Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I signed up for a plan with an esimm, I entered the payment info, I got the welcome email, there was no QR code in the email, I downloaded the Public Mobile App, I logged in with ID and password. The app is just got a spinning wheel. It doe not activ...
Hi, So I signed up for the first time for public mobile, and could not receive the PIN code when logging in, what do I do to be able to log in to my account? Yes, the text works, and I have ported my phone number.
Hi, I'm new to Public as of yesterday and I am trying to log into my account. I receive the OTP to my email address but when I proceed after stating this is a secure device it says I am registered with Public and need to enable full account access b...
I've received a text that I've entered the ESN/MEID wrong , so my number has not transferred. No one has contacted me yet and the online chat is not allowing me to submit a ticket. Any help? Thank you !
Hello Guys,I subscribed myself and my wife to Public Mobile and I was able to activate mine via e-sim. For some reason when I was doing her's via Public App the option to check IMEI didn't show up. I was experiencing some lagging so I ended up procee...
Is there a way to change my temporally phone number with public mobile?
When I went through the sign-up, I chose to get a physical SIM. However, I didn't realize that I wouldn't be able to activate my account/get a referral code for my family members to use until I actually receive the SIM card. I'd like to get an e-SIM ...
Hi all, I'm a new customer, I signed up yesterday, but still no service. I also can't get a hold of any customer service people. I can't submit a ticket, it keeps saying error. Should I be concerned? I was able to get my voice mail set up with p...
Hello,I have 2 cell phones: Telus (from work) and Public Mobile. I want to transfer the Telus work number to my existing Public Mobile account, which already has a number attached to it (which I want to get rid of by replacing with the Telus number...
Dear Support Team,I am attempting to log in to my account, and the system is supposed to send a 6-digit code to my phone for verification. However, I have not received the code despite multiple attempts to resend it.I have confirmed that my phone num...
I clicked esim and my phone isn't compatible I can't get into my account to change settings as I'm not completely registered yet. In app says esim not compatible Got the confirmation email but there is no qr code in itI'm so confused
Hi!When transferring my number from Fizz, I entered my phone's IMEI and got later a text message saying the ESN/MEID number was incorrect. Today, I got a call from Public Mobile but missed it, so got a text . When I call that number, I enter my phone...
Hello, I recently switched my family to PM. My sister and I have physical sim but my Mother has an ESIM (iPhone 12). For some reason she is unable to send images over text, I've checked that MMS is enabled and that all apps have permission to use cel...
Seems a few other people get this error when trying to sign up. I definitely have buyers remorse now. Was going to port over my three phones from Koodo. Of course you have to pay in advance before you even have service. Now it doesn't even work, ...
Hey guys,Not sure if I did something wrong when I switched the plan from the $34 20GB to the $34 40GB plan. I started the 20GB plan on Nov 19. PM has charged me 34 dollars for it. I found that I could switch to the Black Friday deal which is $34 40G...
I activated Public Mobile with eSIM yesterday.I used to use PhoneBox (Rogers) before. However, I was told that to transfer my number from PhoneBox, I need to cancel the activation before signing up with the new carrier. I'm not sure how to cancel i...
Hi There,I saw my last billing payment, and reward didn't apply to my account. Why?Thanks
I changed my plan to change on next renewal but new plan doesn't show up in account where it should be showing for next renewal. I'm worried it won't change? How can I confirm that it is set to change? Hope this makes sense.
im trying to unlocked my account i cant get in it?
I picked the "transfer number" when starting the plan. Got the message from Bell Mobility. Answered YES. Put in the SIM and the phone seems to be working fine but when I phoned the Bell to cancel my mobile service I was told by the customer rep th...
I chowed to change my plan to $29/10 on Black Friday weekend on renewal Dec 5, but now I check my account payment show incoming payment still the old billing amount. Could you help me check it
Hi all, looking for some assistance.I signed up for Public Mobile on Friday for the 20GB plan for $34. My SIM card has not arrived yet, so I haven't activated my plan. Now they are offering 40GB for the same price. I would like that instead.My co-wor...
I selected e sim at checkout when I got my plan. My phone isn't compatible so I got a physical sim card. Everything i try to activate it tells me the phone is esim not compatible.. how do I change it to physical sim
I set up new PM account for relative. 1st month subscription paid, account number, esim activated etc ......She is with Rogers, during PM account & activation set up porting her number to PM didn't work.Right now both Rogers & PM accounts are active....
Hello,I recently had to change the name of an account holder's landline to my name where I wish to transfer the number to Public Mobile. Even though the name change is complete, the "new" account number may not be provided until a couple of billing c...
I selected a 1 GB data add-on, but selected a US Roaming 15 day option by accident. How can I cancel that reward and get my points back?
I need add a refer number, as I didn't add it by the time I bought the plan.
Trying to help my Dad get his new card nbr on his acct but he has locked his acct for an hour. Prior to this he was able to see his info, his card is about to expire and he doesn't want to loose his phone access. Any help would be appreciated.
I was supposed to renew my plan on the 24th of November but I couldn't and ever since then I've been trying to renew it but it has not been responding even after funding the debit card. Kindly be of assistance as my account has been suspended.
I am ported into Public via eSIM. When i sign in on Public app, i can see my data and messages usage, so I know my number did indeed transfer. But usually, upon successful port-in, service at the previous carrier terminates. My plan at previous provi...
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