02-28-2024 11:42 AM
I think I missed a day phone was on hold now went to unsuspend and account is gone need it back
02-28-2024 02:34 PM
@Deemufford1 If your account is gone are you sure you haven't gone 90 days since your last payment expired? If you want to check with customer service use this link to send a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
An agent will reply at the envelope icon top right or tap your avatar for Messages if no envelope. You need to be logged in to this community for the link to work.
02-28-2024 11:57 AM
Pay the bill and account will be active again.
You do not need agent for this action. Only if it is not renewed after payment agent might assist you.
02-28-2024 11:50 AM
When you sign in if you make a payment for your phone plan your account should be unsuspended.