cancel lost secondary phone

My daughter lost her phone and I need to cancel the plan that is on my credit card. I'd rather do it on your end but will contact visa if I can not. We don't have the phone so I can't get into the account to close it.  Thank you

3rad1 by Great Neighbour / Super Voisin
  • 145 Views
  • 4 replies
  • 0 Bravos

No service

@CS_Agent  My service is not working, neither I can make a call or receive a call.

Gaurav1 by Great Neighbour / Super Voisin
  • 121 Views
  • 2 replies
  • 0 Bravos

Cannot activate

Transfer number from Virgin mobile, still not activated. Tried last night. Got notification saying couldn’t activate E sim and need to contact agent. Couldn’t submit the ticket, Error keep occurring. @CS_Agent

Almond by Great Neighbour / Super Voisin
  • 204 Views
  • 3 replies
  • 0 Bravos
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