Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I registered for an account yesterday. My friend gave me a referral and if I consented to a 90-subscription the monthly cost would be $19.00. Neither discount was applied. I have not completed my activation but will when I receive my sim card. Can...
Once I insert the SIM card, will the phone work on the Public Mobile network or are there other steps? Is there a guide to follow and if so, where can I find it? Will it be mailed to me with the SIM card? Is there any technical support for this? I...
I see a similar post but I need help to resolve my problem. Cannot sign in...so I created a new password. Then it loops back to original sign in page. So I repeated the process and then got blocked for an hour. Tried that many times. Attempted to use...
I need to speak with a support agent. I have been trying for a week to activate my phone. The app for public will not allow me to get past the message on the app saying that the phone is not esim compatible.I lost my wife just over 4 weeks ago and I ...
Where do I go on what website of from where do I do all of this I searched in the pm app but idk
I'm trying to subscribe to a phone plan from Public Mobile. It asks me for the 19 digit code at the back of my current SIM. However, my SIM has 20 digits and it won't allow be to enter the 20th digit and the check fails.
Hi! I have been with Public Mobile for at least 3 years. I add second phone to my same email address; can not access to first phone after that. I let second phone phone expire after 3 months thinking I can get access to my first. Please help to atta...
Rogers my prior provider had no restriction for transfer number but still strange phone number shownat my phone.
Ported my number last night. Cannot make outgoing calls today
My data speed is very slow/inconsistent. When I did a speed test using Ookla it takes forever to connect and I got over 100ms response.The signal strength indicator is normal, which is misleading.Is anyone else experiencing this right now?
Hi! I'm a returning PM user. Using the app to transfer my number over but Coextro (my current provider) isn't in the drop down menu for porting my number to PM. What should I do? I'm afraid of losing a number I've had for 12 plus years.
I've had the same phone # for several years but after porting back to Public Mobile some people told me when I text them, the message comes from a DIFFERENT number. They can still call and text to my regular number but the reply comes from the Diffe...
Hi, I'm absolutely unimpressed with "Public Points". My bill has gone up 67% !!! Outrageous! And why can't we set the "Public Points" reward to automatically reduce the monthly bill? I rarely use my cell phone, so I'm on the $15/mo plan, and I auto-p...
My autopay failed at 7:14 am today due to insufficient funds.Still getting service. By 7:44 am sufficient funds are in account for payment.Since service is still intact after the one and only attempt so far by Public Mobile to take the autopay they a...
Hello, I traveled outside Canada, and I realized that I don't have any service and my subscription is useless at this time, So I canceled my subscription for now. Note I will come back to Canada in 55 days. When I open the app, I see this: What does...
Same issues could you send me the number to call please
"Forbidden A1" What does this mean? I try to log in and this pops up. Are they down "for maintenance" again? Why not just say "down for maintenance"Now it won't let me post in te "community help page" because posts are flooding on this topic.
I am trying to look at my account so that I may change my plan and keep receiving Forbidden A1 error how can I fixed thi
Hello,I forgot my password and the email I signed up with I no longer have access to it so when I click forgot my password I can not get the link. I tired to make a new account with my new email address and it reads my sim card is not valid but I hav...
Hi,I ordered a sim card but it did not arrive within the two business days and I was afraid I would miss the special deal that expires tomorrow so I went to a store a purchased one. Would i be able to get a refund one of the Sim cards as I don't need...
I could not find where to put my friend's code when i signed up. I'd like to be able to add it. I registered today. Can i still do this?Thank you,MikeTraps
Hi, Where is my sim card?
Hi We would like to suscribe to the new plan $21 offered for 3g data. I am an existing member and my current plan is not meeting my needs. I want to switch to the new promo plan with the existing number. I am going to also get my wife to sign up fo...
I ported my number yesterday from Virgin plus to PM through the app. Currently, I have service to my PM esim, and when I call someone, the correct number shows up in their caller ID. However, I currently cannot receive SMS messages or phone calls to ...
Recently I got new PM sin with new PM phone number and's am unable to receive calls and messages but can make calls.
Why is my data being throttled when I have a loyalty data bonus?
My service has been cancelled as my credit card has been replaced. I tried to update my information but cannot do so and message keeps coming up to try later when I try to update. Need assistance urgently as I need to make urgent calls.
I just landed in the USA (Drove, not flew) and connected to Verizon and got to use SMS, calls and data.T-Mobile and AT&T works.
Hey all,I just recently switched to Public on the $34/mo 50GB Canada-US plan and had a question about the included Unlimited Canada-US wide minutes.Are all of these scenarios described below included in the plan?Picking up a call from someone in the ...
Hi, got my 1st ever phone # today . Since I received it I've gotten 5 or 6 spoof calls and texts from random bots. I keep blocking but they keep calling. This is ridiculous for a brand new phone #. Is it possible to exchange a different #?
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